Lexmark T420 User’s Reference June 2002 www.lexmark.
Table of contents Chapter 1: Printer overview .............................................................. 7 Chapter 2: Tips for successful printing .......................................... 8 Tips on storing print media ................................................................................... 8 Avoiding jams ....................................................................................................... 8 Chapter 3: Sending a job to print ...............................................
Chapter 12: Using and loading the multipurpose feeder ............ 48 Opening the multipurpose feeder ....................................................................... 49 Loading the multipurpose feeder ........................................................................ 51 Chapter 13: Using the duplex function ......................................... 57 Duplex printing on letterhead ............................................................................. 57 Using Duplex Bind ..............
Chapter 27: Solving other problems ............................................. 87 Chapter 28: Print media guidelines ............................................... 88 Paper .................................................................................................................. 88 Letterhead .......................................................................................................... 88 Transparencies ..................................................................................
Notices ............................................................................................ 143 Trademarks ...................................................................................................... 144 Licensing notice ............................................................................................... 146 Safety information ............................................................................................ 146 Cautions and warnings ..................................
1 Printer overview The following illustrations show the standard Lexmark T420, the printer configured with a 250-sheet drawer, and the printer configured with a 500-sheet drawer.
2 Tips for successful printing Tips on storing print media Store your print media properly. For more information, see Storing print media. Avoiding jams If you select appropriate print media (paper, transparencies, labels, and card stock) for your printer, you’ll be well on your way to trouble-free printing. See Print media guidelines for more information. Note: We recommend that you try a limited sample of any print media you are considering using with the printer before purchasing large quantities.
The following hints can help you avoid jams: • Use only recommended print media. See Print media guidelines for more information. Refer to the Card Stock & Label Guide available on Lexmark’s Web site at www.lexmark.com/ publications for more information about which print media will provide optimum results for your printing environment. • If you need detailed information before purchasing large quantities of customized print media, refer to the Card Stock & Label Guide.
3 Sending a job to print Printing from a Windows environment 1 Load print media. (See Loading trays.) 2 From your software application, open the file you want to print. 3 From the File menu, select Print Setup. 4 Verify the correct printer is selected in the Print Setup dialog box. 5 In the Print Setup dialog box, select Properties, Options, or Setup (depending on the application), select the print media type and size, and then select OK. 6 Select OK or Print.
4 Canceling a print job From the printer operator panel If the job you want to cancel is printing and the Ready/Data light is blinking, press and release the Cancel button. All the lights come on indicating the print job is canceled. From a Windows computer 1 Minimize all programs to display the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printer icon. A list of available printers appears. 4 Double-click the printer you are using to print the job. A list of print jobs appears.
5 Printing Print Quality Test Pages To help isolate print quality problems, print the Print Quality Test Pages: 1 Turn the printer off and open the upper front door. 2 Press and hold Continue as you turn the printer on. All the lights cycle. 3 Release Continue. 4 Close the upper front door. The light sequence that represents the Home menu is displayed. Note: If the Error light is displayed, close the upper front door. The Printer Settings Configuration sheet prints.
6 Understanding fonts Your printer has resident fonts stored permanently its memory. Different fonts may be available in PCL and PostScript emulations. Your printer supports the following scalable fonts.
Supported fonts (continued) PostScript 3 font names PCL 6 font names Courier-BoldOblique CourierPS Bold Oblique CG Omega CG Omega Bold CG Omega Italic CG Omega Bold Italic Garamond-Antiqua Garamond Antiqua Garamond-Halbfett Garamond Halbfett Garamond-Kursiv Garamond Kursiv Garamond-KursivHalbfett Garamond Kursiv Halbfett Helvetica-Light Helvetica Light Helvetica-LightOblique Helvetica Light Oblique Helvetica-Black Helvetica Black Helvetica-BlackOblique Helvetica Black Oblique Helvetica
Supported fonts (continued) PostScript 3 font names PCL 6 font names LetterGothic-BoldSlanted Marigold Marigold NewCenturySchlbk-Roman Century Schoolbook Roman NewCenturySchlbk-Italic Century Schoolbook Italic NewCenturySchlbk-Bold Century Schoolbook Bold NewCenturySchlbk-BoldItalic Century Schoolbook Bold Italic Optima Optima-Bold Optima-BoldItalic Optima-Italic Palatino-Roman Palatino Roman Palatino-Italic Palatino Italic Palatino-Bold Palatino Bold Palatino-BoldItalic Palatino Bold Ita
Supported fonts (continued) PostScript 3 font names PCL 6 font names OCR-B C39 Narrow C39 Regular C39 Wide Your printer also supports the following PCL 6 bitmapped fonts: • • Line Printer 16 POSTNET Bar Code Your printer supports the following PCL 6 symbol sets.
Supported symbol sets (continued) PC-851 Greece Greek-8 Windows Latin 5 PC-852 Latin 2 Turkish-8 Windows Latin 6 (Baltic) PC-853 Latin 3 (Turkish) Roman-8 OCR-A OCR-B 109Y Bar Code 9Y Bar Code 209Y Bar Code Refer to the Technical Reference on Lexmark’s Web site for more information about font and symbol set support.
7 Printing the menu settings page The menu settings page shows information including: • • • • Current settings for the Paper Menu, Finishing Menu, Utilities Menu, Quality Menu, Setup Menu, PCL Emul Menu (Emul stands for emulation), PostScript Menu, Parallel Menu, Network Menu, and USB Menu Cartridge information A list of installed options and features Available printer memory If your printer has a network port, an additional page prints to indicate more about network settings.
Print media sources and specifications 8 This topic provides specifications for each type of print media that can be used with your printer, as well as important information about the print media sources and the output bins. For detailed information about print media characteristics, refer to the Card Stock & Label Guide available on Lexmark’s Web site at www.lexmark.com/publications. Print media source specifications details the types and quantities of print media you can load in each of the sources.
Print media source specifications Source Print media supported Sizes supported Weight Capacity Tray 1 (standard 250-sheet tray) Paper, paper labels, transparencies A4, A5, JIS B5, folio, letter, legal, executive, statement 60–90 g/m2 (16–24 lb) 250 sheets of paper A4, A5, JIS B5, folio, letter, legal, executive, statement g/m2 Tray 1 (optional label tray) Heavy labels, paper, transparencies 50 transparencies 100 sheets of labels 75–90 (20–24 lb) 250 sheets of paper 50 transparencies 100 shee
The following information refers to items in the Supported print media sizes table and provides helpful tips about print media sizes your printer supports. • • • • Legal size paper sent to the rear exit bin stacks improperly when too many sheets accumulate. Remove the paper often from this bin. Select Universal size when using a nonstandard size sheet of print media. The printer formats the page for the maximum size (8.5 x 14 in.). Set the actual size from your software application.
Duplex Rear output bin Standard output bin Multipurpose feeder Tray 2 (optional 500-sheet drawer) Tray 2 (optional 250-sheet drawer) ✓ - indicates support ✕ - indicates no support Tray 1 (optional label tray) Tray 1 (250-sheet tray) Supported print media sizes (continued) Print media Dimensions 10 Envelope (Com-10) 104.8 x 241.3 mm (4.125 x 9.5 in.) ✕ ✕ ✕ ✕ ✓ ✓ ✓ ✕ DL Envelope 110 x 220 mm (4.33 x 8.66 in.) ✕ ✕ ✕ ✕ ✓ ✓ ✓ ✕ C5 Envelope 162 x 229 mm (6.38 x 9.01 in.
9 Storing print media Use the following guidelines for proper print media storage. These help avoid paper feeding problems and uneven print quality: • For best results, store print media in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%. • Store cartons of print media on a pallet or shelf, rather than directly on the floor.
10 Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most jams. If jams do occur, complete the steps in the following sections. If jams occur frequently, see Avoiding jams. Note: To clear the Paper Jam error light message, you must remove all jammed print media from the entire paper path. Press and release the Continue button to clear the message and resume printing.
The operator panel has six lights. The following light sequence indicates a jam: Ready/ Data Toner Low Load/Remove Paper Paper Jam Error Press Continue When you see this light sequence, press and release the Continue button twice quickly. A secondary jam light sequence displays. Use the table on the following page to locate instructions for clearing the jam causing the secondary light sequence. Note: Make sure to clear the entire paper path.
Ready/ Data Toner Low Load/ Remove Paper Paper Jam Error Press Continue Printer condition See: • Jams in the tray 1 area on page 33 (An input area is • Jams in the tray 2 area on page 34 where print media enters the • Jams inside a printer from a tray after clearing source.
Jams under the print cartridge Since the jam may occur farther back in the printer behind the print cartridge area, you may need to reach in farther to remove the jam. 1 Open the upper front door. 2 Remove the print cartridge. (See Removing the used print cartridge for instructions.) CAUTION: The rear portion of the inside of the printer may be hot. Note: The ends of the print media may not be visible.
3 With both hands, pull the print media to the right, and then out. Note: If the print media resists, stop pulling and access it from the rear output bin door. See Jams behind the upper front door and the rear output bin door to continue. 4 Reinstall the print cartridge. (See pages 72 through 73 of Installing the new print cartridge for instructions.) 5 Close the upper front door.
Before reaching the standard output bin The print media jams before reaching the standard output bin. 1 Open the rear output bin door.
2 Gently remove the jam based on how much is visible. • If the middle of the sheet of print media is visible, but not the ends, grasp the print media on both sides and gently pull it straight out toward you. • If an end of the jam is visible, pull it straight out toward you. 3 Close the rear output bin door by pushing it in the middle under the tab. Note: Make sure the door closes on both sides. Jams in the fuser 1 Open the upper front door.
3 Locate the jam inside the printer. 4 Gently pull the jam straight out and then up. 5 Reinstall the print cartridge. 6 Close the upper front door. Exiting to the standard output bin 1 Gently pull the jam straight out. 2 If the print media does not pull easily from here, continue with Jams behind the rear output bin door on page 32.
Jams behind the rear output bin door This jam occurs when print media less than 152.4 mm (6 in.) in length has attempted to exit to the standard output bin. 1 Open the rear output bin door. 2 Gently remove the jam. If the print media resists, stop pulling. Remove the print cartridge, and then pull the jam out. Note: If you cannot find the jam inside the printer, check to see if the print job has exited to the standard output bin.
Jams in the multipurpose feeder Gently pull the jam straight out of the multipurpose feeder. Jams in the tray 1 area Print media is jammed in the area under the print cartridge, but the jam is not visible. 1 Gently pull tray 1 (standard tray or optional label tray) out. 2 Pull the jam straight out. 3 Push the tray in.
Jams in the tray 2 area 1 Gently pull tray 2 (250-sheet or 500-sheet tray) out. 2 Pull the jam straight out. 3 Push the tray in. Jams inside a tray after clearing the metal stop The print media jams as it releases from under the metal stop, but it has not completely exited the tray. This can occur in any of the trays. You need to check each tray. 1 Pull the tray completely out. 2 Reposition the print media under the metal stop. Note: If the sheet of print media is damaged, remove it.
3 Press down on the print media until the metal plate below it locks into place. 4 Insert the tray. See page 42 in Loading trays for an illustration on how to insert the tray. Jams under the printer Print media can jam under the printer and above tray 1 when the duplex function is in use. To clear this type of jam: 1 Pull tray 1 (standard tray or optional label tray) completely out. 2 Look under the printer on the left side to locate a green lever. 3 Press down on the green lever.
6 From the back of the printer, open the rear door using the tab. Tab 7 Look under the printer on the right side to locate a green lever. 8 Push down on the lever. 9 Gently pull the jam toward you. Lever 10 Close the rear door. 11 Insert the tray.
11 Loading trays Your printer has two standard sources, the 250-sheet tray (standard tray) and the multipurpose feeder. For more information, see Using and loading the multipurpose feeder. Load the print media you use for the majority of your print jobs in the standard 250-sheet tray. Proper print media loading helps prevent jams and helps make your printing trouble-free. Before loading print media, know the recommended print side of the print media you are using.
To load print media in a tray: 1 Pull the tray out. Remove the tray completely. 2 Press down on the metal plate until it locks into place.
3 Locate the tabs on both of the guides. 4 Squeeze the length guide tab and the length guide together, and then slide the guide to the back of the tray. 5 Squeeze the width guide tab and the width guide together, and then slide the guide all the way to the right.
6 Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Hold the print media so the side you want to print on is face down, and the front edge of the stack is toward the front of the tray. For information on loading letterhead, see Printing on letterhead. 7 Place the stack of print media against the left side of the tray and insert it under the metal stop.
8 Squeeze the width guide tab and the width guide together, and then slide the guide to the edge of the print media. 9 Squeeze the length guide tab and the length guide together, and then slide the guide to the edge of the print media. Note: Sliding the guides too tightly against the print media may cause misfeeds.
10 Insert the tray. Loading the optional 500-sheet tray The optional 500-sheet tray only accepts paper. It is designed with a special cover at the back of the tray to shield legal size paper. The cover protects legal size paper from exposure to dust. To load paper in the tray: 1 Pull the tray out. Remove the tray completely.
2 Raise the cover. 3 Press down on the metal plate until it locks into place.
4 Locate the tabs on both of the guides. 5 Squeeze the length guide tab and the length guide together, and then slide the guide to the back of the tray. 6 Squeeze the width guide tab and the width guide together, and then slide the guide all the way to the right.
7 Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Hold the paper so the side you want to print on is face down, and the front edge of the stack is toward the front of the tray. For information on loading letterhead, see Printing on letterhead. 8 Place the stack of paper against the left side of the tray and insert it under the metal stop. Make sure the paper fits easily under the metal stop and is not bent or wrinkled.
9 Squeeze the width guide tab and the width guide together, and then slide the guide to the edge of the paper. 10 Squeeze the length guide tab and the length guide together, and then slide the guide to the edge of the paper. Note: Sliding the guides too tightly against the paper may cause misfeeds.
11 Close the cover. 12 Insert the tray.
12 Using and loading the multipurpose feeder Your printer has a multipurpose feeder that holds several sizes and types of print media. It is located on the front of your printer and can be closed when you are not using it. Reserve the multipurpose feeder for when you print on different sizes and types of print media, such as card stock, transparencies, postcards, note cards, and envelopes. You can load a stack of print media, or you can load single sheets you do not keep in a tray.
Opening the multipurpose feeder 1 Locate the finger grips on the multipurpose feeder door. Finger grips 2 Use the finger grips to pull the door open.
3 Pull the extension out. 4 Gently press down on the ridge. The extension unfolds.
5 Guide the extension down gently so the multipurpose feeder is extended fully. Loading the multipurpose feeder See Print media source specifications for information on sizes and types of print media you can load in the multipurpose feeder. 1 Slide the width guide all the way to the right.
2 Prepare print media for loading. Note: Do not load different sizes or types of print media in the multipurpose feeder at the same time. Doing so may cause a jam. • Flex sheets of paper back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. • Hold transparencies by the edges and fan them to prevent feeding failures. Note: Avoid touching the print side of the transparencies. Be careful not to scratch them.
3 Locate the stack height limiter. Do not exceed the maximum stack height by forcing print media under the stack height limiter. The maximum stack height for any print media is 10 mm (0.4 in.). Overfilling the multipurpose feeder could cause jams.
4 Load the print media. • Load paper, card stock, and labels with the recommended print side face up and the top edge going in first. • Load letterhead with the logo face up and the top edge entering the printer first. Note: If you load letterhead for duplex printing, load the sheets with the logo face down and entering the printer last. • Load transparencies with the recommended print side face up and the top edge going in first.
WARNING: Never use envelopes with clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. • Load envelopes with the flap side down and the stamp area going in last. Note: For best results, peel-and-stick envelopes should exit to the rear output bin. Open the rear output bin when printing on these envelopes. Do not feed stamped envelopes into the multipurpose feeder. The stamp and addresses are shown for envelope orientation only.
6 Slide the width guide to the left until it lightly touches the edge of the stack. Make sure the print media fits loosely in the multipurpose feeder and is not bent or wrinkled.
13 Using the duplex function Duplex printing (or two-sided printing) lets you print on both sides of a sheet of paper. For paper sizes that are acceptable for duplex printing, see Duplex unit specifications. Note: Print duplex jobs only on paper weighing 16–24 lb. Select Duplex from your printer driver to print individual duplex jobs, or from the Local Printer Setup Utility to duplex all print jobs. See Using the Local Printer Setup Utility for more information.
The two values for Duplex Bind are: Long Edge* Assumes binding along the long end of the page (left edge for portrait orientation and top edge for landscape orientation).
Raising the paper rest The paper rest holds printed jobs at an angle to keep them from sliding out of the bin. Pull the paper rest forward to raise it. Using the rear output bin The printer automatically sends print jobs to the rear output bin when you open it. The rear output bin reverse collates (pages 4, 3, 2, 1) print jobs face up. The rear output bin holds 20 sheets of paper.
To use the rear output bin: 1 Grasp the tab in the recessed area of the rear output bin door. 2 Pull the door down.
3 Pull the extension straight out using the tab. 4 Close the rear output bin door when you finish using it. Note: Make sure the door closes properly on both sides to prevent jams.
15 Determining the status of supplies The printer operator panel light sequences tell you about the status of your supplies. If the print cartridge becomes low on toner, one of the following light sequences is displayed: Toner Low light warning when the Toner Alarm is set to Off. Toner Low light message when the Toner Alarm is set to On. When the printer issues one of these messages, you can continue to print a few hundred pages. For more information, see Ordering supplies.
If the multipurpose feeder become empty, the following light sequence is displayed: 64
17 Maintaining your printer Periodically, you need to replace the print cartridge and clean the printer to maintain optimum print quality. See Replacing the print cartridge and Cleaning the printer for more information. If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your printer. Refer printing problems and maintenance tasks to this key operator. In the U.S.
18 Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer. Ordering a print cartridge When the Toner Low light comes on, you should order a new print cartridge. You can print a few hundred pages after the Toner Low light comes on.
19 Storing the print cartridge Store the print cartridge in the original packaging until you are ready to install it. Do not store the print cartridge in: • Temperatures greater than 40°C (104°F). • An environment with extreme changes in humidity or temperature. • Direct sunlight. • Dusty places. • A car for a long period of time. • An environment where corrosive gases are present. • An environment with salty air.
3 Grasp the print cartridge by the handle. 4 Lift the print cartridge up and out. 5 Set it aside.
Cleaning the printer Using a clean, lint-free cloth, gently clean the shaded areas by wiping toward the front of the printer. WARNING: Do not touch the transfer roller or the plastic sensors. Plastic sensor Transfer roller Plastic sensor Installing the new print cartridge 1 Remove the new cartridge from the packaging. Remove the red plastic piece and foam. Save the packaging and foam to return the used print cartridge. For more information, see step 6 on page 73.
2 Hold the print cartridge by the handle and gently shake it side-to-side to distribute the toner. 3 Hold the print cartridge by the handle and insert it into the printer: a Align the tabs on each side of the print cartridge with the slots on each side of the print cartridge cradle.
b Slide the print cartridge into the printer until it snaps into place. 4 Close the upper front door. Make sure the door snaps closed on both sides, or the printer will not function properly. 5 Turn the printer on. 6 Follow the instructions on the new print cartridge box to recycle the used print cartridge. When you return a used print cartridge, you contribute to a worldwide recycling effort at no cost to you. For best results, use Lexmark supplies with the printer.
21 Cleaning the printhead lens You can solve some print quality problems by cleaning the printhead lens. 1 Turn the printer off. 2 Open the upper front door and the multipurpose feeder door. 3 Remove the print cartridge. See Replacing the print cartridge. 4 Locate the glass printhead lens. 5 Gently wipe the printhead lens with a clean, dry, lint-free cloth. Printhead lens 6 Reinstall the print cartridge. 7 Close the upper front door, and then the multipurpose feeder door. 8 Turn the printer on.
23 Solving printing problems Problem Solution The printer does not print at all or prints black splotches down the right side of a page. Make sure that the upper front door is fully closed on both sides. Job did not print or incorrect characters printed. • Make sure the Ready/Data light is on before you send a job to print. Press the Continue button to return the printer to the Ready state. • Make sure print media is loaded in the printer.
Problem Solution You are connected to the USB port, but the printer did not print. Make sure you are using a USB-capable operating system supported by your printer. Print media misfeeds or multiple feeds occur. • Make sure the print media you are using meets the specifications for your printer. See Print media guidelines for more information. • Flex print media before loading it in any of the sources. • Make sure the print media is loaded correctly.
Problem Solution The Toner Low light is on and printing stops. If the Toner Low alarm is enabled, the printer stops printing until you: • Press and release Continue. You can continue printing for a short time before the print begins to fade. • Remove the print cartridge. To utilize the remaining toner, shake the print cartridge gently, and then reinstall it. See page 72 in Replacing the print cartridge for an illustration of how to shake the print cartridge.
Problem Solution The Paper Jam light is still on even though you cleared the jam. • Make sure you cleared the entire paper path. • Press Continue or open and close the upper front door to restart the printer. • Make sure the print cartridge is installed. While in PostScript 3 emulation, the printer is flushing data (Ready/Data and Error lights are blinking). • Make sure you are using the correct PostScript driver. • The printer does not have enough memory to print the job. Install more memory.
24 Solving print quality problems You may be able to correct many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced. Use the following table to find solutions to print quality problems you encounter. If you cannot fix the problem, contact the place where you bought your printer. Problem Solution Light or blurred characters.
Problem Solution Toner smears or rubs off the page. • Try changing the Media Weight to a heavier setting and the Media Texture to a rougher setting. To change these settings, use the Local Printer Setup Utility available on Lexmark’s Web site at www.lexmark.com. It may also be provided on the drivers CD for the printer. Check the drivers CD booklet to verify this. For more information, see Using the Local Printer Setup Utility.
Problem Solution The print is light but the Toner Low light is not on. • Remove the print cartridge and shake it from side to side to redistribute the toner to extend the life of the cartridge, and then reinstall it. See page 72 in Replacing the print cartridge for an illustration of how to shake the print cartridge. • Replace the used print cartridge with a new one. See Replacing the print cartridge for instructions. The Toner Low light is on.
Problem Solution Characters have jagged or uneven edges, or image quality is poor. • Change the Print Resolution setting in the printer driver or in the Local Printer Setup Utility. Use a print resolution higher than 300 dots per inch (dpi). For more information, see Using the Local Printer Setup Utility. • If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software application. • Resolution was automatically reduced.
Problem Solution Part or all of the page is printed in black. Check the print cartridge to see if it is installed correctly. See Replacing the print cartridge for more information. Toner fog or background shading appears on the page. • Check the print cartridge to make sure it is installed correctly. See Replacing the print cartridge for more information. • Change the print cartridge. See Replacing the print cartridge for more information. Unexpected characters print or characters are missing.
25 Solving option problems Problem Solution Option does not operate correctly after it is installed, or it quits working. • Turn the printer power off, wait for about 10 seconds, and turn the printer power on. If this does not fix the problem, unplug the printer and check the connection between the drawer and printer. • Make sure the option is installed and selected in the printer driver you are using. • For Macintosh users: Make sure the printer is set up in Chooser.
27 Solving other problems Problem Solution How do I get updated printer drivers or utilities? Refer to the Lexmark Web site at www.lexmark.com for printer drivers and the Local Printer Setup Utility. Where are the printer escape codes listed? The drivers CD that was shipped with your printer contains an Adobe Acrobat file with a complete list of Printer Command Language (PCL) escape codes.
28 Print media guidelines Selecting the appropriate print media (paper, transparencies, envelopes, labels, and card stock) for your printer helps you avoid printing problems. The following sections contain guidelines for choosing the correct print media for your printer. For detailed information about print media characteristics, refer to the Card Stock & Label Guide available on Lexmark’s Web site at www.lexmark.com/publications.
Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead in the print media sources.
Envelopes You can load up to 10 envelopes in the multipurpose feeder. Try a sample of any envelopes you are considering using with the printer before buying large quantities. See page 55 of Using and loading the multipurpose feeder for loading an envelope instructions.
When printing on labels: • • • Set the Paper Type to Labels from the printer driver, in the Local Printer Setup Utility, or from MarkVision. You may feed vinyl labels from the 250-sheet tray and the multipurpose feeder. Do not load labels together with paper or transparencies in the same paper source. • Do not use label sheets with a slick backing material. • Do not print within 1 mm (0.04 in.) of the die cut. • Use full label sheets.
Card stock Card stock is single ply, and has a large array of properties, such as the orientation of paper fibers and texture, that can significantly affect the print quality. You may only print card stock from the multipurpose feeder. Card stock must always exit to the rear output bin. Try a sample of any card stock you are considering using with the printer before purchasing a large quantity. See Print media source specifications for information on the preferred weight of print media.
29 Linking trays If you use the same size and type of print media in two or more sources (standard tray, optional tray, and the multipurpose feeder), the automatic tray linking feature is enabled. When trays are linked in this way, the printer selects print media from a second tray when the first becomes empty. To verify Paper Size and Paper Type settings, print a menu settings page (see Printing the menu settings page).
30 Using MarkVision to manage the printer To understand how MarkVision can help you manage the printer, refer to the drivers CD.
31 Using the operator panel The operator panel has six lights and two operator panel buttons. Lights that are on, off, or blinking indicate different printer conditions. Ready/Data light is on Toner Low light is off Load/Remove Paper light is blinking Paper Jam light is blinking slowly Error light is off Press Continue light is off Continue button Cancel button Common light sequences and their meaning Light status Printer status Ready/Data light is on Ready to receive and process data.
32 Understanding the operator panel lights Operator panel lights that are off, on, or blinking (fast or slowly) indicate printer conditions such as printer status, intervention (for example, out of paper), or service.
The following table shows the most common light sequences. Click the indicated page for more information. Common light sequences Ready/ Data Toner Low Load/ Remove Paper Paper Jam Press Continue Error 97 Printer status/Message Go to page: • • • • • • • Busy Defragmenting flash Formatting flash Programming flash Printing a directory Printing a font list Printing menu settings page(s) • Printing Print Quality Test Pages 102 Programming network code 103 Load the multipurpose feeder.
Standard output bin is full. 109 Not Ready (also referred to as offline) 109 • Ready • Power Saver 110 Hex Trace Ready 111 Waiting 111 Ready with Toner Low 112 Hex Trace Ready with Toner Low 112 Busy with Toner Low 113 Waiting with Toner Low 113 • Flushing buf-05iR(r )]TJ0 -184867 TD-065.
When the following light sequences are displayed, press and release Continue twice quickly to see its secondary light sequence: Common light sequences with secondary sequences Ready/ Data Toner Low Load/ Remove Paper Paper Jam Error Press Continue Printer status Go to page: Secondary error code 106 Print media jam 104 Invalid network code 115 Service error 110 The following table shows the secondary error codes that are displayed when you press and release Continue twice quickly.
Secondary error code light sequences (continued) Ready/ Data Toner Low Load/ Remove Paper Paper Jam Error Press Continue 100 Printer status/Message Go to page: Deficient printer memory 118 Insufficient defrag memory 118 External network adapter (ENA) connection lost 119 Invalid network code 119 Defective flash 120 Unformatted flash 120 Network interface error 121 Flash full 121 Too many flash options 122
Secondary error code light sequences for jams Ready/ Data Toner Low Load/ Remove Paper Paper Jam Error Press Continue 101 Printer status/Message Go to page: Jam in an input area 122 Jam between the input area and the exit area.
Busy, Defragmenting flash, Formatting flash, Programming flash, Printing a directory, Printing a font list, Printing menu settings page(s), or Printing Print Quality Test Pages What this light sequence means: • The printer is busy receiving and processing data or printing. • The printer is defragmenting the flash memory to reclaim storage space occupied by deleted resources. • The printer is formatting the flash memory. • The printer is storing resources, such as fonts or macros, in flash memory.
Programming network code What this light sequence means: The printer is programming new system code. What you can do: Wait for the message to clear. Warning: Do not turn the printer off while this message is displayed. Load the multipurpose feeder What this light sequence means: The printer is waiting for you to load print media into the multipurpose feeder. What you can do: • Load print media in the multipurpose feeder, and then press and release Continue.
Load tray 1 or tray 2 What this light sequence means: The printer is trying to feed paper from a source it detects is empty, or the print media did not feed properly. What you can do: • Load print media in the source, and then press and release Continue. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer. Print media jam What this light sequence means: The printer detects a jam.
Upper front door is open What this light sequence means: The printer upper front door is open. What you can do: Close the upper front door. The printer clears the message. Print cartridge not installed, unsupported print cartridge, or defective print cartridge What this light sequence means: The print cartridge is not installed, not supported by this printer, or is defective. What you can do: • Insert the print cartridge.
Secondary error code What this light sequence means: The printer has one of the following errors: • • • • • • • • Memory is full. A page is too complex to print. A page is shorter than the set page margins. Resolution of a formatted page is reduced to 300 dots per inch (dpi) before printing. A font error has occurred. Memory is not sufficient to save what is in the buffer. Printer memory is not sufficient to defragment flash memory. Communication with the host computer is lost.
Tray 1 is missing when tray 2 is installed What this light sequence means: Tray 1 is missing from the printer when tray 2 is installed. What you can do: • Insert tray 1 into the printer. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer. Invalid refill cartridge What this light sequence means: The print cartridge you are using was not designed for your printer. What you can do: Remove the invalid print cartridge and install one supported by this printer.
Toner Low when the Toner Alarm is set to Off What this light sequence means: The print cartridge is low on toner and the Toner Alarm is set to Off. Note: The Toner Alarm setting is available in the Local Printer Setup Utility. For more information, see Using the Local Printer Setup Utility. What you can do: • Remove the print cartridge, shake it, and then reinstall it. See page 72 in Replacing the print cartridge for an illustration of how to shake the print cartridge.
Standard output bin is full What this light sequence means: The standard output bin is full. What you can do: Remove the print media from the bin. Not Ready What this light sequence means: The printer is not ready to receive or process data, or the printer ports are offline. Data sent by the USB, network, and parallel ports is not read by the printer; therefore, the printer cannot respond to the data. What you can do: • Press and release Continue to return to the Ready or Busy state.
Service error What this light sequence means: An error requiring service has occurred. What you can do: Turn the printer off and check all cable connections. Turn the printer back on. If the service error recurs, contact the Lexmark support site for customer service at http://support.lexmark.com, and report the light sequence and a description of the problem. Ready and Power Saver What this light sequence means: • The printer is ready to receive and process data. • The printer is in Power Saver mode.
Hex Trace Ready What this light sequence means: The printer is in the Ready mode and Hex Trace is active. Hex Trace helps you determine if there is a problem with the language interpreter or the cable. What you can do: Press and hold Cancel to reset the printer. Waiting What this light sequence means: • The printer is waiting until a print timeout occurs or it receives additional data. • The collation of pages is enabled, but the print job is not finished processing.
Ready with Toner Low What this light sequence means: The printer is ready to receive and process data, and the print cartridge is low on toner. What you can do: • Remove the print cartridge, shake it, and then reinstall it. See page 72 in Replacing the print cartridge for an illustration of how to shake the print cartridge. • Press and release Continue to clear the message and continue printing.
Busy with Toner Low What this light sequence means: The printer is busy receiving data or printing, and the print cartridge is low on toner. What you can do: • After the print job finishes, remove the print cartridge, shake it, and reinstall it. See page 72 in Replacing the print cartridge for an illustration of how to shake the print cartridge. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer.
Flushing buffer or Resolution reduced What this light sequence means: • The printer is flushing corrupted print data. • The printer is processing data or printing pages, but the resolution of a page in the current print job is reduced from 600 dots per inch (dpi) to 300 dpi in order to prevent a memory full error. What you can do: • Wait for the message to clear. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer.
Activating menu changes, Performing self test, or Restoring factory defaults What this light sequence means: • The printer is activating changes made to the printer menu settings or values. • The printer is performing a self test. • The printer is restoring the factory default printer settings. All downloaded resources (fonts, macros, symbol sets) in printer memory will be deleted. What you can do: • Activating menu changes: Wait for the message to clear.
Memory full What this light sequence means: The printer is processing data, but the memory used to store pages is full. What you can do: • Press and release Continue to clear the message and continue printing the job. The job may not print correctly. • To avoid this error in the future: – Simplify the print job. Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros. – Install additional printer memory.
Short paper What this light sequence means: • The print media length is too short to print the formatted data. • The printer does not know the print media size loaded in the tray. • There is a problem feeding the print media. What you can do: • Press and release Continue to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. • Make sure the Paper Size setting in the printer driver is correct for the size paper you are using.
Deficient printer memory What this light sequence means: The printer lacks the memory needed to enable Resource Save. This message usually indicates too much memory is allocated for one or more of the printer link buffers. Resource Save is disabled when this light sequence occurs. What you can do: • Press and release Continue to disable Resource Save and continue printing.
External network adapter (ENA) connection lost What this light sequence means: The printer has lost the connection to an external print server (also called an external network adapter or ENA). What you can do: • Make sure the cable connecting the ENA and the printer is securely attached. Turn the printer off and then on to reset the printer. • Press and release Continue to clear the message. The printer erases any reference to the ENA and then resets. Some data loss may occur.
Defective flash What this light sequence means: The printer detects defective flash memory. You must install valid flash memory before you can download any resources to flash. What you can do: • Press and release Continue to clear the message and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. • Install valid flash memory. Refer to the Setup Guide for more information.
Network interface error What this light sequence means: The printer cannot establish communication with the network. What you can do: Press and release Continue to clear the message and continue printing. The job may not print correctly. Flash full What this light sequence means: There is not enough free space in the flash memory to store the data you are trying to download. What you can do: • You must create free space in the flash memory. Delete fonts, macros, and other data stored on the flash memory.
Too many flash options What this light sequence means: Too many flash memory options are installed on the printer. What you can do: • Turn off and unplug the printer. Remove the excess flash memory. Plug in the printer and turn it on. • Press and release Continue to clear the message. Jam in an input area What this light sequence means: A jam has occurred in an area where print media enters the printer from a source. What you can do: Clear the jam and the entire paper path: 1 Open the upper front door.
Jam between the input area and the exit area What this light sequence means: A jam has occurred between the input area and the exit area. (An input area is where print media enters the printer from a source. An exit area is where a printed job exits to an output bin.) What you can do: Clear the jam and the entire paper path: 1 Open the upper front door. 2 Remove the print cartridge. 3 Remove the jam. 4 Replace the print cartridge. 5 Close the upper front door.
Jam in the internal duplex unit What this light sequence means: The printer detects a jam in the internal duplex unit. What you can do: • Clear the jam and the entire paper path. See Jams under the printer to clear this jam. • Press and release Continue to clear the message. See Jam in the internal duplex unit for more information. Jam in the multipurpose feeder What this light sequence means: The printer detects a jam in the multipurpose feeder. What you can do: • Clear the jam and the entire paper path.
33 Understanding the printer configuration menus Accessing the printer menus 1 Turn the printer off. 2 Open the upper front door. 3 Press and hold Continue as you turn the printer on. All the lights cycle. 4 Release Continue. 5 Close the upper front door. The light sequence that represents the Home menu is displayed, and a Printer Settings Configuration sheet prints. See Printing the Printer Settings Configuration sheet for information about using this sheet.
Advancing in the menus and menu items, and selecting and saving values Press and release Cancel to scroll through menus and menu items. Press and release Continue to advance to the value you need. Press and hold Continue until all of the lights cycle to save a value. To return to the Home menu, press and hold Cancel until all of the lights cycle. Exiting the menus To exit the menus, turn the printer off.
Print Quality Test Pages Purpose: To help isolate print quality problems, such as streaking. When you select this, these pages print: • • An information page containing printer information, cartridge information, current margin settings, and a graphic to use to evaluate the print quality Two pages with graphics to use to evaluate how well the printer is capable of printing various types of graphics See Printing Print Quality Test Pages for more information.
Auto* - Printer examines the data to determine the format, and then processes it appropriately. Protocol Purpose: To specify the parallel interface protocol. Values: Standard - May resolve some parallel interface problems. Fastbytes* - Provides compatibility with most existing parallel interface implementations (recommended setting). Mode 2 Purpose: To determine whether the parallel port data is sampled on the leading or trailing edge of strobe.
MAC Binary PS Purpose: To configure the printer to process Macintosh binary PostScript print jobs. Values: Off - Printer filters PostScript print jobs using standard protocol. On - Printer processes raw binary PostScript print jobs from computers using the Macintosh operating system. Note: This setting often causes Windows print jobs to fail. Auto* - Printer accepts print jobs from computers using either Windows or Macintosh operating systems.
Set Card Speed Purpose: The network card is designed to automatically sense the connection speed of your network; however, you can disable this feature and set the speed manually. Values: Auto* - The printer detects current network speed. 10 Megabits per second (Mbps), Half Duplex - Forces the printer to try to connect to the network only at 10Mbps, Half Duplex. 10Mbps, Full Duplex - Forces the printer to try to connect to the network only at 10Mbps, Full Duplex.
34 Restoring factory defaults You can make changes to printer settings or values by using the menus available through the Printer Settings Configuration sheet, PJL commands, or the Local Printer Setup Utility. For more information, see Printing the Printer Settings Configuration sheet. To restore the original printer settings (factory default settings): 1 Turn the printer off. 2 Open the upper front door. 3 Press and hold Continue as you turn the printer on. All the lights cycle. 4 Release Continue.
6 Press and release Cancel until you see the light sequence that represents Reset Factory Defaults. 7 Press and hold Continue until all the lights cycle. The printer factory defaults are restored. To return to the Home menu, press and hold Cancel until all of the lights cycle. To exit the menus, turn the printer off.
35 Using Hex Trace mode When unexpected characters print or characters are missing, use Hex Trace to help you determine if the language interpreter or the cable has a problem. Hex Trace isolates printing problems by telling you what information your printer is receiving. 1 Turn the printer off. 2 Open the upper front door. 3 Press and hold Continue as you turn the printer on. All the lights cycle. 4 Release Continue. 5 Close the upper front door.
36 Using the Local Printer Setup Utility The Local Printer Setup Utility lets you select and save printer settings. These user default settings remain in effect until you make another selection and apply it, or until you restore the original printer settings (called factory default settings). See Restoring factory defaults for more information. The Local Printer Setup Utility is available on Lexmark’s Web site at www.lexmark.com. It may also be provided on the drivers CD for the printer.
Setup Settings Quality Settings Parallel Settings Printer Language Print Resolution PCL SmartSwitch Power Saver Toner Darkness PS SmartSwitch Resource Save PQET Parallel Buffer Download Target PictureGrade Advanced Status Print Timeout Honor Init Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Display Language Alarm Control Toner Alarm 135
37 Removing the printer from an optional drawer You can remove the printer from either the 250-sheet drawer or the 500-sheet drawer using the same method. 1 Turn the printer power off. 2 Unplug the printer power cord. 3 Disconnect all cables from the back of the printer. 4 Use the handholds to lift the printer off of the optional drawer and set the printer aside. CAUTION: Make sure your fingers are not under the printer when you set it down.
38 Removing an optional memory card These instructions can help you remove optional printer memory or flash memory cards. Note: You will need a #2 Phillips screwdriver for this procedure. Accessing the system board 1 Turn the printer off and unplug the printer power cord. 2 Disconnect all cables from the back of the printer. 3 Open the upper front door and multipurpose feeder door.
4 Press the tabs on the front and top of the printer to release the side door. 5 Swing the side door away from the printer, and then slide the door toward the back of the printer to remove it. 6 Set the door aside. 7 Locate the shield on the side of the printer. 8 Loosen the six screws on the shield, but do not remove the screws completely.
9 Slide the shield to the left until the screws fit into the keyholes on the cover. 10 Remove the shield and set it aside.
Removing optional memory cards Complete the following steps to remove optional printer memory or flash memory cards. WARNING: Optional memory cards are easily damaged by static electricity. Touch something metal on the printer before you touch an optional memory card. 1 Remove the shield. See Accessing the system board. 2 Locate the optional memory card you want to remove. 3 Push the connector latches on both ends of the memory connector away from the memory card.
2 Slide the shield to the right, and then tighten the screws. Reattaching the side door 1 Align the three tabs on the back of the side door with the slots on the printer. 2 Align the tabs on the bottom of the side door with the slots at bottom of the printer.
3 Press the side door firmly into place, making sure that the two tabs are in place, and that the ridge on top of the side door aligns with the ridge on the printer. Tabs Ridge 4 Close the upper front door and multipurpose feeder door. 5 Reconnect all cables on the back of the printer. 6 Plug in the printer power cord, and turn the printer on.
39 Notices • Edition notice • Trademarks • Licensing notice • Safety information • Cautions and warnings • Electronic emission notices • Noise emission levels • Energy Star • Laser notices • Statement of limited warranty 143
Edition: June 2002 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
PostScript® is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe Systems’ designation of a set of printer commands (language) and functions included in its software products. This printer is intended to be compatible with the PostScript 3 language. This means the printer recognizes PostScript 3 commands used in various application programs, and that the printer emulates the functions corresponding to the commands.
Other trademarks are the property of their respective owners. Licensing notice The printer resident software contains: • Software developed and copyrighted by Lexmark • Lexmark modified software licensed under the provisions of the GNU General Public License version 2 and the GNU Lesser General Public License version 2.
• Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. Cautions and warnings CAUTION: A caution identifies something that might cause you harm. WARNING: A warning identifies something that might damage your printer hardware or software.
Any questions regarding this compliance information statement should be directed to: Director of Lab Operations Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232-3000 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1-meter average sound pressure, dBA Printing 51 dBA Idling 30 dBA Energy Star The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation.
Laser notices The following laser notice label may be affixed to this printer as shown: Laser advisory label Label Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Lexmark T420 Printer This Statement of Limited Warranty applies to this product if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark remarketer, referred to in this statement as “Remarketer.
Extent of warranty We do not warrant uninterrupted or error-free operation of a product.
J jagged characters 83 Jam between the input area and the exit area 123 Jam in an exit area 123 Jam in input area 122 Jam in the internal duplex unit 124 Jam in the multipurpose feeder 124 jams avoiding 9 clearing 24 clearing, paper path 24 job not printing 86 L labels guidelines 90 loading 54 optional label tray (tray 1) 20 laser notices 150 letterhead guidelines 88 loading in multipurpose feeder 54 page orientation 89 printing 89 Lexmark Authorized Supplies Dealers 66 light print 80 linking trays 93 Load
Secondary error code 106 Service error 110 Short paper 117 Standard bin full 109 Toner Low, Toner Alarm set Off 108 Toner Low, Toner Alarm set On 108 Too many flash options 122 Tray 1 missing when tray 2 is installed 107 Unformatted flash 120 Unsupported print cartridge 105 Upper front door open 105 Waiting 111 Waiting with Toner Low 113 Mode 2 (Parallel menu) 128 multiple page feeds 77 multipurpose feeder capacities 20 guidelines 48 loading 51 envelopes 55 letterhead 54 paper 54 transparencies 54 location
standard output bin 59 paper jams clearing 24 paper path 24 paper loading optional 250-sheet tray 38 paper rest, raising 60 paper sizes A4 21 A5 21 executive 21 folio 21 JIS B5 21 legal 21 letter 21 statement 21 universal 21 parallel cable, part number 76 Parallel Menu 127 part number parallel cable 76 USB cable 76 partial page, black 84 PCL emulation, font support 13 Performing self test 115 ports parallel 127 USB 128 PostScript emulation font support 13 Power Saver 110 print too dark 83 too light 80 print
sheet, printing 125 printer system board accessing 137 reinstalling the shield 140 printhead lens, cleaning 74 printing duplex from multipurpose feeder 57 from trays 57 font samples 13 on two sides from multipurpose feeder 57 from trays 57 Printing a directory 102 Printing a font list 102 Printing menu settings page(s) 102 Printing Print Quality Test Pages 102 printing problems solving job not printing and Error light on solid 78 Load/Remove Paper light on, optional tray is loaded 78 missing or damaged part
130 Setup Menu 127 shield, removing 138 Short paper 117 sizes, print media 10 (Com-10) 22 7 3/4 (Monarch) 21 9 envelope 21 A4 21 A5 21 B5 envelope 22 C5 envelope 22 DL envelope 22 executive 21 folio 21 JIS B5 21 legal 21 letter 21 statement 21 universal 21 source, wrong 77 specifications duplex unit 20 print media sizes 21 stack height indicators 40 standard output bin raising paper rest 60 using 59 Standard output bin is full 109 status of supplies, determining 63 storing print cartridge 68 print media 23
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2002 Lexmark International, Inc.
