Service Manual

Diagnostic information 2-47
4062
242.39 Media tray pulled jam A media tray above the source
tray was pulled during the
printing process.
1. Remove all media present
in media path.
2. Close all media trays.
242.40 Sensor (pass through)
lingering jam
Source = Tray 2
Media reached the sensor
(pass through) within the
specified time but did not clear
it within the specified time.
Go to sensor (pass through)
lingering jam service check.
See “Sensor (pass through)
lingering jam service check.”
on page 2-146.
242.49 HCIT tray lift motor
stalled failure
Source = Tray 2
The HCIT tray lift motor has
stalled or has become
obstructed.
1. Ensure the HCIT media tray
assembly is properly inserted
into the machine.
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
242.50 HCIT tray lift motor
underspeed failure
Source = Tray 2
The HCIT tray lift motor does
not rotate at the specified
speed.
1. Ensure the HCIT media tray
assembly is properly inserted
into the machine.
2. Check the HCIT tray lift drive
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
motor assembly if problem
remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
242.52 HCIT tray lift motor
overrun failure
Source = Tray 2
The HCIT tray lift motor
continues to detect pulses after
the motor has turned off.
1. Ensure the HCIT media tray
assembly is properly inserted
into the machine.
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
Error
code or
message
Error contents Description/Action Possible repair actions