5000 Series User's Guide May 2007 www.lexmark.
Safety information Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord. Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls.
Contents Safety information.........................................................................................................2 Finding more information.............................................................................................9 Finding information about the printer...................................................................................................9 Operating system notice..................................................................................................
Faxing using the control panel...................................................................................40 Sending a fax using the control panel...............................................................................................40 Entering a fax number using the control panel ........................................................................................... 40 Sending a fax using the control panel ..................................................................................
Setting up a dialing prefix ........................................................................................................................... 60 Setting the distinctive ring........................................................................................................................... 60 Setting the number of rings before receiving a fax automatically ............................................................... 60 Setting up Speed Dial.................................................
Scanning.......................................................................................................................77 Scanning using the control panel......................................................................................................77 Scanning a document................................................................................................................................. 77 Understanding the Scan menu .................................................................
Printing photos...................................................................................................................................91 Printing photos from a CD or flash drive using the computer ..................................................................... 91 Viewing / Printing photos from the Productivity Studio ............................................................................... 92 Printing Photo Packages ....................................................................
Notices........................................................................................................................155 Product information.........................................................................................................................155 Edition notice...................................................................................................................................155 Power consumption.......................................................................
Finding more information Finding information about the printer Quick Setup sheet Description Where to find The Quick Setup sheet gives you instructions for setting up hardware and software. You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com. User's Guide Description Where to find The User's Guide gives you instructions for setting up You can find this document in the printer box or on the hardware and software (on Windows operating Lexmark Web site at www.
User's Guide: Comprehensive Version Description Where to find The User's Guide: Comprehensive Version gives you instructions for using the printer and other information such as: When you install the printer software, the User's Guide: Comprehensive Version will be installed. • • • • • • • • • 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start.
Customer support Description Where to find (North America) Where to find (rest of world) Telephone support Call us at • US: 1-800-332-4120 Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET) • Canada: 1-800-539-6275 English Monday–Friday (8:00 AM– 11:00 PM ET) Saturday (Noon–6:00 PM ET) French Monday–Friday (9:00 AM– 7:00 PM ET) Telephone numbers and support hours vary by country or region. Visit our Web site at www.lexmark.com.
Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster: • • • • Machine Type number Serial number Date purchased Store where purchased Operating system notice All features and functions are operating system-dependent. For complete descriptions: • Windows users—See the User's Guide. • Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Setting up the printer Checking the box contents 1 2 3 4 1 2 3 8 7 6 5 Name Description 1 Black print cartridge Cartridges to be installed into the printer. 2 Color print cartridge Note: Cartridge combinations vary depending on the product purchased. 3 Telephone handset • Answer incoming telephone calls and talk to someone on the phone • Listen for fax tones when sending a fax Note: Plug the coiled cord in the back of the printer into the base of the telephone handset.
Name 8 Description User's Guide, Getting Started, or Setup Solutions Printed booklet that serves as a guide. Note: The User's Guide can be found on the installation software CD that shipped with the printer. Note: A USB cable may or may not be included. Understanding the parts of the printer 11 1 2 10 9 3 4 8 5 7 6 Use the To 1 Paper support Load paper. 2 Paper guides Keep paper straight when loading. 3 Automatic Document Feeder (ADF) Fax, copy, or scan one or more pages.
Use the To 10 Automatic Document Feeder (ADF) paper guides Keep paper straight when feeding into the ADF. 11 Telephone handset • Answer incoming telephone calls and talk to someone on the phone. • Listen for fax tones when sending a fax. 1 4 2 3 Use the To 1 USB port Connect the printer to a computer using a USB cable. 2 EXT port Connect additional devices, such as a data/fax modem, telephone, or answering machine to the printer. Notes: • Remove the plug to access the port.
Use the 4 To Power supply with port Connect the printer to a power source. Getting the printer ready to fax CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Choosing a fax connection You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem.
Equipment • The printer • A computer modem • Two telephone cords • A telephone wall Benefits See this section • Use the fax line as a normal For more information, see “Connecting to a computer with telephone line. a modem” on page 23. • Send and receive faxes without using a computer. • Send faxes using the computer.
If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the equipment: 1 Remove the plug from the EXT port on the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the adapter, as shown, will not function properly. 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
To connect an answering machine or other telecommunications equipment to the printer: 1 Remove the plug from the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by the adapter, as shown, will not function properly. 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer. Warning: Do not touch cables or the printer in the area shown while actively sending or receiving a fax.
Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones or answering machines) may not work. Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer. 1 Make sure you have a telephone cord and a telephone wall jack. 2 Connect one end of the telephone cord into the LINE port of the printer.
4 If you would like to use the same line for both fax and telephone communication, connect a second telephone line (not provided) between the telephone and the F slot of an active telephone wall jack. 5 If you would like to use the same line for recording messages on your answering machine, connect a second telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack.
2 Connect one telephone cord to the LINE port 3 Remove the protective plug from the EXT port of the printer, and then plug it into an active telephone wall jack. of the printer. 4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer. Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region.
2 Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack. 3 Remove the protective plug from the EXT port of the printer. 4 Connect a second telephone cord from the telephone to the answering machine. 5 Connect a third telephone cord from the answering machine to the EXT port of the printer. Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software application.
Note: Setup steps may vary depending on your country or region. For more information on connecting the printer to telecommunications equipment, see the related topic, “Using an RJ11 adapter.” 1 Make sure you have the following: • A telephone • A computer with a modem • Two telephone cords • A telephone wall jack 2 Connect a telephone cord into the LINE port 3 Remove the protective plug from the EXT port of the printer, and then plug it into an active telephone wall jack. of the printer.
Using a digital phone service The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that will support analog use.
1 4 1 2 5 6 3 7 Press To Fax Mode Access the fax default screen and send faxes. 8 Note: The mode is selected when the button light is on. 2 Copy Mode Access the copy default screen and make copies. Note: The mode is selected when the button light is on. 3 Scan Mode Access the scan default screen and scan documents. Note: The mode is selected when the button light is on. 4 • Return to the previous screen. • Delete a letter or number. 5 • Decrease a number. • Delete a letter or number.
1 2 3 5 Press 1 4 To A keypad number or symbol In Fax mode: • • • • Enter fax numbers. Navigate an automated answering system. Select letters when creating a Speed Dial list. Type numbers to enter or edit the date and time shown on the display. In Copy mode: Enter the number of copies or prints you want to make. 2 Auto Answer Set the printer to answer all incoming calls when the button light is on.
Saving settings In a setting menu, an * appears next to the default setting. To change the setting: 1 From the control panel, press Settings, and then press and then press or repeatedly until the setting you want appears, : • To save most settings. An * appears next to the saved setting. • To select a temporary setting. An * appears next to the selected setting. See the table below for a list of temporary settings.
5 Press . Note: When you choose a value selection, an asterisk (*) appears next to the selected setting. 6 To go into additional submenus and settings, repeat step 4 and step 5 as needed. 7 If necessary, press repeatedly to return to the previous menus and make other selections. From here You can Maintenance Select: • Ink Level to view the ink level of the color cartridge. Press or to view the ink level of the black (or photo) cartridge. • Clean Cartridges to clean the print cartridge nozzles.
Installing another language control panel These instructions apply only if you received one or more additional language control panels with the printer. 1 Lift and remove the control panel (if one is installed). 2 Choose the correct control panel for your language. 3 Align the clips on the control panel with the holes on the printer, and then press down. Installing the printer software Using the installation software CD (Windows users only) Using the CD that came with the printer: 1 Start Windows.
4 Double-click the Install icon. 5 Follow the instructions on the computer screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the home page, navigate through the menu selection, and then click Drivers & Downloads. 3 Choose the printer and the printer driver for your operating system. 4 Follow the instructions on the computer screen to download the driver and install the printer software.
Click To Details Transfer Photos Download photos from a memory card, flash drive, CD, or digital camera to the Library. Photo Greeting Cards Make quality greeting cards from your photos. Photo Packages Print multiple photos in various sizes. Poster Print a photo as a multiple-page poster. At the bottom left corner of the Welcome Screen, there are two Settings choices: Click Printer Status and Maintenance Fax History and Settings To • • • • • Open the Solution Center. Check ink levels.
The Solution Center is a complete guide to such printing features as printing photos, troubleshooting printing problems, installing print cartridges, and performing maintenance tasks. To open the Solution Center, use one of the following methods. Method 1 Method 2 1 From the desktop, double-click on the Solution Center icon. 2 Click Setup and diagnose printer. The Solution Center appears with the Maintenance tab open. 1 Do one of the following: • In Windows Vista, click .
To turn the voice notification on or off: 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 5000 Series. 3 Click Solution Center. 4 Click Advanced. 5 Click Printing Status. 6 Select or clear Play voice notification for printing events. 7 Click OK. Security Information Third-party applications, including anti-virus, security, and firewall programs may alert you about the printer software being installed.
Loading paper and original documents Loading paper 1 Make sure: • You use paper designed for inkjet printers. • If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. • You do not force paper into the printer.
• The paper guides rest against the edges of the envelopes. 1 2 Notes: • Do not load envelopes with holes, perforations, cutouts, or deep embossing. • Do not use envelopes that have exposed flap adhesive. • Envelopes require more drying time. Remove each envelope as it exits, and allow it to dry to avoid ink smudging. Loading labels You can load up to 25 sheets of labels at a time. 1 Load labels with the print side facing you and the top of the sheet fed into the printer first.
Loading transparencies You can load up to 50 transparencies at a time. 1 Load transparencies with the rough side facing you. If the transparencies have a removable strip, each strip should face away from you and down toward the printer. 2 Make sure: • The transparencies are loaded in the center of the paper support. • The paper guides rest against the edges of the transparencies. Notes: • Transparencies with paper backing sheets are not recommended. • Transparencies require more drying time.
3 Place the required stack of banner paper behind the printer. 4 Feed the leading edge of the banner paper into the printer first. 5 Make sure: • The paper is loaded in the center of the paper support. • The paper guides rest against the edges of the paper. Loading original documents into the Automatic Document Feeder (ADF) You can load up to 30 sheets of an original document into the Automatic Document Feeder (ADF) for scanning, copying, and faxing. 1 Load an original document facedown into the ADF.
Load up to 30 sheets of: • • • • • Custom-size paper Prepunched paper Reinforced-edge copier paper Preprinted forms Letterhead paper Make sure • The document is loaded facedown. • The paper guides rest against the edges of the paper. • The paper size fits within these dimensions: Width: – 76.2 mm–215.9 mm – 3.5 in.–8.5 in. Length: – 127.0 mm–355.6 mm – 5.0 in.–14.0 in. • You allow preprinted media to dry thoroughly before loading into the ADF.
Faxing using the control panel CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Warning: Do not touch cables or the printer in the area shown while actively sending or receiving a fax. Sending a fax using the control panel Entering a fax number using the control panel 1 From the control panel, press Fax Mode.
Speed Dial or Group Dial a Press Phone Book. b Enter Speed Dial and/or Group Dial numbers. • Press or repeatedly until the Speed Dial or Group Dial number you want appears. • Use the keypad to enter the number of the Speed Dial entry (1– 89) or Group Dial entry (90–99). Notes: • For instructions on how to add Speed Dial or Group Dial numbers using the computer, see the related topic, “Setting up Speed Dial.
4 Enter a fax or Speed Dial (1–89) number; press Quick Dial 1, 2, 3, 4, or 5; or press Phone Book to select a number from the Speed Dial or Group Dial list. For more information, see “Entering a fax number.” Note: Press the keypad numbers to use an automated answering system. 5 Press Start Color or Start Black. Sending a broadcast fax at a scheduled time You can send a fax to a group of fax numbers at a time you choose. 1 Load an original document facedown in the Automatic Document Feeder (ADF).
i Press or repeatedly until the setting you want appears. j Press to save the setting. Auto Answer light turns on. When the numbers of rings you set is detected, the printer automatically receives the incoming fax. Setting a fax manual answer code using the control panel 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until Fax Setup appears. or repeatedly until Ringing and Answering appears. or repeatedly until Manual Pickup Keycode appears. 4 Press .
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern to display Caller ID information. 1 From the control panel, press Settings. 2 Press or repeatedly until Device Setup appears. or repeatedly until Caller ID Pattern appears. 6 Press or repeatedly until the setting you want appears. 7 Press to save the setting. 3 Press .
7 Press or repeatedly until Fax Forward appears. or repeatedly until the setting you want appears. 8 Press . 9 Press 10 Press . 11 Enter the number to which you want to forward the fax. 12 Press to save the setting. Note: If you select Forward or Print & Forward, Forward will appear in the second line of the Fax Mode default menu on the display. Using the control panel Phonebook The control panel Phonebook is a directory of Speed Dial entries (1–89) and Group Dial entries (90–99).
Customizing fax settings using the control panel Understanding the Fax menu To access and navigate the Fax menu: 1 From the control panel, press Fax Mode. The fax default screen appears. 2 If you do not want to change a setting, enter the fax number and press Start Color or Start Black. 3 If you want to change a setting, press .
Setting up Quick Dial buttons using the control panel 1 From the control panel, press Fax Mode. 2 Enter a fax number. Notes: • You can include a calling card number as part of the fax number. • A fax number can include up to 64 characters. Characters can include numbers, the symbols * and #, or a three-second pause created by pressing Redial / Pause. The pause appears as a comma on the display. 3 Hold down an empty Quick Dial button for two seconds.
17 Press or repeatedly until Device Setup appears. or repeatedly until Date/Time appears. 18 Press . 19 Press 20 Press . 21 Enter the date using the keypad. 22 Press . 23 Enter the time using the keypad. 24 Press . 25 If the hour you entered is 12 or less, press 26 Press or repeatedly until AM, PM, or 24hr appears. to save the setting. Setting up a fax footer using the control panel 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until Fax Setup appears.
k If the hour you entered is 12 or less, press l Press or repeatedly until AM, PM, or 24hr appears. to save the setting. Blocking junk faxes using the control panel If you have Caller ID, you can block faxes sent from specific numbers and/or all faxes which do not include a Caller ID number. 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until Fax Setup appears. or repeatedly until Fax Blocking appears. or repeatedly until Turn On/Off appears.
13 If you want to print a list of blocked faxes: a Press or b Press to print the list. repeatedly until Print appears. Blocking unwanted changes to fax settings using the control panel This feature blocks network users from changing fax settings. 1 From the control panel, press Settings. 2 Press or repeatedly until Device Setup appears. or until Host Fax Settings appears. 6 Press or until Block appears. 7 Press to save this setting. 3 Press . 4 Press 5 Press .
Setting the distinctive ring using the control panel Distinctive ring is a service provided by some telephone companies that assigns multiple phone numbers to a single telephone line. If you subscribe to this service, you can program your printer to have a distinctive ring pattern and phone number for incoming faxes. 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until Fax Setup appears. or repeatedly until Ringing and Answering appears.
Changing Caller ID pattern using the control panel The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern for the printer to display Caller ID information. 1 From the control panel, press Settings. 2 Press or repeatedly until Device Setup appears. or repeatedly until Caller ID Pattern appears.
Faxing using the computer Sending a fax using the software You can scan a document to the computer and then fax it to someone using the software. 1 Load an original document facedown in the Automatic Document Feeder (ADF). 2 From the desktop, double-click the Productivity Studio icon. 3 From the right pane of the Welcome Screen, click Fax. 4 Select the Document option. 5 Click Start. 6 Enter the recipient information, and then click Next.
Setting a fax manual answer code using the computer 1 From the desktop, double-click the Productivity Studio icon. 2 From the Settings area in the left pane of the Welcome screen, click Setup and manage faxes. 3 From the “I Want To” menu, click Adjust speed dial list and other fax settings. 4 Click the Ringing and Answering tab. 5 From the “Answering on your phone line type” area, enter the code you want to use.
3 Set the answering machine to answer incoming calls before the printer does. For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls after five rings. Forwarding faxes Use the fax-forwarding feature if you are going to be away but still want to receive your faxes. There are three fax-forwarding settings: • Off—(Default) • Forward—The printer sends the fax to the designated fax number.
Note: For more information on how to set up multiple Speed Dial and/or Group Dial entries, see “Setting up Speed Dial” on page 61. Customizing fax settings using the computer Customizing settings using the Fax Setup Utility You can adjust the fax settings in the Fax Setup Utility. These settings apply to the faxes you send or receive. 1 From the desktop, double-click the Productivity Studio icon. 2 Click Fax History and Settings. The Fax Solutions Software screen appears.
4 Click each tab, and change the settings as needed. Tab Dialing and Sending Options • • • • Select the telephone line format you want to use. Enter a dialing prefix. Select a dialing volume. Enter your name and fax number. Notes: – You can include a calling card number as part of the fax number. – Enter a maximum of 64 digits in a fax number. • Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try.
4 Click the Ringing and Answering tab. 5 From the Auto Answer drop-down list, select On. 6 Click OK to save the setting. The Auto Answer light on the control panel comes on. When the number of rings you set is detected, the printer automatically receives the incoming fax. Setting up Quick Dial buttons using the computer 1 Create the first five Speed Dial numbers, which become Quick Dial 1, 2, 3, 4, and 5. 2 If you need more information, see “Setting up Speed Dial” on page 61.
Using the Fax Solutions Software Use this software to adjust how faxes are sent and received. When you save the settings, they apply to every fax you send or receive. You can also use this software to create and edit the Speed Dial list. 1 Open the program through one of these methods: Method 1 Method 2 a Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click a Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start.
Click To Tools Help • • • • • Access and use the Phonebook. View several sample cover pages you can choose from. View a fax history. Change software preferences for fax lists. Adjust fax settings. Locate information on faxing, fax settings, and so on. For information on changing fax settings, see “Customizing settings using the Fax Setup Utility” on page 56 5 After changing settings, click OK. 6 Close the Fax Solutions Software.
5 From the “Pick-up on the” drop-down list, select the setting you want. 6 From the Auto Answer drop-down list, select On. 7 Click OK to save the setting. The Auto Answer light on the control panel comes on. When the number of rings you set is detected, the printer automatically receives the incoming fax. Setting up Speed Dial 1 From the desktop, double-click the Productivity Studio icon. 2 From the Settings area of the Welcome Screen, click Fax History and Settings.
4 Click the Dialing and Sending tab. 5 From the “Dialing on your phone line” area, select Behind PBX from the Dialing Method drop-down list. 6 Click OK to save the setting. Printing fax activity reports 1 From the desktop, double-click the Productivity Studio icon. 2 From the Settings area of the Welcome Screen, click Fax History and Settings. The Fax Solution Software appears. 3 On the toolbar, click Tools Fax History. 4 Click the Print Report button to print.
Printing Printing basic documents Printing a document 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 Adjust the settings. 5 Click OK. 6 Click OK or Print. Printing a Web page You can use the Toolbar to create a printer-friendly version of any Web page. 1 Load paper. 2 Open a Web page using Microsoft Internet Explorer 5.5 or later. 3 If you want to check or change your print settings: a From the toolbar area, click Lexmark Page Setup.
Printing photos or images from a Web page 1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) 2 Open a Web page with Microsoft Internet Explorer 5.5 or later. On the Toolbar, the number of photos valid for printing appears next to Photos. 3 If no number appears next to Photos: a From the Lexmark logo drop-down menu, select Options.
Printing on both sides of the paper When you select Two-sided printing, the printer prints the odd-numbered pages of the document on the front sides of the paper. Reload the document to print the even-numbered pages on the back sides of the paper. 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the “I Want To” menu, click Print on both sides of the paper. 4 Make sure Two-Sided is selected. 5 Choose a binding edge (Side Flip or Top Flip).
Printing multiple pages on one sheet (N-Up) 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Print Layout tab, select N-up. 4 Select the number of pages to print on each page. 5 If you want each page image to be surrounded by a border, select Print Page Borders. 6 Click OK. 7 Click OK or Print. Pausing print jobs 1 For Windows Vista, click Control Panel Printer. For Windows XP, click Start Settings Printers and Faxes.
Printing envelopes 1 Load envelopes. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 From the “I Want To” menu, select Print on an envelope. 5 From the Envelope Size list, select the envelope size loaded. 6 Select Portrait or Landscape orientation. Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the software application. 7 Click OK to close any printer software dialogs that are open.
6 Select Print Crop Marks if you want each page of the poster to show crop marks. 7 Click Select Pages To Print to reprint any damaged poster pages without having to print all of the poster pages. Click pages to select or cancel them. 8 Click OK to close any printer software dialogs that are open. 9 Print the document. Note: Certain programs may cause text to be clipped or to disappear when using extra-large or extra-small fonts. If this occurs, try decreasing or increasing the font size.
7 Click OK to close any printer software dialog boxes that are open. 8 Print the document. Assembling a booklet 1 Flip the printed stack of papers over in the paper exit tray. 2 Take the first bundle from the stack, fold it in half, and then set it aside with the front page down. 3 Take the next bundle from the stack, fold it in half, and then stack it with the front page down on top of the first bundle.
8 Click OK to close any printer software dialogs that are open. 9 Print the document. Note: Do not force paper into the printer. Printing transparencies 1 Load up to 50 transparencies. 2 With a document open, click File Print. 3 Click OK or Print. Note: To prevent smudging, remove each transparency as it exits, and let it dry before stacking. Transparencies may require up to 15 minutes to dry. Printing a banner 1 With a document open, click File Print.
6 Click a radio button next to the number of the location where you want to save your settings, then type a name for your settings in the selected box. Note: The first location contains Factory Default Settings, which cannot be changed or deleted. 7 Click Save. Notes: • To retrieve your print settings, click the Save Settings drop-down menu, and select them from the list. • To delete settings, choose Delete a setting from the list from the Save Settings drop-down menu.
13 Press . 14 Using the numeric keypad, enter the time. 15 Press . 16 Press or to select the time format. 17 Press . 18 Using the numeric keypad, enter your fax number. 19 Press . 20 Using the keypad, enter a fax name. 21 Press . Note: Initial Setup Complete appears on the display. You will be prompted to load paper into the paper support and press to print an alignment page.
Copying Making a copy 1 Load paper. 2 Load an original document facedown in the Automatic Document Feeder (ADF). 3 From the control panel, press Copy Mode. 4 Press Start Color or Start Black. If you want to change a setting 1 From the control panel, press . 2 Press or repeatedly until the menu item you want appears, and then press 3 Press or repeatedly until the submenu item or the setting you want appears, and then press . . 4 To go into additional submenus and settings, repeat as needed.
Making a copy lighter or darker If you want to adjust the look of a copy or photo, you can adjust it to make it lighter or darker. 1 Load paper. Note: If you are copying photos, use photo or heavyweight matte paper, with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) 2 Load an original document facedown in the ADF. 3 From the control panel, press Copy Mode. 4 Press Lighter/Darker.
5 Press . 6 Press or repeatedly until Collate appears. or repeatedly until On appears. 7 Press . 8 Press Note: You can collate copies only if you did not make any changes in the Resize menu. 9 Press Start Color or Start Black. Enlarging or reducing an image 1 Load paper. Note: If you are copying an image onto photo or heavyweight matte paper, load the paper with the glossy or printable side facing you.
Use this To Collate Print one or more copies in the correct order. N-Up* Choose how many pages to print on a single sheet. Original Size* Specify the size of the original document. Original Type* Specify the type of the original document. * Temporary setting. For information on saving temporary and other settings, see the related topic on Customizing settings.
Scanning Scanning using the control panel Scanning a document Make sure the printer is connected to a computer, and both the printer and the computer are on. 1 Load an original document facedown in the Automatic Document Feeder (ADF). 2 From the control panel, press Scan Mode. 3 Press or repeatedly until the destination to which you want to scan appears. 4 Press Start Color or Start Black. 5 If you want to save the scanned image, from the software application, click File Save As.
Scanning to a computer over a network Make sure: • The printer is connected to the network through a print server, and the printer and computer receiving the scan are on. • The printer is configured to scan over a network (Direct IP Printing). 1 Load an original document facedown in the Automatic Document Feeder (ADF). 2 From the control panel, press Scan Mode. 3 Press or repeatedly until the computer to which you want to scan appears. or repeatedly until the scan destination you want appears.
4 Click Scan. 5 Select the Photo or Several Photos option. 6 Click Start. You can edit the scanned image. Creating a PDF from a scanned item 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Productivity Studio icon. 3 From the Welcome Screen, click Convert to PDF. 4 Select Photo, Several Photos, or Document. 5 Click to begin scanning. 6 Click Add Another to scan additional images, or to add an image from the Library.
Setting Options Select area to be scanned Select the area to be scanned by choosing a paper size from the drop-down list. Convert the image to text with OCR Convert an image to text. Always use these settings when scanning Make your selections permanent by selecting the check box. Saving a scanned image on the computer 1 Load an original document facedown in the Automatic Document Feeder (ADF). 2 From the desktop, double-click the Productivity Studio icon. 3 Click Scan.
4 Open the folder where the file is stored. The thumbnail is displayed in the list of files to be sent. 5 Click Open to select a file. 6 From Work with Documents and Photos, select the file that you want to add. 7 Click E-mail to create an e-mail message with your scanned image(s) attached. Adding a new scanned image to an e-mail message 1 From the desktop, double-click the Productivity Studio icon. 2 Place the image facedown in the Automatic Document Feeder (ADF). 3 Click E-mail. 4 Click Start.
Canceling a scan job • To cancel a scan job before your document is pulled down into the Automatic Document Feeder (ADF), press . • If you have loaded a document into the Automatic Document Feeder (ADF) and the printer roller has started pulling it into the printer, but you have not yet initiated your scan job: 1 Pull the control panel up. 2 Gently lift your original document out of the ADF. 3 Push the control panel down until it snaps into place.
Working with photos Retrieving and managing photos Inserting a flash drive 1 Insert the flash drive into the PictBridge port on the front of the printer. Note: An adapter may be necessary if your flash drive does not fit directly into the port. 2 Wait for the computer to recognize that a flash drive is installed. When the flash drive is recognized, the message New photos have been found. What do you want to do? appears. If the printer does not read the flash drive, remove and reinsert it.
Connecting a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. You can connect a PictBridge-enabled digital camera to the printer, and use either the printer or the camera to control printing photos. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera.
The message, PictBridge camera detected. Press display. to change settings. appears on the Warning: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing from a PictBridge-enabled digital camera. A loss of data can occur. Also, do not remove the USB cable or network adapter while actively printing from a PictBridge-enabled digital camera. 2 Press or repeatedly until the menu item you want appears.
Transferring all photos from a CD or flash drive using the computer 1 Insert a CD into the computer, or insert a flash drive into the computer or printer. 2 If you are using: • Windows Vista, an “AutoPlay” screen appears. Click Transfer Photos to your computer. • Windows XP, a “What do you want Windows to do?” screen appears. Click Copy pictures to a folder on my computer using Microsoft Scanner and Camera Wizard. • Windows 2000: a From the desktop, double-click the Productivity Studio icon.
10 If you want to delete your selected photos: a Select Yes. b Click Done. 11 Remove the CD or flash drive to view your transferred photos in the Photo Library. Changing the Productivity Studio temporary files preferences 1 From the desktop, double-click the Productivity Studio icon. 2 From the Tools menu, click Preferences. 3 Click Temporary Files. a Use the slider to set the maximum disk space you want to allocate for temporary files created by the Productivity Studio.
Editing photos Cropping a photo 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click Crop Photo on the Quick Fixes tab. 3 Click and drag with your mouse to select the section of the image that you want to crop. You can adjust the cropped area by using your mouse and dragging the lines to increase or decrease the cropped area. 4 Click Crop Now. 5 The cropped portion of the original image displays in the Preview pane.
Reducing the red-eye effect in a photo 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click the Quick Fixes tab. 3 Click Automatic Red-Eye Reduction to let the software reduce the red-eye effect automatically. If you are not satisfied with the results, continue with the steps below. 4 Click Manual Red-Eye Reduction. 5 Move the cursor across the photo, and place it over an affected eye. 6 Click to reduce the red-eye effect.
Changing the Gamma Value of a photo or image Adjusting the gamma value helps you to control the overall brightness of an image—particularly those intended to be viewed on a computer monitor. When images are not properly gamma-corrected, they will look either too light or too dark. 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click Advanced.
Changing the Exposure setting of a photo Changing the Exposure setting lets you correct lighting irregularities in your photo. 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click Enhancements. 3 Click Exposure. 4 Using the slider, adjust the amount of exposure to correct uneven lighting in your image. You can preview the changes to your image by comparing the Before and After preview panes at the top of the window.
9 From the Paper Size in Printer drop-down list, select the paper size. 10 To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options you want in the table. Use the drop-down list in the last column to view and select other sizes. Note: If you want to edit your photo(s) before printing, click Edit Photo above the Print Preview pane.
5 Click the text area to be able to add text to your photo greeting card. 6 When you have finished editing your text, click OK. 7 If you want to create another photo greeting card using a different style and/or photo, click Add New Card, and repeat step 3 on page 92 through step 6 on page 93. 8 If you want to print your photo greeting card, select Print your Photo Greeting Card from the Share tab. 9 Select the number of copies from the Copies drop-down list.
Notes: • Make sure the PictBridge-enabled digital camera is set to the correct USB mode. For more information, see the documentation that came with your camera. • If the PictBridge connection is successful, the following appears on the computer screen: PictBridge camera detected. Press to change settings. • Values selected within the menu items are the settings used for PictBridge printing if no explicit selection is made from the camera.
Connecting the printer to a network Networking overview A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for communication through cables or through a wireless connection. A network can be either wired, wireless, or designed to have both wired and wireless devices. Devices on a wired network use cables to communicate with each other.
i Make sure the new port is selected on the Ports tab, and then click Apply. The new port is listed with the printer name. j Click OK. Finding a printer/print server located on remote subnets The printer software CD can automatically find the printers that are located on the same network as the computer. If the printer and print server are located on another network (called a subnet), you must manually enter an IP address during printer software installation.
4 Check the Windows IP Configuration screen that appears for the wireless IP address of the computer. Note: Your computer may have an IP address for a wired network, a wireless network, or both. 5 If your computer does not have an IP address, see the documentation that came with your wireless access point (wireless router) to learn how to connect your computer to the wireless network. b The printer may need to be reconfigured for new wireless network settings.
Maintaining the printer Removing a used print cartridge 1 Make sure the printer is on. 2 Pull the control panel up. 3 Raise the cartridge access door. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. 4 Press down on the cartridge carrier latch to raise the cartridge carrier lid. 5 Remove the used print cartridge. Note: If you are removing both cartridges, repeat steps 4 and 5 for the second cartridge.
Installing print cartridges 1 Pull the control panel up. 2 Raise the cartridge access door. 3 Press down on the cartridge carrier levers. 4 Remove the tape from the black print cartridge, and insert the cartridge in the left carrier. Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge.
5 Close the black cartridge lid. 6 Remove the tape from the color print cartridge, and insert the cartridge in the right carrier. 7 Close the color cartridge carrier lid. 8 Close the cartridge access door. 9 Close the control panel until it snaps into place. The control panel display will prompt you to load paper and press to print an alignment page. Note: The control panel must be closed to start a new scan, print, copy, or fax job.
Refilling print cartridges The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the printer. For best results, use Lexmark supplies. Using genuine Lexmark print cartridges Lexmark printers, print cartridges, and photo paper are designed to perform together for superior print quality.
6 Press . 7 Press again to confirm that plain paper is loaded. A page prints, forcing ink through the print cartridge nozzles to clean them. 8 Print the document again to verify that the print quality has improved. 9 If print quality has not improved, try cleaning the nozzles up to two more times. Wiping the print cartridge nozzles and contacts 1 Remove the print cartridges. 2 Dampen a clean, lint-free cloth with water, and place the cloth on a flat surface.
10 Repeat step 9 up to two more times. 11 If print quality is still not satisfactory, replace the print cartridges. Preserving the print cartridges • Keep a new cartridge in its packaging until you are ready to install it. • Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The cartridges do not print correctly if left exposed for an extended period of time. • Keep the photo cartridge in its own storage unit when not in use.
3 Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer. 2 3 1 4 Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens. Note: The scan lens is located under the white roller. 5 Reinstall the dry white roller, push the roller lever gently to the left, and then snap it into place. 2 1 3 4 5 6 Reconnect the power cord and the phone line.
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the paper support and paper exit tray are dry before beginning a new print job.
Paper Paper size Lexmark Premium Photo Paper Lexmark Photo Paper • • • • • Letter • • • • Letter A4 4 x 6 in. 10 x 15 cm L A4 4 x 6 in. 10 x 15 cm Note: Availability may vary by country or region. For information on how to purchase Lexmark PerfectFinish Photo Paper, Lexmark Premium Photo Paper, or Lexmark Photo Paper in your country or region, go to www.lexmark.com.
Troubleshooting Setup Troubleshooting Incorrect language appears on the display These are possible solutions. Try one of the following: Change the language selection during initial setup After you select a language, Language appears again on the display. To change the selection: 1 Press or 2 Press to save. repeatedly until the language you want appears on the display. Select a different language after initial setup 1 From the control panel, press Settings.
3 Plug the cord into an electrical outlet that other electrical devices have been using. 4 If the light is not on, press . Software does not install These are possible solutions. Try one or more of the following: Check your operating system The following operating systems are supported: Windows Vista, Windows XP, Windows 2000, and Mac OS X. Note: Windows 2000 users should use Service Pack 3 or later.
Page does not print These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see “Error messages on the printer display” on page 146. Check power If the light is not on, see “Power button is not lit” on page 107. Reload paper Remove and then load paper. Check ink Check the ink levels, and install new print cartridges if necessary. Check cartridges 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed.
5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. Removing and reinstalling the software Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 110. Cannot print from digital camera using PictBridge These are possible solutions. Try one or more of the following: Enable PictBridge printing from camera Enable PictBridge printing on the camera by selecting the correct USB mode.
4 Follow the instructions on the computer screen to remove the printer software. 5 Restart the computer before reinstalling the printer software. 6 Click Cancel on all New Hardware Found screens. 7 Insert the CD, and then follow the instructions on the computer screen to reinstall the software. Note: If the install screen does not appear automatically after you restart your computer, click Start Run, and then type D:\setup, where D is the letter of your CD-ROM drive.
Check power If the light is not on, see “Power button is not lit” on page 107. Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • • • • Power supply Telephone Handset Answering machine Check the telephone wall jack 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack.
Do you have Voice Mail service? Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls: • See “Setting the distinctive ring” on page 60. Setting selections include single ring, double ring, triple ring, and any ring. • Consider adding a second telephone line for the printer.
Check the Auto Answer button If the Auto Answer light is on: • The printer will answer after the preset number of telephone rings. • If you are using a distinctive ring, see “Setting the distinctive ring” on page 60. Check ink Check the ink levels, and install a new cartridge if necessary. Check whether Fax Forwarding is selected 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until Fax Setup appears. or repeatedly until Ringing and Answering appears.
7 Press or repeatedly until Dial Prefix appears. 8 Press . 9 To change the setting, press or repeatedly until Create appears. 10 Press . 11 Enter the prefix to be dialed before each telephone number. 12 Press . Check Speed Dial number • Check to make sure Speed Dial has been programmed for the number that you want to dial. See “Setting up Speed Dial” on page 61. • As an alternative, dial the telephone number manually.
Check cartridges 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the print cartridges. Received fax has poor print quality These are possible causes and solutions. Try one or more of the following: Review checklist for sender • Check that the quality of the original document is satisfactory. • Resend the fax. There may have been a problem with the quality of the telephone line connection. • Increase the fax scan resolution.
Failed to Connect These are possible causes and solutions. Try one or more of the following: Use phone line checklist • Resend the fax. There may have been a problem with the quality of the telephone line connection. • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, wait until the other device is finished before sending the fax.
5 Press or repeatedly until Dialing and Sending appears. or repeatedly until Auto Fax appears. 6 Press . 7 Press 8 Press . 9 If an asterisk (*) does not appear next to On, press . Remote Fax Error These are possible causes and solutions. Try one or more of the following: Check phone line Resend the fax. There may have been a problem with the quality of the telephone line connection. Lower the transmission speed 1 From the control panel, press Fax Mode. 2 Press .
To change the redial settings: 1 From the control panel, press Fax Mode. 2 Press . 3 Press or repeatedly until Fax Setup appears. or repeatedly until Dialing and Sending appears. 4 Press . 5 Press 6 Press . 7 To change the number of times the printer will redial: a Press or repeatedly until Redial Attempts appears. or repeatedly until the setting you want appears. b Press . c Press d Press . 8 To change the length of time between redials: a Press or repeatedly until Redial Time appears.
Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • • • • Power supply Telephone Handset Answering machine Jams and misfeeds troubleshooting Paper jam in the printer Eject the paper automatically To remove the paper jam, eject the paper: 1 Press and hold . 2 Remove the paper from the paper exit tray. Remove the paper manually 1 Press to turn off the printer. 2 Firmly grasp the paper, and gently pull it out.
4 Reinstall the white roller, push the roller lever gently to the left, and then snap it into place. 5 Close the control panel until it snaps into place. 6 Press . Note: To avoid paper jams, do not force paper into the ADF. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: Check paper condition Use only new, unwrinkled paper.
Check printer default and pause settings 1 In Windows Vista, click Control Panel Printers (under Hardware and Sound). In Windows XP, click Start Settings Printers and Faxes. 2 Double-click the print queue device. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print. Banner paper jams These are possible solutions.
Print troubleshooting Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera Make sure photo size and paper size are set correctly The printer displays the Paper/Photo Size Error when your chosen photo size does not match the paper size that is set. This typically happens when you are trying to print from your PictBridge-enabled digital camera. You may have left the printer control panel Photo Size menu item setting at 8.5 x 11 in. or 5 x 7 in.
Select a higher print quality 1 Depending on your print job, press Copy Mode or Scan Mode. 2 Press Quality. 3 Press or repeatedly until the quality you want appears. 4 Press . Check print cartridges If the document still does not have the print quality you want, follow these steps: 1 Align the print cartridges. For more information, see “Aligning print cartridges” on page 101. If print quality has not improved, continue to the next step. 2 Clean the print cartridge nozzles.
Use a different brand of paper Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other high-quality images, for best results use Lexmark photo papers. Check paper condition Use only new, unwrinkled paper. Removing and reinstalling the software Software may not be installed correctly. Poor quality at the edges of the page These are possible solutions.
Add memory Consider purchasing more RAM. Select a lower print quality 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Quality/Copies. 4 From the Quality/Speed area, select a lower print quality. Remove and reinstall the software It is sometimes helpful to remove the existing printer software and reinstall it. Check paper loading • Load a smaller amount of paper into the printer. You may be using a thicker type of paper.
Are the sticker and tape removed from the cartridges? 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridges. Are the cartridges low on ink? 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 5000 Series. 3 Click Solution Center. 4 If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge.
A blank or incorrect page prints Remove the sticker and tape from the print cartridges Lift the scanner unit, and remove the print cartridges from the print cartridge carrier. Make sure the sticker and tape are removed from the print nozzles located on the bottom of the cartridges. Make sure the cartridges are properly installed With the front of the printer facing you, check for proper print cartridge installation.
3 Click Solution Center. 4 If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge. Glossy photo paper or transparencies stick together Do photos or transparencies dry and stick together on the paper exit tray? Remove the photos or transparencies from the paper exit tray as they exit the printer. Allow them to dry before stacking. It takes longer for the ink to dry on the surface of photo paper or transparencies than it does on most printouts.
Printed characters are improperly formed or are not aligned correctly Have you added spaces at the left margin? If the print is not aligned correctly, make sure you have not added spaces by pressing Enter or the spacebar (hardcoded spaces). Do you need to align the print cartridges? The cartridges may be out of alignment. 1 Do one of the following: • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark 5000 Series.
3 From the Quality/Copies tab, select: • Photo when printing photos • Normal when printing transparencies Check the program settings Use a different fill pattern in the program. For more information, see the program documentation. Perform maintenance on the print catridges You may need to clean the print cartridge nozzles. Vertical straight lines are not smooth Adjust the Quality/Speed settings 1 With a document or photo open, click File Print. 2 Click Properties, Preferences, Options, or Setup.
Checking the printer status Windows Vista users only 1 Click Control Panel Printer. 2 Make sure: • The printer icon does not say Paused. If the printer is paused, right-click the icon, and then click Resume Printing. • The printer icon says Ready. If it says Offline, right-click the icon, and then click Use Printer Online. • The printer icon has a check mark indicating that the printer is set as the default printer. If it is not, right-click the icon, and then click Set as Default.
Remove the sticker and tape from the print cartridges 1 Lift the scanner unit. 2 Remove the print cartridges from the print cartridge carrier. 3 Make sure the sticker and tape are removed from the bottom and back of the cartridges. Do the print cartridges have ink? 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 5000 Series. 3 Click Solution Center.
Was the document formatted or created for the printer? Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that created the document to fix these problems, and then save the changes for the next time you print. Printer is busy printing another job Wait until the printer has finished printing all other print jobs before sending this job to print.
Printing a test page using the control panel 1 Press the Settings button. 2 Press or repeatedly until Maintenance appears. or repeatedly until Print Test Page appears. 3 Press . 4 Press 5 Press . 6 Follow the instructions on the printer display. Test page does not print These are possible solutions. Try one or more of the following: Make sure the printer is receiving power If is not on, the printer may not be receiving power. • Press . • Plug the printer into a different electrical outlet.
4 Click the Maintenance tab. 5 Click Print a test page. External print server is not working If there is an external device connected between the computer and the printer, make sure it supports bidirectional communication. Disconnect the printer from the external device, and connect it directly to the computer. If the printer works, there may be a problem with the print server. See the documentation that shipped with the print server. There may be a problem with the USB cable. Try a different cable.
Cable is not connected, is loose, or is damaged The printer cable must be fully connected and undamaged for proper communication. Make sure the USB cable is connected to the USB port on the back of the computer The USB port on the back of the computer is marked by port. . Plug the long, flat end of the USB cable into this Make sure the other end of the USB cable is connected to the back of the printer Plug the smaller, more square end of the USB cable into the back of the printer.
Printer cannot communicate with computers over peer-to-peer network These are possible solutions. Try one or more of the following: Check the status of the host computer and printer Make sure: • The host computer is on and is directly connected to the printer. • The host computer can print to the printer. • The printer is shown as Shared in the Printers folder (Windows Vista) or Printers and Faxes folder (Windows XP and Windows 2000) on the host computer.
3 Click Properties. 4 Click the Ports tab, and then click the Add Port button. 5 Select Local Port, and then click the New Port button. 6 Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name. The name should be in the form \\server\printer. 7 Click OK. 8 Click Close. 9 Make sure the new port has been selected on the Ports tab, and then click Apply. The new port is listed with the printer name. 10 Click OK.
Updating the printer software The printer software needs to be updated to run properly. 1 Start Windows. 2 When the desktop appears, insert the software CD for Windows. The installation screen appears. 3 Click Install. 4 When the Existing Printer Driver Found dialog box appears, select Update the existing driver software. Bidirectional communication is not established The printer and computer may not be able to exchange data. These are possible solutions.
Ping the access point 1 If you do not already know it, find the IP address of the wireless access point (wireless router). a Do one of the following: • In Windows Vista, click All Programs Accessories Command Prompt. • In Windows XP, click Start Programs or All Programs Accessories Command Prompt. b Type ipconfig. c Press Enter. • The “Default Gateway” entry is typically the wireless access point (wireless router).
Poor copy quality • • • • • • • • • • • Blank pages Checkerboard pattern Distorted graphics or pictures Missing characters Faded print Skewed lines Smudges Streaks Unexpected characters White lines in print Dark print These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see “Error messages on the printer display” on page 146. Check ink Check the ink levels, and install a new print cartridge if necessary.
3 Push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer. 4 Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens. Note: The scan lens is located under the white roller. 5 Reinstall the dry white roller, push the roller lever gently to the left, and then snap it into place. 6 Reconnect the power cord and the phone line. Partial document or photo copies These are possible solutions.
Scan was not successful These are possible solutions. Try one or more of the following: Check USB cable connection 1 Check the USB cable for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. Restart computer Turn off and then restart your computer. Scanning takes too long or freezes the computer These are possible solutions.
Review steps to improve print quality See “Improving print quality” on page 123. Are you scanning from photo or glossy paper, a magazine, or a newspaper? If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy patterns from scanned photos, magazines, or newspapers” on page 91. Check quality of original document If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Error messages on the printer display Alignment Error These are possible solutions. Try one or more of the following: Remove tape from print cartridge 1 Remove the print cartridge. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridge. 4 Press to align the cartridge. For more information, see “Aligning print cartridges” on page 101. Use new paper Load only plain, unmarked paper for aligning the cartridge.
If the error does not reappear, the problem has been corrected. If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to determine which cartridge is not working properly. 1 Remove the print cartridges, and close the cartridge carrier lids. 2 Disconnect the power cord from the electrical outlet. 3 Reconnect the power cord to the electrical outlet. 4 If the button is not lit, press . 5 Reinsert the black (or photo) print cartridge.
6 Close the control panel until it snaps into place. 7 Press . Note: Pressing after clearing the carrier jam of an obstruction will cancel printing and copying jobs but will resume a fax job. Clear Paper Jam In the Automatic Document Feeder (ADF): To clear the paper path: 1 Pull the control panel up. 2 Firmly grasp the paper, and gently pull it out. 3 If necessary, push the roller lever gently to the left, pull it forward, and then lift the white roller out of the printer.
Check computer connection Make sure your computer is connected to the printer and is turned on. Check USB cable 1 Check the USB cable for any obvious damage. 2 Firmly plug the square end of the USB cable into the USB port on the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. USB symbol. The USB port is marked with the Check external print server If you are using an external print server, make sure it is connected.
5 Reinsert the print cartridge. 6 If the error: • Does not reappear, the problem has been corrected. • Reappears, replace the print cartridge with a new one. Left Cartridge Incorrect / Right Cartridge Incorrect 1 Remove the indicated print cartridge. 2 Disconnect the power cord from the electrical outlet. 3 Reconnect the power cord to the electrical outlet. 4 If the button is not lit, press . 5 Reinsert the print cartridge. 6 If the error: • Does not reappear, the problem has been corrected.
2 Adjust the paper guides on the ADF to rest against the edges of the paper. Note: You can load up to 30 sheets of an original document into the ADF. Memory Failure These are possible solutions. Try one or more of the following: Reduce memory use If applicable: • Print pending received faxes. • Send fewer pages. Select the After Dial setting 1 From the desktop, double-click the Productivity Studio icon. 2 From the Welcome Screen, click Fax History and Settings.
Reconnect power supply 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. Reboot computer Turn off and then restart your computer. Error messages on the computer screen Clearing error messages 1 Correct the error condition explained in the error message.
If printing using a USB cable, make sure the cable is securely attached to both the printer and the computer. Before you print, you may need to restart the computer. General Printing Problem You cannot receive a more specific error message because the printer and the computer do not have bidirectional communication. To receive a more specific error message, see “Bidirectional communication is not established” on page 140.
Paper Jam The printer has a paper jam, and you must clear the paper path. Note: To avoid paper jams, do not force paper into the printer. Multiple All-In-Ones found Multiple Lexmark printers, attached either locally or over a network, have been detected on your computer. You can choose which printer you want to use: 1 Select the printer from the list. 2 Click OK.
Notices Product information Product name: Lexmark 5000 Series Machine type: 4432 Model(s): 001 Edition notice May 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Conventions Note: A Note identifies something that could help you. Warning: A Warning identifies something that could damage your product hardware or software. CAUTION: A CAUTION identifies something that could cause you harm. CAUTION: This type of CAUTION indicates that you should not touch the marked area. CAUTION: This type of CAUTION indicates a hot surface. CAUTION: This type of CAUTION indicates a shock hazard. CAUTION: This type of CAUTION indicates a tipping hazard.
European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 89/336/EEC, 2006/95/EC, and 1999/5/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment.
A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See your setup documentation for more information. The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line.
Les compagnies de téléphone constatent que les surtensions électriques, en particulier celles dues à la foudre, entraînent d'importants dégâts sur les terminaux privés connectés à des sources d’alimentation CA. Il s’agit-là d’un problème majeur d’échelle nationale. En conséquence, il vous est recommandé de brancher un parasurtenseur dans la prise de courant à laquelle l’équipement est connecté.
Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 13.9 Copying The product is generating hard-copy output from hard-copy original documents. 13.6 Scanning The product is scanning hard-copy documents. 11.9 Ready The product is waiting for a print job. 7.4 Power Saver The product is in energy-saving mode. n/a High Off The product is plugged into a wall outlet, but the power switch is turned off.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances. Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark).
CARTRIDGE LICENSE AGREEMENT I agree that the patented print cartridge(s) shipped with this printing device are sold subject to the following license/agreement: The patented print cartridge(s) contained inside is/are licensed for a single use only and is/are designed to stop working after delivering a fixed amount of ink. A variable amount of ink will remain in the cartridge when replacement is required.
6 LIMITATION ON REVERSE ENGINEERING. You may not alter, decrypt, reverse engineer, reverse assemble, reverse compile or otherwise translate the Software Program, except as and to the extent expressly permitted to do so by applicable law for the purposes of inter-operability, error correction, and security testing. If you have such statutory rights, you will notify Lexmark in writing of any intended reverse engineering, reverse assembly, or reverse compilation.
Index A adjusting brightness automatically 88, 90 adjusting the hue of a photo 89 adjusting the saturation of a photo 89 Advanced button 33 aligning print cartridges 101 alignment error 146 answering machine receiving a fax using computer 54 receiving a fax using control panel 44 Auto Answer 57 Automatic Document Feeder loading documents 38 paper capacity 38 automatic document feeder clearing a paper jam 120 Automatic Document Feeder (ADF) 14 Automatic Document Feeder (ADF) exit tray 14 Automatic Document F
changing searched folders preferences 87 changing temporary files preferences 87 changing transfer settings 87 characters on printout are missing or unexpected 128 checking external devices 136 checking printer readiness 132 cleaning exterior of the printer 104 scan lens 103 white roller 103 cleaning print cartridge nozzles 101 clear paper jam 148 collating copies 74 color effects applying 90 color ink low 147 colors on paper do not match colors on the screen 128 communication not available error 152 commun
load document 150 memory full 151 out of memory 153 out of paper 153 paper jam 154 phone line busy 118 phone line error 119 photo ink low 147 PictBridge communications error 151 printing failure 153 remote fax error 118 right cartridge error 149 right cartridge incorrect 150 right cartridge missing 150 scan request failed 151 Exposure changing setting 91 EXT port 14 exterior of the printer cleaning 104 external devices checking 136 e-mail attaching a scanned image 81 attaching files 80 E-mail button 31 e-ma
H heavyweight matte paper, loading 35 How To button 33 I image, changing gamma value 90 images e-mailing 81 incorrect language appears on display 107 index cards loading 36 printing 67 information, finding 9 ink levels seem incorrect 127 ink levels seem to go down quickly 127 ink low error 153 inserting flash drives 83 PictBridge-enabled digital camera 93 installing print cartridges 99 printer software 30, 110 iron-on transfers, loading 37 iron-on transfers, printing 69 J jams and misfeeds troubleshooting
cropping 88 enhancing 89 sharpening 89 photo cards, loading 36 Photo Greeting Cards button 31 photo ink low 147 Photo Packages 92 Photo Packages button 31 photo paper, loading 35 Photo resolution/size changing 88 photo scratches 126 photo smudges 126 photo, changing gamma value 90 photos automatic red-eye reduction 88 printing from a Web page 64 printing from CD using the computer 91 printing from flash drive using the computer 91 printing from PictBridge-enabled digital camera 93 red-eye reduction 89 rotat
E-mail 31 Fax 31 Photo Greeting Cards 31 Photo Packages 31 Scan 31 Transfer Photos 31 understanding 31 Productivity Studio, understanding 31 publications, finding 9 Q quality settings, checking 134 Quick Dial using 40 Quick Dial buttons, setting up using the computer 58 using the control panel 47 Quick Fixes tab using One-Click Auto Fix 88 R ready or busy printing is listed as status 134 received fax has poor print quality 116 receiving a fax automatically 42, 53 fax forwarding 55 fax forwarding using the
T telecommunication notices 157, 158, 159 telephone handset 14 test page printing 134, 135 test page does not print 135 Toolbar printing a Web page 63 printing only the photos from a Web page 64 Transfer Photos button 31 transfer settings changing 87 transferring photos from CD using computer 86 from CD using the computer 86 from flash drive using computer 86 from flash drive using the computer 86 transparencies loading 37 printing 70 transparencies or photos contain white lines 130 troubleshooting blank or
partial document or photo scans 145 poor scanned image quality 144 scan was not successful 144 scanner does not respond 143 scanning takes too long or freezes the computer 144 troubleshooting, setup cannot print from digital camera using PictBridge 110 incorrect language appears on display 107 page does not print 109 power button is not lit 107 software does not install 108 troubleshooting, wireless ping printer (Windows) 96 ping wireless access point (Windows) 141 white roller, cleaning 103 wireless netwo
