X5400 Series User's Guide 2007 www.lexmark.
Contents Introduction......................................................................................13 Finding information about the printer........................................................................................................................13 Operating system notice...................................................................................................................................................16 Safety information..................................................
Checking the port setting.................................................................................................................................................48 Configure network printers.............................................................................................................................................49 Connect to network printer.............................................................................................................................................
Changing printer settings................................................................................................................................................65 Saving and deleting print settings ........................................................................................................................................... 65 Resetting printer software to factory default settings ......................................................................................................
Copying...............................................................................................87 Making a copy.......................................................................................................................................................................87 Copying photos....................................................................................................................................................................87 Copying a photo using the computer.........
Sending a broadcast fax at a scheduled time.....................................................................................................................105 Receiving a fax...................................................................................................................................................................105 Receiving a fax manually.............................................................................................................................................
Ordering paper and other supplies........................................................................................................................................126 Troubleshooting.............................................................................128 Setup Troubleshooting...................................................................................................................................................128 Incorrect language appears on the display.............................
Removing an external print server .........................................................................................................................................148 Cable is not connected, is loose, or is damaged................................................................................................................148 Printer is plugged in but does not print ...............................................................................................................................
Fax Error ...........................................................................................................................................................................................169 Fax Mode Unsupported..............................................................................................................................................................169 Remote Fax Error.................................................................................................................
Notices..............................................................................................181 Product information.........................................................................................................................................................181 Edition notice.....................................................................................................................................................................181 Power consumption...............................
Introduction Finding information about the printer Quick Setup sheet Description Where to find The Quick Setup sheet gives you instructions for setting up hardware and software. You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com. User's Guide Description Where to find The User's Guide gives you instructions for setting up hardware and software (on Windows operating systems) and some basic instructions for using the printer.
User's Guide: Comprehensive Version Description Where to find The User's Guide: Comprehensive Version gives you instructions for using the printer and other information such as: When you install the printer software, the User's Guide: Comprehensive Version will be installed. • • • • • • • • • 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start.
Customer support Description Where to find (North America) Where to find (rest of world) Telephone support Call us at • US: 1-800-332-4120 Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET) • Canada: 1-800-539-6275 Telephone numbers and support hours vary by country or region. Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.
Limited Warranty Description Where to find (US) Where to find (rest of world) Limited Warranty Information Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase. To view the limitations and conditions of this limited warranty, see the Statement of Limited Warranty included with this printer, or set forth at www.lexmark.com.
Safety information Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord. Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress.
Setting up the printer Your printer may not support: • Memory Cards • PictBridge-enabled digital camera • Photo Card mode Checking the box contents 1 2 3 4 1 2 3 7 5 6 Name Description 1 Black print cartridge Cartridges to be installed into the printer 2 Color print cartridge Note: Cartridge combinations vary depending on the product purchased. 3 Telephone cord Use for faxing. For more information about connecting this cord, see “Choosing a fax connection” on page 30.
Setting up the printer for standalone use 1 Unpack the printer. 1 2 3 Notes: • Place the printer near the computer during setup. If you're setting up on a wireless network, you may move the printer after setup is complete. • You may need to purchase a USB cable separately. • The printer may ship with two CDs. 2 Remove all tape and packing material from all areas of the printer. 3 Raise the paper support.
4 Insert the back end of the Automatic Document Feeder exit tray. 5 Snap in the front end of the Automatic Document Feeder exit tray. 6 Raise the control panel. 7 If needed, install the correct control panel for your language.
8 Extend the paper exit tray. 9 Extend the paper guides. 10 Load paper. 1 2 11 Connect the power cord.
12 Make sure that the power is on. 13 If prompted, set the language. a Using the control panel of the printer, press or repeatedly until the language that you want appears on or repeatedly until the country or region that you want the display. b Press to save. 14 If prompted, set the country or region. a Using the control panel of the printer, press appears on the display. b Press to save.
15 Open the printer. 16 Press down on the levers. 17 Remove the tape from the black cartridge, and then insert the cartridge in the left carrier.
19 Remove the tape from the color cartridge, and then insert the cartridge in the right carrier. 20 Close the color cartridge carrier lid. 21 Close the printer. 22 Press . An alignment page prints.
23 Discard or recycle the alignment page. Notes: • The alignment page may differ from the one shown. • Streaks on the alignment page are normal, and do not indicate a problem. Understanding the parts of the printer 9 7 6 12 8 11 10 5 4 3 2 1 Use the To 1 PictBridge port Connect a PictBridge-enabled digital camera or a flash drive to the printer. 2 Memory card slots Insert a memory card. 3 Control panel Operate the printer. For more information, see “Using the control panel” on page 37.
Use the To 10 Automatic Document Feeder (ADF) paper stop 11 Scanner glass Copy, scan, fax, or remove an item. 12 Top cover Access the scanner glass. • Stop paper as it exits the ADF. • Support A4- and legal-size paper as it exits. 1 2 3 4 5 6 Use the To 1 Scanner unit Access the print cartridges. 2 Print cartridge carrier Install, replace, or remove a print cartridge. 3 USB port Connect the printer to a computer using a USB cable.
Getting the printer ready to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the equipment: 1 Remove the plug from the EXT port on the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the adapter, as shown, will not function properly. 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
To connect an answering machine or other telecommunications equipment to the printer: 1 Remove the plug from the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by the adapter, as shown, will not function properly. 2 Connect your telecommunications equipment directly to the EXT port on the back of the printer.
There is a plug installed in the EXT port of the printer. This plug is necessary for the proper functioning of the printer. Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (such as telephones or answering machines) may not work. Choosing a fax connection You can connect the printer with equipment such as a telephone, an answering machine, or a computer modem. If problems occur, see “Setup Troubleshooting” on page 128.
Equipment • • • • The printer A telephone Benefits See this section Send faxes using the computer or the printer. “Connecting to a computer with a modem” on page 34 A computer modem Three telephone cords Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region.
4 Connect a second telephone cord from the telephone to the answering machine. 5 Connect a third telephone cord from the answering machine to the EXT port of the printer. Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer. 1 Make sure you have a telephone cord and a telephone wall jack. 2 Connect one end of the telephone cord into the LINE port of the printer.
Connecting directly to a telephone wall jack in Germany Connect the printer directly to a telephone wall jack to send and receive faxes without using a computer. 1 Make sure you have a telephone cord (provided with the product) and a telephone wall jack. 2 Connect one end of the telephone cord into the LINE port of the printer. 3 Connect the other end of the telephone cord into the N slot of an active telephone wall jack.
5 If you would like to use the same line for recording messages on your answering machine, connect a second telephone line (not provided) between the answering machine and the other N slot of the telephone wall jack. Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software application. Note: Setup steps may vary depending on your country or region.
3 Remove the protective plug from the EXT port of the printer. 4 Connect a second telephone cord from the computer modem to the EXT port of the printer. Connecting to a telephone Connect a telephone to the printer to use the fax line as a normal telephone line. Then set up the printer wherever your telephone is located to make copies or to send and receive faxes without using a computer. Note: Setup steps may vary depending on your country or region.
3 Remove the protective plug from the EXT port of the printer. 4 Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer. Setting up to fax while behind a PBX If the printer is being used in a business or office, it may be connected to a Private Branch Exchange (PBX) telephone system. Ordinarily, when dialing a fax number, the printer waits to recognize the dial tone and then dials the fax number.
Using a digital phone service The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that will support analog use.
4 Press To Fax Mode Access the fax default screen and send faxes. Note: The mode is selected when the button light is on. 5 Photo Card Access the photo default screen and print photos. Note: The mode is selected when the button light is on. 6 Resize 7 Lighter / Darker Adjust the brightness of a copy, fax, or photo. • In Copy mode: Change the size of a copy. • In Photo Card mode: Change the size of a photo. Display the Copy, Scan, Fax, or Photo Card menu, depending on which mode is selected.
Press 1 To A keypad number or symbol In Copy mode or Photo Card mode: Enter the number of copies or prints you want to make. In Fax mode: • • • • 2 Auto Answer Enter fax numbers. Navigate an automated answering system. Select letters when creating a Speed Dial list. Type numbers to enter or edit the date and time shown on the display. Set the printer to answer all incoming calls when the button light is on.
Saving settings In a setting menu, an * appears next to the default setting. To change the setting: 1 Press or repeatedly until the setting you want appears. 2 Press : • To save most settings. An * appears next to the saved setting. • To select a temporary setting. An * appears next to the selected setting. Note: The printer reverts to the default setting of a temporary setting after two minutes of inactivity or if the printer is turned off.
g Press h Press . i Press . or repeatedly until Never appears. 3 To change one or more temporary settings into new default settings: a Press . b Press or repeatedly until Tools appears. c Press d Press . e Press f Press . g Press h Press . i Press . or repeatedly until Defaults appears. or repeatedly until Set Defaults appears. or repeatedly until Use Current appears.
Installing the printer software Using the installation software CD (Windows users only) Using the CD that came with the printer: 1 Start Windows. 2 When the desktop appears, insert the software CD. The software installation screen appears. 3 Click Install. Using the installation software CD (Macintosh users only) 1 Close all open software applications. 2 Insert the software CD. 3 From the Finder desktop, double-click the printer CD icon that automatically appears. 4 Double-click the Install icon.
3 Double-click the CD or DVD drive icon, and then double-click Drivers. 4 Double-click xps, and then double-click the setupxps file. XPS driver files are copied to your computer, and any required Microsoft XPS files are launched. Follow the instructions on the screen to finish installing the patch. To install the XPS driver: 1 Click Control Panel. 2 Under Hardware and Sound, click Printer, and then click Add a Printer. 3 From the Add Printer dialog, click Add a local printer.
Click To Details Copy • Copy a photo or document. • Reprint or enlarge your photo. Fax Send a photo or document as a fax. E-mail Send a document or photo as an attachment to an e-mail message. Transfer Photos Download photos from a memory card, flash drive, CD, or digital camera to the Library. Photo Greeting Cards Make quality greeting cards from your photos. Photo Packages Print multiple photos in various sizes. Poster Print your photos as a multiple-page poster.
Click To Fax History and Settings Set printer fax settings for: • • • • Dialing and Sending Ringing and Answering Fax Printing/Reports Speed Dial and Group Dial numbers The Solution Center is a complete guide to such printing features as printing photographs, troubleshooting printing problems, and installing and maintaining supplies. To open the Solution Center, use one of the following methods.
From here You can: Maintenance • Install a new print cartridge. Note: Wait until scanning is complete before installing a new print cartridge. • • • • • • Order new print cartridges. Print a test page. Clean print cartridges to fix horizontal streaks. Align print cartridges to fix blurry edges. View ink levels. Troubleshoot other ink problems. Turning printing voice notification on or off The printer has a voice notification feature that tells you when printing starts and when it is completed.
General networking Finding your MAC address You may need the media access control (MAC) address of the print server to complete network printer configuration. The MAC address is a series of letters and numbers listed on the bottom of the external print server. Assigning an IP address An IP address is assigned during printer software installation, but only for Direct IP printing.
Sharing a printer in a Windows environment 1 Prepare the computers to share the printer. a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and Print Sharing. See the Windows documentation for detailed instructions. b Install the printer software on all computers that will print to the printer. 2 Identify the printer. On the computer that is attached to the printer: a b c d e Click Start Settings Printers or Printers and Faxes.
Windows XP or 2000 users only 1 Click Start Settings Printers or Printers and Faxes. 2 Right-click the Lexmark X5400 Series icon. 3 From the sidebar menu, select Properties. 4 Click the Ports tab. 5 Make sure: • The port is set to a USB port. • File is not set as the port. Configure network printers Configure To configure a network printer, select a printer from the list in the window. Click Configure to assign the printer an Internet Protocol (IP) address.
Loading paper and original documents Loading paper 1 Make sure: • You use paper designed for inkjet printers. • If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. • You do not force paper into the printer.
Loading envelopes You can load up to 10 envelopes at a time. Warning—Potential Damage: Do not use envelopes that have metal clasps, string ties, or metal folding bars. 1 Load envelopes in the center of the paper support with the stamp location in the upper left corner. 2 Make sure: • The print side of the envelopes faces you. • The envelopes are designed for use with inkjet printers. • The paper guides rest against the edges of the envelopes.
Loading greeting cards, index cards, photo cards, and postcards You can load up to 25 greeting cards, index cards, photo cards, or postcards at a time. 1 Load cards with the print side facing you. 2 Make sure: • The cards are loaded in the center of the paper support. • The paper guides rest against the edges of the cards. 1 2 Note: Photo cards require more drying time. Remove each photo card as it exits, and allow it to dry to avoid ink smudging.
Loading custom-size paper You can load up to 100 sheets of custom-size paper at a time. 1 Load paper with the print side facing you. 2 Make sure: • The paper size fits within these dimensions: Width: – 76.0–216.0 mm – 3.0–8.5 inches Length: – 127.0–432.0 mm – 5.0–17.0 inches • The stack height does not exceed 10 mm. • The paper is loaded in the center of the paper support. • The paper guides rest against the edges of the paper. Loading banner paper You can load up to 20 sheets of banner paper at a time.
Notes: • Use only new, unwrinkled paper that is not curled. • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the Automatic Document Feeder (ADF). Place these items on the scanner glass. 1 If you are using A4- or letter-size paper, pull up the Automatic Document Feeder (ADF) paper stop. 2 Adjust the paper guide on the Automatic Document Feeder (ADF) tray to the width of the original document. 3 Fan the original document.
Automatic Document Feeder (ADF) paper capacity Load up to Make sure 15 sheets of: • You adjust the paper guide on the Automatic Document Feeder (ADF) tray to the width of the original document. • Letter-size paper • A4 paper • Legal-size paper • The original document is loaded facedown, top edge first, until you hear a beep. 15 sheets of: • • • • • • You adjust the paper guide on the Automatic Document Feeder (ADF) tray to the width of the original document.
3 Place the original document or item facedown on the scanner glass in the upper left corner. 4 Close the top cover to avoid dark edges on the scanned image.
Printing Printing basic documents Printing a document 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 Adjust the settings. 5 Click OK. 6 Click OK or Print. Printing a Web page You can use the Toolbar to create a printer-friendly version of any Web page. 1 Load paper. 2 Open a Web page using Microsoft Internet Explorer 5.5 or later. 3 If you want to check or change your print settings: a From the toolbar area, click Lexmark Page Setup.
Printing photos or images from a Web page 1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) 2 Open a Web page with Microsoft Internet Explorer 5.5 or later. On the Toolbar, the number of photos valid for printing appears next to Photos. 3 If no number appears next to Photos: a From the Lexmark logo drop-down menu, select Options.
Printing on both sides of the paper When you select Two-sided printing, the printer prints the odd-numbered pages of the document on the front sides of the paper. Reload the document to print the even-numbered pages on the back sides of the paper. 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the “I Want To” menu, click Print on both sides of the paper. 4 Make sure Two-Sided is selected. 5 Choose a binding edge (Side Flip or Top Flip).
Printing the last page first (reverse page order) 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Quality/Copies tab, select Print Last Page First. 4 Click OK. 5 Click OK or Print. Printing multiple pages on one sheet (N-Up) 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Print Layout tab, select N-up. 4 Select the number of pages to print on each page.
Printing specialty documents Choosing compatible specialty paper types • Heavyweight matte paper—A photo paper with a matte finish used for printing high-quality graphics. • Lexmark PerfectFinishTM Photo paper—A high-quality photo paper specifically designed for Lexmark inkjet printers, but compatible with all inkjet printers. It is used specifically for printing professional quality photos with a glossy finish.
7 From the Paper Size list, select a card size. 8 Click OK. 9 Click OK or Print. Notes: • To avoid paper jams, do not force the cards into the printer. • To prevent smudging, remove each card as it exits, and let it dry before stacking. Printing a document as a poster 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click the Print Layout tab. 4 From the Layout list, select Poster. 5 Select the poster size you want to print.
10 If you want to rotate the poster so that it fits better on the printed pages, click Rotate 90 degrees. 11 Click Print Now in the bottom right corner of the screen. Printing a booklet 1 Before you change any Print Properties settings, you must select the correct paper size from the program. You can print booklets using these paper sizes: • Letter • A4 2 Load the paper. 3 With a document open, click File Print. 4 Click Properties, Preferences, Options, or Setup.
Printing on custom-size paper 1 Load up to 100 sheets of custom-size paper. 2 With a document open, click File Print. 3 From the Quality/Copies tab, select a Quality/Speed setting. 4 Click the Paper Setup tab. 5 From the Paper Size section, select Paper and then select Custom Size. 6 Select the measurement units to use. 7 Use the sliders, or type the size of the paper loaded into the printer. 8 Click OK to close any printer software dialogs that are open. 9 Print the document.
5 From the Paper Setup tab, select Landscape orientation. 6 Click OK. 7 Click OK or Print. Changing printer settings Saving and deleting print settings 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click the Quality/Copies tab. 4 Make necessary adjustments to any of the settings in the Quality/Speed, Paper Type, and Multiple Copies sections. 5 From the Save Settings drop-down menu, select Save your current settings.
Resetting the printer to factory default settings You can reset your printer to the original settings without using the printer menus. Note: Resetting to factory default settings will delete all printer settings you selected, including Speed Dial and Group Dial numbers. If you want to print out those numbers before you reset the printer, see “Using the Phone Book” on page 108. 1 Press , , and Start Color at the same time.
Working with photos Your printer may not support: • Memory Cards • PictBridge-enabled digital camera • Photo Card mode Retrieving and managing photos Inserting a memory card 1 Insert a memory card. • Insert the card with the brand name label facing up. • If there is an arrow on the card, make sure it points toward the printer. • If needed, make sure you connect the memory card to the adapter that came with it before inserting it into the slot.
2 Wait for the light located to the right of the slots on the printer to come on. The light blinks to indicate the memory card is being read or is transmitting data. Warning—Potential Damage: Do not touch cables, any network adapter, the memory card, or the printer in the area shown while actively printing, reading, or writing from the memory card. A loss of data can occur. Also, do not remove the memory card while actively printing, reading, or writing from it.
3 When reading of images is complete, the number of photos found appears on the display. Note: The printer recognizes one active media device at a time. If you insert more than one media device, a message appears on the display prompting you to designate the device you want the printer to recognize. Understanding the Photo Card menu 1 If necessary, press Photo Card, or insert a memory card or a flash drive into the printer.
Menu item Action Photo Effects1 Apply red-eye reduction, color effects, or automatic image enhancement to your photos. Paper Size1, 2 Specify the size of the paper loaded. Photo Size1, 2 Specify the size photo you want. Layout1 Center one photo on a page, or specify the number of photos to print on a page. Quality1 Adjust the quality of printed photos. Paper Type1, 2 Specify the type of paper loaded. Tools • Maintenance – View ink levels. – Clean cartridges. – Align cartridges.
Understanding the PictBridge menu The PictBridge default settings menu lets you select printer settings if you do not specify those settings from your digital camera. For more information on making camera selections, see the documentation that came with your camera. 1 Connect a PictBridge-enabled digital camera to the printer. a Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the digital camera.
Menu Item Action Quality1 Adjust the quality of printed photos. Paper Type1, 2 Specify the type of paper loaded. Note: The printer is equipped with an automatic paper type sensing device. The Paper Type Sensor automatically detects the type of paper that has been loaded into the printer and adjusts the settings for you. 1 Setting will return to factory default setting when the PictBridge-enabled digital camera is removed. 2 Setting must be saved individually.
Transferring selected photos or documents from a CD or removable storage device using the computer 1 Insert a CD or flash drive into the computer or a removable storage device (such as a memory card or digital camera) into the printer. The Lexmark Productivity Studio software launches automatically on your computer. 2 If you are using Windows Vista or Windows XP, a “What do you want Windows to do?” screen appears. Click Transfer Photos to your computer using the Lexmark Productivity Studio.
8 Press Start Color or Start Black. Notes: • If there is not enough memory on the flash drive, a prompt appears on the display. • Do not remove the flash drive until a message appears on the display indicating that copying is complete. Warning—Potential Damage: Do not touch cables, any network adapter, the memory card or flash drive, or the printer in the area shown while actively printing, reading, or writing from a memory card or flash drive. A loss of data can occur.
Changing the Productivity Studio library preferences 1 From the desktop, double-click the Productivity Studio icon. 2 From the Tools menu, click Preferences. 3 Click Library. From here, you can choose how you want to sort photos. You can also set the minimum file size for the photo to appear in the library. 4 Click OK. Changing the Productivity Studio transfer settings 1 From the desktop, double-click the Productivity Studio icon. 2 From the Tools menu, click Preferences. 3 Click Transfer Settings.
Changing the Resolution / Size of a photo Resolution refers to dpi (dots per inch). 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click Advanced. 3 Click Image Resolution / Size. 4 Select Photo Size to select from a list of defined photo sizes, or click Custom Size to enter a different photo size. Note: If you selected Photo Size, you can click Rotate to rotate your photo 90 degrees clockwise.
4 Use the slider to blur or sharpen the image. You can preview the changes to the image by comparing the Before and After preview panes at the top of the window. 5 Click OK to accept your changes, or click Cancel to reject them. Enhancing a photo The Enhance feature lets you make subtle adjustments to the brightness, contrast, and sharpness of an image. 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click the Enhancements tab.
Despeckling a photo Despeckling lets you remove specks that appear in your photo. 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click Enhancements. 3 Click Despeckle. 4 Using the slider, adjust the Despeckle setting. You can preview the changes to your image by comparing the Before and After preview panes at the top of the window. 5 Click OK. The thumbnail is updated.
Removing wavy patterns from scanned photos, magazines, or newspapers Descreening helps to remove wavy (moire) patterns from images scanned from magazines or newspapers. 1 Make sure the printer is connected to a computer, and both the printer and the computer are on. 2 Load an original document facedown on the scanner glass. 3 From the desktop, double-click the Productivity Studio icon. 4 Click Scan. 5 Select the Photo or Several Photos option. 6 Click Start. 7 Click the Advanced tab.
8 From the Paper Size in Printer drop-down list, select the paper size. 9 To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options you want in the table. Use the drop-down list in the last column to view and select other sizes. Note: If you want to edit your photo(s) before printing, click Edit Photo above the Print Preview pane.
4 From the Photo tab, select and drag a photo into the preview pane on the right side of the screen. 5 Click the text area to be able to add text to your photo greeting card. 6 When you have finished editing your text, click OK. 7 If you want to create another photo greeting card using a different style and/or photo, click Add New Card, and repeat step 3 on page 80 through step 6 on page 81. 8 If you want to print your photo greeting card, select Print your Photo Greeting Card from the Share tab.
5 Press 6 Press or repeatedly until Print Proof Sheet appears. or to specify which category of photos you want to print. . 7 Press You can print a proof sheet: • For all photos on the memory card • For the 20 most recent photos, if there are 20 or more photos on the card • By date, if the photos on the card were taken on more than one date 8 Press . 9 Press again. One or more proof sheets print.
7 Use the keypad to enter the number of the photo you want to print. Use the proof sheet to identify the number of a photo. Note: If you want to erase or change the number of the photo you entered, press not press after entering the number of the photo. 8 Press . This will work if you did to select a photo. 9 If you want to select additional photos, use the keypad to enter the number of the photo you want to print, and then press . 10 Press Start Color or Start Black.
Notes: • Make sure the PictBridge-enabled digital camera is set to the correct USB mode. For more information, see the camera documentation. • The printer recognizes one active media device at a time. If you insert more than one media device, a message appears on the display prompting you to designate the device you want the printer to recognize.
Printing photos by date range 1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) 2 Insert a memory card or flash drive that contains the images you want to print. 3 Press 4 Press repeatedly until Print Photos appears. or repeatedly until Date Range appears. . 5 Press 6 Press or . Dates are displayed by month and year starting with the most recent month.
4 Click the Slideshow Settings tab to adjust the amount of time between each photo in the slideshow. You can also modify the setting that lets the slideshow replay automatically (loop). 5 Click the Share tab to save or print your slideshow. 6 Click View Show in the lower-right corner of the window to start the slideshow. Note: You can exit the slideshow any time by moving your cursor to the bottom center of the screen and clicking Exit Slideshow.
Copying ADF Scanner glass Use the ADF for multiple-page A4, letter or legal size documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making a copy 1 Load paper. 2 Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
8 Press . 9 Press 10 Press 15 Press or repeatedly until the size you want appears. or repeatedly until Original Size appears. or repeatedly until the size you want appears. . 13 Press 14 Press repeatedly until Paper Size appears. . 11 Press 12 Press or . 16 Press Start Color or Start Black. Copying a photo using the computer 1 Place the photo facedown on the scanner glass. 2 From the desktop, double-click the Productivity Studio icon.
Adjusting copy quality Quality specifies the resolution used for the copy job. Resolution involves a dots-per-inch (dpi) count; the higher the dpi count, the higher the resolution and copy quality. 1 Load paper. 2 Load an original document facedown on the scanner glass. 3 If necessary, press Copy Mode. 4 Press . 5 Press 6 Press repeatedly until Quality appears. or repeatedly until the quality you want appears. . 7 Press 8 Press or . 9 Press Start Color or Start Black.
4 Press . 5 Press 6 Press or repeatedly until Collate appears. or repeatedly until the number of copies you want to print appears. . 7 Press 8 Press Start Color or Start Black. Note: If you are using the scanner glass, a message appears prompting you for additional pages. Repeating an image on one page You can print the same image multiple times on one sheet of paper. This option is helpful in creating labels, decals, flyers, and handouts. 1 Load paper.
Notes: • If you select Custom Resize, press and hold or until the size you want appears and press . • If you select Borderless, the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size you have selected. For best results with this resize setting, use photo paper and set the paper type selection to Automatic or Photo. 8 Press Start Color or Start Black.
3 From the Quality drop-down list, select a copy quality. 4 From the Paper Size in Printer drop-down list, select the paper size. 5 Select the print size by clicking the appropriate thumbnail in the Print Size area of the screen, or use the drop-down list. 6 When you have finished making changes to the copy settings, click Copy Now from the right pane of the screen. The photo will be copied.
Scanning ADF Scanner glass Use the ADF for multiple-page A4, letter, or legal size documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: If you want to customize scan settings, see “Understanding the Scan menu” on page 97. Scanning a document 1 Make sure the printer is connected to a computer, and both the printer and the computer are on.
2 From the desktop, double-click the Productivity Studio icon. 3 Click Scan. 4 Select the Document option. 5 Click Start. The scanned document is loaded into your default word processing application. You can edit your scanned document. Scanning text for editing Use the Optical Character Recognition (OCR) software feature to turn scanned images into text you can edit with a word-processing application. 1 Make sure: • The printer is connected to a computer, and both the printer and the computer are on.
5 Select the Photo or Several Photos option. 6 Click Start. You can edit the scanned image. Scanning a photo to the Library 1 Load a photo facedown on the scanner glass. 2 From the desktop, double-click the Productivity Studio icon. 3 Click View / Print Library. 4 From the Library Add tab, click Add New Scan. 5 Select the Photo option. 6 Click Start. The photo is placed in the current folder of the Library.
3 From the Welcome Screen, click Convert to PDF. 4 Select Photo, Several Photos, or Document. 5 Click Start to begin scanning. 6 Click Add Another to scan additional images, or to add an image from the Library. 7 To add or scan another image, do one of the following: • Select Add New Scan and repeat step 3 to scan another image or • Select Add Photo from Photo Library to add a previously scanned image. Select or deselect images by clicking on them in the preview pane.
Destination To cancel MS Word • From the control panel, press . • From the desktop, when a screen appears, click Cancel Scan. Notepad • From the control panel, press . • From the desktop, when a screen appears, click Cancel Scan. PaintShop Pro • From the control panel, press . • From the desktop, when a screen appears, click Cancel Scan. WordPad • From the control panel, press . • From the desktop, when a screen appears, click Cancel Scan.
5 Press or repeatedly until the menu item you want appears, and then press 6 Press or repeatedly until the submenu item or the setting you want appears, and then press Note: Pressing . selects a setting. An * appears next to the selected setting. 7 To go into additional submenus and settings, repeat pressing setting you want appears, and then press 8 If needed, press . or repeatedly until the submenu item or the . repeatedly to return to the previous menus and make other setting selections.
Saving a scanned image on the computer 1 Load an original document facedown on the scanner glass. 2 Close the top cover. 3 From the desktop, double-click the Productivity Studio icon. 4 Click Scan. 5 Select the Photo, Several Photos, or Document option. 6 Click Start. 7 From the Save or Edit screen menu bar, click Save. 8 To save to another folder, click Browse, and select a folder. Click OK. 9 To rename the file, enter the name in the File Name area.
• Click Select area to be scanned to select the value from the drop-down list. • Click Convert images to text with OCR to convert images to text. 4 Click OK. Adding a file to an e-mail message 1 From the desktop, double-click the Productivity Studio icon. 2 Under Document Management, click Work with Documents and Photos. 3 Click Add, and select Add File On My Computer. 4 Open the folder where the file is stored. The thumbnail is displayed in the list of files to be sent. 5 Click Open to select a file.
2 From the desktop, double-click the Productivity Studio icon. 3 Click E-mail. 4 Select the Photo, Several Photos, or Document option. 5 Click Start. 6 If you are scanning a photo, select the Photo Size from the Send Quality and Speed area. 7 Click Create E-mail to have your images attached to an e-mail message. Changing the Productivity Studio e-mail screen preferences 1 From the desktop, double-click the Productivity Studio icon. 2 From the Tools menu, click Preferences. 3 Click E-mail Screen.
Faxing ADF Scanner glass Use the ADF for: • Multiple-page A4 or letter-size documents. • Legal-size documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: If you want to customize fax settings: • Using the control panel, see “Understanding the Fax menu” on page 112. • Using the computer, see “Customizing settings using the Fax Setup Utility” on page 109.
Sending a fax Entering a fax number 1 From the control panel, press Fax Mode. 2 Enter a fax number using: The text box Enter a fax number using the keypad. Notes: • You can include a calling card number as part of the fax number. • Enter a maximum of 64 digits in a fax number. • Press Pause / Redial to insert a three-second pause in a number you are entering to wait for an outside line or get through an automated answering system. Speed Dial or Group Dial a Press Phone Book.
7 Enter the cover page information, and then click Next. 8 If there are any additional documents that you want to send with your fax, add these now, and then click Next. 9 To send your fax: • Immediately—Select the Send now option. • At a scheduled time: a Select the Delay sending until option. b Set a time and date. 10 If you want a paper copy of your fax, select Print a copy of your fax. 11 Click Send. Sending a fax using the control panel 1 Make sure the printer is on.
Sending a broadcast fax at a scheduled time You can send a fax to a combination of up to 30 people or groups at a time you choose. 1 Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 From the control panel, press Fax Mode. 3 Press . 4 Press 5 Press repeatedly until Delay Fax appears.
Setting a fax manual answer code 1 From the desktop, double-click the Productivity Studio icon. 2 From the Settings area in the left pane of the Welcome screen, click Setup and manage faxes. 3 From the “I Want To” menu, click Adjust speed dial list and other fax settings. 4 Click the Ringing and Answering tab. 5 From the “Answering on your phone line type” area, enter the code you want to use. Note: The code can include up to seven numbers, commas, periods, and/or these symbols: * # + - ( ).
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern to display Caller ID information. 1 From the desktop, double-click the Productivity Studio icon. 2 From the Settings area of the Welcome Screen, click Fax History and Settings. 3 From the “I Want To” menu, click Adjust speed dial list and other fax settings.
Forwarding faxes Use the fax-forwarding feature if you are going to be away but still want to receive your faxes. There are three fax-forwarding settings: • Off—(Default). • Forward—The printer sends the fax to the designated fax number. • Print & forward—The printer prints the fax and then sends it to the designated fax number. To set up fax forwarding: 1 From the desktop, double-click the Productivity Studio icon.
Use this To View View Phone Book entries. Add Create a new Speed Dial or Group Dial entry. Remove Delete a Speed Dial or Group Dial entry. Modify Edit a Speed Dial or Group Dial entry. Print Print all Speed Dial and Group Dial entries in the Phone Book. Note: For instructions on how to add Speed Dial or Group Dial entries to the Phone Book using the computer, see “Setting up Speed Dial” on page 118. Using the computer Phone Book Address books from your operating system appear as Phone Books.
The following screen appears.
4 Click each tab, and change the settings as needed. Tab Dialing and Sending Options • • • • Select the telephone line format you want to use. Enter a dialing prefix. Select a dialing volume. Enter your name and fax number. Notes: – You can include a calling card number as part of the fax number. – Enter a maximum of 64 digits in a fax number. • Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try.
Understanding the Fax menu To access and navigate the Fax menu: 1 From the control panel, press Fax Mode. The fax default screen appears. 2 If you do not want to change a setting, enter the fax number and press Start Color or Start Black. 3 If you want to change a setting, press . 4 Press 5 Press repeatedly until the menu item you want appears. or repeatedly until the submenu item you want or the setting you want appears. . 6 Press 7 Press or . Note: Pressing selects a setting.
Use this To Tools • Maintenance – View ink levels. – Clean cartridges. – Align cartridges. – Print a test page. • Device Setup—Customize printer setup settings. • Defaults—Customize printer settings. * Temporary setting. For information on saving temporary and other settings, see “Saving settings” on page 40. Setting Auto Answer to on 1 From the desktop, double-click the Productivity Studio icon. 2 From the Welcome Screen, click Fax History and Settings.
12 Press . 13 Enter your fax number using the keypad. Note: You can enter a maximum of 64 numbers. 14 Press to save the setting. 15 Press twice. 16 Press or repeatedly until Tools appears. or repeatedly until Device Setup appears. or repeatedly until Date/Time appears. 17 Press . 18 Press 19 Press . 20 Press 21 Press . 22 Enter the date using the keypad. 23 Press . 24 Enter the time using the keypad. 25 Press .
d Press e Press f Press . g h i j k l . Press or repeatedly until Device Setup appears. or repeatedly until Date/Time appears. Enter the date using the keypad. Press . Enter the time using the keypad. Press . If the hour you entered is 12 or less, press m Press or repeatedly until AM, PM, or 24hr appears. to save the setting. Blocking junk faxes 1 From the desktop, double-click the Productivity Studio icon. 2 From the left pane of the Welcome screen, click Fax.
6 Press 7 Press or until Block appears. . Using the Fax Solutions Software Use this software to adjust how faxes are sent and received. When you save the settings, they apply to every fax you send or receive. You can also use this software to create and edit the Speed Dial list. 1 Open the program through one of these methods: Method 1 Method 2 a Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start.
4 If needed, click the toolbar items to: Click To Fax Tools • • • • • Send a fax. • • • • • Access and use the Phonebook. Forward a fax. View, print, or modify a fax. Delete a fax. Retry to send a fax. View several sample cover pages you can choose from. View a fax history. Change software preferences for fax lists. Adjust fax settings. Help Locate information on faxing, fax settings, and so on.
5 From the “Answering on your phone line type” area, select the setting you want from the “Distinctive ring pattern” drop-down list. 6 Click OK to save the setting. Setting the number of rings before receiving a fax automatically 1 From the desktop, double-click the Productivity Studio icon. 2 From the Welcome Screen, click Fax History and Settings. 3 From the “I Want To” menu, click Adjust speed dial list and other fax settings. 4 Click the Ringing and Answering tab.
Notes: • You can include a calling card number as part of the fax number. • A fax number can include up to 64 numbers, commas, periods, spaces, and/or these symbols: * # + - ( ). Printing fax activity reports 1 From the desktop, double-click the Productivity Studio icon. 2 From the left pane of the Welcome screen, click Fax. The Fax Solution Software appears. 3 Click Tools Create Report. 4 From the Display drop-down list, select Sent and Outgoing Faxes, Received, or Incoming Faxes.
Maintaining the printer Replacing print cartridges Installing print cartridges 1 Open the printer. 2 Remove the used print cartridge or cartridges. For more information, see “Removing a used print cartridge” on page 121. 3 If you are installing new print cartridges, remove the tape from the back and bottom of the black cartridge, and insert the cartridge in the left carrier. Warning—Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge.
6 Close the color cartridge carrier lid. 7 Close the printer, making sure to keep your hands out from underneath the scanner unit. The control panel display will prompt you to load paper and press to print an alignment page. Note: The printer must be closed to start a new scan, print, copy, or fax job. Removing a used print cartridge 1 Make sure the printer is on. 2 Lift the scanner unit. The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
3 Press down on the cartridge carrier latch to raise the cartridge carrier lid. 4 Remove the used print cartridge. Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge. Refilling print cartridges The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the printer. For best results, use Lexmark supplies.
6 Press 7 Press repeatedly until Maintenance appears. or repeatedly until Align Cartridges appears . 8 Press 9 Press or . An alignment page prints. If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved, clean the print cartridge nozzles. Cleaning the print cartridge nozzles 1 Load plain paper. 2 Press Copy Mode. 3 Press . 4 Press 5 Press or repeatedly until Maintenance appears. or repeatedly until Clean Cartridges appears. .
4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown. 5 With another clean section of the cloth, repeat step 3 and step 4. 6 Let the nozzles and contacts dry completely. 7 Reinsert the print cartridges. 8 Print the document again. 9 If the print quality does not improve, clean the print nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 123. 10 Repeat step 9 up to two more times.
• Keep the photo cartridge in its own storage unit when not in use. • When a photo cartridge is in use, you may store the black cartridge in the empty photo cartridge storage unit. Cleaning the scanner glass 1 Dampen a clean, lint-free cloth with water. 2 Gently wipe the scanner glass clean. Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.
Ordering supplies Ordering print cartridges Lexmark X5400 Series models Item Part number Average cartridge standard page yield is up to1 Black cartridge 28A 175 Black cartridge2 28 175 High yield black cartridge 34 500 Color cartridge 29A 150 Color cartridge2 29 150 High yield color cartridge 35 475 Photo cartridge 31 Not applicable 1 Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711.
Paper Paper size Lexmark Photo Paper • • • • Letter A4 4 x 6 in. 10 x 15 cm Note: Availability may vary by country or region. For information on how to purchase Lexmark PerfectFinish Photo Paper, Lexmark Premium Photo Paper, or Lexmark Photo Paper in your country or region, go to www.lexmark.com.
Troubleshooting Setup Troubleshooting Incorrect language appears on the display These are possible solutions. Try one of the following: CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP After you select a language, Language appears again on the display. To change the selection: 1 Press or 2 Press to save. repeatedly until the language you want appears on the display. SELECT A DIFFERENT LANGUAGE AFTER INITIAL SETUP 1 From the control panel, press Copy Mode. 2 Press .
DISCONNECT AND RECONNECT THE POWER CORD 1 Disconnect the power cord from the wall outlet, and then from the printer. 2 Plug the cord all the way into the power supply on the printer. 3 Plug the cord into an electrical outlet that other electrical devices have been using. 4 If the light is not on, press . Software does not install These are possible solutions.
3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. DISABLE ANTI-VIRUS PROGRAMS 1 Close all open software applications. 2 Disable any anti-virus programs. 3 Double-click the My Computer icon. In Windows XP, click Start to access the My Computer icon. 4 Double-click the CD–ROM drive icon. 5 If necessary, double-click setup.exe.
CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridges. CHECK PRINTER DEFAULT AND PAUSE SETTINGS 1 Click: • In Windows Vista: Control Panel Printers (under Hardware and Sound). • In Windows XP: Start Printers and Faxes. • In Windows 2000: Start Settings Printers. 2 Double-click the printer queue device. 3 Click Printer. • Make sure no check mark appears next to Pause Printing.
Understanding Warning levels • A green check indicates system requirements were met. • A yellow question mark indicates system requirements were not met. Most major functions will work, but you may experience some performance impact. • A red question mark indicates system requirements were not met. Most major functions may not work. • A red X indicates system requirements were not met. Installation will not continue. For proper installation, make sure the computer supports all system requirements.
c Click Device Manager. 3 Click the plus sign (+) beside Universal Serial Bus Controller. If USB Host Controller and USB Root Hub are listed, the USB port is enabled. Did you find the problem? Yes No If USB Host Controller and USB Root Hub are not listed, the USB port is not enabled. For more information, see the computer documentation. Contact the Customer Support Center. 1 Click Programs or All Programs Lexmark X5400 Series. 2 Click Solution Center. 3 Click the Contact Information tab.
CHECK PRINT CARTRIDGES If the document still does not have the print quality you want, follow these steps: 1 Align the print cartridges. For more information, see “Aligning print cartridges” on page 122. If print quality has not improved, continue to the next step. 2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 123. If print quality has not improved, continue to the next step. 3 Install the print cartridges.
CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVING AND REINSTALLING THE SOFTWARE Software may not be installed correctly. Poor quality at the edges of the page These are possible solutions. Try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.35 mm (0.25 in.) for letter-size paper – 3.37 mm (0.133 in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.
Print speed is slow These are possible solutions. Try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. • Remove as many unused fonts as possible from your system. ADD MEMORY Consider purchasing more RAM. SELECT A LOWER PRINT QUALITY 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Quality/Copies.
Photo smudges To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing. Checking the print cartridges ARE THE PRINT CARTRIDGES PROPERLY INSTALLED? For more information, see “Replacing print cartridges” on page 120. ARE THE STICKER AND TAPE REMOVED FROM THE CARTRIDGES? Lift the scanner unit.
Ink levels seem to go down too quickly These are possible solutions. Try one or more of the following: ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS? Because photos and graphics require more ink than text documents, ink usage increases when you print photos or graphics. ARE YOU PRINTING WITH THE BEST QUALITY/SPEED SETTING? To reduce ink usage, select Best only when you are printing on photo or heavyweight matte paper.
MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER The font you are trying to print may not be available in the program font selection box. Not all fonts are designed to be printed; make sure the font is a TrueType font. See the program documentation for more information. MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Windows may substitute different fonts. Line and page breaks may change with the font.
• Make sure the upper left corner of the front of the item lines up with the arrows in the corner of the scanner glass. Glossy photo paper or transparencies stick together DO PHOTOS OR TRANSPARENCIES DRY AND STICK TOGETHER ON THE PAPER EXIT TRAY? Remove the photos or transparencies from the paper exit tray as they exit the printer. Allow them to dry before stacking.
Print is too dark or smudged These are possible solutions. Try one or more of the following: MAKE SURE THE INK DRY BEFORE HANDLING THE PAPER Remove the paper as it exits, and let the ink dry before handling. MAKE SURE THE QUALITY/SPEED SETTING IS APPROPRIATE FOR THE PAPER TYPE LOADED IN THE PRINTER The Photo Quality/Speed setting may cause smearing if used with plain paper. If you are using plain paper, try using the Normal setting.
Printouts have alternating bands of light and dark print If the printer pauses frequently during a print job and prints pages with alternating bands of light and dark print, it is printing data faster than the computer can send it. Banded printing occurs when the printer pauses frequently. You may need to change the printer software settings, or the problem may be that the printer and the computer are not able to communicate properly.
3 From the Quality/Copies tab, select: • Photo when printing photos • Normal when printing transparencies ALIGN THE PRINT CARTRIDGES 1 Do one of the following: • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark X5400 Series. 3 Click Solution Center. 4 Click the Maintenance tab. 5 Click Align to fix blurry edges.
Windows XP users only 1 Click Start Settings Printers and Faxes. 2 Make sure: • The printer icon does not say Paused. If the printer is paused, right-click the icon, and then click Resume Printing. • The printer icon says Ready. If it says Offline, right-click the icon, and then click Use Printer Online. • The printer icon has a check mark indicating that the printer is set as the default printer. If it is not, right-click the icon, and then click Set as Default.
Settings are not saved These are possible solutions. Try one or more of the following: CHANGE TIME-OUT SETTINGS If you press to select a setting, an * appears next to the selected setting. The printer reverts to the default setting after two minutes of inactivity or if the printer is turned off. SAVE SETTINGS If you press to select a setting, an * appears next to the selected setting. Checking the Spool Settings for banner printing Banner printing is not possible if certain Spool Settings are selected.
Ready or Busy Printing is listed as the status If Ready or Busy Printing is listed as the Printer Status on the Status tab of the Solution Center while you are attempting to print, try the suggestions below. Next, test the solution by sending a document to print. IS THERE A PROBLEM WITH THE CONNECTIONS? 1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the USB symbol. Plug the long, flat end of the USB cable into this port.
Test page does not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS RECEIVING POWER If is not on, the printer may not be receiving power. • Press . • Plug the printer into a different electrical outlet. • If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet. MAKE SURE THE STICKER AND TAPE ARE REMOVED FROM THE PRINT CARTRIDGES 1 Lift the scanner unit.
Checking external devices External devices may interfere with the performance of the printer. If there is an external device connected between the computer and the printer, confirm that it supports bidirectional communication. DOES THE EXTERNAL DEVICE SUPPORT BIDIRECTIONAL COMMUNICATION? No Yes Disconnect the printer from the external device, and There may be a problem with the USB cable. For more connect it directly to the computer.
Printer is plugged in but does not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS SET AS THE DEFAULT PRINTER Try printing a test page. MAKE SURE THE PRINT QUEUE IS READY TO PRINT Make sure the printer is set as the default printer and is not being held or paused.
CHECK THE PRINTER STATUS Windows Vista users: 1 Click Printers. 2 Right-click the Lexmark X5400 Series icon. 3 Click Sharing. 4 Click Change Sharing Options, and confirm the Windows prompt. 5 Select Share this printer, and then give the printer a distinctive name. 6 Click OK. Windows XP users: 1 Click Start Printers and Faxes. 2 Right-click the Lexmark X5400 Series icon. 3 Click Sharing. 4 Select Share this printer, and then give the printer a distinctive name. 5 Click OK.
9 Make sure the new port has been selected on the Ports tab, and then click Apply. The new port is listed with the printer name. 10 Click OK. RESTART THE HOST COMPUTER AND THE REMOTE COMPUTER Try printing again. Printer is not able to communicate with the computer The printer and computer are not able to exchange data. Verify that the printer is plugged in, and the light is on. Problems when copying, scanning, or faxing Close other software Close all programs not being used.
3 Click Install. 4 When the Existing Printer Driver Found dialog box appears, select Update the existing driver software. Bidirectional communication is not established The printer and computer may not be able to exchange data. These are possible solutions. Try one or more of the following: CHECK THE USB CONNECTION 1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the USB symbol. Plug the long, flat end of the USB cable into this port.
Cannot print from digital camera using PictBridge These are possible solutions. Try one or more of the following: ENABLE PICTBRIDGE PRINTING FROM CAMERA Enable PictBridge printing on the camera by selecting the correct USB mode. For more information, see the digital camera documentation. MAKE SURE THE CAMERA IS A PICTBRIDGE-ENABLED DIGITAL CAMERA 1 Disconnect the camera. 2 Connect a PictBridge-enabled digital camera to the PictBridge port.
4 Press . 5 Press or repeatedly until Photo Size appears. 6 Press 7 Press . or repeatedly until 4 x 6 in. or 10 x 15 cm appears. 8 Press 9 Press . or repeatedly until Paper Size appears. 10 Press 11 Press . or repeatedly until 10 x 15 cm appears. 12 Press . 13 Press Start Color or Start Black. Jams and misfeeds troubleshooting How to clear and avoid paper jams To clear the paper path: 1 Pull firmly on the paper to remove it.
2 Firmly grasp the paper, and gently pull it out. 3 Close the ADF. 4 Press . Paper jam in the printer EJECT THE PAPER AUTOMATICALLY To remove the paper jam, eject the paper: 1 Press and hold . 2 Remove the paper from the paper exit tray.
REMOVE THE PAPER MANUALLY 1 Press to turn off the printer. 2 Firmly grasp the paper, and gently pull it out. Warning—Potential Damage: When possible, paper should be pulled out the front of the printer to protect the printer gears and rollers. 3 Press to turn the printer back on. Paper jam in the paper support 1 Press to turn off the printer. 2 Firmly grasp the paper, and gently pull it out. 3 Press to turn the printer back on.
ADJUST THE PAPER GUIDES Adjust the paper guides: • When using media less than 8.5 inches wide • To rest against the edges of the paper or media, making sure it does not buckle 1 2 Printer does not feed paper, envelopes, or specialty media These are possible solutions. Try one or more of the following: CHECK FOR PAPER JAMS Check for and clear any paper jams. For more information, see “Paper jam in the printer” on page 155 and “Paper jam in the paper support” on page 156.
REVIEW BANNER PRINTING CHECKLIST • Use only the number of sheets needed for the banner. • Select the following settings to enable the printer to feed paper continuously without jamming: 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Select the Paper Setup tab. 4 From the Paper Size area, select Banner. 5 Select Letter Banner or A4 Banner as the paper size. 6 Select Portrait or Landscape. 7 Click OK. 8 Click OK or Print.
Nothing happens when memory card is inserted These are possible solutions. Try one or more of the following: REINSERT THE MEMORY CARD The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly. CHECK MEMORY CARD PLACEMENT Make sure you have inserted the memory card in the correct slot. CHECK MEMORY CARD TYPE Make sure that the type of memory card you are using can be used in the printer.
Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy quality • • • • • • • • • • • Blank pages Checkerboard pattern Distorted graphics or pictures Missing characters Faded print Skewed lines Smudges Streaks Unexpected characters White lines in print Dark print These are possible solutions.
ARE YOU SCANNING FROM PHOTO OR GLOSSY PAPER, A MAGAZINE, OR A NEWSPAPER? If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy patterns from scanned photos, magazines, or newspapers” on page 79. CHECK DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Partial document or photo copies These are possible solutions.
3 Click Printer. • Make sure no check mark appears next to Pause Printing. • If a check mark does appear next to Set As Default Printer, you must select the print queue device for each file you want to print. REMOVING AND REINSTALLING THE SOFTWARE For more information, see “Removing and reinstalling the software” on page 132. Scan was not successful These are possible solutions. Try one or more of the following: CHECK USB CABLE CONNECTION 1 Check the USB cable for any obvious damage.
Poor scanned image quality These are possible solutions. Try one or more of the following: CHECK MESSAGES If an error message is displayed, see “Error messages on the printer display” on page 171. CLEAN THE SCANNER GLASS If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water. ADJUST THE QUALITY OF THE SCAN 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Productivity Studio icon.
CHECK PAPER SIZE Make sure the paper size being used matches the size you selected. CHECK ORIGINAL SIZE SETTING Make sure the Original Size setting is Auto Detect or the size of the original document you are scanning. Cannot scan to a computer over a network See “Scanning to a computer over a network” on page 98. Fax troubleshooting Cannot send or receive a fax These are possible solutions.
REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that will support analog use.
3 Press 4 Press or repeatedly until Device Setup appears. or repeatedly until Country Code appears. or repeatedly until the country or region where you are operating the printer appears. . 7 Press 8 Press repeatedly until Tools appears. . 5 Press 6 Press or . 9 Press 10 Press to save the setting. IS YOUR PRINTER MEMORY FULL? Change the setting to Scan after Dial. 1 From the control panel, press Fax Mode. 2 Press . 3 Press 4 Press repeatedly until Dialing and Sending appears.
CHECK WHETHER FAX FORWARDING IS SELECTED 1 From the control panel, press Fax Mode. 2 Press . 3 Press 4 Press 9 Press or repeatedly until Ringing and Answering appears. or repeatedly until Fax Forward appears. or repeatedly to view the current Fax Forwarding setting. . 7 Press 8 Press repeatedly until Fax Setup appears. . 5 Press 6 Press or . 10 To turn off Fax Forwarding, press 11 Press or repeatedly until Off appears. to save the setting.
Be sure that printer is detecting a dial tone • See “Sending a fax while listening to a call (On Hook Dial)” on page 104. • Check the Dial Method setting. 1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not recognize the dial tone. 2 3 4 5 6 7 8 9 10 11 From the control panel, press Fax Mode. Press . Press or repeatedly until Fax Setup appears. or repeatedly until Dialing and Sending appears. or repeatedly until Dial Method appears.
• Increase the fax scan resolution. CHECK INK Check the ink levels, and install a new print cartridge if necessary. Caller ID information is not displayed CALLER ID PATTERN MAY NOT BE SET CORRECTLY The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern for the printer to display Caller ID information.
5 Press 6 Press or repeatedly until Max Send Speed appears. or repeatedly until a lower speed appears. . 9 Press 10 Press repeatedly until Dialing and Sending appears. . 7 Press 8 Press or . Notes: • The lower the transmission speed, the longer it will take your fax to send. • This solution will reduce the speed for future faxes until you reset the transmission speed. 11 Resend the fax.
SCHEDULE TO RESEND FAX AT A LATER TIME See “Sending a broadcast fax at a scheduled time” on page 105. Phone Line Error These are possible causes and solutions. Try one or more of the following: REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter.
Alignment Error These are possible solutions. Try one or more of the following: REMOVE TAPE FROM PRINT CARTRIDGE 1 Remove the print cartridge. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridge. 4 Press to align the cartridge. For more information, see “Aligning print cartridges” on page 122. USE NEW PAPER Load only plain, unmarked paper for aligning the cartridge. The printer will read any markings on used paper, which could cause the alignment error message to appear.
6 If the error: • Reappears, replace the black (or photo) print cartridge with a new one. • Does not reappear, reinsert the color print cartridge. 7 If the error reappears, replace the color print cartridge with a new one. Black Ink Low / Color Ink Low / Photo Ink Low 1 Check the indicated ink level or levels, and install a new print cartridge or cartridges if necessary. To order supplies, see “Ordering paper and other supplies” on page 126. 2 Press to continue.
Left Cartridge Error / Right Cartridge Error This message may also appear as Error 1205 (Left Cartridge) or Error 1206 (Right Cartridge). 1 Remove the indicated print cartridge. 2 Disconnect the power cord from the electrical outlet. 3 Reconnect the power cord to the electrical outlet. 4 If the button is not lit, press . 5 Reinsert the print cartridge. 6 If the error: • Does not reappear, the problem has been corrected. • Reappears, replace the print cartridge with a new one.
SELECT THE AFTER DIAL SETTING 1 From the desktop, double-click the Productivity Studio icon. 2 From the left pane of the Welcome screen, click Setup and manage faxes. 3 Click Adjust speed dial list and other fax settings. 4 Click the Dialing and Sending tab. 5 From the “Sending options” area, select After Dial from the “When to scan document” section. 6 Click OK. 7 Resend the fax.
Only one photo enhancement may be chosen at a time You have selected more than one option on step 2 of the photo proof sheet you printed and scanned. 1 Make sure you completely fill in only one circle for each option. 2 Press to continue. Only one photo/size selection can be chosen at a time You have selected more than one option on step 2 of the photo proof sheet you printed and scanned. 1 Make sure you completely fill in only one circle for each option. 2 Press to continue. Photo size error.
Error messages on the computer screen Your printer may not support: • Memory Cards • PictBridge-enabled digital camera • Photo Card mode Clearing error messages 1 Correct the error condition explained in the error message. Click Help on the error message dialog box for specific instructions. 2 After correcting the error condition, click Continue to resume printing. If the error remains, but you want to clear the error message: 1 Click Cancel Printing.
General Printing Problem You cannot receive a more specific error message because the printer and the computer do not have bidirectional communication. To receive a more specific error message, see “Bidirectional communication is not established” on page 152. To find the problem without establishing bidirectional communication, see “Checking printer readiness” on page 144. Ink Low A print cartridge is almost out of ink. Install a new cartridge.
Unsupported file types found on memory card The memory card inserted in the printer contains unsupported file types. Only image files with file name extensions JPEG, JPE, and JPG are recognized. Insert a memory card with supported file types. Paper Jam The printer has a paper jam, and you must clear the paper path. Note: To avoid paper jams, do not force paper into the printer.
Black and Color Cartridge replacement required New print cartridges need to be installed. The print job has been canceled. Note: A variable amount of ink remains in the cartridges. Follow these steps to replace the cartridges in your printer: 1 Replace the used cartridges with new cartridges. 2 Print your document again.
Notices Product information Product name: Lexmark X5400 Series Machine type: 4425 Model(s): 001 A01 002 A02 003 Edition notice January 2008 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Evercolor and PerfectFinish are trademarks of Lexmark International, Inc. TrueType is a trademark of Apple Inc.
Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232–3000 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative.
Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d’Industrie Canada. Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) fournit une indication du nombre maximum de terminaux pouvant être connectés à l’interface téléphonique. En bout de ligne, le nombre d’appareils qui peuvent être connectés n’est pas directement limité, mais la somme des REN de ces appareils ne doit pas dépasser cinq.
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Mode Description Power consumption (Watts) Off The product is plugged into a wall outlet, but the power switch n/a is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver.
If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user. Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt. The warranty period ends 12 months later. To obtain warranty service you may be required to present proof of original purchase.
Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages.
1 STATEMENT OF LIMITED WARRANTY. Lexmark warrants that the media (e.g., diskette or compact disk) on which the Software Program (if any) is furnished is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety (90) days and commences on the date the Software Program is delivered to the original end-user. This limited warranty applies only to Software Program media purchased new from Lexmark or an Authorized Lexmark Reseller or Distributor.
6 LIMITATION ON REVERSE ENGINEERING. You may not alter, decrypt, reverse engineer, reverse assemble, reverse compile or otherwise translate the Software Program, except as and to the extent expressly permitted to do so by applicable law for the purposes of inter-operability, error correction, and security testing. If you have such statutory rights, you will notify Lexmark in writing of any intended reverse engineering, reverse assembly, or reverse compilation.
15 CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services. 16 EXPORT RESTRICTIONS.
Index A ADF (Automatic Document Feeder) loading documents 53 paper capacity 55 adjusting brightness automatically 76, 78 adjusting the hue of a photo 77 adjusting the saturation of a photo 77 Advanced button 45 aligning print cartridges 122 alignment error 172 answering machine receiving a fax with 107 assigning IP address 47 Auto Answer 113 Automatic Document Feeder (ADF) 25 Automatic Document Feeder (ADF) paper exit tray 25 Automatic Document Feeder (ADF) paper guide 25 Automatic Document Feeder (ADF) pap
changing gamma value of a photo or image 77 changing library preferences 75 Changing photo resolution/size 76 changing scan settings 99 changing searched folders preferences 74 changing temporary files preferences 74 changing transfer settings 75 characters on printout are missing or unexpected 138 checking external devices 148 checking printer readiness 144 cleaning exterior of the printer 125 cleaning print cartridge nozzles 123 collating copies 89 color and black cartridge replacement required 180 color
black ink low 173 cartridge error 172 cartridge missing 177 clear carrier jam 173 clearing 177 color and black cartridge replacement required 180 color cartridge replacement required 179 color ink low 173 communication not available 177 could not detect a proof sheet 175 error 1104 173 error 1205 174 error 1206 174 fax error 169 fax mode unsupported 169 general printing problem 178 ink low 178 left cartridge error 174 left cartridge incorrect 174 left cartridge missing 174 memory full 174 no images have bee
publications 13 Web site 13 flash drive inserting 68 printing photos using the computer 79 printing photos using the proof sheet 81 transferring all photos and documents using the computer 72 transferring selected photos and documents using the computer 73 fonts resolving problems 145 forwarding a fax 108 G gamma value changing 77 general printing problem error 178 getting a document to print 149 glossy paper, loading 50 glossy photo paper or transparencies stick together 140 greeting cards loading 52 prin
network scanning 98 newspapers, loading on the scanner glass 55 no images selected error 175 no photo/paper size error 175 no proof sheet information error 175 no valid photo image files detected 175 noise emission levels 183 nothing happens when memory card is inserted 159 notices 182, 183, 184, 185, 186, 187, 188 N-up feature 60 O OCR, editing document text 94 On Hook Dial feature 104 One-Click Auto Fix 76 only one photo enhancement may be chosen at a time 176 only one photo/size selection can be chosen
please remove the camera card 176 poor copy quality 160 poor quality at edges of page 135 poor scanned image quality 163 poor text and graphic quality 134 port setting checking 48 postcards loading 52 printing 61 poster 62 Poster button 43 posters, printing 62 power button is not lit 128 power supply port 26 preferences, e-mail screen changing 101 preferences, library changing 75 preferences, searched folders changing 74 preferences, temporary files changing 74 print cartridge checking 137 print cartridge c
R ready or busy printing is listed as status 146 received fax has poor print quality 168 receiving a fax automatically 107 fax forwarding 108 manually 105 using an answering machine 107 with manual answer code 105 recycling WEEE statement 184 reducing an image 90 red-eye automatic reduction 76 manual reduction 76 refilling print cartridges 122 remote fax error 169 removing an external device 148 removing print cartridges 121 repeating an image 90 reports fax activity 119 fax confirmation 119 reverse page or
transferring photos from CD using the computer 72, 73 from flash drive using the computer 72, 73 from memory card to flash drive 73 transferring photos from memory device using control panel 72 transparencies loading 52 printing 64 transparencies or photos contain white lines 142 troubleshooting blank or incorrect page prints 138 cartridge missing error 177 characters on printout are missing or unexpected 138 checking port setting 48 checking printer status 143 checking quality/speed settings 146 colors on
printer does not feed paper, envelopes, or specialty media 157 troubleshooting, memory card memory card cannot be inserted 158 nothing happens when memory card is inserted 159 troubleshooting, print improving print quality 133 ink levels seem incorrect 137 ink levels seem to go down quickly 138 partial 4x6in.
