User's Manual

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TABLE OF CONTENTS

ACTIVATING ONSTAR SERVICES..................................................................................................3

ONSTAR .................................................................................................................................................4

THE ONSTAR CALL CENTER......................................................................................................4

YOUR ONBOARD ONSTAR PANEL............................................................................................4

VOLUME CONTROL......................................................................................................................5

ADVISOR PLAYBACK ...................................................................................................................5

STEERING-WHEEL CONTROLS.................................................................................................6

CONTACTING ONSTAR ................................................................................................................9

CONTACTING ONSTAR FOR SERVICES.................................................................................9

CONTACTING ONSTAR CUSTOMER CARE OR BILLING/FINANCIAL..............................9

PERSONAL IDENTIFICATION NUMBER (PIN)............................................................................9

ONSTAR SERVICES ..........................................................................................................................10

AUTOMATIC NOTIFICATION OF AIR BAG DEPLOYMENT.............................................10

EMERGENCY SERVICES............................................................................................................10

ROADSIDE ASSISTANCE* ..........................................................................................................10

STOLEN VEHICLE LOCATION.................................................................................................10

ACCIDENTASSIST ........................................................................................................................10

REMOTE DOOR UNLOCK..........................................................................................................11

REMOTE DIAGNOSTICS**.........................................................................................................11

ROUTE SUPPORT .........................................................................................................................11

RIDEASSIST ...................................................................................................................................11

INFORMATION AND CONVINIENCE SERVICES .................................................................11

ONSTAR CONCIERGE.................................................................................................................11

ONSTAR PERSONAL CALLING.....................................................................................................11

ACTIVATING ONSTAR PERSONAL CALLING......................................................................12

PERSONAL CALLING UNIVERSAL COMMANDS ................................................................12

PLACING A CALL.........................................................................................................................12

RECEIVING A CALL ....................................................................................................................13

ENDING A CALL ...........................................................................................................................13

STORING/DELETING NUMBERS IN MEMORY (NAMETAGS)..........................................13

VERIFY REMAINING UNITS (MINUTES) ...............................................................................14

ADDING MORE CALLING UNITS (MINUTES).......................................................................14

RETRIEVING YOUR NUMBER..................................................................................................15

SECURITY/LOCKING YOUR SYSTEM ....................................................................................15

ONSTAR VIRTUAL ADVISOR.........................................................................................................15

ACCESSING VIRTUAL ADVISOR .............................................................................................16

GETTING INFORMATION FROM VIRTUAL ADVISOR ......................................................16

INFORMATION CATEGORIES..................................................................................................16

TRAFFIC*....................................................................................................................................17

WEATHER...................................................................................................................................17

NEWS...........................................................................................................................................17

FINANCIAL SERVICES .............................................................................................................17

EMAIL..........................................................................................................................................17

SPORTS........................................................................................................................................17

ENTERTAINMENT/HOROSCOPE............................................................................................17

ONSTAR.COM – YOUR PERSONALIZED WEB SITE ................................................................18

ONSTAR.COM................................................................................................................................18

VOICE COMMANDS/SPEECH RECOGNITION ..........................................................................18

PERFORMANCE OF SPEECH RECOGNITION ......................................................................18

GENERAL TIPS FOR BETTER SPEECH RECOGNITION....................................................19

Summary of content (22 pages)

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TABLE OF CONTENTS ACTIVATING ONSTAR SERVICES.................................................................................................. 3 ONSTAR .................................................................................................................................................4 THE ONSTAR CALL CENTER...................................................................................................... 4 YOUR ONBOARD ONSTAR PANEL ............................................................
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NOISE...............................................................................................................................................19 ONSTAR INFORMATION.................................................................................................................
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ACTIVATING ONSTAR SERVICES Your OnStar account needs to be activated before OnStar can being providing services. If this hasn't already been done by your dealership, you can easily do it yourself. ONSTAR With the vehicle running, press the blue OnStar button. Wait until you hear the voice of an Advisor, who will request the information we need to get you started. This process will normally take between 10 and 15 minutes.
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ONSTAR Welcome to OnStar. This user manual gives you the information you need to get started using OnStar through the Telematics Control Unit located in your vehicle, with descriptions of the current OnStar services, including Personal Calling, Virtual Advisor, and the OnStar Subscriber Web site. Please keep this guide in your vehicle for easy reference. If you need information regarding the operation or features of OnStar, you'll have it readily at hand.
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attempt to locate your vehicle, find out what kind of assistance you require, and contact a nearby emergency services provider to dispatch ambulance, fire, police, or other emergency services. Please use this button only for true emergencies. If you press this button by mistake, please stay on the line and tell the Advisor that there is no emergency.
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Record (only during a call with OnStar Call Center or Virtual Advisor): WHAT YOU DO ONSTAR RESPONSE 1. Press the (blue OnStar button) System beeps (starts recording) Note: The start of recording may be delayed up to 5 seconds to clear an existing memo. Recording starts immediately after the last beep. 2. Press the (blue OnStar button) again System beeps again (ends recording) Playback (only when the OnStar system is not in a call): WHAT YOU DO ONSTAR RESPONSE 1.
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nametags previously set up with the "Store" command. Once you get to the number you wish to call, press the "Talk" steering-wheel control to initiate a call to the number highlighted. END BUTTON Some vehicles are equipped with a steering-wheel "END" button. Disconnect from an OnStar Call Center call, a personal call, or a connection with the OnStar Virtual Advisor by pressing the steering-wheel "END" control. You can drop an incoming call without using any units by pressing the steering-wheel "END" control.
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Voicemail Example: WHAT YOU DO ONSTAR RESPONSE 1. Press the ‘OnStar ready’ (White-dot button) 2. Say ‘Call’ ‘Nametag please’ 3. Say ‘Voicemail’ Calling ‘Voicemail’ (previously stored) Ring, “You have reached the voicemail for (company). If you are a subscriber, press pound 4. Press Talk button “Number, please” 5. Say “Pound” “Pound” 6. Say “Dial” OnStar sends tone 7. Press ‘Talk’ button ‘Number Please’ 8. Say ‘Four’ ‘Four’ 9. Say ‘Six’ ‘Six’ 10. Say ‘Zero’ ‘Zero’ 11. Say ‘Eight’ ‘Eight’ 12.
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You can drop an incoming call without using any units by pressing the steering wheel “END” control. This will drop the incoming personal call immediately. The “END” functionality can be programmed into some vehicles that have programmable steering wheel controls. CONTACTING ONSTAR CONTACTING ONSTAR FOR SERVICES or Press Talking to an OnStar Advisor is accomplished with a single touch, and is therefore hands free. Simply press the blue OnStar button or the Emergency button.
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you have forgotten the PIN, just call the OnStar Center. For security reasons, we will send your PIN to you in the mail. In addition to your OnStar PIN, you have another four-digit PIN that s used to secure OnStar Personal Calling and OnStar Virtual Advisor from unauthorized use.
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REMOTE DOOR UNLOCK If you’ve locked your keys in your vehicle, just call OnStar at 1.888.4.ONSTAR (1.888.466.7827) and an Advisor will send a signal to attempt to unlock your door. If you’re having trouble locating your vehicle, OnStar can flash your lights and sound your horn for you. This feature is disabled 48 hours after the vehicle is parked in order to maintain the battery charge. REMOTE DIAGNOSTICS** You’re on the road, far from home and your favorite garage, and you have car trouble.
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Calling operates with the touch of a button and a few simple voice commands. All it takes to get started is a package of OPC minutes. With OnStar Personal Calling, you can enjoy the simplicity of a one-touch wireless connection. Whether you are placing or receiving a call, once you press the white dot button, you don’t have to take your hands off the wheel or your eyes off the road.
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There are three ways to place a call: 1. By using a particular number, say "Dial" 2. By using stored nametag, say "Call" 3. By dialing the last number, say "Redial" To dial a number: WHAT YOU DO 1. Press the (white-dot button) 2. Say “Dial” 3. Say the telephone number to be stored, one digit at a time 4. When finished say “Dial” again ONSTAR RESPONSE “OnStar Ready” “Number, please” OnStar will confirm each digit by repeating it back to you “Dialing ,” then your call will be connected.
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STORING A NUMBER Your OnStar system can store up to 30 numbers (up to 32 digits each) in memory. These numbers can then be dialed by simply repeating the "nametag." To store a number: WHAT YOU DO 1. Press the (white-dot button) 2. Say “Store” 3. Say the telephone number to be stored, one digit at a time 4. When finished say “Store” again 5. Repeat “” To delete a nametag from memory: WHAT YOU DO 1. Press the (white-dot button) 2. Say “Delete” 3. Say “” 4.
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WHAT YOU DO 1. Press the (white-dot button) 2. Say “Units” 3. Say “ADD” ONSTAR RESPONSE “OnStar Ready” “Verify or Add” You will be connected to OnStar. AUTOMATIC CONTACT TO ONSTAR FOR REPLENISHMENT If you run out of units during a call, your call will be terminated and you will be connected to OnStar to replenish minutes. RETRIEVING YOUR NUMBER WHAT YOU DO 1. Press the (white-dot button) 2. Say “My Number” ONSTAR RESPONSE “OnStar Ready” OnStar will respond with your number.
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updates, stock quotes, entertainment and more. You can even listen to your email and reply, without taking your hands off the wheel or eyes off the road. With the press of the white-dot button and a few simple voice commands, you can browse the preselected topics from your profile, which you established on the OnStar website, or you can skip to the subjects that interest you. To find out more about Virtual Advisor or to set up your Virtual Advisor personal profile, visit OnStar.com.
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Traffic* By saying “Get My Traffic,” you’ll receive an up-to-date report that includes construction, volume delays, and accident details within a five-mile radius of where you are when you press the button. You can even customize your report at OnStar.com to include the specific routes you travel or to expand your coverage area. *Traffic service available in most major markets.
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ONSTAR.COM – YOUR PERSONALIZED WEB SITE OnStar.com The OnStar subscriber Web site is designed to allow you to set up and manage the information selections for your Virtual Advisor sessions in the vehicle. You can also plan your travel, receive location-based or personal weather information, and interact with OnStar Advisors and customer-care groups. Your subscriber Web site can be accessed from any internet-connected computer.
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PardonThe system has not been able to match your command with a word that it knows. Repeating the command distinctly should fix the problem. After three “pardon” responses, the system will try to guess the command you are requesting. If correct, say “Yes,” if not, say “No,” and the system will prompt you with its next best guess. Slower, please – Repeat the command after a short pause.
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this may cause more errors. • Women with high-pitched voices may have better results by speaking in deeper, lower pitched voices. However, do not lower the volume of the voice. • Avoid speaking with a rising intonation, like asking a question. Use a flat or falling intonation, like giving an answer. What to say Personal Calling: one-word commands • The personal Calling system listens for only one word at a time.
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POSITIONING CAPABILITY DEGRADED IF SATELLITE SIGNALS ARE OBSTRUCTED Vehicle position is determined by receiving and interpreting signals transmitted by satellites. IF the signals are obstructed, positioning capability could be degraded or lost. This situation would be most prevalent in urban areas where tall buildings are located. Tunnels, underpasses, parking garages, trees, and similar structures could also adversely affect positioning performance.
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INOPERATIVE IF BATTERY IS DISCHARGED OR DISCONNECTED OnStar is powered by your vehicle's battery and will not operate if the battery is discharged or disconnected. POTENTIALLY INOPERATIVE IF VEHICLE IS IN ACCIDENT If your vehicle is in an accident, some components could be damaged or disconnected, potentially rendering OnStar inoperative. ADD-ON ELECTRICAL EQUIPMENT The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment (e.g.