User's Manual

37
Potential Issues You May Encounter
several methods it can use to connect you to the OnStar Call
Centers. The OnStar system in your vehicle can attempt to
connect you by using several cellular system services. If these
attempts fail, this message response will play. After a few
moments, or after you have driven a few miles into another
cellular network, try pressing the OnStar button again. If this
message continues, please contact OnStar by calling 1-888
4ONSTAR, (888 446-7827). Our advisors can investigate cellular
problems that may be occurring in your area or in your vehicle
and help get them repaired.
Radio-frequency interference
The OnStar system is a radio communications system. The
proximity to other radio signals created by other electrical devices
may adversely affect the performance of the OnStar system.
Vehicle and power issues
OnStar is powered by your vehicle’s battery and will not operate if
the battery is discharged or disconnected. If your vehicle is in an
accident, some components could be damaged or disconnected,
potentially rendering OnStar inoperative. OnStar services require
vehicle electrical system, wireless service, and GPS satellite
technologies to be available and operating for features to function
properly. OnStar acts as a link to existing emergency service
providers as well as wireless and satellite technologies.
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