6312 6.1 text R3.qxd 1/10/06 4:27 PM Page 1 The safety and security of OnStar is now yours.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 2 Welcome. Congratulations on your purchase of an OnStar-equipped vehicle. Using several innovative technologies, OnStar can provide you with the latest information and assistance when you’re on the road. Now you can enjoy the peace of mind that comes with knowing you’re doing all you can to help keep you, your family, and your vehicle safe. Take a moment to familiarize yourself with the three OnStar buttons.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 3 In the event of an emergency, push the red emergency button, your vehicle is designed to send your current location to an OnStar Advisor who can find out what assistance you need, and notify nearby emergency service providers.* The system can also automatically call OnStar if your air bags deploy. But OnStar isn’t just there for you in an emergency; it’s there for you every day for the little things, too.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 4 It all begins with the blue button. Blue Button Press this button now and you’ll be connected to a specially trained OnStar Advisor who can verify all of your account information and can answer any questions you may have.* • Most new OnStar-equipped vehicles come with a one-year subscription to the Safe & Sound Plan. There’s no cost to talk to a knowledgeable OnStar Advisor, it’s all a part of your OnStar service.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 5 Red Emergency Button In an emergency, push this button to get specialized help from OnStar Emergency Advisors. • If you are having an emergency in your vehicle. • If you are in an accident where the airbags do not deploy. • To be a good Samaritan. • To respond to an AMBER Alert situation. Phone Button We’ve made staying in touch on the road safer with Hands-Free, voice-activated calling that’s built right into your vehicle.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 6 It all begins with the blue button. System status On the right side of the OnStar buttons is a System Status light. Your vehicle runs an OnStar systems check every time you start up. This light is designed to indicate to you that your OnStar system is active and ready to make calls. On vehicles with an automatic dimming rearview mirror, the green light on the left side of the button indicates that the automatic dimming function is on.
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16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 8 To find out what OnStar can do for you, just press the blue button. To make it easier to choose the level of service you prefer, OnStar services are offered in two different subscription plans—the Safe & Sound Plan and the Directions & Connections Plan. Most new OnStar-equipped vehicles come with the Safe & Sound Plan, designed to help you feel safer and more secure with Advisors available 24 hours a day, 7 days a week.
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16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 10 The Safe & Sound Plan includes: All Emergency Services Described in the Emergency Section Roadside Assistance No one wants to get stuck on the road with vehicle trouble, but if you do, OnStar can help. • Flat tire? • Out of gas? • Need a tow? Just press the blue button and an Advisor can contact the help you need and provide them with your vehicle location. Remote Door Unlock You locked your keys in the car. It happens to everybody at one time or another.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Having OnStar can even be a theft deterrent. You’ll find two small OnStar stickers in your OnStar Subscriber Information kit in your glove box.You should place it on the lower portion of your side windows to warn potential thieves. You should also talk to your insurance company; many offer discounts to owners of OnStar-equipped vehicles with active subscriptions. Page 11 1.888.4.ONSTAR (1.888.466.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 12 The Safe & Sound Plan includes: OnStar Vehicle Diagnostics OnStar Vehicle Diagnostics** is an OnStar service that can automatically run a diagnostic check on certain key operating systems and then send you monthly reports by e-mail. After you sign up, your vehicle can automatically transmit data to OnStar, about every 30 days .
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 13 TTY Users OnStar offers subscribers who are deaf, hard-of-hearing, or speech impaired (and other TTY users) improved accessibility, including direct, real-time access to dedicated OnStar Advisors with TTY capability. You and your family members may now use the TTY connection to call us toll free at 1.877.248.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 14 The Directions & Connections Plan includes: The Directions & Connections Plan gives you all the services included in the Safe & Sound Plan, plus driving directions and assistance in making hotel and restaurant reservations. If you have the Safe & Sound Plan, you can easily upgrade to Directions & Connections for an additional cost. Press the blue button at any time to speak with an OnStar Advisor who will be happy to assist you.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 15 Information Service You have the ready assistance of our Advisors, who can access more than 8 million service listings, including hotels, restaurants, gas stations, dealerships, hospitals, ATMs, and airports—more than 250 service categories in all. Our Advisors can even assist you with reservations. RideAssist If you need a lift, any time of the day or night, just call OnStar. By pressing the Blue Button, or dial 1.888.4.ONSTAR (1.888.466.7827).
312 6.1 text R3.qxd 1/10/06 4:27 PM Page 16 When to press the emergency button. This is the button to use in an emergency or life-threatening situation. When you press the emergency button, a high-priority call with your GPS location is automatically placed to the OnStar Emergency Services team. You will hear a chime followed by the words “Connecting to OnStar Emergency.
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16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 18 Emergency Services Pressing the Emergency Button In an emergency, press this button to contact the OnStar Emergency Team. This button sends a high priority call with your current location to the specially trained OnStar Emergency Team. These Advisors are trained to respond to emergency situations and work with local emergency providers to get you the help you need quickly.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 19 (GPS), is sent with this call. This enables the OnStar Advisor to relay your location to emergency service personnel so services can be dispatched quickly. Advanced Automatic Crash Notification (AACN) Some Vehicles are equipped with Advanced Automatic Crash Notification, or AACN*. If a vehicle is equipped with AACN, in some collisions where a moderate to severe impact has occurred, sensors located on the vehicle will trigger an automatic call to OnStar.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 20 OnStar Hands-Free Calling. This section will guide you through the use and features of your OnStar Hands-Free Calling. The CD included in your Subscriber Information kit has live demonstrations on how to dial phone numbers and store numbers for speed dialing. Listen to the CD to hear helpful examples of all the calling commands.
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16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 22 OnStar Hands-Free Calling Your OnStar system includes access to Hands-Free Calling, a feature that allows you to make and receive voice activated phone calls in your vehicle. Every new OnStar-equipped vehicle comes with 30 complimentary minutes good for the first 2 months of your subscription. This way you can make a few calls to try it out - no strings attached. All you need to do is learn a few simple commands for dialing.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 23 5. OnStar responds with “Ok, Dialing.” Your call will be connected. (When you make or receive calls you will be using Hands-Free Calling minutes.) Once you’ve dialed your home phone, you’ll want to store that number so it will be easy to access when you want to call home again. You can store your home number as a “nametag,” for speed dialing. Storing nametags will not use up minutes. How to store a nametag for speed dialing: 1. Press the phone button.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 24 OnStar Hands-Free Calling How to place a call using a stored nametag: 1. Press the phone button. When OnStar responds with “OnStar ready,” say “Call.” 2. When OnStar responds with "Please say the nametag", say the nametag you wish to dial. 3. OnStar responds with “Ok, calling .” (Making a call uses up Hands-Free Calling minutes.) To hear a list of your stored nametags, use the Directory command 1. Press the phone button.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 25 How to answer incoming calls: When someone calls you, your radio will automatically mute, and you will hear a ring tone. Just push the phone button to answer the call. You control the call volume with your radio volume control. General tips for better speech recognition Whether you are speaking commands or dialing numbers, background noise may confuse the speech recognition system. In noisy situations, the system may not recognize your commands.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 26 OnStar Hands-Free Calling General tips for interacting with the system • Speaking numbers: To ensure your calls are connected everywhere you go, always dial and store 11-digit phone numbers using a “1” and the area code. You can also say “911” and the system will dial 911. • The system does not recognize words such as “hundred,” “thousand,” or “twenty.” Instead, you should say each digit separately and continuously. For example, the phone number “1.800.555.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 27 Your Subscriber Information Kit includes a CD. If you listen to Track 8 you can hear exactly how to dial numbers into voice mail systems. 1. Press the phone button. When OnStar responds with “OnStar ready,” dial the number you wish to call. 2. Once you reach the automated system and you need to enter a digit, or dial the star key, or pound key, press the steering wheel control. You may have to hold the the button for a few seconds. 3.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 28 OnStar Hands-Free Calling How to dial a number using Digit Dial 1. Press the phone button. When OnStar responds with “OnStar ready,” say “Digit dial.” 2. When OnStar responds with “First digit to dial, please,” say the first digit of the number to be dialed and wait for it to be repeated back to you. 3.Continue one digit at a time until all digits are entered. 4. When finished, say “Dial.” OnStar responds with “Dialing” and your call is placed.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 29 just use the minutes to make a few phone calls and try it out. Your 30 complementary minutes will expire 2 months after your OnStar service begins. Once they expire you will need to purchase a package of minutes from OnStar to continue using Hands-Free Calling. Your OnStar system keeps track of your minutes, and when you make a call with less than 10 or fewer minutes remaining, you'll hear a short message.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 30 OnStar Hands-Free Calling How to buy more minutes Press the phone button to be connected to an OnStar Advisor who can assist you in purchasing more minutes. If you run out of minutes during a call, your call will be automatically terminated and you will be connected to OnStar to replenish your minutes. 1. Press the phone button. When OnStar responds with “OnStar ready,” say “Units.” 2. When OnStar responds with “Verify or add,” say “Add.” 3.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 31 Security Code/locking your system You can set up a four-digit Personal Security Code to ensure that unauthorized people do not use the calling capability of your system. You can turn the security system off or on by following the instructions below. 1. Press the phone button. When OnStar responds with “OnStar ready,” say “Security code.” 2. OnStar responds with “Enter first digit of code, please.” 3. Say your four-digit code, one digit at a time.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 32 OnStar Virtual Advisor You can make your driving time more enjoyable and pro-ductive with Virtual Advisor. Virtual Advisor is a feature of OnStar HandsFree Calling that uses your Hands-Free Calling minutes to access weather, traffic reports, and stock quotes. By just pressing the phone button and giving a few simple voice commands, you can browse through the various topics. You can customize your information at myonstar.com.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 33 Weather By saying “Get my weather,” you’ll receive a weather report for your vehicle’s current location. You can also customize your report at myonstar.com to include the weather for any other U.S. city. Traffic By saying “Get my traffic,” you’ll receive an up-to-date report that includes construction, volume delays, and accident details within a five-mile radius of where you were when you called Virtual Advisor.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 34 Additional Information OnStar.com and MyOnStar.com Your subscriber Web site is a great source of information about OnStar's safety offerings, subscription plans, renewing your subscription, and more. Visit the site to experience OnStar in action through our interactive demo. At onstar.com you can set up and manage your preferences for Virtual Advisor for automatic locationbased traffic and weather reports, financial services like stock quotes, and more.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 35 Transferring OnStar Any unused time from the first year of OnStar service included in the price of an OnStar-equipped vehicle is not transferable. When you sell your current vehicle, you may transfer any remaining customer-paid months of service or Hands-Free Calling minutes to your new OnStar-equipped vehicle. See your dealer or call 1.888.4.ONSTAR (1.888.466.7827) for complete terms and conditions.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 36 Potential Issues You May Encounter Some OnStar services are disabled after 48 hours OnStar is powered by your vehicle’s battery. To preserve the battery for starting the vehicle, OnStar cannot perform remote door unlocks, alerts, or vehicle theft location after the vehicle has been off continuously for 48 hours.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 37 Your system may be inoperative if cellular signal is marginal or unavailable. OnStar Owner’s Guide Since OnStar uses cellular technology for communication with the OnStar Center, it can only be operated in geographic areas where there is cellular coverage reception and capacity.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 38 Potential Issues You May Encounter several methods it can use to connect you to the OnStar Call Centers. The OnStar system in your vehicle can attempt to connect you by using several cellular system services. If these attempts fail, this message response will play. After a few moments, or after you have driven a few miles into another cellular network, try pressing the OnStar button again.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 39 Add-on electrical equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment (e.g., two-way mobile radio, CB radio, etc.) to your vehicle unless you check with your dealer first. Added electrical equipment may interfere with the operation of the OnStar system. Any damage would not be covered by your warranty.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 40 Voice Recognition Troubleshooting Performance and speech recognition The OnStar system uses speech technology that’s designed to understand a wide range of speakers of American English. But the technology may not work equally well across all regional and ethnic accents and under all noise conditions. For this reason, the OnStar voice recognition system may not recognize all commands from all voices. Of course, there’s no one “right” way to speak English.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 41 • Avoid “clipping” short words and syllables. Instead, try lengthening the short words and syllables, and slow down your overall speech rate. Try lengthening different syllables of the word. • Try speaking louder. When there is a lot of background noise, the system has more trouble hearing your speech. If, however, you find that you are speaking so loudly that you are stressing your voice, speak a little more quietly but with clearer pronunciation.
16312 6.1 text R3.qxd 1/10/06 4:27 PM Page 42 Index Topic Page Accessing automated phone systems . . . . . . . . . . . . . . . . . . . . . . . . . . 25 AccidentAssist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33–40 Advanced Automatic Crash Notification . . . . . . . . . . . . . . . . . . . . . . . . . 18 Advisor Playback . . . . . . . . . . . . . . . . . . . .
16312 6.1 text R3.qxd Topic 1/10/06 4:27 PM Page 43 Page Onstar.com and MyOnStar.com . . . . . . . . . . . . . . . . . . . . . . . 33 OnStar Vehicle Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . 11 OnStar Virtual Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 “Pardon”, what to do if you hear this . . . . . . . . . . . . . . . . . . . . . 39 Hands-Free calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-30 Phone calls, make & receive .
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Part 15.21 statement "Change or Modifications that are not expressly approved by the manufacturer could void the user's authority to operate the equipment. “ "In order to comply with RF Exposure requirements the antenna or radiating element of this device must be installed to ensure that it is at least 20cm from end users. The antenna supplied with this device must not exceed a maximum gain of 9.74dBi in the cellular band and 8.25dBi in the PCS band." Part 15.
(1) This device & its accessories may not cause harmful interference. (2) This device & its accessories must accept any interference received, including interference that may cause undesired operation.
