For further information about Orange products and services please visit our website at the address below. The information contained in this user guide is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn. All trademarks are acknowledged. April, 2004. © Orange Personal Communications Services Limited 2004.
welcome This guide provides you with all the information you need to use your phone, from making a call to texting a friend. You can also find out more about the wide range of services offered by Orange to keep you in touch and informed whether you’re at home, at work or abroad. So that you can make your first call please take a few moments to register with Orange. See your quick start guide for more information.
contents 1 get to know your phone Orange Directory Enquiries ......................30 Keys and their functions ............................8 Explore the menus...................................10 4 Symbols on your display..........................14 Orange Answer Phone ............................32 manage your calls Answer Phone Call Return.......................32 2 make calls Call divert .................................................35 Make a call...........................................
contents Orange Email ...........................................52 Wap games .............................................70 Bookmarks ..............................................54 Orange Text Media...................................55 10 International services Orange Plus .............................................56 Pay monthly customers ...........................72 Orange Voice Media ................................57 Pay as you go customers .......................74 Orange Internet ......
with the C1100 you can...
1 get to know your phone
get to know your phone soft keys the function of these change according to what you are doing scroll keys to move through the menu options and to access your phonebook, inbox and list of favourites call key to answer a call or to make an outgoing call clear key to delete a character when entering text menu key from the main display, press this key to open your list of menus or use it to select a menu or function end/power key to end a call or, if your phone is ringing to busy a call and divert it to your
get to know your phone headphone socket volume keys press to turn the volume up press to turn the volume down 9
get to know your phone switch your phone on make your selection To switch your phone on press and hold The soft keys control how you choose a . function. On your display you will see what feature the soft key controls, depending on make your way around the menus what you are doing at the time. So, for example, from the main display the left To enter the menus, press Menu.
get to know your phone From inside the menus, press the left soft key to Select an option and the right soft key to go Back to the previous screen. You can return to the main display at any time from any menu simply by pressing .
get to know your phone explore the menus 12
get to know your phone 13
get to know your phone symbols on your display Antenna The more bars visible, the stronger the signal How do I change my phone’s ring tone? 1 Press Menu, scroll to Profiles and press Select. 2 Scroll to the active profile and press Select. 3 Scroll to Personalise and press Select. Battery level 4 Scroll to Ring tone and press Select. The more bars visible, the more 5 Scroll through the ringtones and press Select battery power when you reach one you want to use.
2 make calls
make calls 1 press and hold this button to turn your phone on 2 dial the number you want to call, but don’t forget to use the full area or international code 3 16 press to make the call
make calls listen to calls at the right volume When you are on a call press the top button to increase the earpiece volume or the bottom button to decrease the volume 17
make calls avoid accidental calls redialling a number It’s a good idea to keep the phone closed If you call someone and get disconnected when you’re not using it to avoid pressing or forget to tell them something, you can keys by mistake. call them straight back by redialling the last dialled number. choose whether you answer a call or not To redial the phone number last called press twice. When your phone rings, open the flip and press Answer or to accept the call.
make calls connection. 4 Activate is highlighted. Press Select. 1 Press Menu, scroll to Settings and The sound of two beeps when you are press Select 2 Scroll to Call settings and press Select. on a call indicates you have a second incoming call. 3 Scroll to Auto redial and press Select. 4 Scroll to On and press Select. To put the current call on hold and accept the new call press take two different calls at the same time , or press Answer and select Hold & Answer.
make calls To put an active call on hold, make a second call and then return to the speak to someone privately during a call original call: Sometimes you may need to say 1 While you are in an active call, enter something to another person that you the new number you would like to call don’t want your caller to hear. In these and press cases, you can mute your call and . 2 When the second call is connected, preserve your privacy. the first call will automatically be put on hold.
make calls call back a missed number speak with up to five other people at the same time To call back a missed call straightaway: not available to pay as you go customers 1 1 Call Missed will appear in your display. Press List. Your missed calls Conference Calling is a great way to chat list will appear, with the most recent with up to five other people while you’re missed call at the top of the list. out and about. 2 Scroll to the number you want to call back and press .
make calls To start a conference call: Note: If you are abroad the availability of this service depends on the network you 1 Call someone in the usual way. are using. You are charged your standard 2 Make a second call by entering the service plan rate for each call you make. new number then pressing . When this call connects the first call will be put on hold.
make calls SIM update when the service has been If you call Answer Phone from Line 2 but activated. have no messages, you will automatically be connected to your Line 1 Answer The following tariffs are not available on Phone if you have messages. Line 2: To switch between Line 1 and Line 2, ■ Orange Everytime 20 if it includes an press and hold the # key. option to call other networks ■ Orange Everytime 400 Note: Line 2 does not support Fax and ■ Orange Everytime 1000 Data.
make calls know who is calling you, or hide your number when you make a call Note: If you are abroad the availability of the services described in this section depends on the network that you are using. Your Caller id identifies you to a person you are calling and identifies a caller to you. To hide your number when calling another person, simply dial 141 before the number. To hide your number permanently, call customer services on 150 from your Orange phone or 07973 100 150 from any other phone.
3 manage your contacts
manage your contacts store the names and numbers of your friends, family and colleagues in your phonebook the number, for example Work number. 3 Enter the name of your contact and press OK. Your phone is preset to predictive text. See page 42 for details To open your phonebook press . of how to use predictive text. This opens your phonebook at the first 4 Press Save. alphabetical entry. 5 Press and to select a group for the contact. Press Save.
manage your contacts quickly, you will go to the names starting with the second letter on the key delete a single contact from your phonebook You can edit the contacts in your phonebook. 1 Press To edit contact details: 3 Scroll to Delete and press Select. to open your phonebook. 2 Scroll to the contact whose details you want to delete and press Options. 4 Press Yes to confirm you want to 1 Press to open your phonebook. delete this entry.
manage your contacts It’s a good idea to copy numbers from your SIM Card to your phone. 5 Choose whether you want original numbers saved to these locations to be kept or deleted. Press Select. 6 Press Yes to copy the numbers. This enables you to add extra information to, and personalise, your contacts.
manage your contacts Card address book. Then, simply return to your Orange shop regularly to have any new information backed up at no when I save a contact in my phonebook where are the details stored? additional cost. You can store up to 200 names and And, if you’re joining Orange from another numbers on your SIM Card’s memory.
manage your contacts Orange Directory Enquiries Call Orange Directory Enquiries for one step access to any numbers you need. Simply call 118 000 and tell the operator the name or place you are looking for and they will tell you the number (you can request three numbers per call). Then, they will send a text message to your phone at no extra cost, allowing you to call the number directly from the message or add it straight to your phonebook. Calls to Directory Enquiries are charged at 59 pence per call.
4 manage your calls
manage your calls what happens when you get an Answer Phone message? Answer Phone Call Return You can use Answer Phone Call Return When someone leaves a message on your Answer Phone, the symbol will be highlighted on your phone’s display along with the words Voice mail. This symbol will to return a call after someone has left a message on your Answer Phone, without having to remember or make a note of their number. remain until the message has been saved or deleted.
manage your calls You can use Answer Phone Call Return to return a call after someone has left a use Answer Phone shortcuts to manage your messages efficiently message on your Answer Phone, without having to remember or make a note of Your Answer Phone is quick to use as their number. there are several single key presses to help you move through your messages. To use Answer Phone Call Return: When listening to your messages press: 1 Listen to your Answer Phone message as normal.
manage your calls personalising your Answer Phone greeting set up an Answer Phone PIN For added Answer Phone security, you Your Answer Phone comes with a can set your Answer Phone to request a standard greeting but you can record your PIN (Personal Identification Number) each own personal greeting so your callers time you want to listen to your messages. know they’ve got through to you. To set up an Answer Phone PIN: 1 Call your Answer Phone by pressing and holding the 1 key.
manage your calls listen to your Answer Phone messages from any other phone and while abroad If you do not have access to your Orange Note: The cost to call your Answer Phone depends on your Service Plan. when you can’t take your calls, why not divert them phone, you can listen to your Answer Phone messages from any other phone not available to pay as you go customers even while abroad. To use this service you must set up an Answer Phone PIN.
manage your calls ■ If out of reach mail option, your Orange Answer ■ All data calls Phone number will automatically ■ All fax calls appear. Press OK. 8 If you choose the “If no reply” option, To activate a divert: choose how you would like your phone to ring before calls are diverted. This 1 Press Menu, scroll to Settings and press Select. can be anything between five and 30 seconds. Press OK. 2 Scroll to Call settings and press Select. 3 Call divert is highlighted. Press Select.
manage your calls To cancel your diverts: control the numbers that can be called from your phone 1 Press Menu, scroll to Settings and press Select. Fixed dialling allows you to limit the use of 2 Scroll to Call settings and press Select. your phone (typically by a friend or family 3 Call divert is highlighted. Press Select. member) to only the numbers stored in 4 Scroll to Cancel all and press Select. your phonebook, while Call barring blocks certain types of call.
manage your calls To store Fixed dialling numbers: Security settings and press Select. 2 Select Fixed dial numbers and your Once you have activated Fixed dialling numbers, follow the simple steps below to store them: phonebook will open. 3 Select a contact, then press Options and select Delete. 4 Enter your PIN2 code and press OK. 1 Enter the phone number of the contact whose details you want to add. The call barring password is preset to 2 Press Save. 1111.
manage your calls Orange Answer Fax not available to pay as you go customers ■ All incoming ■ Incoming when abroad If you spend a lot of time away from the office, 5 Activate is highlighted. Press Select. you can still keep on top of your faxes with 6 Enter your password and press OK. Orange Answer Fax. This service enables your Orange phone to store faxes until it is convenient for you to print them.
manage your calls keep an eye on how long you spend on your calls Note: For billing purposes the length of calls and service may be rounded off and subsequently differ slightly from the Your Orange phone allows you to keep track of the length of your calls and, consequently, estimate how much you spend. 1 Press Menu, scroll to Call history and press Select. 2 Scroll to Call charges and press Select. 3 Call duration is highlighted. Press Select.
5 text messaging
text messaging text messages are fun, quick and convenient save time using predictive text input When a phone call is inappropriate, or you Predictive text uses a dictionary to only want to convey a short and simple recognise certain combinations of letters message you can send a text message. to create words, allowing you to write text messages faster. 1 From the main display press Message. 2 A blank screen with a flashing cursor will be displayed. You can now write your text message.
text messaging Press 0 to accept the word or press When using standard text input, the keys repeatedly to view the alternative word contain the following letters or functions: options. When the right word appears press 0. A space will automatically be added and you can start to enter the next word. switch to standard text input How do I know which symbols are available on which keys? key symbols 1 .
text messaging brighten up your text message with a picture Note: The cost of sending a text picture message is the same as three standard text messages. You can send and receive picture messages from your phone to other compatible phones which use text picture messaging, write messages faster using text templates even when you are abroad. Text templates save you having to key in 1 From the main display, press Message. messages that you send frequently.
text messaging 4 Press Options, scroll to Add new and press Select. send the same text message to a group of people 5 Enter a template message and press OK. Group Text Messaging is a handy feature to use when you need to repeat the same To use a text template: message to more than one person. 1 From the main display press Message. 1 When you have finished writing your 2 Press Insert, scroll to Text message template and press Select. 3 Scroll to the template you want to use and press Select.
text messaging to read a text message ■ Delete 1 When you receive a text message, ■ Extract Delete the message. Message 1 is shown in the display. Extract a picture, sound or text from Press Select and your message the message. It will be saved in My inbox will open. 2 Scroll to the message you would like to folder or in your phonebook. ■ View information ■ Delete all read and press Options. The most recent message will appear at the top of the list. View information about the message.
text messaging view a list of options while writing your message ■ Add T9 dictionary Add a word to your predictive text dictionary. While writing a text message, press Note: This option is not available Options at any time and choose from: with standard text input. ■ ■ Send Change between standard and Send the message. ■ Save Save the message to your Drafts T9 languages predictive text. ■ Exit Exit out of the message. folder to send later.
6 Orange Multi Media services
Orange Multi Media services one click to your new Orange World Orange to suggest links that you’ll enjoy, the suggestions we make are based on your phone and the day of the week. For Just one click on your new LG C1100 example, on a Saturday we may suggest transports you to the latest games, ringtones sport to give you quick access to football and sports news from around the world. results.
Orange Multi Media services create your own Orange World find your way using Orange World The great thing about using Orange World There’s nothing more annoying than being is that you can constantly update it to suit lost or not having the right number to your interests. When you first enter Orange hand.
Orange Multi Media services share information with Orange World choose from a list of options while you are browsing Once you’re familiar with Orange World, You can access the Options menu at any why not let a friend know what they’re time by pressing Options. missing out on using the Mail and The full list of Options is as follows. Messages menu? Click Your Orange Email ■ to access an orange.net email account, This takes you to the Orange World which you can use on wap and the Internet.
Orange Multi Media services ■ Clear cache resetting wap Delete the information in the cache. In the unlikely event that you lose your Note: The Options menu is dynamic in wap settings, simply re-enter them from that its content may vary according to the relevant table overleaf. which wap site you are visiting. 1 Press Menu, scroll to Wap and empty your cache press Select. 2 Scroll to Profiles and press Select. Your phone has a cache to temporarily store wap files.
Orange Multi Media services bookmark your favourite sites When you find a site that you like you can bookmark it. This means that when you What are my GPRS wap settings? Option Setting Provider title Orange GPRS Wap Homepage http://orange.multimedia/ want to visit the site in the future you can shortcut to it from the Orange homepage. Preferred connect GPRS To bookmark a site: GPRS parameters - 1 Press Options, scroll to Save as APN orangewap bookmark and press Select.
Orange Multi Media services What are my Orange wap settings? Option Setting set up text alerts for sports results, horoscopes, news and lottery numbers Provider title Orange wap Need a giggle at a quirky news story? Want Homepage http://orange.multimedia/ to find out how your local football team are Preferred connect GSM doing? Set up Orange text alerts to stay GSM parameters - updated on the subjects that interest you.
Orange Multi Media services Note: You can receive text alerts when ■ roaming but you cannot set them up. All future Requests that you are sent regular updates on your chosen subject. access information direct from your phone’s Orange Plus menu 1 Press Menu, scroll to Orange and ■ No more Cancels the All future option. 6 Get info is highlighted. Press Select. press Select. 2 Scroll to Orange Plus and press Select. Note: You will be charged your normal 3 Scroll to Information and press Select.
Orange Multi Media services if you prefer to listen to the news rather than read it simply call 177 access Orange Internet from your PC With Orange Internet you can access all When you call 177 you can listen to up-to- these features: date information on a variety of subjects including lotto results, the weather in your ■ Personal email address and free email local area, your horoscope and a selection alerts. When you’re out and about, you of topical information from around the UK.
Orange Multi Media services register with Orange Internet To register with Orange Internet just visit www.orange.co.
7 personalise your phone
personalise your phone change the way your phone behaves in seconds To customise a profile: 1 Press Menu, scroll to Profiles and A profile is a phone setting that determines how your phone behaves when for example you receive new text messages or Answer Phone messages. press Select. 2 Scroll to the profile you want to customise and press Select. 3 Select Personalise and choose from: ■ To choose a profile from six Select an alert type such as ring preset options: or vibrate.
personalise your phone ■ Keypad tone To add a Favourite: Select a tone for keypad presses. ■ ■ ■ Flip tone 1 From the main display press Set the flip tone. 2 Select an empty space and press Add. . Effect sound volume 3 Scroll through your main menu Set the sound volume. options and press Select when you Power on/off volume reach the one you want to select an Set the volume of your power key. application from. 3 Select an application and press Add.
personalise your phone ■ Delete Delete the Favourite currently in use. ■ stored in your Applications menu. Delete all Delete the whole list of Favourites. ■ 3 All downloading applications will be To open a downloaded application: Information View the details of the Favourite. 1 Press Menu, scroll to Applications and press Select. download applications 2 Applications is highlighted. Press Your phone is preconfigured with Java™ 3 Scroll to the application you want to Select. technology.
8 manage your time
manage your time set the time and date in other countries around the world. 4 Select a city belonging to the same To set your phone’s time and date: time zone as the country you want to view the time of. 1 Press Menu, scroll to Settings and press Select. 5 Press Set to change your clock to another country’s time. 2 Date & Time is highlighted. Press Select. Note: The world clock times will only 3 Set date is highlighted. Press Select.
manage your time 1 Switch the alarm on and off. 2 Enter a time for the alarm to sound. 3 Set the repeat period. Choose from once, Mon-Fri, Mon-Sat, Everyday. 3 Your calendar will open. Scroll to the date you want to add an appointment to and press Options. 4 Add new is highlighted. Press Select. 4 Select the alarm tone you want. 5 Schedule is highlighted. Press Select. 5 Enter a name for the alarm and 6 Enter a subject and press OK. press OK. The subject can be up to 39 characters long.
manage your time To check your calendar settings: keep track of your time and finances 1 Press Options while you are in your calendar. 2 Choose from: ■ selected day. View all Shows details of all appointments. ■ 1 Press Menu, scroll to Fun & Tools and press Select. 2 Scroll to Calculator and press Select. Use the scroll keys to add, subtract, Delete past multiply and divide. Press Delete any appointments which have negative number or # to input a already taken place.
manage your time To use the unit converter: 6 Scroll down to Convert and press to choose what type of measurement you 1 Press Menu, scroll to Fun & Tools and press Select. want to convert your amount to. Your phone will automatically perform the 2 Scroll to Unit converter and conversion when this field is changed. press Select. 3 Press Unit repeatedly to choose what using the voice recorder type of measurement you want to convert.
manage your time 4 Speak into your phone. As you record Note: You can also record voice memos your memo, the time you have by pressing and holding remaining will show on the display. display. You will begin recording from the main 5 Press Save to save the recording. straightaway. Please obey all local laws. 6 Enter a name for the memo and Do not use this feature illegally. press OK. To listen to a recorded voice memo: 1 Press Menu, scroll to Fun & Tools and press Select.
9 have fun on your phone
have fun on your phone when you have time to spare, why not test your gaming skills against your phone wap games You can access a great selection of games on your phone using your wap connection. With the full colour screen and excellent These games are different to the sound quality, gaming on your LG C1100 is downloadable games as they require you to more fun than ever. You can also download be connected while you are playing.
10 International services
International services Orange International services for pay monthly customers Note: The availability of this service will be dependent on the partner network supporting Text Messaging and Whether it’s two weeks in the sun or a MultiMedia Messaging. quick business trip, take Orange with you when you go abroad and have the When travelling abroad, always try to keep reassurance that it’s the affordable way to safety at the front of your mind. keep talking.
International services What are the international dialling codes I need to add to numbers when I am calling to or from the UK? pay monthly check list before you travel 1 Call customer services on 159 from country code your Orange phone or 07973 100 159 Austria +43 from any other phone to activate your Belgium +32 phone so you can make and receive Cyprus +357 calls abroad.
International services 3 If you have Line 2 we recommend that Note: The availability of Orange products you divert all Line 2 calls to your and services when roaming is dependent Orange Answer Phone before you upon the partner network. leave as this service is not available while you are abroad. 4 Remove any temporary bars on Orange International services for pay as you go customers international calls using the menu options on your phone.
International services sense to use your Orange phone. How do I know which countries I can call from and to using my Orange phone? Orange’s low fixed price rates make it Call the Information line on 452 from simple to work out exactly what you will your Orange phone or 07973 100 452 be charged, so now you can stay in from any other phone. You can also go touch around the world. to www.orange.co.
International services pay as you go check list before you travel Note: Orange Top-up vouchers are not currently available abroad. Only UK vouchers will be redeemed. 1 Remove any temporary bars on international calls using the menu options on your phone. 2 Top up your Talk Time by: ■ ■ Credit or debit card 3 Make sure you pack your charger and a three-pin adaptor so you can charge your phone while abroad.
International services when you go abroad, you need to select the partner network to use For more information call Orange customer services on 150 or, if you are a pay as you go customer, on 451 from your Orange Orange has partnerships with a range of phone. networks in a variety of countries. When you go abroad, you need to select using your Answer Phone abroad the partner network to use.
International services using GPRS abroad If you use GPRS abroad you may need to manually select the network you use to ensure that you are roaming on a network that supports GPRS Roaming. Call customer services on 150 from your Orange phone, or 07973 100 150 from any other phone, to get an up-to-date list of foreign operators that support GPRS Roaming and the tariffs applicable to the service plan. You can connect to GPRS services as if you are in the UK when you use it abroad.
11 ensure your phone is secure
ensure your phone is secure Orange Care To get Pay monthly Orange Care please call 434 free from your Orange phone. Life’s difficult enough, without having to worry about the expense and hassle of Note: Orange Care includes insurance and replacing your phone. warranty which is subject to terms and conditions and exclusions as stated in With Orange Care you get: ■ ■ chapter 12.
ensure your phone is secure ■ ■ Don’t leave your phone in a vehicle. the key facts before calling, eg, time of If this can’t be avoided, please make theft, where you lost it, how it got sure it’s locked in the boot or locked in damaged and what the damage is, the glove compartment. steps taken to recover your phone and Never loan your phone to any other relevant details. You must someone else.
ensure your phone is secure free of charge for 12 months. Small What if I enter the wrong PIN? Business customers will receive a replacement for their lost, stolen and If you enter an incorrect SIM Card PIN damaged phones sent out within 24 hours or PIN2 three times in a row, your SIM of our acceptance of your claim. Card will block. You will need a PUK (personal unblocking key) to unblock manufacturer’s warranty your SIM Card.
ensure your phone is secure ensure that only authorised people can use your phone To turn your phone on once SIM Card If your phone’s SIM Card PIN is activated a When you switch your phone on, Enter four-digit PIN (Personal Identification PIN will appear in your display. Enter the Number) will be requested each time you four-digit PIN Code and press OK. PIN is activated: switch your phone on. This PIN is preset to 1111.
ensure your phone is secure security code protects your phone against unauthorised use What are the security codes for? Your Orange phone comes with a The security code can be set to activate number of preset security codes. when a different SIM Card is used in your Each code controls one of your phone’s phone, to prevent unauthorised use. The features. Use the table below to identify security code is preset to 0000. which code you need to activate each feature.
11 12 1 chapter header ■ x ■ x ■ x ensure your phone reference is secure
reference safety operate at a higher power level than is needed. As with any other radio 1 network services transmitting equipment, you are advised The mobile phone described in this guide is that for the satisfactory operation of your approved for use on the Orange network. phone and for your own safety, you should A number of features included in this guide use your phone only in the normal are called Network Services. These are operating position.
reference ■ ■ ■ keeping calls brief and to a minimum. Remember: Always give your full attention If you don’t have a personal handsfree kit to driving.
reference improperly installed and the air bag your vehicle. inflates, serious injury could result. ■ Check regularly that all mobile phone 5 fuse replacement ■ Always replace a blown fuse with a fuse equipment in your vehicle is mounted and of the same type and size. Never use a operating properly. fuse of a higher rating. Your mobile phone is a low power radio 6 transmitter and receiver.
reference To make an emergency call: 7 one touch emergency dialling If your phone supports preprogrammed one 1 If the phone is not on, switch it on. Check for adequate signal strength. 2 From the main display key in the touch emergency dialling, using the 9 key to call the emergency number may not be possible when you have restricted or barred emergency number for your location outgoing calls from your phone.
reference Your Orange phone, like any mobile phone, 8 operates using radio signals, mobile and Remember to follow any special regulations fixed line networks which cannot always in force in any area, and always turn off your guarantee connection in all conditions. phone wherever it is forbidden to use it, or Therefore never rely solely upon your mobile when it may cause interference or danger. phone for essential communication such as When connecting the phone or any medical emergencies.
reference Users with pacemakers should therefore: ■ ■ ■ ■ 11 other medical equipment Always keep your phone at least Operation of any radio transmitting 20 cm (8 inches) away from your equipment, including mobile phones, may pacemaker when the phone is interfere with the working of other switched on. inadequately protected medical devices. Never carry your phone in your breast Consult a physician or the manufacturer of pocket. the medical device if you have any questions.
reference 13 explosive materials Note: The functioning of your phone can be ■ You are advised to switch off your affected by localised conditions, and we phone when at a petrol station or cannot guarantee coverage inside buildings. other refuelling point. You must If you have difficulty in making or receiving observe restrictions on the use of calls, you should contact Orange customer radio equipment in fuel depots (fuel services.
reference ■ Your phone must be switched on to phone, because information stored on access games, ring tone composer, calendar, calculator, wap, infrared, timer them may be erased. ■ and other similar features. Do not switch Always switch your phone off in any facility where posted notices so require. your phone on when mobile phone use is ■ prohibited or when it may cause 15 interference or danger.
reference ■ Do not use your phone in dusty, dirty since overcharging may shorten its areas. Its moving parts can be lifetime. If left unused, a fully charged damaged. ■ Your phone is powered by a rechargeable battery will discharge itself over time. ■ battery. Note that a new battery’s full performance may only be achieved after ■ its moving parts and prevent operation. ■ approved replacement antenna. discharge cycles.
reference connection between the + and - ■ solvents, or strong detergents to clean always take adequate precautions when your phone. Wipe it with a soft cloth carrying a spare battery in a purse or slightly dampened in a mild soap and pocket. ■ Batteries must be recycled or disposed of water solution. ■ temperatures can shorten the life of regulations, and must never be disposed electronic devices, damage batteries and batteries in a fire. ■ Do not store it in hot areas.
reference radio waves and your phone Note: The SAR value for your phone has been provided to Orange by the manufacturer. By acting as facilitator for Specific absorbtion rate, or SAR, is an conveying this information to our internationally accepted way of measuring customers, Orange is fulfiling its duty as a how much radio frequency (RF) energy is responsible retailer. absorbed by the body when a mobile phone is used.
reference form for your records. direct debit Paying by Direct Debit is a convenient way to data protection pay. If you're a pay monthly customer you will We will use the personal information you still be sent a detailed monthly statement but supply us to help manage your Orange won't have to remember to send a cheque account efficiently, for example, to assist in each month. To set up a Direct Debit handling queries, sending bills (excluding payment call 150 from your Orange phone.
reference access which will allow changes to be made. Please call customer services who will send Orange Care terms and conditions you a form. 1 interpretation Orange useful booklets If you would like to receive a free booklet 1.
reference 100 150 from any other phone. Small 2.2 Orange is authorised by the insurer to Business customers should call 345 collect premiums, to accept or decline from their Orange phone or 07973 100 claims, to arrange repairs and issue 345 from any other phone and Business replacement phones on behalf of the Solutions customers should call 158 insurer. For the purposes of this from their Orange phone or 07973 100 Insurance “phone" means handset, 158 from any other phone.
reference the master policy, a copy of which can information an authorised user is the be obtained from HSBC Insurance Orange registered customer, other users Brokers Limited. Requests should be officially notified to Orange by the customer made in writing, stating your Orange and authorised by Orange, the registered phone number.
reference respect of claims arising outside the care in looking after the phone and take United Kingdom please refer to Clause all reasonable precautions to safeguard 6.14. To make a claim you must it against loss, theft or damage. provide the following: 3.2.1 the crime reference number in 4 exclusions respect of theft or malicious damage claims or the lost 3.2.2 3.2.3 4.
reference 4.1.5 breakdown of or interruption to the network service; and/or operating instructions; 4.1.6 loss of use or consequential loss of any kind; waves caused by aircraft or 4.1.7 cosmetic damage which does other aerial devices travelling at not impair the normal functions of the phone; 4.1.8 loss of or theft of items left 4.1.9 4.1.12 damage resulting from pressure sonic or supersonic speeds; 4.1.13 war and hostilities; 4.1.
reference 4.2.1 Orange has reason to believe you to Orange. you have made a fraudulent claim; 4.2.2 efforts to recover any lost or 4.2.3 4.2.4 6 general you do not make reasonable 6.1 It is a condition of this policy that the stolen items; replacement of any phone will only be the phone is not registered and made with an Orange product.
reference will continue to apply from the date the Insurance first came into force. 6.5 Should you find a phone that you have have not taken reasonable care of your phone any claim may be referred to reported lost or stolen before you have Chartered Loss Adjusters in order to received a replacement, you must carry out a special investigation into the report this to Orange immediately so circumstances of the claim.
reference 6.12 You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone. 6.13 A replacement item will be refused or 6.15 Where a replacement phone is issued under the warranty the original phone must be returned to Orange. 6.
reference 6.18 Orange will use its reasonable the date such cover originally came endeavours to dispatch any replacement phone to you within 24 into effect. 6.21 Any claim accepted under Orange hours of agreeing to issue such Care purchased as an optional extra replacement, however, for reasons with your Pay Monthly service plan will beyond our control this may not be subject to an administration fee. always be possible. See clauses 9.6, 9.6.1, and 9.6.2. for 6.
reference been, or are to be undertaken to a different service plan as indicated have been arranged by Orange; 7.1.3 you have complied with the in clauses 11.2 and 11.6. 8.2 Orange Care cover may be purchased foregoing terms and conditions; 7.1.4 separately once the initial period of 12 the Orange phone is registered and connected to the Orange months has expired. 8.3 Where phones share an Orange Group network in your name; service plan then each phone will be 7.
reference will be sent to you within 30 working days after the end of the month in which cover becomes effective. 9.2 Premiums will be invoiced monthly by Orange on behalf of the Insurer on your new tax may be passed onto you. 9.5 Where phones share an Orange Group service plan then Orange Care must be purchased separately for each phone. 9.6 Any claim accepted under Orange Orange account and must be paid Care will be subject to an along with your Orange charges. administration fee charged to your 9.
reference (including standard battery and charging unit but excluding 9.6.2 premiums paid. 9.8 Orange will negotiate renewals of the reconditioned and/or second Insurance policy on your behalf and hand phones) where the may change Insurer. The Insurer and defective material or Orange may vary the terms of the workmanship has been brought policy from time to time but will give to Orange’s attention within 6 you 90 days notice of any such months of the date of purchase changes.
reference 10 term and payments – pay as you go within 30 working days after the end Service Plan of the month in which cover becomes effective. 10.1 When you are connected to a pay as 10.3 You may request that the policy is you go service plan which requires terminated at any time during the 12 Orange Care to be purchased as an month period in which event Orange optional extra the premium must be will refund to you a pro rata proportion paid in advance. of the premium for the balance of 10.
reference 11 switching between Service Plans 11.3 In the event that you wish to switch from a pay monthly service plan which 11.
reference remaining of that period unless you 11.6 In the event you switch from a pay have already made a claim on the monthly service plan inclusive of policy in which event no refund will be Orange Care to a pay as you go due. service plan Orange Care will 11.5 In the event you switch from a pay as you go service plan to a pay monthly automatically cease. 11.
reference Orange phone or 07973 100 451 from pay monthly phone or 07973 100 150 any other phone. Small Business from any other phone. Pay as you go customers should call 345 from their customers should call 451 from their Orange phone or 07973 100 345 from Orange phone or 07973 100 451 from any other phone and Business any other phone.
reference 13.2 If your queries or complaints regarding are concerned Orange is monitored can in the second instance write to by HSBC Insurance Brokers Limited Product Insurance, Orange PCS, who are members of the General Senhouse Road, Darlington, DL1 Insurance Standards Council. 4YG. 13.3 If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL. 13.
reference pay monthly terms and conditions periodically updated Price Guide. These include any reasonable administration charges. 1 definitions Connection the process of giving you access to a The following words and expressions shall Service. ‘Disconnection’ and have the following meanings: ‘Re-connection’ have a corresponding Accessories meanings. products approved by Orange which you use Contract in conjunction with your phone.
reference Service. Orange Line 1 and Line 2 Orange Personal Communications Services Line 1 is the primary means by which you Limited, or any organisation that may have access to the Services. Line 2 is a succeed it as the assignee of this Contract. second line on the same phone with its own Phone phone number.
reference Roaming An optional Service which allows you to use 2 your Contract and the Minimum Term your Phone on other operators’ networks, usually in foreign countries. Services Network and other Services, including your Contract runs for at least 12 months 2.1 For each Phone you own, your Contract Orange Additional Services, provided or starts on the date of Registration and has procured by us for you to use. a Minimum Term of 12 months.
reference The Services are only available within the works. These may result in some or all of range of the base stations that make up the Services becoming temporarily our Network. However, please note that: unavailable. In such cases, we'll do everything we can to provide alternative 3.1.1 the quality and availability of Services and to keep the period of non- Services may sometimes be availability to a minimum. However, some affected by factors outside our interruption may be inevitable.
reference you've paid everything you owe us. At our discretion, we may 3.3.2 monitoring the Services you use 3.5 For the purposes of good management charge you for Re-connection and security, we may need to monitor the and removal of the Bar. contents of any text message you send We also reserve the right to from time to time. We may also tape Suspend Services if a complaint conversations between you and our has been made against you. customer services for training purposes.
reference notice. You are free to restore your Contract throughout this notice period, should you change your mind. terminating your Contract because Orange has changed its terms 4.3 You may also terminate your Contract if we vary its terms, resulting in an terminating your Contract during the excessive increase in the Charges or Minimum Term changes that alter your rights under this 4.2 You may terminate your Contract before Contract to your detriment.
reference have been imposed on us as a believing that any information you direct result of new legislation, have given us is false or statutory instrument, government regulation or licence; or 4.3.3 misleading; 4.4.
reference that if you fail to correct this breach of termination because Orange is no Conditions within 7 days, we may longer able to provide access to our terminate your Contract with immediate effect. Network 4.7 If, for reasons beyond our control, we are no longer able to provide Network termination of your Contract by Services, we will either: Orange 4.7.1 4.6 Orange reserves the right to terminate supplied with equivalent Services your Contract immediately if: 4.6.1 4.6.
reference 5 after Termination period and submit interim invoices to you. The Connection charge will be included what to do after Termination of your on your first invoice. Charges in respect Contract of Services not supplied directly by us eg 5.1 Termination of your Contract is subject to Roaming may be invoiced several months you paying us any money you owe us in arrears. VAT will be added to all and us paying you any money we owe invoices at the relevant rate where you.
reference penalties for overdue payments 6.2 If payment is not made within 14 days of things that you agree to do 6.4 Recognising that good management and its due date, we may charge interest on security of the Services is important to all all sums outstanding at the rate of 2% Orange customers, you agree that you above the base rate of National will: Westminster Bank Limited. This interest 6.4.
reference sending of any communication relating to their use; which is of an offensive, 6.4.4 6.4.7 comply with any reasonable abusive, indecent, obscene or instructions issued by us which menacing nature; concern your use of the Services, not cause, nor knowingly allow and co-operate with us in our others to cause, any nuisance, reasonable security and other annoyance or inconvenience, checks (which may include us whether to us or to any of our making phone calls to you).
reference 8 Line 2 - limitations on usage other factual information. You also confirm that: Suspension of Services 8.1 If we Suspend Services on Line 1, 9.1.1 Services on Line 2 will automatically be authorised to sign for a company Suspended also. or firm is duly authorised. 9.1.2 text messages 8.2 It is not possible to send or receive text messages on Line 2.
reference Services to your Phone while we we may ask you to lodge a Deposit with investigate further. Following our us before we Connect you. If you believe investigation, we will Connect or reinstate our assessment of you is incorrect, we the Services unless we have grounds to will review your eligibility. However, we terminate.
reference pay interest on Deposits. If you owe us to enhance or maintain the quality of the money, we may set off Deposits against the Services. amount due to us. If there is a balance left over in such cases, we will remit this to you either by cheque or by crediting your Account. what to do if your SIM Card is lost, stolen or damaged 12.2 You must inform us immediately if the SIM Card supplied to you is lost, stolen 12 SIM Card or damaged.
reference Charges are up to date and you pay your phone is not a part of your the current administration charge. Contract 14.1 Your Phone and Accessories are The software in the SIM Card and the Phone acquired by you outside the terms of is either owned by or licensed to Orange your Contract. which grants you a non-exclusive licence to use it for accessing the Services for the 15 changes to your Contract duration of your Contract and not otherwise.
reference We do, however, reserve the right to vary the 16 customer literature terms of this Contract from time to time and to make changes to your Price Plan. We acknowledge that if we do increase the please read all the information we send you Charges, withdraw Orange Additional 16.1 We update our Customer Literature from Services or introduce new mandatory time to time.
reference 17 assignment of Contract and change of 18 liability ownership of phone your Contract is personal to you 17.1 Your Contract is personal to you and you may not assign it. However, we may circumstances in which neither of us accepts liability 18.
reference legal liability up to a maximum of three thousand pounds per claim or a series factors beyond our control 18.3 We will not be liable to you if we are of related claims for any loss or damage unable to perform an obligation or which is: provide the Services to you because of a) direct financial loss.
reference 19 general your obligations under your Contract; b) any disclosure as may be within our changes to your Contract 19.1 Subject to Condition 15.2, your Data Protection Act registration. c) any disclosure required as a result of Contract may be varied or amended an order of any court of competent only by the express mutual agreement jurisdiction or by statutory authority. of both parties.
reference any other way. governing law 19.6 Your Contract is to be interpreted in disputes between you and us accordance with the Laws of England 19.4 You may request that disputes between and Wales. you and us are referred to arbitration under our Code of Practice for Consumer Affairs. We will supply a pay as you go terms and conditions copy of our Code of Practice for Consumer Affairs to you on request.
reference the process we carry out to enable your Limited, and any successor in business or phone to access the Services. assignee. 'Disconnection' and ‘Re-connection' have a Phone corresponding meaning. mobile telephone (excluding Accessories but Literature including charging unit and SIM which printed matter providing information on remains the property of Orange) approved by Services published by Orange and Orange for connection to its Network.
reference the temporary discontinuance of Services. works (including but not limited to works User required for security reasons), or may be you or another person notified by you to us affected by unforeseen events which may as authorised to use your Phone. result in the partial or complete non availability of the Services. 2 provision of services We will use all reasonable efforts to provide back-up Services and to keep all 2.
reference do not comply with any of these terms and conditions or if any money owed by you to us, whether in relation to Services or not, remains unpaid. 2.5 We shall investigate all complaints made period stated in Condition 3.1 such unused airtime will be forfeited. 3.3 Notwithstanding that you use all of a pay as you go Voucher or that the free airtime given to a Customer in accordance with whether by or against you and reserve 3.
reference Any remaining credit on your pay as you within 7 days of our giving you go Voucher will be reinstated if you notice of such failure; or reconnect. You can reconnect your 4.1.2 phone without having credit on your pay for whatever reason we are unable to provide the Services. as you go Voucher. 3.5 No cash credits will be given for unused 5 your responsibilities pay as you go Vouchers. Credit or Debit card payments are subject to our policy on acceptance in force from time to time. 5.
reference customers which shall include the 6 supplied by you use of the Network for the persistent sending of unsolicited 5.1.3 to us that the name, address and other reasonable cause; factual information which you provide to not act in a way, whether knowingly or otherwise, such that 5.1.4 5.1.5 6.1 By applying for Registration you represent communications without us are correct. 6.
reference 7 SIM Card which grants you a non-exclusive licence to use it for accessing the Services and 7.1 Any SIM Card we supply to you remains our property but it is your responsibility to not otherwise. 7.4 The SIM Card supplied with your Phone keep it safe. SIM Cards are easily enables the Phone to work on our damaged and should be handled with Network only. We will lift this restriction at care.
reference of these terms and conditions and, as request as permitted by Condition 9.4 between you and Orange, are your then any current pay as you go Voucher property. will lapse when you report the loss or 9.2 Any insurance or warranty relating to your theft of your Phone or if you do so make Phone must be purchased by you a request on the expiry of the 30-day separately of these terms and conditions.
reference 11 customer literature authorised employee of Orange. If you are in any doubt as to whether 11.1 We update our Customer Literature any statement or representation is from time to time. You are asked to properly authorised you should contact read your Customer Literature and to Orange customer services immediately. keep it until it is superseded.
reference advantageous as those set out herein. 13.2 Subject to Condition 13.1, we limit our legal liability up to a maximum of three 13 liability thousand pounds per claim or a series of related claims for any loss or damage 13.1 Except as provided in this Condition 13, which is: neither party shall be liable to the other, 13.2.1 direct financial loss. whether in contract or tort or otherwise, 13.2.
reference provisions of your Contract. your Contract; 14.2.2 14 general any disclosure as may be within our Data Protection Act registration. 14.1 Subject to Condition 10 these terms any disclosure required as a result and conditions may only be varied or of an order of any court of amended only by the express mutual competent jurisdiction or by agreement of both parties and the party seeking to rely on such variation or statutory authority. 14.
reference does not affect our rights under these terms and conditions in any other way. downloadable games terms and conditions 14.6 You may request that certain disputes between you and us are referred to 1 eligibility arbitration under our Code of Practice for Consumer Affairs, except for all 1.
reference service being supported by the foreign the UK will be subject to additional network. charges at the foreign network rates. Similar charges may apply in respect of 2 cost certain actions such as unlocking an individual character or feature. 2.1 The cost of downloading each Game in 2.3 Orange reserves the right to change its basic form is currently charged at these costs, and will publish any £1.50. For certain games, additional changes on www.orange.co.
reference Orange’s decisions regarding prize winners upon their nature. shall be final and no correspondence will No cash alternative is available in whole be entered into by Orange. Details of or part. winners will be made available by Orange on written request. You must not enter into 5 general any unlawful, inaccurate, vulgar or inappropriate detail at the point of registration for the prizes. 5.
reference readability of any transmission or other time to time or by network congestion. communications. Orange’s Standard Network Terms and 5.3 Orange reserves the right to amend these Terms and Conditions from time to time. Any alteration or addition to these Terms shall take effect immediately once posted on www.orange.co.uk/games. Condition continue to apply in parallel with these Terms and Conditions. 5.7 You must only use the Game for your own personal use, and not for any commercial purpose.
reference Declaration of conformity applicable standards details suplliers Details R&TTE Directive 1999/5/EC LG Electronics ■ EN 301 489-7 : 2002 LG Electronics Inc. ■ EN 60950-1 : 2001 LG Kang-nam Tower 679, Yoksam-dong, ■ EN 50360 : 2001 Kangnam-gu, Seoul, Korea ■ 3GPP TS 51.010-1, V5.6.0 : 2003 product details Selection according to GCF-CC. V3.12.
reference declaration I hereby declare under our sole reponsibility that the product mentioned above to which this declaration relates complies wuth the above mentioned standards and Directives LG Electronics Inc. Amsterdam office Veluwezoom 15, 1327 AE Almere, The Netherlands Tel: +31 -36-547-8940 Email: seokim@lge.
reference 151
index a c Alarm clock 64 Answer Phone see Orange Answer Phone Calculator 66 Calendar 65 Calls 16 Answer a call 18 answering 18 Appointments 65 barring 37 Automatic redial 18 length 39 Add an entry to your phonebook 26 make a 16 Alert tones 60 mute 20 Abroad 72 timings 39 waiting 19 b Busy a call Caller id 18 Barring calls 37 Bookmarks 54 152 23 Care see Orange Care Codes 84 Conference calling 21 Copy contacts 28
index d g Download applications 62 Dialling fixed 36 divert a call 35 70 GPRS 50 Group text messaging 45 i Directory Enquiries Information menu see Orange Directory Enquiries Dialled numbers Games see Orange Plus 38 International services e Emergency calls 38 f pay monthly customers 72 pay as you go customers 74 network selection 77 Internet menu Favourites 61 see Orange Internet Fax and data l see Orange Answer Fax Fixed dialling 36 Fun and games 70 Line 2 23 153
index m Orange Internet Memory Orange Text Media services 58 phonebook 29 Orange Plus 56 Memory mate 28 Orange 177 57 Orange 277 55 Menu 10 Message alert 46 Missed calls 20 Mute 20 Orange World p Personalise o 50 60 Phonebook Orange Answer Fax 39 add number 26 Orange Answer Phone 32 store a name and number 26 Answer Phone Call Return 32 edit 27 Answer Phone PIN 34 deleting 27 checking from any other phone 34 make a call using your phonebook 26 messages 32
index r Sound settings 60 Received calls 38 Swap between calls 19 Received messages 38 Symbols on your display 14 Redialling 18 Review your calls 38 t Ring tone 14 Taking a second call 19 Text entry 42 s Text Media Safety 86 Security codes 84 Settings clock key sound wap 64 8 see Orange Text Media Text messages send 42 write 42 attach a picture 44 60 Text templates 44 50 Time and date 64 SIM Card backup 28 Tones 60 SIM Card PIN 83 Travel abroad SMS see Inte
index u Unit converter 67 v Vibrating alert 60 Voice Media see Orange 177 Volume 17 Voice recorder 67 w Wap 50 Wap games 70 Writing text 42 156
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