Troubleshooting Guide

ManualsBrandsLG Electronics ManualsSmart Appliances7.4 cu. ft. Graphite Steel Electric Dryer with Round Door and Wi-Fi Enabled

51TROUBLESHOOTING

ENGLISH

Before Calling for Service

This dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early

stage. If the dryer does not function properly or does not function at all, check the following before you call for

service.

Operation

Problem Possible Cause Solutions

The Flow Sense™

indicator remains

active after clearing

the restriction in

the venting.

After clearing the restriction,

the Flow Sense™ system

requires multiple, consecutive

cycles to determine that

the performance value has

improved before the Flow

Sense™ indicator is reset.

• If the Flow Sense™ indicator remains active for more

than five cycles after the restriction has been cleared,

call for service.

Dryer will not turn

Power cord is not properly

plugged in.

• Make sure that the plug is securely plugged into a

grounded outlet matching the dryer’s rating plate.

House fuse is blown, circuit

breaker has tripped, or power

outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase

fuse capacity. If the problem is a circuit overload, have

it corrected by a qualified electrician.

Dryer does not heat

House fuse is blown, circuit

breaker has tripped, or power

outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase

fuse capacity. If the problem is a circuit overload, have

it corrected by a qualified electrician.

• NOTE: Due to the design of electric dryers, it is

possible for a circuit problem to allow an electric dryer

to run without heat.

Gas supply or service is

turned off.

• Confirm that the house gas shutoff and the dryer gas

shutoff valves are both fully open. Even if gas is not

supplied to the dryer, it will run and no error codes will

display. Verify that other gas appliances in the home

are working normally.

ENERGY SAVER option

selected (on some models)

• If using the Normal cycle, deselect the ENERGY

SAVER option. The Energy Saver option is selected by

default. This option reduces energy use by adding an

air dry section to the beginning of the cycle. It is normal

to feel no heat at the beginning of the cycle while in

ENERGY SAVER mode.

Clothes take too

long to dry

Exhaust ducts are blocked,

dirty, or duct run is too long.

• Confirm that the exhaust duct is properly configured

and free of debris, lint, and obstructions. Make sure that

outside wall dampers can open properly and are not

blocked, jammed, or damaged.

Load is not properly sorted.

• Separate heavy items from lightweight items. Larger

and heavier items take longer to dry. Light items in a

load with heavy items can fool the sensor because the

light items dry faster.

Display show error

code nP

Electric dryer power cord

is not connected correctly,

or house power supply is

incorrect.

• Check the power supply or the connection of the power

cord to the terminal block.

Display show error

code gAS

Gas supply or service turned

off (gas models only).

• Confirm that house gas shutoff and the dryer gas

shutoff are both fully open.

Summary of content (6 pages)

PAGE 1
TROUBLESHOOTING 51 Before Calling for Service Operation Problem Possible Cause The Flow Sense™ indicator remains active after clearing the restriction in the venting. After clearing the restriction, the Flow Sense™ system requires multiple, consecutive cycles to determine that the performance value has improved before the Flow Sense™ indicator is reset. ••If the Flow Sense™ indicator remains active for more than five cycles after the restriction has been cleared, call for service.
PAGE 2
52 TROUBLESHOOTING Problem Clothes take too long to dry Drying time is not consistent Possible Cause Solutions Large load of heavy fabrics. ••Heavy fabrics take longer to dry because they tend to retain more moisture. To help reduce and maintain more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size. Dryer controls are not set properly. ••Use the appropriate control settings for the type of load you are drying.
PAGE 3
TROUBLESHOOTING 53 Performance Problem Clothes are wrinkled Clothes are shrinking Solutions Fabric softener used incorrectly. ••Confirm and follow the instructions provided with your fabric softener. Clean and dirty clothes are being dried together. ••Use your dryer to dry only clean items. Soil from dirty clothes can transfer to the clean clothes in the same or later loads. Clothes were not properly cleaned or rinsed before being placed in the dryer.
PAGE 4
54 TROUBLESHOOTING Problem Excess static in clothes after drying Possible Cause Solutions Fabric softener is not used or used incorrectly. ••Use a fabric softener or the REDUCE STATIC option, if equipped, to reduce static electricity. Be sure to follow the manufacturer’s instructions. Clothes dried too long (overdried). ••Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time, or use MANUAL DRY cycles.
PAGE 5
TROUBLESHOOTING 55 Steam Functions (Steam Models) Problem Possible Cause Solutions This is normal. ••This is steam condensation. The dripping water will stop after a short time. Garments still wrinkled after Steam Fresh™ Too many or overly different types of garments in dryer. ••Small loads of 1 to 5 items work best. Load fewer garments. Load similar types of garments. Creases or pleats are gone from garments after Steam Fresh™ The function of this cycle is to remove wrinkles from fabric.
PAGE 6
56 TROUBLESHOOTING Error Codes Problem Possible Cause Solutions Error code: tE1 through tE7 Temperature sensor failure. ••Turn off the dryer and call for service. Display shows error code: PS Power cord is connected incorrectly. ••Check the connection of the power cord to the terminal block. Exhaust system is too long or has too many turns/restrictions. ••Install a shorter or straighter duct run. See the Installation Instructions for details.