Use and Care Manual

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48 TROUBLESHOOTING

TROUBLESHOOTING

FAQs: Frequently Asked Questions

Q: When I press a button, why does my dryer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold

the button that has *Control Lock on or under it for 3 seconds.

Q: Why does my dryer take so long to dry clothes?

A: Proper airow is critical to the efcient operation of clothes dryers. A lint lter which is full of lint or

clogged with fabric softener sheet residue can reduce the airow to the point that the time required

to dry clothing will be greatly increased. Another factor affecting dry time is your home exhaust

system. An exhaust system which is dirty and clogged with lint, or is excessively long, needs to be

professionally cleaned or repaired.

Q: Why does my dryer start by itself every few minutes?

A: This is how the Wrinkle Care feature works. The dryer runs briey every few minutes for up to 3

hours after the cycle nishes. This feature is designed to help prevent wrinkles from setting in when

the dryer is not unloaded immediately after the cycle is nished.

Q: Why does my dryer show 3 minutes when I select the Steam Fresh™ cycle?

A: When the Steam Fresh™ cycle is selected, the dryer displays the recommended number of garments

for the cycle, not the estimated cycle time, until the cycle is started. Use the More Time or Less

Time buttons to adjust the load size setting for the number of garments you desire. For a large load

or single bulky item use the

(big) setting.

User Support Videos

For further assistance, there are videos and tutorials available

through the LG.com website.

On the lg.com/us home page, click on the Support menu tab

to bring up the menu selections. Select Video Tutorials.

Scan this QR code to quickly access the

video search page on the LG website.

Type Dryer in the search box on the new page and click the

Once there, type Dryer in the search box.

Search button.

Summary of content (7 pages)

PAGE 1
48 TROUBLESHOOTING TROUBLESHOOTING FAQs: Frequently Asked Questions Q: When I press a button, why does my dryer beep and then nothing happens? A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has *Control Lock on or under it for 3 seconds. Q: Why does my dryer take so long to dry clothes? A: Proper airflow is critical to the efficient operation of clothes dryers.
PAGE 2
TROUBLESHOOTING 49 Before Calling for Service Operation Problem Possible Cause The Flow Sense™ indicator remains active after clearing the restriction in the venting. After clearing the restriction, the Flow Sense™ system requires multiple, consecutive cycles to determine that the performance value has improved before the Flow Sense™ indicator is reset. • If the Flow Sense™ indicator remains active for more than five cycles after the restriction has been cleared, call for service.
PAGE 3
50 TROUBLESHOOTING Problem Clothes take too long to dry Drying time is not consistent Possible Cause Solutions Large load of heavy fabrics. • Heavy fabrics take longer to dry because they tend to retain more moisture. To help reduce and maintain more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size. Dryer controls are not set properly. • Use the appropriate control settings for the type of load you are drying.
PAGE 4
TROUBLESHOOTING 51 Performance Problem Clothes are wrinkled Clothes are shrinking Solutions ••Confirm and follow the instructions provided with your fabric softener. Clean and dirty clothes are being dried together. ••Use your dryer to dry only clean items. Soil from dirty clothes can transfer to the clean clothes in the same or later loads. Clothes were not properly cleaned or rinsed before being placed in the dryer.
PAGE 5
2 TROUBLESHOOTING Problem Excess static in clothes after drying Possible Cause Solutions Fabric softener is not used or used incorrectly. ••Use a fabric softener or the REDUCE STATIC option, if equipped, to reduce static electricity. Be sure to follow the manufacturer’s instructions. Clothes dried too long (overdried). ••Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time, or use MANUAL DRY cycles.
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TROUBLESHOOTING 53 Steam Functions (Steam Models) Problem Possible Cause Solutions This is normal. Garments still wrinkled after Steam Fresh™ Too many or overly different types of garments in dryer. ••Small loads of 1 to 5 items work best. Load fewer garments. Load similar types of garments. Creases or pleats are gone from garments after Steam Fresh™ The function of this cycle is to remove wrinkles from fabric. ••Use an iron to replace creases and pleats in garments.
PAGE 7
54 TROUBLESHOOTING Error Codes Problem Possible Cause Solutions Error code: tE1 through tE7 Temperature sensor failure. ••Turn off the dryer and call for service. Display shows error code: PS Power cord is connected incorrectly. ••Check the connection of the power cord to the terminal block. Exhaust system is too long or has too many turns/restrictions. ••Install a shorter or straighter duct run. See the Installation Instructions for details.