User's Manual

TROUBLESHOOTING
Before requesting service
Please check the following before you contact the service center. If the problem persists, contact your local service center.
Problem Possible Causes What To Do
Smart Gateway does not
work.
Smart Gateway is unplugged
Voltage is lower than rated voltage.
Make sure the Smart Gateway is pushed
completely into the outlet.
Check the rated voltage.
LED light does not turns
on.
LED is covered by material.
Remove material that covers LED.
Appliances are not joined
to list.
Appliance has communication problem a
number of appliances excess.
Reconnect to Smart Gateway after
minutes.
Because appliances are joined to
Appliances are not
controlled.
Distance between Smart Gateway and
appliance is too far.
Check the strength of signal and make
narrow distance.
After set network
configuration,
Smartphone can’t connect
to Smart Gateway.
POWER light turns to red.
Wi-Fi light turns off.
Connect to Smart Gateway when
POWER light turns to green.
Press the Reset button for 5 sec.
Smart Gateway is not
shown on Wi-Fi list.
Check the power supplied for Smart
Gateway.
Check the mode of Smart Gateway.
Supply the power to Smart Gateway.
Change the mode to AP.
After Connect to Smart
Gateway, Internet doesn’t
work.
Check the router is existed. Purchasing router is recommended.
WPS does not work.
Check a number of AP around Smart
Gateway.
Router does not support WPS.
WPS does not work sometimes when
many AP are existed around Smart
Gateway.
Refer to the router’s manual.