Full Product Manual

22 SMART FUNCTIONS
SMART FUNCTIONS
Smart Diagnosis™ Function
• For appliances with the or logo
Should you experience any problems with the
appliance, it has the capability of transmitting
data via your telephone to the LG Customer
Information Center. NFC or Wi-Fi equipped
models can also transmit data to a smartphone
using the LG SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
This gives you the capability of speaking directly
to our trained specialists. The specialist records
the data transmitted from the appliance and
uses it to analyze the issue, providing a fast and
effective diagnosis.
1
Call the LG Electronics Customer
Information Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Open the refrigerator door.
3
Press the Eco Friendly button.
NOTE
• If the door has been open for longer than 60
seconds, close the door and repeat steps 2
and 3.
4
Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
5
Press and hold the Freezer button for 3
seconds while holding your phone in front of
the speaker.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
• The Smart Diagnosis™ function depends on
the local call quality.
• Bad call quality may result in poor data
transmission from your phone to the call
center, which could cause Smart Diagnosis™
to malfunction.