Troubleshooting Guide

ManualsBrandsLG Electronics ManualsAppliances30 in. W 22 cu. ft. 2 Door Bottom Freezer Refrigerator in White with Drawer

SMART DIAGNOSIS

Press and hold the Freezer button for three

seconds while continuing to hold your

phone to the speaker.

After you hear three beeps, release the

Freezer button.

Keep the phone in place until the tone

transmission has nished. This takes about

3 seconds, and the display will count down

the time. Once the countdown is over

and the tones have stopped, resume your

conversation with the specialist, who will

then be able to assist you in using the

information transmitted for analysis.

Should you experience any problems with your

refrigerator, it has the capability of transmitting

data via your telephone to the LG service

center. This allows you to speak directly to our

trained specialists. The specialist records the

data transmitted from your machine and uses

it to analyze the issue, providing a fast and

eective diagnosis.

If you experience problems with your

refrigerator, call 1-800-243-0000 in USA

(1-888-542-2623 in Canada). Only use the

Smart Diagnosis feature when instructed

to do so by the LG call center agent. The

transmission sounds that you will hear are

normal and sound similar to a fax machine.

Smart Diagnosis cannot be activated unless

your refrigerator is connected to power. If

your refrigerator is unable to turn on, then

troubleshooting must be done without using

Smart Diagnosis.

Using Smart Diagnosis

First, call 1-800-243-0000 in USA (1-888-542-2623

in Canada). Only use the Smart Diagnosis feature

when instructed to do so by the LG call center

agent.

Open the refrigerator door.

Hold the mouthpiece of your phone in front

of the speaker that is located on the right

side of the control pad, when instructed to

do so by the call center.

SMART DIAGNOSIS

(Some models).

NOTE

For best results, do not move the phone

while the tones are being transmitted.

If the call center agent is not able to get

an accurate recording of the data, you

may be asked to try again.

NOTE

Call quality dierences by region may

aect the function.

Use the home telephone for better

communication performance, resulting

in better service.

Bad call quality may result in poor data

transmission from your phone to the

machine, which could cause Smart

Diagnosis to malfunction.

ENGLISH

Summary of content (8 pages)

PAGE 1
43 SMART DIAGNOSIS ENGLISH SMART DIAGNOSIS TM (Some models). Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This allows you to speak directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis.
PAGE 2
TROUBLESHOOTING 44 Review the Troubleshooting section before calling for service; doing so will save you both time and money. Problem Refrigerator and Freezer section are not cooling. Cooling System runs too much. Possible Causes Solutions The refrigerator control is set to OFF (some models). Turn the control ON. Refer to the Setting the Controls section for proper temperature settings. The refrigerator is in the defrost cycle.
PAGE 3
45 TROUBLESHOOTING Problem ENGLISH Refrigerator or Freezer section is too warm. Possible Causes Solutions The refrigerator was recently installed. It may take up to 24 hours for each compartment to reach the desired temperature. The air vents are blocked. Rearrange items to allow air to flow throughout the compartment. Refer to the airflow diagram in the Using Your Refrigerator section. The doors are opened often or for long periods of time.
PAGE 4
TROUBLESHOOTING 46 Problem Food is freezing in the refrigerator compartment. Frost or ice crystals form on frozen food (outside of package). Solutions The doors are opened often or for long periods of time. When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. The doors are not closed correctly.
PAGE 5
47 TROUBLESHOOTING Problem Possible Causes Solutions ENGLISH Refrigerator or Freezer section is too cold. Incorrect temperature control settings. If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information. Frost or ice crystals on frozen food (inside of sealed package). Condensation from food with a high water content has frozen inside of the food package.
PAGE 6
TROUBLESHOOTING 48 Problem Possible Causes If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently. The doors are not closed completely. If the doors are not properly closed, ice cted.
PAGE 7
49 TROUBLESHOOTING Problem Possible Causes ENGLISH Ice has a bad The water supply contains taste or odor. minerals such as sulfur. (Ice maker installed only) Solutions A water lter may need to be installed to eliminate taste and odor problems. NOTE: In some cases, a er may not help. It may not be possible to remove all minerals / odor / taste in all water supplies. The icemaker was recently installed. Discard the t few batches of ice to avoid discolored or bad tasting ice.
PAGE 8
TROUBLESHOOTING 50 Problem Solutions Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator. Normal Operation The refrigerator is not resting solidly on the floor. The floor is weak or uneven or the leveling legs need to be adjusted. See the “Door Alignment” section. The refrigerator with a linear compressor was jarred while running.