Troubleshooting Guide

ManualsBrandsLG Electronics ManualsAppliances21.7 cu. ft. Side by Side Refrigerator with InstaView Door-in-Door in Stainless Steel, Counter Depth

39SMART DIAGNOSIS

ENGLISH

Should you experience any problems with your

refrigerator, it has the capability of transmitting

data via your telephone to the LG service

center. This gives you the capability of speaking

directly to our trained specialists. The specialist

records the data transmitted from your machine

and uses it to analyze the issue, providing a fast

and e

ective diagnosis.

1 Lock the display. To lock the display, press

and hold the Lock button for three seconds.

(If the display has been locked for over

minutes, you must deactivate the lock and

then reactivate it.)

2 Open the refrigerator door.

3 Hold the mouthpiece of your phone in

front of the speaker that is located on the

right hinge of the refrigerator door, when

instructed to do so by the call center.

4 Press and hold the Freezer button for three

seconds while continuing to hold your phone

to the speaker.

5 After you hear three beeps, release the

Freezer button.

6 Keep the phone in place until the tone

transmission has

This takes about

three seconds, and the display will count

down the time. Once the countdown is

over and the tones have stopped, resume

your conversation with the specialist, who

will then be able to assist you in using the

information transmitted for analysis.

NOTE

For best results, do not move the phone

while the tones are being transmitted.

If the call center agent is not able to get

an accurate recording of the data, you

may be asked to try again.

NOTE

Call quality di erences by region may

ect the function.

Use the home telephone for better

communication performance, resulting

in better service.

Bad call quality may result in poor data

transmission from your phone to the

machine, which could cause Smart

Diagnosis

to malfunction.

First, call 1-800-243-0000 in USA(1-888-542-

2623 in Canada). Only use the Smart Diagnosis

feature when instructed to do so by the LG call

center agent.

USING SMART DIAGNOSIS

SMART DIAGNOSIS

If you experience problems with your refrigera-

tor, call 1-800-243-0000 in USA(1-888-542-2623

in Canada). Only use the Smart Diagnosis

feature when instructed to do so by the LG call

center agent. The transmission sounds that

you will hear are normal and sound similar to a

fax machine.

Smart Diagnosis cannot be activated unless

your refrigerator is connected to power. If your

refrigerator is unable to turn on, then trouble-

shooting must be done without using Smart

Diagnosis.

Summary of content (4 pages)

PAGE 1
SMART DIAGNOSIS 39 SMART DIAGNOSIS If you experience problems with your refrigerator, call 1-800-243-0000 in USA(1-888-542-2623 TM in Canada). Only use the Smart Diagnosis feature when instructed to do so by the LG call center agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. TM Smart Diagnosis cannot be activated unless your refrigerator is connected to power.
PAGE 2
40 TROUBLESHOOTING ENGLISH TROUBLESHOOTING Common Product Questions How do I unclog the ice dispenser chute? Eliminate the frost of ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup. Make sure that the refrigerator doors are closed before attempting to dispense ice.
PAGE 3
TROUBLESHOOTING 41 Noises You Might Hear Rattling Possible Causes The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off. Rattling noises may come from the ﬂow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator. Refrigerator is not resting solidly on the ﬂoor.
PAGE 4
2 TROUBLESHOOTING Before Calling for Service ENGLISH Review this section before calling for service; doing so will save you both time and money. Cooling Problem Refrigerator and Freezer section are not cooling. Possible Causes The refrigerator control is set to OFF (some models). Refrigerator is set to Demo Mode Refrigerator is in the defrost cycle. Refrigerator was recently installed. Refrigerator was recently relocated. Cooling System runs too much. Refrigerator is replacing an older model.