Troubleshooting Guide

ManualsBrandsLG Electronics ManualsSmart Appliances7.3 cu. ft. Smart Double Oven Electric Range, Self-Cleaning, Convection and Wi-Fi enabled in Black Stainless Steel

TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

FAQs

What types of cookware are recommended for

use with the cooktop?

•

The pans must have a flat bottom and straight

sides.

•

Only use heavy-gauge pans.

•

The pan size must match the amount of food to be

prepared and the size of the surface element.

•

Use tight fitting lids.

•

Only use flat-bottom woks or 12" to 14" round-

bottom woks when using an LG supplied wok grate.

Why do the heating elements appear to be turning

ON and OFF during use of the cooktop or oven?

Depending on your cooktop element setting or the

temperature selected in your oven, it is NORMAL for

the cooking elements to cycle on and off.

My new oven doesn’t cook like my old one. Is

there something wrong with the temperature

settings?

No, your oven has been factory tested and calibrated.

For the first few uses, follow your recipe times and

temperatures carefully. If you still think your new

oven is too hot or too cold, you can adjust the oven

temperature yourself to meet your specific cooking

needs. Refer to the Oven Temperature Adjustment

section in this manual for easy instructions on how to

adjust your thermostat.

Is it normal to hear a clicking noise coming from

the back of my oven when I am using it?

Your new range is designed to maintain a tighter

control over your oven’s temperature. You may hear

your oven’s heating elements click on and off more

frequently on your new oven. This is NORMAL.

Why is the time flashing?

This means that the product has just been plugged

in, or that it has experienced a power interruption. To

clear the flashing time, press any button and reset the

clock if needed.

During convection cooking the fan stops when I

open the door. Is that normal?

Yes, this is normal. When the door is opened, the

convection fan will stop until the door is closed.

Can I use aluminum foil to catch drippings in my

oven cavity?

Never use aluminum foil to line the bottom or sides

of the oven. The foil will melt and stick to the bottom

surface of the oven and will not be removable. Use a

sheet pan lined with parchment paper and placed on

a lower oven rack to catch drippings instead. (If foil

has already melted onto the bottom of the oven, it will

not interfere with the oven's performance.)

Can I use aluminum foil on the racks?

Do not cover racks with aluminum foil. Covering

entire racks with foil restricts air flow, leading to poor

cooking results. Use a sheet pan lined with parchment

paper under fruit pies or other acidic or sugary foods

to prevent spillovers from damaging the oven finish.

CAUTION

Foil may be used to wrap food in the oven, but

do not allow the foil to come into contact with the

exposed heating/broiling elements in the oven.

The foil could melt or ignite, causing smoke, fire,

or injury.

Can I leave my racks in the oven when running a

Self Clean cycle?

No. Although it will not damage the racks, it will

discolor them and may make them hard to slide in

and out during use. Remove all items from the oven

before starting a Self Clean cycle.

What should I do if my racks are sticky and have

become hard to slide in and out?

Over time, the racks may become hard to slide in and

out. Apply a small amount of olive oil to the ends of the

racks. This will work as a lubricant for easier gliding.

What should I do for hard to remove stains on my

cooktop?

The cooktop should be cleaned after every use to

prevent permanent staining. When cooking foods with

high sugar content, such as tomato sauce, clean the

stain off with a scraper while the cooktop is still warm.

Use an oven mitt when scraping to prevent burns.

Refer to the MAINTENANCE section of this owner's

manual for further instruction.

Why aren't the function buttons working?

Make sure that the range is not in Lock Out mode.

The lock

will show in the display if Lock Out is

activated. To deactivate Lock Out, press and hold

Lower CLEAR/OFF for three seconds. The unlock

melody sounds and Loc appears in the display until

the controls are unlocked.

Summary of content (6 pages)

PAGE 1
TROUBLESHOOTING 49 Can I use aluminum foil to catch drippings in my oven cavity? FAQs Never use aluminum foil to line the bottom or sides of the oven. The foil will melt and stick to the bottom surface of the oven and will not be removable. Use a sheet pan lined with parchment paper and placed on a lower oven rack to catch drippings instead. (If foil has already melted onto the bottom of the oven, it will not interfere with the oven's performance.
PAGE 2
50 TROUBLESHOOTING My range is still dirty after running the EasyClean® cycle. What else should I do? Is it safe for my convection fan, broil burner or heater element to get wet during EasyClean®? The EasyClean® cycle only helps to loosen light soils in your oven range to assist in hand-cleaning of your oven. It does not automatically remove all soils after the cycle. Some scrubbing of your oven range is required after running the EasyClean® cycle. Yes.
PAGE 3
TROUBLESHOOTING 51 Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. Symptoms Possible Causes / Solutions •• Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the oven rack is level. Range is not level.
PAGE 4
52 TROUBLESHOOTING Symptoms Possible Causes / Solutions •• Plug on range is not completely inserted in the electrical outlet. - Make sure electrical plug is plugged into a live, properly grounded outlet. •• A fuse in your home may be blown or the circuit breaker tripped. Oven will not work - Replace the fuse or reset the circuit breaker. •• Oven controls improperly set. - See the Using the Oven section. •• Oven too hot. - Allow the oven to cool to below locking temperature.
PAGE 5
TROUBLESHOOTING 53 Possible Causes / Solutions •• Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended. Food does not broil properly - See the Using the Oven section. •• In some areas the power voltage may be low. - Preheat the broil element for 5-7 minutes. - See the Broiling Guide. Oven temperature too hot or too cold Scratches or abrasions on cooktop surface •• Oven sensor needs to be adjusted. - See Oven Temperature Adjustment in the Features section.
PAGE 6
54 TROUBLESHOOTING Symptoms Possible Causes / Solutions •• Oven is too hot. Oven door does not open after a Self Clean cycle - Allow the oven to cool below locking temperature. •• Allow about one hour for the oven to cool after the completion of a Self Clean cycle. The door can be opened when the lock is no longer displayed. •• The control and door may be locked. •• Oven controls not properly set. The oven does not clean after a Self Clean cycle - See the Self Clean section. •• Oven was heavily soiled.