FAQ

LG Proactive Customer Care – 1 Year Extended Limited Warranty Promotion
Issue Date: 08/04/20
b. A PCC program banner shows up at the top of the app with a “Get Started” button
c. Customer is re-directed to the promo landing page after clicking the “Get Started” button
i. Customer registers the product and,
ii. Uploads proof of purchase
d. Customer submits a claim for validation and receives a text and/or email confirming submission
e. An email confirming the extended limited warranty and providing further information will be provided
Desktop customer journey:
1) Purchase an eligible product during the program period
2) Customer goes to the promo page at www.lg-promos.com/PCC10
3) An overview of the program details and a “Get Started” checklist are provided
4) Customer is instructed to download and create an account using the LG ThinQ App
a. Connect product to WiFi
b. A PCC program banner shows up at the top of the app with a “Get Started” button
c. Customer is re-directed to the promo landing page after clicking the “Get Started” button
i. Customer registers the product and,
ii. Uploads proof of purchase
d. Customer submits claim for validation and receives a text and/or email confirming submission
e. An email confirming the extended limited warranty and providing further information will be provided
Additional Program Requirements:
LG requires that the following guidelines be implemented as a requirement for program participation:
 LG sponsored/authorized value add or services offers may be advertised with packages
 This promotional offer for the specified products above cannot exceed the effective dates specified.
 Print or website advertising for this promotion must not refer to an instant rebate or instant savings related to
this promotional offer.
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