Troubleshooting Guide

42
BEFORE YOU CALL FOR SERVICE
Check the following before you call for service.
Problem Solutions (Reference page)
The power supply cannot be
turned on.
Check that the power switch is turned on. (Page 18)
The power supply
automatically turns off.
This is not a failure. Robot Cleaner has its own power saving
function.
If it is not used for ten minutes after the power supply is turned on,
the power will automatically turn off. (Page 20)
The Robot Cleaner will not
charge.
 Check whether the main power switch is turned on.
 Remove objects around the home station. (Page 18)
 Confirm that the power supply is connected to the home station.
(Page 17)
 Wipe the charging terminals with a dry cloth.
Suction power becomes
weak.
 Check whether there is foreign material blocking the suction port.
(Page 35)
 Empty the dust bin. (Page 33)
 Clean the dust bin lter. (Page 34)
Noise becomes louder.  Confirm that the dust bin has been mounted properly.
 Confirm that the dust bin filter has been mounted properly.
(Page 34)
 Check whether foreign material is caught in the brush. (Page 35)
The Robot Cleaner will not
activate.
 Conrm that the power switch is turned on. (Page 18)
 Conrm that the battery has been charged. (Page 21)
The lower brush does not
rotate.
 Clean the brush. (Page 35)
 Conrm that the brush has been mounted properly. (Page 35)
Movements or travel path are
abnormal.
 Carefully wipe the sensors with a dry soft cloth. (Page 36)
 If the ultra microfiber mop is attached, confirm that it is mounted
properly. (Page 29)
 Turn the main power switch off and on.
The Robot Cleaner cannot
be activated with the remote
control.
 Replace the remote control batteries. (Page 15)
 Confirm that the control is within the coverage area of the main
unit, which is less than 3
m
. (Page 15)
 Check whether the main power switch is turned on. (Page 18)