Troubleshooting Guide

ManualsBrandsLG Electronics ManualsAppliances27 in. White WashTower Laundry Center with 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer

44 TROUBLESHOOTING

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at

an early stage. If the appliance does not function properly or does not function at all, check the following

before you call for service.

Washer

FAQs: Frequently Asked Questions

Error Messages

Q: Why does my washer make loud banging noises while it is filling with water?

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts

off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called

water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on

arrestors can be purchased through your local hardware or home improvement store.

Q: Why is there so little water in my washer? How can it clean the clothes?

A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum

amount of water and energy. Because the water volume is low, the small amount of detergent used is

more concentrated in the water, resulting in excellent cleaning performance.

Q: When I press a button, why does my washer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the

button that has Control Lock on or under it for 3 seconds.

Q: Where should I pour the powdered laundry products when doing my laundry?

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing

the liquid detergent insert. Powdered laundry agents or powdered color safe bleach should be put

directly into the drum. These products can be put in the empty drum before loading or on top of the

laundry after loading the washer.

Problem Possible Cause & Solution

INLET ERROR

Water supply faucets are not fully open.

Water inlet hoses are kinked, pinched, or crushed.

Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

MAINTENANCE.

Water supply pressure to faucet or house is too low.

adequate and flow is not restricted.

sher and run a few gallons of water through

the hoses to flush out any dirt.

to have the water supply lines repaired.

Water supply connected with leak-limiting hoses.

not recommended. Leak limiting hoses can trip

falsely and prevent the washer from filling.

Summary of content (14 pages)

PAGE 1
44 TROUBLESHOOTING TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service. Washer FAQs: Frequently Asked Questions Q: Why does my washer make loud banging noises while it is filling with water? A: This is actually a problem with the plumbing in your home.
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TROUBLESHOOTING 45 Problem UE Possible Cause & Solution The load is too small. e washer to balance the load. Heavy articles are mixed with lighter items. milar weight to allow the washer to evenly distribute the weight of the load for spinning. The load is out of balance. rebalancing from working properly. dE, dE1, dEz, dE4 DOOR OPEN ERROR OE WATER OUTLET ERROR ve become tangled, preventing the automatic The door is not secured. call for service. Drain hose is kinked, pinched, or clogged.
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46 TROUBLESHOOTING Problem Possible Cause & Solution Vibration sensor malfunctions. vs VIBRATION SENSOR ERROR Noises Problem Possible Cause & Solution Clicking Door lock sounds when the door locks or unlocks. Spraying or hissing Water spraying or circulating during the cycle Humming or Gurgling Drain pump is pumping water from the washer at times during a cycle. Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly.
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TROUBLESHOOTING 47 Problem Plumbing in the home moves or flexes when the water valves in the washer shut off. in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results. Household water supply pressure is very high. a lower pressure or contact a plumber. Operation Problem Water Leaking Possible Cause & Solution Hoses are not connected correctly. House drain pipes are clogged.
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48 TROUBLESHOOTING Problem Incomplete or no dispensing of detergent Possible Cause & Solution Detergent compartments clogged from incorrect filling. put into the correct dispenser compartments. the dispenser drawer is fully closed before the start of the cycle. Too much detergent used. dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent. NOTE detergent to achieve optimum results.
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TROUBLESHOOTING 49 Problem Washer is not filling properly. Possible Cause & Solution Filter is clogged. ll valves are not clogged. Refer to Cleaning the Water ENGLISH Inlet Filters in MAINTENANCE. Inlet hoses may be kinked. Energy efficiency sult, the water level settings for this washer may be different than for conventional washer. Insufficient water supply ter faucets are turned on all the way. Washer door is open. closing completely. Water level is too low. cover the clothes.
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50 TROUBLESHOOTING Performance Problem Wrinkling Possible Cause & Solution Washer is not unloaded promptly. as soon as the cycle is complete. Washer is overloaded. should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. rments. Check the inlet hose connectors. Staining Bleach or softener dispensed too soon. osed too quickly, causing the bleach or softener to dispense immediately.
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TROUBLESHOOTING 51 Odor Problem Some odor is caused by the rubber attached to the washing machine. few times. disappear after the machine has been run a If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances. items when unloading the washer. larly and check under the door seal for small Odors can occur if foreign substances are left in the drainage pump filter.
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52 TROUBLESHOOTING Dryer FAQs: Frequently Asked Questions Q: When I press a button, why does my dryer beep and then nothing happens? A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds. Q: Why does my dryer take so long to dry clothes? A: Proper airflow is critical to the efficient operation of clothes dryers.
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TROUBLESHOOTING 53 Operation Problem Possible Cause & Solution After clearing the restrictions, the Flow SenseTM (W) system requires multiple, consecutive cycles to determine that the performance value has improved before the Clothes take too long to dry. Exhaust ducts are blocked, dirty, or duct run is too long. Flow SenseTM (W) indicator is reset. TM (W) indicator remains active for more than five cycles after the restriction has been cleared, call for service.
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54 TROUBLESHOOTING Problem The appliance does not heat. Possible Cause & Solution House fuse is blown, circuit breaker has tripped, or power outage has occurred. increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. Gas supply or service is turned off. off valves of the dryer are both fully open. Even if gas is not supplied to the appliance, it will run and no error codes will display. Verify that other gas appliances in the home are working normally.
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TROUBLESHOOTING 55 Problem Lint on clothes. Possible Cause & Solution Lint filter not cleaned properly. Laundry not sorted properly. y white cotton towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants). Excess static in clothes. instructions. Overdrying a load of laundry can cause a buildup of static electricity. The appliance is overloaded. Tissue, paper, etc., left in pockets. re washing and drying clothes. Excess static in clothes after drying.
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56 TROUBLESHOOTING Problem Steam is not visible during Steam cycle. Possible Cause & Solution This is normal. normally form on the inside of the dryer door if the steam system is operating normally. Drum does not turn during Steam cycle. This is normal. Cannot see steam vapor at the beginning of cycle. This is normal. m vapor remains in the drum. The drum will normally turn for about 2 seconds once a minute.
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TROUBLESHOOTING 57 Common Wi-Fi Trouble connecting appliance and smartphone to Wi-Fi network Possible Cause & Solution The password for the Wi-Fi network was entered incorrectly. Mobile data for your smartphone is turned on. Mobile data on your smartphone before connecting the appliance. The wireless network name (SSID) is set incorrectly. numbers. (Do not use special characters.) The router frequency is not 2.4 GHz. ted. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router.