Troubleshooting Guide

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27TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

FAQs: Frequently Asked Questions

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts

off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called

water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors

can be purchased through your local hardware or home improvement store.

amount of water and energy. Because the water volume is low, the small amount of detergent used is

more concentrated in the water, resulting in excellent cleaning performance.

A: The Control Lock feature is turned on. To turn off Control Lock, turn the washer on, then press and

hold the button that has "*Control Lock" on or under it for three seconds.

Power or Signal is off.

Where should I pour my powdered laundry products when doing my

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing

the liquid detergent insert. Powdered laundry agents or powdered color safe bleach should be put

directly into the tub. These products can be put in the empty tub before loading or on top of the

laundry after loading the machine.

Summary of content (9 pages)

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TROUBLESHOOTING 27 TROUBLESHOOTING Q: A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store. Q: A: amount of water and energy.
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8 TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service. Noises You Might Hear Noise Possible Cause Solutions Spraying or Hissing Water spraying or circulating during the cycle.
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TROUBLESHOOTING 29 Operation Problem Possible Cause House drain pipes are clogged. Drain hose has come out of drain or is not inserted far enough. Water leaking Check hoses for leaks, cracks and splits. Check and tighten hose connections. The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain pipe.
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30 TROUBLESHOOTING Problem Possible Cause Wash cycle time is longer the wash time for the amount of laundry, water pressure and other than usual operating conditions. Bleach does not dispense Premature dispensing of bleach Solutions This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary. Bleach dispenser cover is not properly installed.
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TROUBLESHOOTING 31 Problem Solutions Lid is open. The washer will not operate if the lid is open. Close the lid and make sure that nothing is caught under the lid preventing it from closing completely. Circuit breaker/fuse is tripped/ blown. Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit. Control needs to be reset. Press the Power button, then re-select the desired cycle and press the Start/Pause button.
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32 TROUBLESHOOTING Performance Problem Wrinkling Possible Cause Washer not unloaded promptly. Always remove items from the washer as soon as the cycle is complete. Washer overloaded. The washer can be fully loaded, but the drum should not be tightly packed with items. The lid of the washer should close easily. Hot and cold water inlet hoses are reversed. Hot water rinse can set wrinkles in garments. Check the inlet hose connections. Bleach or softener dispensed too soon.
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TROUBLESHOOTING 33 Problem Possible Cause Odors can occur if the drainage hose is not properly installed, Odor When installing the drainage hose, be sure that it doesn’t become kinked or blocked. Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only) This is not a malfunction. A particular odor can occur from drying wet clothes with hot air. (Dryer model only) The odor will disappear after a short while.
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34 TROUBLESHOOTING Error Codes Problem Possible Cause Solutions Water supply faucets are not fully open. Make sure that the water faucets are fully open. Water line hoses are kinked, pinched, or crushed. Make sure that the hoses are not kinked or pinched. Be careful when moving the washer during cleaning and maintenance. section. Check another faucet in the house to make sure that household water pressure slowly or not at all, or Water supply pressure to faucet or house is too low.
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TROUBLESHOOTING 35 Problem Solutions Drain hose is kinked, pinched, or clogged Make sure the drain hose is free of clogs or kinks, and is not pinched behind or under the washer. Drain discharge is more than 96 inches (2.4 m) above bottom of washer. The end of the drain hose should be no more than 96 inches (2.4 m) above the bottom of the washer. Control error. Unplug the washer and wait 60 seconds. Reconnect power and try again. If the error reappears, call for service.