Troubleshooting Guide

35
ENGLISH
TROUBLESHOOTING
TROUBLESHOOTING
Checking Error Messages
If the following message appears on the display, check the following and take the appropriate corrective
action.
Message Possible Causes Solutions
Item of clothing has gathered on one side of the tub.
y
There are not enough items in the machine.
y
Have your items gathered in one area, or is the load too
small?
y
Did you wash a stuffed animal, a mat, or knitwear?
y
Did you wash two different blankets together?
y
Rearrange items to help balance the load.
y
Stuffed animals or mats can become unbalanced during
spinning and the washing machine may fail to drain.
Rearrange the knitwear to help balance the load and drain
it again.
y
Put one blanket in at a time.
Water is not supplied or the water pressure is low
y
Is the faucet turned off?
y
Is the water supply stopped or the faucet frozen?
y
Is the water pressure low or is an inlet filter clogged?
y
Is the water line properly connected with the cold water
inlet?
y
Is the water line pinched or bent?
y
Turn on the faucets.
y
If a faucet is frozen, thaw it with warm water.
y
If the inlet filter is clogged, clean it. (see page 32)
y
Connect the water line properly with the cold water inlet.
(see page 14)
y
Check that the water lines are not pinched or bent. Take
extra care that water lines are not twisted or pinched by
other objects.
Water line leaks in connection
y
Are the water lines connected with the faucets properly?
y
Connect the water lines properly with the faucets.
(see page 14)
The tub does not rotate
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y
Close and secure the door. If the message keeps
appearing, unplug the power and contact your nearest LG
service center.
The washing machine drains slowly or not at all
y
Is the drain hose installed over 3 1/4 feet (1 m) beyond the
end of the elbow bracket?
y
Is the drain hose pinched or clogged inside?
y
Is the drain hose frozen?
y
Is the drain hose clogged with foreign objects?
y
Lower the drain hose within 3 feet below the end of the
elbow bracket.
y
Place the drain hose on a smooth surface to prevent
bending.
y
If the drain hoses are frozen, thaw them in warm water.
y
Open the drain pump plug cap and remove the dirt.
A power failure has occurred.
y
Press
A
to turn off the washing machine and press it
again to turn it on.
Control Error.
y
Unplug the power cord and contact your nearest LG
service center.
The water supply does not stop
y
Do the water supply and the drain keep repeating in turn?
y
Unplug the power cord and contact your nearest LG
service center
The water level is not controlled
y
Is the water level too low or high compared with the size
of the load?
y
The water level sensor is not working correctly.
y
Unplug the power cord and contact your nearest LG
service center.
The tub does not rotate
y
Is the washing machine overloaded?
y
Rearrange the load size and restart the washing machine.
y
If the load size is big, the tub may not rotate due to an
overheated motor. Allow the washing machine to stand
for a while and restart the cycle. Unplug the power cord
and contact your nearest LG service center if the same
error message appears.
y
To clean up the tub, please run the Tub Clean cycle.
y
Please empty the tub and insert bleach into the detergent
dispenser and select the Tub Clean cycle.
y
If you want to skip the Tub Clean, turn the CYCLE
SELECTOR KNOB or push option buttons to select desired
cycle. In this case, you would see the message again until
few washing times and it would be disappear until next
point of time to clean the tub.
y
If the washing machine detects too many suds, it displays
this error code and adds a Suds Reducing cycle. This
adds about two hours to the cycle time. If too many suds
are detected during spinning, the washing machine stops
to help prevent leaking.
y
Do not add more than the manufacturer's recommended
amount of detergent.
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