FAQ

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TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: Why does my washer make loud banging noises while it is lling with water?
A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts
off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water
hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be
purchased through your local hardware or home improvement store.
Q: Why is there so little water in my washer? How can it clean the clothes?
A: HE (High-Efciency) washers are designed to properly wash your laundry while using a minimum
amount of water and energy. Because the water volume is low, the small amount of detergent used is
more concentrated in the water, resulting in excellent cleaning performance.
Q: When I press a button, why does my washer beep and then nothing happens?
A: • The Control Lock feature is turned on. To turn off Control Lock, turn the washer on, then swipe down
to open the Settings screen. Touch the Control Lock button to turn off Control Lock.
• Power or Signal is off.
Q: Where should I pour my OxiClean™ or other powdered laundry products when doing my
laundry?
A: • If you are using powdered laundry detergent, you must dispense it manually using the manual
dispenser cup. See the Dispensing Detergent Manually section. Powdered laundry agents such as
OxiClean™ or powdered color safe bleach should also be put in the manual dispenser or put directly
into the tub. These products can be put in the empty tub before loading or on top of the laundry after
loading the machine. Do not use liquid chlorine bleach with this machine.