ENGLISH OWNER’S MANUAL WASHING MACHINE Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. WM9500H*A MFL68005505 Rev.04_072016 www.lg.
TABLE OF CONTENTS 3 PRODUCT FEATURES 4 SAFETY INSTRUCTIONS 4 IMPORTANT SAFETY INSTRUCTIONS 8 PRODUCT OVERVIEW 8 Parts 8 Accessories 9 INSTALLATION 9 10 11 12 13 14 15 16 16 Installation Overview Product Specifications Choosing the Proper Location Unpacking and Removing Shipping Bolts Connecting the Water Lines Connecting the Drain Hose Leveling the Washer Connecting to the Power Supply Testing the Washer 17 OPERATION 17 18 19 19 22 23 25 29 30 30 Using the Washer Sorting Laun
PRODUCT FEATURES 3 PRODUCT FEATURES The inverter motor, which is directly connected to the tub, produces little noise and vibration and offers great durability and a long lifespan. TUB CLEAN Cleaning of the tub on a regular monthly basis using Tub Clean can help keep the tub clean and fresh. LARGE CAPACITY STAINLESS STEEL DRUM The large capacity stainless steel drum offers extreme durability and is tilted to improve efficiency and allow easier access for large items.
SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
SAFETY INSTRUCTIONS 5 •• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance. •• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet minimize the possibility of electric shock from this appliance. •• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
SAFETY INSTRUCTIONS •• If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use. •• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics customer information center. •• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.
SAFETY INSTRUCTIONS 7 GROUNDING INSTRUCTIONS •• For your safety, the information in this manual must be followed to minimize the risk of fire, explosion, or electric shock, or to prevent property damage, injury to persons, or death. •• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current.
PRODUCT OVERVIEW PRODUCT OVERVIEW Parts 12 13 1 Detergent dispenser 4 Door seal 7 Pump drain hose 10 Water inlets 2 Water circulation nozzles 5 Door 8 Drain pump filter cover 11 Shipping bolts 3 Tub 6 Drain pump filter 9 Leveling feet 12 Power cord 13 Drain hose Accessories Included Accessories Optional Accessories Non-skid pads Hot/cold water hoses Caps for covering shipping bolt holes Wrench Tie strap Elbow bracket (for securing drain hose) Pedestal or Pedestal washer (sold sep
INSTALLATION 9 INSTALLATION Please read the following installation instructions first after purchasing this product or transporting it to another location. Choosing the proper location Unpacking and removing shipping bolts Connecting the water line Connecting the drain line Leveling the washer Connecting to the power supply Testing the washer WARNING • Moving or installation of the appliance requires two or more people. Failure to follow these instructions may result in injury.
INSTALLATION Product Specifications The appearance and specifications listed in this manual may vary due to constant product improvements. Model WM9500H*A Electrical requirements 120 VAC @ 60 Hz Min. / Max. water pressure 20 – 120 psi (138–827 kPa) Dimensions 75.2 cm (W) X 86.4 cm (D) X 104.
INSTALLATION 11 Choosing the Proper Location NOTE • Before installing the washer, make sure the floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Leveling feet that can move or slide on the floor can contribute to excess vibration and noise due to poor contact with the floor.
INSTALLATION Unpacking and Removing Shipping Bolts 1 Lift the washer off the foam base. After removing the carton and shipping material, lift the washer off the foam base. Make sure the plastic tub support comes off with the base and is not stuck to the bottom of the washer. If you must lay the washer down to remove the base packaging materials, always protect the side of the washer and lay it carefully on its side. Do not lay the washer on its front or back.
INSTALLATION 13 Connecting the Water Lines 1 Check the fittings and seals. Rubber seal Rubber seal Attach the water lines to the back of the washer. Attach the hot water line to the hot water inlet on the back of the washer. Attach the cold water line to the cold water inlet on the back of the washer. Tighten the fittings securely. Turn ON both faucets all the way and check for leaks at both ends of the hoses.
INSTALLATION Connecting the Drain Hose NOTE • The drain hose should always be properly secured. Failure to properly secure the drain hose can result in flooding and property damage. Option 2: Laundry Tub 1 Connect the elbow bracket within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.
INSTALLATION 15 Leveling the Washer 4 NOTE • Adjust the leveling feet only as far as necessary to level the washer. Extending the leveling feet more than necessary can cause the washer to vibrate • Before installing the washer, make sure that the floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Feet that move or slide on the floor can contribute to excessive vibration and noise due to poor contact with the floor.
INSTALLATION Connecting to the Power Supply The washer should be plugged into a 120-VAC, 60 Hz grounded 3-prong outlet. Plug in the washer. WARNING • Do not use a worn or damaged power cord or power plug. Replace or repair it immediately. Failure to do so may result in death, fire, electric shock, or malfunction. • Do not modify the power cord and plug provided with the appliance. Take care not to damage it when installing or moving the washer.
OPERATION 17 OPERATION WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. 1 Sort Laundry and Load the Washer 2 Cleaning Products 3 Turn on the Washer 4 Cycle Buttons 5 Adjust Settings Sort laundry by fabric type, soil level, color and load size, as needed. Open the door and load items into the washer. Add the proper amount of HE (High-Efficiency) detergent to the detergent dispenser.
OPERATION Sorting Laundry CAUTION • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. • Use the Jumbo Wash/Bedding cycle for buoyant or nonabsorbent items such as pillows or comforters. Failure to follow this caution can result in leakage. • If possible, do not wash any water-resistant items. If you must, please select the Jumbo Wash/Bedding cycle.
OPERATION 19 Loading the Washer Adding Cleaning Products •• Check and empty pockets. Paper clips, coins, matches, etc. can damage clothing and the washer. Loading the Dispenser •• Pretreat heavily stained areas for best results. •• Combine large and small items in a load. Load large items first. Large items should not be more than half of total load. To add detergent, bleach, and fabric softener to the automatic dispenser. 1 Open the dispenser lid.
OPERATION IMPORTANT: • Do not place or store laundry products, such as detergent, bleach, or liquid fabric softener, on top of your washer or dryer. Wipe up any spills immediately. These products can damage the machine's finish and controls. CAUTION • To avoid injury, do not place fingers under the lid or between the lid and the cabinet when pressing or sliding the detergent dispenser lid open or closed. NOTE • Never exceed the manufacturer’s recommendations when adding detergent.
OPERATION 21 Fabric Softener Compartment •• Follow the manufacturer’s recommendations when adding fabric softener. Do not exceed the maximum fill line. Using too much fabric softener may stain clothes. •• Dilute concentrated fabric softeners with warm water. Do not exceed the maximum fill line. •• Never pour fabric softener directly onto the load or into the drum. Detergent Use This washer is designed for use with only HE (HighEfficiency) detergents.
OPERATION Control Panel 5 1 2 4 3 4 Control Panel Features 1 Power On/Off Button Press to turn the washer on. Press again to turn the washer off. Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost. The door will unlock after a brief pause. 2 Start/Pause Button Press this button to start the selected cycle. If the washer is running, use this button to pause the cycle without losing the current settings.
OPERATION 23 Wash Cycles Press the button to select the desired cycle. When you select a wash cycle, the light for the corresponding wash cycle will turn on. NOTE • Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry). • For information on using SmartThinQ™ applications to save energy, see the Smart Appliance Connectivity section.
OPERATION Choosing by Wash Cycle Speed Wash Description Use the Speed Wash cycle to quickly wash lightly soiled clothing and small loads. For high wash and rinse efficiency, wash small loads of 2-3 lightly soiled garments. NOTE: Use very little detergent in this cycle. For additional, add an extra rinse using the Extra Rinse button. Rinse+Spin Select this option to rinse and spin a load separately from a regular cycle. This can be helpful in preventing fresh stains from setting in fabrics.
OPERATION 25 Cycle Guide Cycle Wash Temp.
OPERATION Cycle Heavy Duty Cycle Modifiers Wash Temp.
OPERATION 27 Cycle Wash Temp.
OPERATION Cycle Cycle Modifiers Tub Clean Steam Wash Temp. Spin Speed Soil Level Delay Wash Extra Rinse ● Heavy Sportswear Warm Medium Cold Low Tap Cold Default: Small Load No Spin Light Extra High Heavy Hot High Pre Wash Warm Medium Cold Wash Cold Low Tap Cold No Spin Downloaded NOTE • ●= available option, Normal =default setting • Steam and Cold wash can't be selected at same time.
OPERATION 29 Cycle Modifier Buttons Higher spin speeds extract more water from clothes, reducing drying time and saving energy. Press the Spin button until the desired speed is selected. Some fabrics, such as delicates, require a slower spin speed. To protect your clothing, not all spin speeds are available for all cycles. •• The Spin button also activates the Drain+Spin cycle to drain the tub and spin clothes; for example, if you want to remove clothes before the cycle has ended.
OPERATION Special Cycles/Features Option Buttons After selecting a cycle, press the buttons to select additional features for your load. Your washer features several additional cycle options that customize cycles to meet your individual needs. To use these options, select the desired option after selecting the desired cycle. NOTE • To protect your garments, not every feature is available with every cycle.
OPERATION 31 Child Lock This option saves energy by using cooler water while increasing the wash and rinse times to maintain wash performance. Use this option to disable the controls. This feature can prevent children from changing cycles or operating the machine. The feature does not lock the lid. Once the Child Lock is set, it must be deactivated before any controls, except the Power button, can be used.
SMART FUNCTIONS SMART FUNCTIONS Smart Appliance Connectivity Connectivity Overview This smart appliance offers options for doing laundry. Once it is connected to the internet through a home Wi-Fi network, it can check the progress of a cycle and control the appliance remotely with the LG Smart Laundry & DW application for the smart phone. The application can be set up to send push notifications when the cycle is complete or the appliance has problems.
SMART FUNCTIONS 33 Product Registration and Wi-Fi Setup Run the LG Smart Laundry & DW application on a smart phone. 2 Select Smart Appliance. • The machine supports 2.4 GHz Wi-Fi networks only. 3 Select Washer. 4 Select Front Load. • If you see a pop-up message about NFC, press the Cancel button. • If the router or the router’s password is changed, select Settings > Change Product > Add Product and then follow steps 2–10 above. 5 Press the Wi-Fi model button at the bottom of the screen.
SMART FUNCTIONS Using Remote Start Smart Diagnosis™ 1 Press and hold the Remote Start button. The Remote LED on the control panel is illuminated if the appliance is connected to a Wi-Fi network. Use a phone to record the Smart Diagnosis™ signal to solve problems with the appliance. The application can analyze the signal and help you solve the problem without waiting for a technician. 2 Start a cycle from the application on a smart phone.
SMART FUNCTIONS 35 Open Source Software Notice Information In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for three (3) years from the date on which you purchased the product.
SMART FUNCTIONS Using Smart Diagnosis™ Should you experience any problems with your washer, it has the capability of transmitting data to your smart phone using the LG Smart Laundry & DW application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your washer is turned on by pressing the Power button. If your washer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.
MAINTENANCE 37 MAINTENANCE To reduce the risk of fire, electric shock, or injury to persons, read and follow this entire Owner’s Manual, including the Important Safety Instructions, before operating this washer. • Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. • Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.
MAINTENANCE Cleaner Tub cleaner Lime scale remover Instructions Add to main detergent compartment of detergent dispenser lid Liquid chlorine bleach Add to bleach compartment of detergent dispenser lid Powdered cleaner Pull out liquid detergent cup before adding to main detergent compartment Cleaning tablets Place directly into washer drum NOTE • Never load laundry while using Tub Clean. The laundry may be damaged or contaminated with cleaning products.
MAINTENANCE 39 Cleaning the Door Seal Clean the door seal once a month to prevent build-up of dirt. 2 Dilute 3/4 cup (177 ml) of liquid chlorine bleach in 1 gallon (3.8 L) of water. 3 Wipe around the door seal. 4 Wipe dry. 5 Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal. After cleaning, wipe up any moisture with a dry towel or cloth. Leave the door open to allow the door seal to dry completely.
MAINTENANCE Cleaning the Drain Pump Filter 6 Recap the plug onto the drain hose and attach the drain hose. 7 Insert the drain pump filter. 8 Close the drain pump filter cover. The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects. WARNING • Opening the drain filter will result in water overflowing if there is water in the washer drum.
MAINTENANCE 41 Care in Cold Climates When the Water Line is Frozen 1 If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, perform the following steps to protect the washer from damage. Turn off the faucets connected with the water lines. 2 Pour hot water on the frozen faucets to thaw the water lines and remove them. 1 Turn off the water supply. 3 2 Disconnect hoses from water supply and drain water from hoses.
TROUBLESHOOTING TROUBLESHOOTING FAQs: Frequently Asked Questions Q: Why does my washer make loud banging noises while it is filling with water? A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor.
TROUBLESHOOTING 43 Before Calling for Service Noises You Might Hear Noise Possible Cause Solutions Spraying or Hissing Water spraying or circulating during the cycle. Normal Operation Humming or Gurgling Drain pump is pumping water from the washer at times during a cycle. Normal Operation Water sloshing A liquid in the balance ring around the wash basket helps the basket spin smoothly.
TROUBLESHOOTING Operation Problem Possible Cause Inlet hose connection is loose at faucet or washer. Water leaking Solutions Check hoses for leaks, cracks and splits. Check and tighten hose connections. House drain pipes are clogged. The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain pipe.
TROUBLESHOOTING 45 Problem Wash cycle time is longer than usual Bleach does not dispense Premature dispensing of bleach Incomplete or no dispensing of detergent Solutions Power cord is not properly plugged in. Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet. House fuse is blown, circuit breaker has tripped, or power outage has occurred. Reset circuit breaker or replace fuse. Do not increase fuse capacity.
TROUBLESHOOTING Problem Washer will not operate Possible Cause Solutions Control panel has powered off due to inactivity. This is normal. Press the Power button to turn the washer on. Washer is unplugged. Make sure cord is plugged securely into a working outlet. Water supply is turned off. Turn both hot and cold faucets fully on. Controls are not set properly. Make sure the cycle was set correctly, close the lid and press the Start/Pause button. Lid is open.
TROUBLESHOOTING 47 Performance Wrinkling Staining Possible Cause Washer not unloaded promptly. Always remove items from the washer as soon as the cycle is complete. Washer overloaded. The washer can be fully loaded, but the drum should not be tightly packed with items. The lid of the washer should close easily. Hot and cold water inlet hoses are reversed. Hot water rinse can set wrinkles in garments. Check the inlet hose connections. Bleach or softener dispensed too soon.
TROUBLESHOOTING Error Codes Problem Washer fills with water slowly or not at all, or Possible Cause Solutions Water supply faucets are not fully open. Make sure that the water faucets are fully open. Water line hoses are kinked, pinched, or crushed. Make sure that the hoses are not kinked or pinched. Be careful when moving the washer during cleaning and maintenance. Water inlet filters are clogged. Clean the inlet filters. See Maintenance in the Care and Cleaning section.
TROUBLESHOOTING 49 Problem Possible Cause Solutions The tub does not rotate or Close and secure the door. If the message keeps appearing, unplug the power cord and call for service. Drain hose is kinked, pinched, or clogged Make sure the drain hose is free of clogs, inks, etc., and is not pinched behind or under the washer. Drain discharge is more than 96 inches (2.4 m) above bottom of washer. Use the drain 96 inches (2.4 m) above the bottom of the washer. Control error.
WARRANTY (USA) WARRANTY (USA) Should your LG Washer fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, LG will at its option repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within the United States, including U.S. Territories. Proof of original retail purchase is required to obtain warranty service under this limited warranty.
WARRANTY (USA) 51 •• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery. •• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and serial numbers, along with original retail sales receipts, are required for warranty validation.
WARRANTY (USA) Water is not supplied because the water tap is not turned on. Water tap Turn on the water tap. Leakage caused by improper installation of drain hose or clogged drain hose. Elbow bracket Reinstall the drain hose. Tie strap Leakage caused by improper installation of water inlet hose or using other brand inlet hoses. Reinstall the inlet hose. No power problem caused by loose connection of power cord or electrical outlet problem.
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