Troubleshooting Guide

42 TROUBLESHOOTING
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: Why does my washer make loud banging noises while it is lling with water?
A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts
off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called
water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors
can be purchased through your local hardware or home improvement store.
Q: Why is there so little water in my washer? How can it clean the clothes?
A: HE (High-Efciency) washers are designed to properly wash your laundry while using a minimum
amount of water and energy. Because the water volume is low, the small amount of detergent used is
more concentrated in the water, resulting in excellent cleaning performance.
Q: When I press a button, why does my washer beep and then nothing happens?
A: • The Child Lock feature is turned on. To turn off Child Lock, turn the washer on, then press and hold
the button that has "*Child Lock" on or under it for three seconds.
• Power or Signal is off.
Q:
Where should I pour my OxiClean™ or other powdered laundry products when doing my
laundry?
A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing
the liquid detergent insert. Powdered laundry agents such as OxiClean™ or powdered color safe
bleach should be put directly into the tub. These products can be put in the empty tub before loading
or on top of the laundry after loading the machine.