Troubleshooting Guide
64 TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Frequently Asked Questions
CAUTION
• Foil may be used to wrap food in the oven or warming drawer, but do not allow the foil to come into
contact with the exposed heating/broiling elements in the oven. The foil could melt or ignite, causing
smoke, fire, or injury.
Q: What types of cookware are recommended for use with the cooktop?
A:
• The pans must have a flat bottom and straight sides.
• Only use heavy-gauge pans.
• The pan size must match the amount of food to be prepared and the size of the surface
element.
• Use tight fitting lids.
• Only use flat-bottom woks.
Q: Why do the heating elements appear to be turning ON and OFF during use of the cooktop or
oven?
A: Depending on your cooktop element setting or the temperature selected in your oven it is NORMAL
for the cooking elements to cycle on and off.
Q: My new oven doesn’t cook like my old one. Is there something wrong with the temperature
settings?
A: No. Your oven has been factory tested and calibrated. For the first few uses, follow your recipe times
and temperatures carefully. If you still think your new oven is too hot or too cold, you can adjust the
oven temperature yourself to meet your specific cooking needs. Refer to the "Changing Oven
Settings" section in this manual for easy instructions on how to adjust your thermostat.
Q: Is it normal to hear a clicking noise coming from the back of my oven when I am using it?
A: Your new range is designed to maintain a tighter control over your oven’s temperature. You may hear
your oven’s heating elements click on and off more frequently on your new oven. This is NORMAL.
Q: Why is the time flashing?
A: This means that the product has just been plugged in, or that it has experienced a power
interruption. To clear the flashing time, touch any button and reset the clock if needed.
Q: During convection cooking the fan stops when I open the door. Is that normal?
A: Yes, this is normal. When the door is opened, the convection fan will stop until the door is closed.
Q: Can I use aluminum foil to catch drippings in my oven cavity?
A: Never use aluminum foil to line the bottom or sides of the oven or the warming drawer (on some
models). The foil will melt and stick to the bottom surface of the oven and will not be removable. Use
a foil-lined sheet pan placed on a lower oven rack to catch drippings instead. (If foil has already
melted onto the bottom of the oven, it will not interfere with the oven’s performance.)
Q: Can I use aluminum foil on the racks?
A: Do not cover racks with aluminum foil. Covering entire racks with foil restricts air flow, leading to
poor cooking results. Use a sheet pan lined with foil under fruit pies or other acidic or sugary foods to
prevent spillovers from damaging the oven finish.
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