Troubleshooting Guide

ManualsBrandsLG STUDIO ManualsAppliances30 in. Double Electric Wall Oven Self-Cleaning with Convection and EasyClean in Stainless Steel

TROUBLESHOOTING

FAQs

My new oven doesn’t cook like my old

one. Is there something wrong with the

temperature settings?

No, Your oven has been factory tested and calibrated.

For the rst few uses, follow your recipe times and

temperatures carefully. If you still think your new oven is

too hot or too cold, you can adjust the oven temperature

yourself to meet your specic cooking needs. Refer to the

Oven Temperature Adjustment section , page 13, for easy

instructions on how to adjust your thermostat.

Is it normal to hear a clicking noise coming

from the back of my oven when I am using

it?

Your new oven is designed to maintain a tighter control

over your oven’s temperature. You may hear your oven’s

heating elements “click” on and o more frequently on

your new oven. This is a NORMAL operation.

During convection cooking the fan stops

when I open the door. Is that normal?

Yes, this is normal. When the door is opened, the

convection fan will stop until the door is closed.

Can I use aluminum foil to catch drippings

in my oven cavity?

Never use aluminum foil to line the bottom or sides of the

oven. The foil will melt and stick to the bottom surface

of the oven, and will not be removable. Use a sheet pan

placed on a lower oven rack to catch drippings instead.

(If foil has already melted onto the bottom of the oven, it

will not interfere with the oven’s performance.)

Can I use aluminum foil on the racks?

Do not cover racks with aluminum foil. Covering entire

racks with foil restricts air ow, leading to poor cooking

results. Use a sheet pan lined with foil under fruit pies or

other acidic or sugary foods to prevent spillovers from

damaging the oven nish.

Can I leave my racks in the oven when

running a Self Clean cycle?

No. Although it will not damage the racks, it will discolor

them and may make them hard to slide in and out during

use. Remove all items from the oven before starting a Self

Clean cycle.

What should I do if my racks are sticky and

have become hard to slide in and out?

Over time, the racks may become hard to slide in and out.

Apply a small amount of olive oil to the ends of the racks.

This will work as a lubricant for easier gliding.

Should I broil with the door open or closed?

Your electric oven isn't designed for open door broiling.

If you broil with the oven door open, it can damage the

oven knobs and display.

Foil may be used to wrap food in the oven, but do

not allow the foil to come into contact with the

exposed heating/broiling elements in the oven. The

foil could melt or ignite, causing smoke, re, or injury.

CAUTION

TROUBLESHOOTING

Summary of content (6 pages)

PAGE 1
36 TROUBLESHOOTING TROUBLESHOOTING FAQs My new oven doesn’t cook like my old one. Is there something wrong with the temperature settings? No, Your oven has been factory tested and calibrated. For the first few uses, follow your recipe times and temperatures carefully. If you still think your new oven is too hot or too cold, you can adjust the oven temperature yourself to meet your specific cooking needs.
PAGE 2
TROUBLESHOOTING Make sure that the oven is not in Lockout mode. The lock symbol will show in the display if Lockout is activated. To deactivate Lockout, touch and hold the PROBE button for three seconds. The unlock melody will sound and UNLOCKING will appear in the display until the controls are unlocked. My oven is still dirty after running the EasyClean® cycle. What else should I do? The EasyClean® cycle only helps to loosen light soils in your oven to assist in hand-cleaning of your oven.
PAGE 3
8 TROUBLESHOOTING BEFORE CALLING FOR SERVICE Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. Problem Oven control beeps and displays any F error code. Oven will not work Possible Causes / Solutions yy Electronic control has detected a fault condition. Touch any button and turn any knob once to clear the display and stop the beeping. Reprogram oven.
PAGE 4
TROUBLESHOOTING 39 Possible Causes / Solutions Food does not bake or roast properly yy Oven controls improperly set. - See the instructions for setting Bake, Convection Bake, Roast, and Convection Roast modes, pages 18-21. yy Rack position is incorrect or the rack is not level. - See Rack and Pan Placement, page 17. yy Incorrect cookware or cookware of improper size being used. - the tips on pages 17, 19 and 21. yy Oven sensor needs to be adjusted. - See Oven Temperature Adjustment, page 13.
PAGE 5
40 TROUBLESHOOTING Problem Possible Causes / Solutions Oven not clean after a self clean cycle yy Oven controls not properly set. - See the self-clean section, page 29-31. yy Oven was heavily soiled. - Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time.
PAGE 6
SMART DIAGNOSIS™ 41 ENGLISH SMART DIAGNOSIS Should you experience any problems with your oven, it has the capability of transmitting data to your smart phone using the LG Smart ThinQ Application or via your telephone to the LG call center. Smart Diagnosis™ cannot be activated unless your oven is turned on by pressing the Power button. If your oven is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.