ENGLISH FRANÇAIS ESPAÑOL OWNER’S MANUAL FRENCH DOOR REFRIGERATOR Please read this owner's manual thoroughly before operating and keep it handy for reference at all times. LFXS29626* www.lg.com MFL62184487_Rev.09 Copyright © 2014 - 2017 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS ENGLISH TABLE OF CONTENTS 3 4 PRODUCT FEATURES IMPORTANT SAFETY INSTRUCTIONS 7 COMPONENTS 7 Refrigerator Exterior 8 Refrigerator Interior 9 INSTALLATION 9 Installation Overview 10 Specifications 11 Unpacking Your Refrigerator 11 Choosing the Proper Location 11 - Flooring 12 - Ambient Temperature 12 26 HOW TO USE 26 Before Use 27 Control Panel 27 - Control Panel Features 29 In-Door Ice Bin 29 - Detaching the In-Door Ice Bin 29 - Assembling the In-Door
PRODUCT FEATURES * Depending on the model, some of the following functions may not be available. FILTERED WATER AND ICE DISPENSER The water dispenser dispenses fresh, chilled water. The ice dispenser dispenses cubed and crushed ice. DOOR ALARM The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door or freezer drawer remains open.
IMPORTANT SAFETY INSTRUCTIONS ENGLISH IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. This guide contains many important safety messages. Always read and obey all safety messages. This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others, or cause damage to the product. All safety messages will be preceded by the safety alert symbol and the hazard signal word WARNING or CAUTION.
IMPORTANT SAFETY INSTRUCTIONS 5 READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. y This product is not to be used for special purposes such as the storage of medicine or test materials or for use on ships, etc. y Unplug the power plug before cleaning or repairing the refrigerator. y When you replace the light bulb in the refrigerator, unplug the refrigerator or turn off the power. y Do not modify or extend the power cord. y Do not use a dryer to dry the interior.
IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE. ENGLISH To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following: CAUTION Installation y The refrigerator must be properly installed in accordance with the Installer Instructions that were taped to the front of the refrigerator. y Be careful when you unpack and install the refrigerator.
COMPONENTS Use this page to become more familiar with the parts and features of your refrigerator. *The appearance and specifications of the actual product may differ depending on the model. Refrigerator Exterior Filtered Water and Ice Dispenser Dispenses purified water and ice. Handle Opens and closes the door. Refrigerator LED Display Preserves food. Displays the refrigerator and freezer temperature, the water filter condition and the dispenser status.
COMPONENTS Refrigerator Interior ENGLISH LED interior lamps The interior lamps light up the inside of the refrigerator. Water filter Dairy Product Bin Purifies water. Used to preserve dairy products. NOTE The filter should be replaced every 6 months. Please refer to the “Replacing the filter” section in this manual for details. * This function may not be available, depending on the model.
INSTALLATION 9 Installation Overview Please read the following installation instructions first after purchasing this product or transporting it to another location. 1 Unpacking your refrigerator 4 Connecting the water supply and water line 2 Choosing the proper location 5 Leveling and Door Alignment NOTE Connect to potable water supply only.
INSTALLATION Specifications ENGLISH The appearance and specifications listed in this manual may vary due to constant product improvements. Bottom-freezer refrigerator model LFXS29626* Description French door refrigerator Electrical requirements 115 VAC @ 60 Hz Min. / Max. Water pressure 20 - 120 psi (138 - 827 kPa) Dimensions 35 3/4" (W) X 36 1/4" (D) X 70 1/4" (H), 48 1/8" (D w/ door open) 908 mm (W) X 921 mm (D) X 1785 mm (H), 1223 mm (D w/ door open) Net weight 320 lb.
INSTALLATION Unpacking Your Refrigerator y Use two or more people to move and install the refrigerator. Failure to do so can result in back or other injury. y Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to protect the floor. Always pull the refrigerator straight out when moving it. Do not wiggle or walk the refrigerator when trying to move it, as floor damage could occur. y Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
INSTALLATION Ambient Temperature ENGLISH Install this appliance in an area where the temperature is between 55°F (13°C) and 110°F (43°C). If the temperature around the appliance is too low or high, cooling ability may be adversely affected. Removing/Assembling the Refrigerator Door Handles NOTE When it is necessary to move the refrigerator through a narrow opening, removing the doors is the recommended procedure. If it is necessary to remove the handles, follow the directions below.
INSTALLATION 13 Removing/Assembling the Doors and Drawers Removing the Handles When it is necessary to move the refrigerator through a narrow opening, removing the doors is the recommended procedure. 1 2 Loosen the set screws located on the lower side of the handle with a 1/8 in. Allen wrench and remove the handle. Loosen the mounting fasteners connect to the freezer drawer and handle using a 1/4 in. Allen wrench, and remove the mounting fasteners.
INSTALLATION Removing the Left Refrigerator Door ENGLISH 1 4 The water supply is connected to the upper right part of the rear surface of the refrigerator. Remove the ring in the joint area. Hold the water supply connection and gently push the Collet to detach the water supply line as shown in and . Rotate the hinge lever counterclockwise . Lift the top hinge free of the hinge lever latch.
INSTALLATION 1 3 Rotate the hinge lever Lift the top hinge lever latch. clockwise. free of the hinge Remove the top hinge cover screw . Lift the hook (not visible), located at the bottom of the front side of the cover , with a flat-head screwdriver. Hinge Lever Latch CAUTION When lifting the hinge free of the hinge lever latch, be careful that the door does not fall forward. 2 Detach the wire harness . 4 Lift the door from the middle hinge pin and remove the door.
INSTALLATION Assembling the Right Refrigerator Door ENGLISH Install the right-side door first. 1 2 3 Connect the wire harness 4 Make sure that the door-switch located inside the cover is tightly connected. Position the cover in its place. Insert and tighten the cover screw . . Make sure that the plastic sleeve is inserted in the bottom of the door. Lower the door onto the middle hinge pin as shown in the figure. Fit the hinge over the hinge lever latch and slot it into place.
INSTALLATION 4 Push the water supply tube into the hole on the top case and pull it through the backplate. 5 Hold the water supply connection and gently push in the collet to connect the water supply line as shown in and . Insert the tube at least 5/8 inch (15 mm) into the connector. Assemble the clip to the joint part for fastening. Install the left refrigerator door after the right door is installed. 1 2 Make sure that the plastic sleeve is inserted in the bottom of the door.
INSTALLATION Removing the Freezer Drawers NOTE ENGLISH The top and bottom drawers are all removed in the same way. In the following figures, the Pullout Drawer located above the freezer drawer is not shown for clarity. Collet Tube Insert Line CAUTION Clip 1) Gently press the Collet and insert the tube until only one line shows on the tube. y Use two or more people to remove and install the freezer drawer. Failure to do so can result in back or other injury.
INSTALLATION Pull the drawer open to full extension. 2 Lift the Dura Base basket up and out, making sure to clear the rail system. 5 Grip both sides of the drawer and pull it up to remove it from the rails. CAUTION Do not hold the handle when removing or replacing the drawer. The handle may come off, causing personal injury. 3 Remove the screws at the ends of both rails. 6 4 Remove the screw from the bar, then slide out the bar. Holding one rail with each hand, push the rails in simultaneously.
INSTALLATION Assembling the Freezer Drawers ENGLISH 3 Reinstall the bar in the drawer supports, then insert and tighten the screw. 4 Lower the door into final position and tighten the screws located on both sides. 5 With the drawer pulled out to full extension, insert the lower basket in the rail assembly. The top and bottom drawers are all assembled in the same way. 1 2 Using two hands, pull out both rails simultaneously until they are fully extended.
INSTALLATION 21 Connecting the Water Line This water line installation is not covered by the refrigerator warranty. Follow these instructions carefully to minimize the risk of expensive water damage. Water hammer (water banging in the pipes) in house plumbing can cause damage to refrigerator parts and can lead to water leakage or flooding. Call a qualified plumber to correct water hammer before installing the water supply line to the refrigerator.
INSTALLATION ENGLISH y If your existing copper water line has a flared fitting at the end, you will need an adapter (available at plumbing supply stores) to connect the water line to the refrigerator OR you can cut off the flared fitting with a tube cutter and then use a compression fitting. y Shutoff valve to connect to the cold water line. The shutoff valve should have a water inlet with a minimum inside diameter of 5/32 in. at the point of connection to the COLD WATER LINE.
INSTALLATION 23 4 7 CONNECT THE TUBING TO THE VALVE Place the compression nut and ferrule (sleeve) for copper tubing onto the end of the tubing and connect it to the shutoff valve. Make sure the tubing is fully inserted into the valve. Tighten the compression nut securely. Pipe Clamp Saddle-Type Shutoff Valve Saddle-Type Shutoff Valve Compression Nut Vertical Cold Water Pipe Packing Nut NOTE Outlet Valve Commonwealth of Massachusetts Plumbing Codes 248CMR shall be adhered to.
INSTALLATION 10 ENGLISH TURN THE WATER ON AT THE SHUTOFF VALVE Tighten any connections that leak. CAUTION Check to see if leaks occur at the water line connections. 11 PLUG IN THE REFRIGERATOR Arrange the coil of tubing so that it does not vibrate against the back of the refrigerator or against the wall. Push the refrigerator back to the wall. 12 START THE ICEMAKER Turn the icemaker on at the control panel.
INSTALLATION 25 Leveling and Door Alignment Door Alignment After installing, plug the refrigerator’s power cord into a 3-prong grounded outlet and push the refrigerator into the final position. Both the left and right refrigerator doors have an adjustable nut, located on the bottom hinge, to raise and lower them to align properly.
HOW TO USE ENGLISH HOW TO USE Before use Clean the refrigerator. Clean your refrigerator thoroughly and wipe off all dust that accumulated during shipping. CAUTION y Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator,. y Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator.
HOW TO USE 27 Control Panel Ice Type Control Panel Features Press the Ice Type button to choose either cubed or crushed ice. The cubed or crushed ice icon will illuminate. Refrigerator Temperature Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). Freezer Temperature Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F).
HOW TO USE Control Panel Features (continued) ENGLISH Replace Filter When the Replace Filter icon turns on, the air filter needs to be replaced. After replacing the air filter, press and hold the Fresh Air Filter button for three seconds to turn the icon light off. Changing the air filter approximately every six months is recommended. Ice Plus This function increases both ice making and freezing capabilities.
HOW TO USE 29 In-Door Ice Bin 2 CAUTION To remove the in-door ice bin, grip the front handle, slightly lift the lower part, and slowly pull out the bin as shown. y Keep hands and tools out of the ice compartment door and dispenser chute. Failure to do so may result in damage or personal injury. y The icemaker will stop producing ice when the in-door ice bin is full. If you need more ice, empty the ice bin into the extra ice bin in the freezer compartment.
HOW TO USE Automatic Icemaker (Ice Room) ENGLISH * Depending on the model, some of the following functions may not be available. Ice is made in the automatic icemaker and sent to the dispenser. The icemaker will produce 70-182 cubes in a 24-hour period, depending on freezer compartment temperature, room temperature, number of door openings and other operating conditions. y It takes about 12 to 24 hours for a newly installed refrigerator to begin making ice.
HOW TO USE CAUTION y The first ice and water dispensed may include particles or odor from the water supply line or the water tank. y Throw away the first few batches of ice. This is also necessary if the refrigerator has not been used for a long time. y Never store beverage cans or other items in the ice bin for the purpose of rapid cooling. Doing so may damage the icemaker or the containers may burst. y If discolored ice is dispensed, check the water filter and water supply.
HOW TO USE Ice and Water Dispenser Incorrect Way Correct Way ENGLISH * Depending on the model, some of the following functions may not be available. Water CAUTION Keep children away from the dispenser. Children may play with or damage the controls. Dispenser Ice Water switch CAUTION Ice switch Throw away the first few batches of ice (about 24 cubes). This is also necessary if the refrigerator has not been used for a long time.
HOW TO USE 33 Storing Food Each compartment inside the refrigerator is designed to store different types of food. Store your food in the optimal space to enjoy the freshest taste. Vegetable storage (Crisper) Preserves vegetables and fruit. Ice storage bin If a large amount of ice is needed, transfer the ice in the in-door ice bin to the ice storage bin. Durabase® Largest storage space in the freezer.
HOW TO USE Food Storage Tips ENGLISH * The following tips may not be applicable depending on the model. Wrap or store food in the refrigerator in airtight and moisture-proof material unless otherwise noted. This prevents food odor and taste transfer throughout the refrigerator. For dated products, check date code to ensure freshness. Food How to Butter or Margarine Keep opened butter in a covered dish or closed compartment. When storing an extra supply, wrap in freezer packaging and freeze.
HOW TO USE 35 Storing Frozen Food (continued) Successful freezing depends on correct packaging. When you close and seal the package, it must not allow air or moisture in or out. If it does, you could have food odor and taste transfer throughout the refrigerator and could also dry out frozen food.
HOW TO USE ENGLISH Detaching and Assembling the Storage Bins Glide‘N’Serve and Humidity Controlled Crisper To Remove the Glass (Pantry drawer not shown for clarity) Lift up the glass under the crisper cover, and pull up and out. To remove the Humidity Controlled Crisper and the Glide‘N’Serve, pull out the Crisper and Glide’N’Serve to full extension, lift the front up, and pull straight out. Door Bins The door bins are removable for easy cleaning and adjustment.
HOW TO USE 37 The shelves in your refrigerator are adjustable to meet your individual storage needs. Your model may have glass or wire shelves. Using the Folding Shelf You can store taller items, such as a gallon container or bottles, by simply pushing the front half of the shelf underneath the back half of the shelf. Pull the front of the shelf toward you to return to a full shelf. Adjusting the shelves to fit items of different heights will make finding the exact item you want easier.
MAINTENANCE ENGLISH MAINTENANCE Cleaning y Both the refrigerator and freezer sections defrost automatically; however, clean both sections about once a month to prevent odors. y Wipe up spills immediately. y Always unplug the refrigerator before cleaning. General Cleaning Tips y Unplug refrigerator or disconnect power. y Remove all removable parts, such as shelves, crispers, etc. y Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners.
MAINTENANCE 39 Replacing the Water Filter It is recommended that you replace the air filter: It is recommended that you replace the water filter: y Approximately every six months. y When the REPLACE FILTER light turns on. 1 y Approximately every six months. y When the water filter indicator turns on. y When the water dispenser output decreases. y When the ice cubes are smaller than normal. Remove the Old Filter Turn the filter cover to the left to detach it from the refrigerator wall.
MAINTENANCE 1 Remove the old water filter. 3 After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. 4 Water Filter Bypass Plug ENGLISH Lower or remove the top left shelf to allow the water filter to rotate all the way down.
MAINTENANCE 41 Performance Data Sheet Use Replacement Cartridge: ADQ36006101 The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/ANSI Standard 42 and Standard 53. System tested and certified by NSF International against NSF/ANSI Standard 42 and Standard 53 for the reduction of substances listed below.
MAINTENANCE Application Guidelines/Water Supply Parameters ENGLISH Service Flow 0.5 gpm (1.9 lpm) Water Supply Potable Water Water Pressure 20 -120 psi (138 - 827 kPa) Water Temperature 33°F - 100°F (0.6°C - 38°C) It is essential that the manufacturer’s recommended installation, maintenance and filter replacement requirements be carried out for the product to perform as advertised. NOTE y While the testing was performed under standard laboratory conditions, actual performance may vary.
MAINTENANCE 43 ENGLISH
SMART DIAGNOSIS ENGLISH SMART DIAGNOSIS™ Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the LG service center. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis. If you experience problems with your refrigerator, call 1-800-243-0000.
TROUBLESHOOTING 45 Review the Troubleshooting section before calling for service; doing so will save you both time and money. Problem Refrigerator and Freezer section are not cooling. Cooling System runs too much. Possible Causes Solutions The refrigerator control is set to Turn the control ON. Refer to the Setting the OFF (some models). Controls section for proper temperature settings. Refrigerator is in the defrost cycle.
TROUBLESHOOTING Problem Possible Causes ENGLISH Refrigerator was recently Refrigerator or Freezer section is installed. too warm. Air vents are blocked. Doors are opened often or for long periods of time. Solutions It may take up to 24 hours for each compartment to reach the desired temperature. Rearrange items to allow air to flow throughout the compartment. Refer to the Airflow diagram in the Using Your Refrigerator section.
TROUBLESHOOTING 47 Problem Solutions Doors are opened often or for long periods of time. When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. Doors not closed correctly. See the Doors will not close correctly section in the Troubleshooting section. Weather is humid.
TROUBLESHOOTING Problem Possible Causes Solutions ENGLISH Condensation from food with a Frost or ice crystals on frozen high water content has frozen inside of the food package. food (inside of sealed package). Food has been left in the freezer for a long period of time. This is normal for food items with a high water content. Icemaker is not making enough ice. Demand exceeds ice storage capacity. The icemaker will produce approximately 70-182 cubes in a 24 hour period.
TROUBLESHOOTING 49 Problem Solutions Doors are opened often or for long periods of time. If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently. Doors are not closed completely. If the doors are not properly closed, ice production will be affected.
TROUBLESHOOTING Problem ENGLISH Not dispensing ice. Possible Causes Doors are not closed completely. Solutions Ice will not dispense if any of the refrigerator doors are left open. Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/sticking together. If they are, break up the ice cubes to allow for proper operation.
TROUBLESHOOTING Problem Solutions New installation or water line recently connected. Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. The dispenser panel is locked. Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
TROUBLESHOOTING ENGLISH Problem Possible Causes Ice has bad taste or odor. Water supply contains minerals such as sulfur. Solutions A water filter may need to be installed to eliminate taste and odor problems. NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals / odor / taste in all water supplies. Icemaker was recently installed. Discard the first few batches of ice to avoid discolored or bad tasting ice. Ice has been stored for too long.
TROUBLESHOOTING 53 Problem Possible Causes Solutions Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, maker sure that the arm moves freely. Reinstall the ice bin and wait 24 hours to confirm proper operation. Clicking The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off.
TROUBLESHOOTING Problem ENGLISH Pulsating or High-Pitched Sound Possible Causes Solutions Normal Operation Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or high-pitched sound.
LIMITED WARRANTY 55 ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
LIMITED WARRANTY ENGLISH Damage or failure caused by unauthorized modification or alteration, or if used for other than the intended purpose. Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual. Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
LIMITED WARRANTY 57 Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section.
LIMITED WARRANTY ENGLISH LIMITED WARRANTY FOR CANADA ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
LIMITED WARRANTY 59 THIS LIMITED WARRANTY DOES NOT COVER: All costs and expenses associated with the above excluded circumstances, listed under the heading, This Limited Warranty Does Not Cover, shall be borne by the consumer. TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE: Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or. Visit our website at http://www.lg.
LIMITED WARRANTY PROCEDURE FOR RESOLVING DISPUTES: ENGLISH EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION. Definitions.
LIMITED WARRANTY 61 Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules.