Owner’s Manual LED LCD MONITOR (LED Monitor*) * LG LED Monitor applies LCD screen with LED backlights. Please read this manual carefully before operating your set and retain it for future reference. 24QP500 24QP550 www.lg.com Copyright © 2020 LG Electronics Inc. All Rights Reserved.
Table of Contents LICENSE Each model has different licenses. Visit www.lg.com for more information on the license. ENGLISH LICENSE....................................................... 2 ASSEMBLING AND PREPARING................... 3 USING THE MONITOR................................. 11 USER SETTINGS......................................... 13 TROUBLESHOOTING.................................. 24 PRODUCT SPECIFICATION..........................
ASSEMBLING AND PREPARING Supported Drivers and Software You can download and install the latest version from the LGE website (www.lg.com). CAUTION Drivers and Software Installation Priority Monitor Driver Recommended OnScreen Control Recommended Dual Controller Optional ENGLISH •• Always use genuine LG components to ensure safety and product performance. •• The product warranty will not cover damage or injury caused by the use of unauthorized components.
Moving and Lifting the Monitor Product and Button Description ENGLISH When moving or lifting the monitor, follow these instructions to prevent the monitor from being scratched or damaged and to ensure safe transportation, regardless of its shape or size. •• Place the monitor in the original box or packing material before attempting to move it. •• Before moving or lifting the monitor, disconnect the power cord and all other cables. •• Hold the bottom and side of the monitor frame firmly.
Installing on a Table Adjusting the Stand Height (24QP550) •• Lift the monitor and place it on the table in an upright position. Place the monitor at least 100 mm (3.94 inches) away from the wall to ensure sufficient ventilation. Except for 24QP500 Model 100 mm (3.94 inches) 100 mm (3.94 inches) ENGLISH 24QP500 1 Handle the monitor with both hands for safety. 24QP550 100 mm (3.94 inches) 100 mm (3.94 inches) 100 mm (3.94 inches) 100 mm (3.94 inches) 100 mm (3.94 inches) 100 mm (3.
Adjusting the Angle Pivot Feature (24QP550) 1 Place the monitor mounted on the stand base in an upright position. 2 Adjust the angle of the screen. Except for 24QP500 Model The pivot feature allows the monitor to rotate 90° clockwise and -90° counter clockwise. ENGLISH The angle of the screen can be adjusted forward or backward from -5° to 15° for a comfortable viewing experience. (24QP500) 1 Raise the monitor to the maximum height.
3 Rotate the monitor 90° clockwise and -90° counter clockwise as shown in the figure. Note ENGLISH •• Auto Pivot feature of the display is not supported. •• The screen can be rotated easily using the screenpivot shortcut key provided with your Windows operating system. Note that some Windows versions and some graphics card drivers may use different settings for the screen pivot key or may not support the pivot key at all.
WARNING •• Take care when rotating the monitor if the cable is connected. •• To avoid injury when rotating the display, do not place your fingers between the display and the stand base. Using the Kensington Lock ENGLISH The connector for the Kensington security system is located at the back of the monitor. For more information on installation and usage, refer to the Kensington lock owner’s manual or visit the website at http://www.kensington.com.
Installing the Wall Mount Plate This monitor meets the specifications for the wall mount plate or other compatible devices. Note Wall Mount (mm) Standard screw Number of screws Wall Mount Plate (Optional) 100 x 100 M4 x L10 4 LSW 149 ENGLISH •• The wall mount plate is sold separately. •• For more information on installation, refer to the wall mount plate’s installation guide. •• Be careful not to apply too much force while mounting the wall mount plate as it may cause damage to the screen.
CAUTION ENGLISH •• Unplug the power cord before moving or installing the monitor to avoid electric shock. •• Installing the monitor on the ceiling or on a slanted wall may result in the monitor falling off, which could lead to injury. Use an authorized LG wall mount and contact the local dealer or qualified personnel. •• Applying excessive force when tightening screws may cause damage to the monitor. Damage caused in this way will not be covered by the product warranty.
USING THE MONITOR CAUTION •• Do not press the screen for a prolonged time. This may cause image distortion. •• Do not display a still image on the screen for a prolonged time. This may cause image retention. Use a PC screensaver if possible. •• When connecting the power cord to the outlet, use a grounded (3-hole) power strip or a grounded power outlet. •• The monitor may flicker when turned on in an area where the temperature is low. This is normal.
Connecting AV Devices HDMI Connection ENGLISH HDMI transmits digital video and audio signals from your AV device to the monitor. Note •• Using a DVI to HDMI / DP (DisplayPort) to HDMI cable may cause compatibility issues. •• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not display or a connection error may occur.
USER SETTINGS Note ENGLISH •• Your monitor’s OSD (On Screen Display) may differ slightly from that shown in this manual. Activating the Main Menu 1 Press the joystick button on the bottom of the monitor. 2 Move the joystick up/down and left/right to set the options. 3 Press the joystick button once more to exit the main menu. Joystick Button Button Menu Status Description Main menu disabled Enables the main menu. Main menu enabled Exits the main menu.
Main Menu Features Main Menu ENGLISH Power Off Input Exit Settings Description Input Sets input mode. Power Off Turns off the monitor. Settings Configures the screen settings. Picture Mode Sets the picture mode. Exit Exits the main menu. Picture Mode Menu Settings 1 2 3 4 To view the OSD menu, press the joystick button at the bottom of the monitor and then enter the Settings. Move the joystick up/down and left/right to set the options.
Quick Settings Settings > Quick Settings Brightness Adjusts the contrast and brightness of the screen. Adjusts the volume. Volume ENGLISH Contrast Description Note •• You can adjust Mute / Unmute by moving the joystick button to in the Volume menu. Color Temp Custom The user can adjust it to red, green, or blue by customization. Warm Sets the screen color to a reddish tone. Medium Sets the screen color between a red and blue tone. Cool Sets the screen color to a bluish tone.
Input Settings > Input Input List Description Selects the input mode. ENGLISH Adjusts the aspect ratio of the screen. Aspect Ratio Full Wide Displays the video in widescreen, regardless of the video signal input. Original Displays video according to the aspect ratio of the video signal input. Just Scan The aspect ratio is not adjusted from the original. Note •• The display may look the same for Full Wide , Original, and Just Scan options at the recommended resolution (2560 x 1440).
Picture Note •• If the Picture Mode is changed, the screen may flicker or the resolution of your PC screen may be affected. Picture Mode Description Custom Allows the user to adjust each element. Vivid Heightens contrast, brightness and sharpness to display vivid images. HDR Effect Reader Optimizes the screen for high dynamic range. Optimizes the screen for viewing documents. You can brighten the screen in the OSD menu. Cinema FPS Optimizes the screen for video.
[Picture Mode on HDR signal] Settings > Picture ENGLISH Picture Mode Description Custom Allows the user to adjust each element. Vivid Optimized the screen for HDR vivid colors. Cinema Optimized the screen for HDR video. FPS This mode is optimized for FPS games.It is suitable for very dark FPS games. RTS This mode is optimized for RTS Game. Note •• HDR content may not display correctly depending on Window10 OS settings, please check HDR On/Off settings in Windows.
Settings > Picture Description Brightness Contrast SUPER RESOLUTION+ Adjusts the sharpness of the screen. High Optimizes the screen for crystal clear images. Best for high-definition video or games. Middle Optimizes the screen for comfortable viewing, with images at the middle level between the low and high modes. Best for UCC or SD videos. Low Optimizes the screen for smooth and natural images. Best for still images or images with less movement. Off Displays in the most common setting.
Settings > Picture Description ENGLISH Response Time Sets a response time for displayed pictures based on the movement of the picture on the screen. For a normal environment, it is recommended that you use Fast. When there is a lot of motion, it is recommended that you use Faster. Setting to Faster may cause image sticking. Faster Fast Normal Off Sets the response time to faster. Sets the response time to fast. Sets the response time to normal. Does not use the response time improvement feature.
Settings > Picture Description Gamma The higher the gamma value, the darker the image becomes. Likewise, the lower the gamma value, the lighter the image becomes. Mode 4 If you do not need to adjust the gamma settings, select Mode 4. Set your own color temperature. Color Temp Color Adjust Red/Green/Blue Custom The user can adjust it to red, green, or blue by customization. Warm Sets the screen color to a reddish tone. Medium Sets the screen color to between a red and blue tone.
General Settings > General Language Description Sets the menu screen to the desired language. ENGLISH Conserve energy by using luminance compensation algorithm. SMART ENERGY SAVING High Saves energy using the high-efficiency SMART ENERGY SAVING feature. Low Saves energy using the low-efficiency SMART ENERGY SAVING feature. Off Disables the feature. Note •• The value of energy saving data may differ depending on panel and panel suppliers.
Settings > General Description This feature disables the configuration and adjustment of menus. Enables OSD Lock. Off Disables OSD Lock. Note OSD Lock Information •• The menus except the menus below are disabled. -- Brightness -- Contrast -- Volume -- Input List -- Aspect Ratio -- OSD Lock -- Information ENGLISH On The following display information will be shown; Total Power On Time, Resolution. Do you want to reset your settings? Reset to Initial Settings Yes Returns to the default settings.
TROUBLESHOOTING ENGLISH Nothing is displayed on the screen. Is the monitor's power cord plugged in? •• Check if the power cord is correctly plugged into the power outlet. Is the power LED on? •• Check the power cable connection and press the power button. Is the power on and the power LED displaying white? •• Check that the connected input is enabled (Settings > Input).
Do you see an "Unrecognized monitor, Plug and Play (VESA DDC) monitor found" message? Have you installed the display driver? •• Be sure to install the display driver from our web site: http://www.lg.com. •• Make sure to check if the graphics card supports Plug and Play function. Are images displayed without sound? •• Make sure that the headphone port connections are made properly. •• Try increasing the volume with the joystick. •• Set the audio output of the PC to the monitor you are using.
PRODUCT SPECIFICATION 24QP500 ENGLISH Color Depth Resolution Power Sources AC/DC adaptor 26 8-bit / 10-bit color is supported. Max Resolution 2560 x 1440 @ 75 Hz Recommended Resolution 2560 x 1440 @ 60 Hz Power Rating 19 V Power Consumption On mode: 19 W Typ. (Outgoing condition) * Sleep Mode (Standby Mode) ≤ 0.5 W ** Off Mode ≤ 0.3 W 1.
Operating Conditions Environmental Conditions Temperature 0 °C to 40 °C (32 °F to 104 °F) Less than 80 % Temperature -20 °C to 60 °C (-4 °F to 140 °F) Humidity Less than 85 % With Stand 540.1 x 413.2 x 211.5 (mm) 21.2 x 16.2 x 8.3 (inches) Without Stand 540.1 x 321.1 x 41.9 (mm) 21.2 x 12.6 x 1.6 (inches) With Stand 4 kg 8.8 lbs Without Stand 3.4 kg 7.
PRODUCT SPECIFICATION 24QP550 ENGLISH Color Depth Resolution Power Sources AC/DC adaptor 28 8-bit / 10-bit color is supported. Max Resolution 2560 x 1440 @ 75 Hz Recommended Resolution 2560 x 1440 @ 60 Hz Power Rating 19 V Power Consumption On mode: 19 W Typ. (Outgoing condition) * Sleep Mode (Standby Mode) ≤ 0.5 W ** Off Mode ≤ 0.3 W 1.
Operating Conditions Environmental Conditions Temperature 0 °C to 40 °C (32 °F to 104 °F) Less than 80 % Temperature -20 °C to 60 °C (-4 °F to 140 °F) Humidity Less than 85 % With Stand 540.1 x 506 x 240 (mm) 21.2 x 19.9 x 9.4 (inches) Without Stand 540.1 x 321.1 x 41.9 (mm) 21.2 x 12.6 x 1.6 (inches) With Stand 5.5 kg 12.1 lbs 3.4 kg 7.
Factory Support Mode (Preset Mode, PC) DisplayPort ENGLISH 30 Preset Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Polarity (H/V) 640 x 480 31.469 59.94 -/- 800 x 600 37.879 60.317 +/+ 1024 x 768 48.363 60 -/- 1152 x 864 54.347 60.05 +/+ 1280 x 720 45.00 60.00 +/+ 1280 x 800 49.702 59.810 -/+ 1280 x 1024 63.981 60.02 +/+ 1600 x 900 60.00 60.00 +/+ 1920 x 1080 67.5 60 +/- 2560 x 1440 88.79 59.95 +/- 2560 x 1440 111.86 74.
HDMI Horizontal Frequency (kHz) Vertical Frequency (Hz) Polarity (H/V) 640 x 480 31.469 59.94 -/- 800 x 600 37.879 60.317 +/+ 1024 x 768 48.363 60 -/- 1152 x 864 54.347 60.05 +/+ 1280 x 720 45.00 60.00 +/+ 1280 x 800 49.702 59.810 -/+ 1280 x 1024 63.981 60.02 +/+ 1600 x 900 60.00 60.00 +/+ 1920 x 1080 67.5 60 +/- 2560 x 1440 88.79 59.95 +/- 2560 x 1440 110.95 74.
HDMI Timing (Video) ENGLISH 32 Factory support mode (Preset Mode) Horizontal Frequency(kHz) Vertical Frequency(Hz) 480p 31.5 60 720p 45.0 60 1080p 67.5 60 2160p 67.
Supplier’s Declaration of Conformity Trade Name Responsible Party Address E-mail LG LG Electronics USA, Inc. 111 Sylvan Avenue, North Building, Englewood Cliffs,NJ 07632 lg.environmental@lge.com The model and serial number of the product are located on the back and on one side of the product. Record them below in case you ever need service. Model Serial No.
