Use and Care Guide

24 SMART FUNCTIONS
Smart Diagnosis™ Function
Use this feature to help you diagnose and solve
problems with your appliance.
N
OTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis™ feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
1 Put the product body on the charging station.
2 Launch the LG ThinQ application on your
smartphone.
3 Select the connected product on your screen.
4 Press the menu button on the upper right
corner of the screen and select the Smart
Diagnosis feature.
5 Press the Start button to begin diagnosing
the appliance.
6 Press the Finish button to complete the
diagnosis process.
us_main.book.book Page 24 Tuesday, March 31, 2020 5:28 PM