Operation Manual

Troubleshooting 17
Troubleshooting
4
Picture
Symptom Cause & Solution
There is no picture.
y
Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y
Connect the video connection securely.
y
Check the [HDMI Color Setting] in the [Setup] menu is set to the
appropriate item that conforms to your video connection.
y
Your TV may not support the resolution you have set on the unit.
Change the resolution to one that your TV accepts.
y
The player’s HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
Picture noise appears
y
You are playing a disc recorded in a colour system that is dierent
from your TV.
y
Set the resolution to one that your TV accepts.
Sound
Symptom Cause & Solution
There is no sound or the sound
is distorted.
y
Connect the audio connection securely.
y
The input source setting on the amplier or the connection to the
amplier is incorrect.
y
The unit is in scan, slow motion, or pause mode.
y
The sound volume is low.
y
Check that the connected amplier is compatible with the audio
format output from the player.
y
The player’s HDMI OUT jack is connected to a DVI device. The DVI jack
does not accept audio signal.
y
Check the device connected to the player’s HDMI OUT jack is
compatible with the audio format output from the unit.
Network
Symptom Cause & Solution
BD-LIVE feature does not work.
y
The connected USB storage may not have enough space. Connect
the USB storage with at least 1GB free space.
y
Ensure that the unit is correctly connected to the local area network
and can access the internet.
y
Your broadband speed may not be fast enough to use the BD-Live
features. Contact your Internet Service Provider (ISP) and increase the
broadband speed to suit the unit’s requirements.
y
The [BD-LIVE connection] option in the [Setup] menu is set to
[Prohibited]. Set the option to [Permitted].
Streaming video services
(such as YouTube™, etc.) are
often stop or “buer” during
playback.
y
Your broadband service speed may not be fast enough to stream
video services. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.