Floor Standing Installation Manual

WARRANTY (USA)
Installation Manual 25
ENGLISH
If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set
forth in this section will govern. This arbitration provision is governed by the Federal Arbitration
Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction.
All issues are for the arbitrator to decide, except that issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to
decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and
any disputes between us except to the extent that such law is preempted by or inconsistent
with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek
more than $25,000 in damages, in which case the payment of these fees will be governed by
the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing,
administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules
and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and
expenses as long as they are reasonable, by considering factors including, but not limited to, the
purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for
an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same
extent that a court would. If the arbitrator finds either the substance of your claim or the relief
sought in the demand is frivolous or brought for an improper purpose (as measured by the
standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration
fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all
monies previously disbursed by it that are otherwise your obligation to pay under the AAA
Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’
fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25 000 or less, you may choose to have the
arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2)
through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If
your claim exceeds $25 000, the right to a hearing will be determined by the AAA Rules. Any in-
person arbitration hearings will be held at a location within the federal judicial district in which
you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor
LG can require the other to participate in an arbitration proceeding. To opt out, you must send
notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s
purchase of the product by either: (i) sending an e-mail to [e-mail], with the subject line:
“Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or
provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial
number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My
Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that
is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute
resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage
of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the
Limited Warranty. If you keep this product and do not opt out, then you accept all terms and
conditions of the arbitration provision described above.