Owner’s Manual

39TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the washer does not function properly or does not function at all, check the following before
you call for service.
Before Calling for Service
For more troubleshooting, refer to the online owner's manual.
User Support Videos
For further assistance, there are videos and tutorials available through the LG.com website.
1 On the www.lg.com home page, click on the Support menu tab to bring up the menu selections.
Select Video Tutorials.
2 Select a product category and then pick a topic or search a keyword.
NOTE
• Scan this QR code to quickly access the video search page on the LG website.
Error Messages
Problem Possible Cause & Solution
IE
Water inlet problem.
• Check for a clogged, kinked or frozen water inlet hose.
• Check water supply.
OE
Drainage Problem.
• Check for a clogged, kinked or frozen water drain hose.
Air gap or disposal is clogged.
• Clean air gap or disposal.
Filters are clogged.
• Clean filters.
bE
Oversudsing caused by improper detergent, such as liquid dish soap.
• Do not use hand dishwashing liquids. Only use detergents which are designed for use in
automatic dishwashers.
•A
bE error can appear if dishes soiled with a lot of foamy food, such as whipped cream, are
loaded in the appliance. To clear the error, turn the appliance off and start a new cycle.
• To remove detergent residue in the tub, pour approximately 4 oz ~ 8 oz (100 ml ~ 200 ml)
of milk into a shallow bowl, place it in the upper rack and then run the appliance on the
Auto cycle.