Owner's Manual

41SMART FUNCTIONS
ENGLISH
Smart Diagnosis™ Function
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided in
the LG ThinQ application.
1
Hold the mouthpiece of your phone over the
Smart Diagnosis™ icon. Do not touch any
other buttons.
2
Press and hold Download Cycle until a
countdown displays on the appliance.
3
Keep the phone in place until the tone
transmission has finished.
4
Once the countdown is over and the tones
have stopped, resume your conversation with
the call center agent, who will then be able to
assist you using the information transmitted for
analysis.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.