User Guide AT&T Wireless Home Phone
Wireless Home Phone (“WHP”) device is a mobile device that may be used with home phone equipment in different locations in the U.S. WHP device has a backup battery in the event of a power outage. However, a landline phone requiring separate electric power to operate (e.g., cordless phones) connected to a WHP device will not place or receive calls (including 911 calls) during a power outage. For emergency calls, you may have to provide your location address to the 911 operator.
Welcome to AT&T Thank you for purchasing an AT&T Wireless Home Phone device (Model: LG-AF300). To get the most from your new device, check out our videos and interactive tutorials at att.com/whptutorial.
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Contents Getting Started........................................................................................1 In the Box.................................................................................................................1 Getting to Know Your Device........................................................................2 How It Works.........................................................................................................4 Device Installation..................................
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Getting Started In the Box The package contains the following items: AT&T Wireless Home Phone Power plug Power cord Back-up battery For more detailed information on Light Indicators, please refer to the User Guide. Transferring a phone number can take about four days, so you should keep a phone plugged into your wall jack to receive calls on your old service (including 911) until your transfer completes. However, you can make calls immediately on your Wireless Home Phone device.
Getting to Know Your Device T i Battery Cover Power Voicemail Battery Wireless Charge Service Power Input L On/Off Telephone Ports * 2
LED Indicators The table below describes possible states for each of the LED indicators.
How It Works The Wireless Home Phone device uses the AT&T cellular network to provide phone service to your cordless or corded home phone(s). Place it anywhere in your house where you have a wireless signal. It does not require the use of a home phone wall jack like traditional home phone service. The Wireless Home Phone device provides many calling services, such as voicemail, Caller Number ID, Call Waiting, Call Forwarding, and 3-way Calling for your home phone(s).
Install the Back-up Battery Remove the cover from the battery compartment. Insert the back-up battery and replace the cover. Notes: • The battery is intended for backup purposes only and may take approximately three and a half (3.5) hours to fully charge (battery will charge inside the device while connected to a power supply).
Turn on Your Device 1) Connect the large end of the power cord into the power plug. Insert the power plug into an electrical outlet. 2) I nsert the small end of the power cord into the Power Input port on the back of your Wireless Home Phone device. 3) S lide the On/Off switch to the On position. Check the Wireless Signal More green bars indicate a stronger signal. Your device can be relocated in your home for best performance.
Connect the Device to a Phone 1) U nplug your phone from your home phone wall jack. 2) Plug your phone into the “Phone 1” port on the Wireless Home Phone device, using your existing phone cable. Connect the Device to a Phone 1) Unplug your phone from your home phone wall jack. 2) Plug your phone into the “Phone 1” port on the Wireless Home Phone Base, using your existing phone cable or included phone cable.
Place a Test Call Place a test call from your connected home phone. Make sure to dial the 10-digit phone number, including area code. For best results, place the cordless phone base at least 12 inches from the Wireless Home Phone device. Note: Keep your cordless phone plugged into a power outlet.
Set up Voicemail and Additional Phones Voicemail is included with your service. Dial “1” to set up and access. If you choose to use an answering machine instead, set it to fewer than 4 rings. To place phones throughout your home, use a cordless phone system with multiple handsets. Wall jacks are not used with Wireless Home Phone.
Voicemail Your Wireless Home Phone device comes with standard wireless voicemail. Follow the steps below to set up and use your voicemail. Setup Dial 1 on any home phone connected to the Wireless Home Phone device and wait four (4) seconds to connect to your AT&T wireless voicemail. Simply follow the voice prompts to complete setup. To enable remote voicemail retrieval and for added security be sure to create a password during setup. For more help on setting up your AT&T voicemail, go to att.
Remote Retrieval To retrieve voicemail messages from a phone not connected to the Wireless Home Phone device, dial the number associated with your Wireless Home Phone service. When voicemail picks up, press *. You will then be prompted to enter your password. Simply follow the prompts to listen to and manage your voicemail messages. Transferring a Phone Number Transferring a landline phone number to your Wireless Home Phone device can take about four days.
Using Your Device Making Calls Using a phone connected to your Wireless Home Phone device, place and receive calls as you normally would. The Wireless Home Phone device supports both cordless and corded phone dialing methods. Note: You will need to dial 10 digits even for local numbers. Three-Way Calling While on an existing call, press the Flash (or Phone/Talk) key on your phone to put the first party on hold. When you hear a dial tone, dial the second party’s number (wait up to four [4] seconds).
Call Waiting You will hear two tones if someone calls while you are already on a call. To hold the current call and accept the waiting call, press the Flash (or Phone/Talk) key. You can press the Flash (or Phone/Talk) key anytime to switch back and forth between calls. To clear the current call and accept the waiting call, enter 1 and press the Flash (or Phone/Talk) key. To reject the waiting call, enter 0 and press the Flash (or Phone/ Talk) key.
Call Forwarding To forward all calls, dial: 1) *21* 2) The 10-digit number to which you wish to forward your calls 3) # key (Example: *21*1234567890# forwards your calls to the phone number 123-456-7890) Please wait at least three (3) seconds and you hear a confirmation tone for the forwarding to complete before hanging up. To un-forward calls, dial #21#, please wait at least three (3) seconds and you hear a confirmation tone for the un-forwarding to complete before hanging up.
Adjusting Volume Use your home phone’s volume adjustment if available. Alternately, the volume of the Wireless Home Phone device can be adjusted if necessary. To adjust the ring tone volume (while not on a call) or call volume (while on a call), dial: • **1# for Lowest setting • **2# for Medium setting • **3# for Highest setting Notes: • Three volume levels are available; the default setting is the medium at level 2.
AT&T 3G MicroCell™ The Wireless Home Phone device can be used with the AT&T 3G MicroCell when it’s within range of the MicroCell signal and the phone number associated with the Wireless Home Phone device has been added to the MicroCell’s approved user list. To update your approved user list, visit att.com/3GMicroCell and click “Manage Settings.” The Wireless Service indicator on your Wireless Home Phone device will blink green when connected to the MicroCell.
Important Information E911 Service For emergency calls, you may have to provide your location address to the 911 operator. Power Outages The Wireless Home Phone device has a back-up battery in the event of a power outage with talk time of approximately 4 hours depending on environmental factors. However, a landline phone requiring separate electric power to operate (e.g.
In-Home Wiring Interconnecting to home telephone wiring is not necessary, but is possible; however, it is not recommended unless you possess sufficient knowledge of electrical systems. Use with home wiring requires the physical disconnection from other services, including the landline coming into your home. Use of a qualified licensed electrician is highly recommended. Improper installation may result in phone equipment damage or even a fire.
Frequently Asked Questions What kind of phone do I need to work with the Wireless Home Phone device? Most standard touch-tone phones may be used. Rotary phones are not supported. Cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home. Cordless phone systems still need to be plugged into a power outlet. During a power outage, a standard corded phone which doesn’t require electrical power is needed.
Does the Wireless Home Phone device support data or text messaging? No, only voice services are supported. Why don’t I see the name of the caller on caller ID? The Wireless Home Phone device, similar to other wireless devices, supports calling number identification. However, contact names stored on your home phone equipment may display for incoming calls. Do I need broadband Internet service for the Wireless Home Phone device to work? No, the service is provided through the AT&T wireless network.
Can I use my Wireless Home Phone device internationally? No. Use is limited to the United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands. What is the warranty on the Wireless Home Phone device? AT&T Wireless Home Phone device has a 12-month limited warranty. For details, see page 33-34. I can’t make or receive calls with my Wireless Home Phone device. What should I do? Follow the troubleshooting steps found on the following pages.
Troubleshooting Problem No dial tone • • • Caller Number ID only • • Battery LED is off 22 • Possible Solution Make sure the device is turned on (Power indicator is green) and there is AC power to the Wireless Home Phone device. Do not connect to an AC outlet controlled by a wall switch. Move the device to an area with sufficient network signal (at least 1 to 2 green bars are displayed). Make sure your home telephone equipment has power and is connected properly to the Wireless Home Phone device.
Problem Poor voice quality • • • • • Wireless Service indicator is blinking green Red Solid Wireless Service indicator • • Possible Solution Make sure all connections are firmly in place. Move your device to another area of the home with a strong wireless signal (3 green bars or more), typically near a window or outside wall. Make sure the home phone that is connected to the Wireless Home Phone device is of good quality and in good working order.
Problem Red Blinking Wireless Service indicator • • Can’t connect to my 3G MicroCell • • • SIM Card doesn’t work in my mobile device 24 • Possible Solution SIM is missing or not installed properly. 1) Remove the battery cover and back-up battery. 2) Slide the SIM card into the SIM card slot. Make sure the gold contact area on the card is facing downwards. SIM card may be invalid or damaged and need to be replaced.
Problem Message Waiting indicator on my home phone doesn’t light My phone doesn’t ring when a call comes in • • • • • • Possible Solution The Wireless Home Phone device does not support this functionality with your home phone. The Wireless Home Phone device has a dedicated Message Waiting indicator light and will blink when you have a new voice message. You will also hear an intermittent dial tone when you pick up your handset.
Problem My answering machine won’t pick up calls • • • I hear a constant low frequency tone (not dial tone) when I try to place a call 26 • Possible Solution Set your answering machine settings to pick up calls before network voicemail, which is approximately four (4) rings. Alternately the network voicemail setting can be increased; dial 1 to access the voicemail platform and follow the prompts to increase the number of rings.
Specifications Dimensions (W×D×H) Weight Back-up Battery Talk time Standby time 4.73" (W) × 4.73" (D) × 1.00" (H) 6.35 oz. (including back-up battery) 1,700 mAh(Typ) Approximately 4hrs Up to 38hrs Note: The value of the talk time or standby time varies with the actual environment.
Safety Instructions WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. • During a thunderstorm, disconnect the external power supply and do not use the device. • Some electronic devices are susceptible to electromagnetic interference sent by devices that may not be adequately shielded.
• • • • • • telecom terminals. Because the device can produce an electromagnetic field, do not place it near magnetic items such as computer disks. Do not expose the device to direct sunlight or store it in hot areas. High temperatures can shorten the life of electronic devices. Prevent liquids from leaking into the device. Do not attempt to disassemble the device by yourself. Nonexpert handling of the device may cause bodily injury or device damage.
Battery Instructions • • • • • • • • • • • 30 Do not disassemble or open crush, bend or deform, puncture or shred. Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard.
Radio Frequency (RF) Energy This device complies with radio frequency (RF) exposure limits adopted by the Federal Communications Commission for an uncontrolled environment. This device should be installed and operated with minimum distance of 20 cm between the device & your body.
FCC Compliance This device complies with part 15 of FCC rules. Operation is subject to the following two conditions. (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.
Warranty LG offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller. Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product.
d) I f the Product has been opened, modified or repaired by anyone other than a warranty service center or if it is repaired using unauthorized spare parts. e) I f the serial number or mobile accessory date code has been removed, erased, defaced, altered, or are illegible in any way subject to sole judgment of LG.
How to Get Warranty Service To obtain warranty service, please call or fax to the following telephone numbers from anywhere in the continental United States: Tel. 1-800-793-8896 or Fax. 1-800-448-4026 Or visit http://us.lgservice.com. Correspondence may also be mailed to: LG Electronics Service- Mobile Handsets, P.O. Box 240007, Huntsville, AL 35824 DO NOT RETURN YOUR PRODUCT TO THE ABOVE ADDRESS.
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