Owner's Manual

31
Message Possible Causes Possible Corrective Measures
Touch function
doesn’t work
or is abnormal
Touchpad calibration
fault
Perform the touchpad calibration via
phone setting menu.
Number not
permitted
The Fixed Dial
Number function
is on.
Check settings.
Impossible to
receive/send
SMS & Picture
Memory full
Delete some existing messages in
the phone.
Files not
open
Unsupported file
format
Check the file format that can be
supported
The screen
does not
turn on when
I receive a
call.
Proximity sensor
problem
If you use any protection tape or
case, check it is covered the area
around proximity sensor
Make sure that the area around the
proximity sensor is clean.
No sound
Vibration or manner
mode
Check the setting status of sound
menu to make sure you are not in
vibrate or silent mode.
Hang up or
freeze
Intermittent software
problem
Take out the battery and insert
battery.
Turn on the phone.
Try to do software update service
via web site