ENGLISH USER GUIDE LM-Q720PS Copyright ©2019 LG Electronics Inc. All rights reserved. MFL71464901 (1.1) www.lg.
About this user guide Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use. • Always use genuine LG accessories. The supplied items are designed only for this device and may not be compatible with other devices. • Descriptions are based on the device default settings. • Default apps on the device are subject to updates, and support for these apps may be withdrawn without prior notice.
Instructional notices WARNING: Situations that could cause injury to the user and third parties. CAUTION: Situations that may cause minor injury or damage to the device. NOTE: Notices or additional information.
Table of contents 01 Custom-designed Features 6 7 10 10 12 15 19 Using the Stylus Pen Camera features Sound quality and effects Google Assistant Fingerprint recognition Face Recognition Multi-tasking feature 02 Basic Functions 22 23 27 28 31 32 33 Product components and accessories Parts overview Turning the power on or off Installing the SIM card Inserting the memory card Removing the memory card Battery 35 38 48 53 54 55 62 64 Touch screen Home screen Screen lock Memory card encryption Taking screen
105 105 106 106 107 107 107 108 108 109 110 Tasks Calculator Game Launcher Audio Recorder FM Radio File Manager Smart cleaning LG Mobile Switch LG SmartWorld Calendar Email 04 Settings 112 112 123 124 125 Settings Network Sound Display General 05 Appendix 139 139 140 142 143 LG Language Settings LG Bridge Phone software update Anti-Theft Guide Open Source Software Notice Information 143 Regulatory information (FCC ID number, etc.
01 Custom-designed Features
Using the Stylus Pen You can create a memo using the stylus. With the Pen Pop feature, you can quickly access Memo apps when you pull the stylus pen out. • • • • • • : Hides/displays the Pen Pop options. Touch and hold the icon to delete or move it. : Opens the Pop Memo feature to allow you to write a memo. : Opens Coloring book. Select a desired drawing and color it using various coloring tools. : Opens Draw chat to allow you to draw and share with others.
Camera features Wide-angle camera You can take photos or record videos with a wider range than your actual field of vision by using the wide-angle on the front camera. , switch to the front camera, then tap / to switch Tap between the standard and wide-angle. Standard angle Wide-angle • See Starting the camera for details.
Portrait You can take a sharp portrait by applying the camera lens blur effect. , switch to the front camera, then tap Portrait. 1 Tap 2 When Portrait is available appears on the screen, tap to take a photo. • To adjust blur strength, drag the slide bar up, down, left or right (depending on the orientation of the phone). • This feature is not available if the surroundings are too dark.
AI CAM You can use the AI Cam feature to automatically recognize the object when taking a photo or recording a video for an optimal quality. , then tap AI CAM. 1 Tap 2 When the object is recognized, the best effect for the scene is applied. • To apply other effects, tap the scene icon. • A wide range of categories, such as portrait, animals, food, sunrise, sunset, landscape, sky, beach, babies, flowers and text, can be recognized automatically.
Sound quality and effects DTS:X 3D Surround You can play a song or video in three-dimensional, immersive and vivid sound. To use this feature, connect earphones, speaker or other external audio devices to your device. Settings Sound Sound quality and effects, then tap DTS:X Tap to activate this feature. 3D Surround Adjusting the sound direction You can adjust the sound direction as desired. 1 Tap Settings Sound Sound quality and effects DTS:X 3D Surround. 2 Select the desired sound direction.
3 Follow the on-screen instructions and say “Ok Google”. • The device saves your voice data for recognition. 4 Select whether to use the voice recognition unlock feature. • When this feature is activated, you can unlock the screen by saying “Ok Google” while the screen is turned off or unlocked. • This feature may be more vulnerable to security than the other screen locks, such as Knock Code, Pattern, PIN, and Password. When a similar voice or your recorded voice is used, the screen may be unlocked.
Fingerprint recognition Fingerprint recognition overview You must register your fingerprint on your device first before using the fingerprint recognition function. You can use the fingerprint recognition function in the following cases: • To unlock the screen. • To view locked contents in Gallery or QuickMemo+. • Confirm a purchase by signing in to an app or identifying yourself with your fingerprint. • Your fingerprint can be used by the device for user identification.
• Scan only one finger for each registration. Scanning more than one finger may affect fingerprint registration and recognition. • The device may generate static electricity if the surrounding air is dry. If the surrounding air is dry, avoid scanning fingerprints, or touch a metallic object, such as coin or key, to remove static electricity before scanning fingerprints. Registering fingerprints You can register and save your fingerprint on the device to use fingerprint identification.
3 Follow the on-screen instructions. • Repeat scanning the fingerprint by moving your finger little by little until the fingerprint registers. 4 When the fingerprint registration is done, tap OK. • Tap ADD MORE to register another fingerprint. If you register only one fingerprint and the corresponding finger is not in a good condition, the fingerprint recognition may not work well. As the preventive measure against this kind of situation, register multiple fingerprints.
Face Recognition Face recognition overview You can unlock the screen by using face recognition. • This feature may be more vulnerable to security than the other screen locks, such as a Pattern, PIN, and Password. • When a similar face or a photo of your face is used, the screen may be unlocked. • The recognized facial data is securely stored in your device.
Registering facial data Before using the face recognition feature, register your facial data on your device. 1 Tap Settings General Lock screen & security Face Recognition. • To use this feature, the screen lock must be set with a Pattern, PIN, or Password. • When the screen lock is not set, register the data by following the on-screen instructions. See Setting a screen lock for details. 2 Raise your device in the front of your eyes. 3 Register your face by following the on-screen instructions.
Improving the face recognition You can add facial data in various conditions to improve face recognition. 1 Tap Settings General Lock screen & security Face Recognition. 2 3 4 5 Unlock the screen according to the specified method. Select Improve face recognition. Register your face by following on-screen instructions. When the face registration is done, tap OK. Deleting facial data You can delete the registered facial data and register it again if the face recognition does not work properly.
Swiping to unlock after face recognized After your device recognizes your face, you must swipe the screen to unlock. 1 Tap Settings General Lock screen & security Face Recognition. 2 Unlock the screen according to the specified method. 3 Tap Swipe to unlock after face recognized to activate the feature. Enhancing the face recognition You can prevent your device from being unlocked by photos, images, or videos. 1 Tap Settings General Lock screen & security Face Recognition.
Multi-tasking feature Multi-Window You can use two apps at the same time by separating the screen into multiple windows. 1 Tap from the Home touch buttons. • Recently-used apps appear. 2 Tap at the top of the desired app to use the Multi-Window feature. • The selected app appears at the top half of the screen. You can also access this feature by doing the following: 1 Touch and hold while using an app. • Recently-used apps appear on the split screen.
• To deactivate the Multi-Window feature, touch and hold on the Home touch button. at the center of the • To adjust the size of the split screen, drag screen. • The Multi-Window feature is not supported by some LG apps and apps downloaded from the Play Store. Overview screen The Overview screen provides a preview of your recently-used apps. To view the list of recently-used apps, tap on the Home touch buttons.
02 Basic Functions
Product components and accessories The following items are included with your device. • Device • USB cable • Charger • Important Information Booklet • Ejection pin • The items supplied with the device and any available accessories may vary depending on the area and service provider. • Always use genuine LG Electronics accessories. Using accessories made by other manufacturers may affect your device’s call performance or cause malfunctions. This may not be covered by LG’s repair service.
Parts overview Proximity/Ambient light sensor Earpiece Front camera lens Notification LED Volume keys (+/-) Power/Lock key Touch screen Nano-SIM/Memory card tray Stereo headset jack Stylus Pen Microphone Rear camera lens Flash Fingerprint sensor Speaker Microphone Charger/USB cable port Basic Functions 23
Do NOT attempt to remove the back cover. This device has a non-removable battery. Do not attempt to remove the back cover. Doing so may severely damage the battery and device, which could cause overheating, fire, and injury. • Press and hold the volume down key and Power/Lock key at the same time for a second to take a screenshot.
• Stylus pen -- Operate the device with the stylus pen included, or your finger. • Please insert the pen into the device, aligning the arrow mark on the stylus pen upwards with the device facing up. • Some functions may be restricted for access, depending on the device specifications. • Do not put heavy objects on the device or sit on it. Doing so may damage the touch screen. • Screen-protective film or accessories may interfere with the proximity sensor.
Hold the device correctly as shown below. If you cover the microphone hole with a hand, finger, or protective case while using the device, you may sound unclear during a call. Good example Microphone Basic Functions Bad example Do not cover the microphone.
Turning the power on or off Turning the power on When the power is turned off, press and hold the Power/Lock key. • When the device is turned on for the first time, initial configuration takes place. The first booting time for the smart phone may be longer than usual. Turning the power off Press and hold the Power/Lock key, then select Power off. Restarting the device When the device is not working properly or does not respond, restart it by following the instructions below.
Installing the SIM card Insert the SIM card provided by your mobile service provider to start using your device. • Be careful with the ejection pin since it has a sharp edge. 1 Insert the ejection pin into the hole on the card tray. 2 Pull out the card tray.
3 Put the SIM card on the card tray with the gold-colored contacts facing downwards. Memory card (optional-sold separately) SIM card 4 Insert the card tray back into the slot.
• When you insert the card tray back into the device, insert it horizontally in the direction of arrow as shown in the figure. Make sure that the card placed on the card tray does not move out of its position. Correct Wrong • This device supports only Nano SIM cards. • For problem-free performance, it is recommended to use the device with the correct type of SIM card. • Do not lose your SIM card. LG is not responsible for damage and other issues caused by loss or transfer of a SIM card.
Inserting the memory card Insert the memory card into your device. The device can support up to a 2 TB microSD card. Depending on the memory card manufacturer and type, some memory card may not be compatible with your device. 1 Insert the ejection pin into the hole on the card tray. 2 Pull out the card tray. 3 Put the memory card on the card tray with the gold-colored contacts facing downwards. Memory card (optional-sold separately) SIM card 4 Insert the card tray back into the slot.
• Some memory cards may not be fully compatible with the device. If you use an incompatible card, it may damage the device or the memory card, or corrupt the data stored in it. • Frequent writing and erasing of data may shorten the memory card lifespan. Removing the memory card Unmount the memory card before removing it for safety. Settings General Storage . 1 Tap 2 Insert the ejection pin into the hole in the card tray and then pull out the card tray from the device.
Battery Charging the battery Before using the device, fully charge the battery. Charge the device with the USB Type-C cable. Charging cable terminal USB Type-C cable USB Type-C port • Do not charge while the device or charging cable is wet or contains moisture. This can cause fire, electric shock, injury or damage to device. If there is moisture, stop using the device immediately and remove the moisture completely. • Make sure to use the USB cable provided with your device.
• Remove the charger from the power socket after the device is fully charged. This prevents unnecessary power consumption. • Another way to charge the battery is by connecting a USB cable between the device and a desktop or laptop computer. This may take a longer time than plugging the adapter to a wall outlet. • Do not charge the battery by using a USB hub that is unable to maintain the rated voltage. Charging may fail or unintentionally stop.
Touch screen You can familiarize yourself with how to control your device by using touch screen gestures. Tapping Lightly tap with your fingertip to select or run an app or option. Touching and holding Touch and hold for several seconds to display a menu with available options.
Double-tapping Tap the screen twice quickly to zoom in or out on a specific app. Dragging Touch and hold an item, such as an app or widget, then move your finger to a desired location in a controlled motion. You can use this gesture to move an item. Swiping Touch the screen with your finger and move it quickly without pausing. You can use this gesture to scroll through a list, a web page, photos, screens, and more.
Pinching and spreading Pinch two fingers to zoom out such as on a photo or map. To zoom in, spread your fingers apart. • Do not expose the touch screen to excessive physical shock. You might damage the touch sensor. • A touch screen failure may occur if you use the device near a magnetic, metallic or conductive material. • If you use the device under bright lights, such as direct sunlight, the screen may not be visible, depending on your position.
Home screen Home screen overview The Home screen is the starting point for accessing various functions and apps on your device. Tap on any screen to directly go to the Home screen. You can manage all apps and widgets on the Home screen. Swipe the screen left or right to view all installed apps at a glance. Home screen layout You can view all apps and organize widgets and folders on the Home screen.
• Status bar: View status icons, the time and the battery level. • Weather widget: View the weather information or time for a specific area. • Google search widget: Perform a Google search by inputting spoken or written keywords. • Page icon: Display the total number of Home screen canvases. You can tap the desired page icon to go to the page. The icon reflecting the current canvas will be highlighted.
Editing the Home touch buttons You can rearrange the Home touch buttons or add frequently used functions to the Home touch buttons area. Settings Display Home touch buttons Button Tap combination and customize the settings. • Several functions, including Notification, Capture+ and QSlide, are provided. A maximum of two additional items can be added. Changing the color of the Home touch buttons bar You can change the background color of Home touch buttons. Settings Display Home touch buttons.
• Some features may not be supported while the Home touch buttons are hidden. Hiding the Home touch buttons You can hide the Home touch buttons to view in a larger screen while using an app. 1 Tap Settings Display Home touch buttons Hide Home touch buttons. 2 Select apps to hide the Home touch buttons whiling using the app, . and tap • The Home touch buttons disappear 3 seconds after the last touch. • To view the Home touch buttons again, drag the bottom of the screen upwards.
Status icons When there is a notification for an unread message, calendar event or alarm, the status bar displays the corresponding notification icon. Check your device’s status by viewing notification icons displayed on the status bar.
Notifications panel You can open the notifications panel by dragging the status bar downward on the main screen. • To open the quick access icons list, drag the notifications panel downwards or tap . • To rearrange, add, or remove icons, tap EDIT. • If you touch and hold the icon, the settings screen for the corresponding function appears. EDIT • You can use the notifications panel even on the lock screen. Drag the notifications panel while the screen is locked to quickly access the desired features.
Switching the screen orientation You can set the screen orientation to automatically switch according to the device’s physical orientation. On the notification panel, tap Rotation from the quick access icon list. Settings Display and activate Auto-rotate You can also tap screen. Editing the Home screen On the Home screen, touch and hold on an empty space, then select the desired action from below. • To rearrange the Home screen canvases, touch and hold on a canvas, then drag it to a desired location.
• To configure the Home screen settings, touch and hold on a blank area of the Home screen, then select Home screen settings. See Home screen settings for details. • To view or reinstall the uninstalled apps, touch and hold on a blank area of the Home screen, then select App trash. See App trash for details. • To change the default screen, touch and hold on a blank area of the Home screen, move to desired screen, tap , then tap the screen once more.
Viewing the background theme You can view only the background image by hiding the apps and widgets on the Home screen. Spread two fingers apart on the Home screen. • To return to the original screen, which displays apps and widgets, pinch your fingers on the Home screen or tap . Moving apps on the Home screen On the Home screen, touch and hold an app, then drag it to a desired location.
Using folders from the Home screen Creating folders On the Home screen, touch and hold an app, then drag it over another app. • A new folder is created and the apps are added to the folder. Editing folders On the Home screen, tap a folder and do one of the following actions. • To edit the folder name and color, tap the folder name. • To add apps, touch and hold an app, then drag it over the folder and release it. • To remove an app from the folder, touch and hold the app and drag it to outside the folder.
• Icon shape: Choose a desired shape for icons. • Google feed: Enable to display Google feed on the left screen of the main Home screen. • Sort apps by: Set how apps are sorted on the Home screen. • Grid: Change the app arrangement mode for the Home screen. • Hide apps: Select apps you want to hide from the Home screen. • Loop Home screen: Enable to allow continuous Home screen scrolling (loop back to the first screen after the last screen). • Search: Search by swiping down on the Home screen.
Setting a screen lock There are several screen lock options available. 1 Tap Settings General Lock screen & security Select screen lock and then select the desired method. 2 Customize the following settings: • • • • • • • None: Deactivate the screen lock function. Swipe: Swipe on the screen to unlock the screen. Pattern: Draw a pattern to unlock the screen. PIN: Enter a numeric password to unlock the screen. Password: Enter an alphanumeric password to unlock the screen.
Precautions for the secure start-up feature • Be sure to keep your screen lock passwords separately. • If you enter the screen lock passwords incorrectly more than the specified times, the device automatically resets itself and the encrypted data and your personal information are deleted automatically and they cannot be restored. • Be cautious not to enter incorrect screen lock passwords more than the specified times. • When you turn on the device right after the device reboots, encryption also starts.
Secure lock settings You can set secure lock settings. 1 Tap Settings General Lock screen & security Secure lock settings. 2 Select a function you want to set. • Make pattern visible (shown only when Pattern is set as a screen lock): Turn on to make pattern visible. • Lock timer: Allows you to set the amount of time before the screen automatically locks after the backlight turns off (time-out due to inactivity).
KnockON You can turn the screen on or off by double-tapping the screen. 1 Tap Settings General KnockON • This option is available only on the Home screen provided by LG. It may not function properly on a custom launcher or on the Home screen installed by the user. • When tapping the screen, use your fingertip. Do not use a fingernail. • To use the KnockON feature, make sure that the proximity/light sensor is not blocked by a sticker or any other foreign substance.
Memory card encryption You can encrypt and protect data saved on the memory card. The encrypted data in the memory card cannot be accessed from another device. 1 Tap Settings General Lock screen & security Encryption & credentials Encrypt SD card. 2 Read the on-screen overview of memory card encryption and then tap CONTINUE to continue. 3 Select an option and tap ENCRYPT NOW. • New data encryption: Encrypt only data that is saved on the memory card after encryption.
Taking screenshots You can take screenshots of the current screen you are viewing. Via a shortcut Press and hold the Power/Lock key and the Volume Down key at the same time for at least two seconds. • Screenshots can be viewed from the Screenshots folder in Gallery. Via Capture+ On the screen where you want to take a screenshot, drag the status bar downwards, then tap . • When the screen is turned off or locked, you can access Capture+ by pressing the Volume Up key twice.
Entering text Using the Smart toolbar You can use various keyboard input methods in one place. You can select the desired input method from the top of the keyboard. 1 Select the desired keyboard input method from the Smart toolbar. 2 Tap , then touch and drag each tool to reorganize as desired. Smart toolbar • Some supporting input methods may differ depending on the device you have. • You can turn on or off the Smart tool feature from the keyboard settings.
Smart Tool Tap to hide the smart tools. Tap to add emoticons. Tap to add emojis. You can also create your own emoji using a photo. Tap to add a drawing chat. Tap to enter text by using voice. • To maximize the voice command recognition, speak clearly. • To enter text with your voice, make sure that your device is connected to a network. • To select the language for voice recognition, tap Languages on the voice recognition screen.
Moving the cursor With the Smart keyboard, you can move the cursor to the exact position you want. When typing text, touch and hold on the space bar and then drag left or right. • This option is available only on the QWERTY keyboard. Suggesting words Smart keyboard automatically analyzes your usage patterns to suggest frequently used words as you type. The longer you use your device, the more precise the suggestions are. Enter text, then tap a suggested word. • The selected word is automatically entered.
Changing the QWERTY keyboard layout You can add, delete or rearrange keys on the bottom row of the keyboard. 1 Tap Settings General Language & keyboard On-screen keyboard LG Keyboard Keyboard height and layout QWERTY keyboard layout. Keyboard height and layout QWERTY You can also tap keyboard layout. 2 Tap a key on the bottom row, then drag it to a desired position. • You can select and organize frequently used symbols. • This option is available on the QWERTY, QWERTZ and AZERTY keyboards.
Customizing the keyboard height You can customize the keyboard height to maximize hand comfort when typing. 1 Tap Settings General Language & keyboard On-screen keyboard LG Keyboard Keyboard height and layout Keyboard height. Keyboard height and layout Keyboard You can also tap height. 2 Adjust the keyboard height. Selecting a landscape keyboard mode You can select a landscape keyboard mode from several choices.
Splitting the keyboard You can split the keyboard in half and place each piece on either side of the screen when the screen is in landscape mode. To split the keyboard, turn the device horizontally and spread it apart on both sides with holding the keyboard with two fingers. To attach the keyboard, close it with pressing with two fingers. One-handed operation mode You can move the keyboard to one side of the screen so that you can use the keyboard with one hand.
Adding languages to the keyboard You can make additional languages available for keyboard input. 1 Tap Settings General Language & keyboard On-screen keyboard LG Keyboard Select languages. You can also tap Select languages. 2 Select the languages you want to use on the keyboard. Copy and Paste You can cut or copy text from an app, and then paste the text into the same app. Or, you can run other apps and paste the text into them. 1 Touch and hold around the text you want to copy or cut.
• Tap to delete the items saved to the clip tray. • The clip tray may not be supported by some downloaded apps. Content sharing Playing content from another device You can play photos, videos or songs saved on your device from a TV. 1 Connect the TV and your device to the same Wi-Fi network. 2 While viewing an item in the Gallery or Music app, tap Play on other device. 3 Select the TV you want to connect to. • Google Play services should be up to date in order to use Chromecast.
Searching for nearby devices You can view a list of DLNA devices on the same network by selecting the Nearby devices menu in each app. Use content from nearby devices as if you were using it on your device. Sending or receiving files You can share files between your device and another LG device, or a tablet or computer. Sending files From the Gallery or File Manager app, tap device on the file sharing list.
Do not disturb You can limit or mute notifications to avoid disturbances for a specific period of time. Settings Sound Do not disturb. Tap • Mode: Select a desired mode: -- Priority only: Receive sound or vibrate notifications for the selected apps. Even when Priority only is turned on, alarms still sound. -- Total silence: Disable both the sound and vibration. • Select priorities: Receive alarms and the notifications for the selected apps. -- App notifications: Select apps to receive the notifications.
03 Useful Apps
Installing and uninstalling apps Installing apps Access an app store to search and download apps. • You can use SmartWorld, Play Store or the app store provided by your service provider. • Some app stores may require you to create an account and sign in. • Some apps may charge fees. • If you use mobile data, you may be charged for data usage, depending on your pricing plan. • SmartWorld may not be supported depending on the area or service provider.
• Some apps cannot be uninstalled by users. Installing and uninstalling apps during the setup When you turn on the device for the first time, you can download recommended apps. You can skip to the next step without installation. App trash You can view the uninstalled apps on the Home screen. You can also reinstall apps within 24 hours of uninstallation. 1 Tap Management App trash. Alternatively, you can also touch and hold an empty area of the Home screen, then tap App trash.
App Shortcuts On the Home screen, touch and hold an app icon such as Phone, Messages, Camera, Gallery and Settings to display a quick access menu. Use apps more easily through App Shortcuts. • This feature is available only on some apps.
Phone Voice call Make a phone call by using one of the available methods, such as manually entering a phone number and making a call from the contact list or the list of recent calls. Making a call from the keypad Dial. 1 Tap 2 Make a call by using a method of your choice: • Enter a phone number and tap . • Touch and hold a speed dial number. • Search for a contact by tapping the initial letter of a contact name in the contact list, and then tap .
Rejecting a call To reject an incoming call, drag across the incoming call screen. • To send a rejection message, drag the rejection message option across the screen. Settings Network Call • To add or edit a rejection message, tap Call blocking & Decline with message Decline with message. • When a call is coming in, press the Volume Up, Volume Down or Power/ Lock key to mute ringtone or vibration, or to hold the call.
Functions accessible during a call During a call, you can access a variety of functions by tapping the on-screen buttons: • Add call: Allows you to add a call to the current conversation. • Contacts: Allows access to your contacts list. • Dialpad: Display or hide the dial pad. • Speaker: Turn on the speakerphone function. • Mute: Block your voice so that the other party cannot hear your voice. • Bluetooth: Switch the call to a Bluetooth device that is paired and connected. : End a call.
Viewing call records To view recent call records, tap Call logs. Then, you can use the following functions: • To view detailed call records, select a contact. To make a call to the selected contact, tap . • To delete call records, tap Delete. • The displayed call duration may differ from the call charge. Consult with your service provider for more information. Configuring call options You can configure various call options. 1 Tap 2 Tap Dial or Call logs.
5 Tap the text field and enter your message. • To enter a emoji, tap and tap . Select a category and make a selection from the list to insert it into your current message. 6 Review your message and tap . Sending a multimedia message (MMS) When you need to add a little more to a text message, you can send a multimedia message (MMS) with the contents such as images, videos, etc. • See your service plan for applicable charges for multimedia messaging. Compose multimedia messages . 1 Tap 2 Tap Start chat.
• • • • Sticker: Various stickers are available. Location: You can send your location. Contact: You can share a contact. Record audio: Touch and hold until you finish recording. • To remove or replace a picture or an audio attachment, on the Compose screen, tap next to the attachment. 8 When you are finished creating your new MMS message, tap . Saving and resuming a draft message While composing a text or multimedia message, tap save your message as a draft.
Managing message conversations Text and multimedia messages that are sent to and received from a contact (or a number) are grouped into conversations or message threads in the Messages screen. This allows you to see exchanged messages (similar to a chat program) with a contact on the same screen. Read a text message • Do one of the following: -- On the Messages screen, tap the message thread to open and read it.
Reply to a message . 1 Tap 2 On the Messages screen, tap a message thread to open it. 3 While viewing a message, tap the text field and type your reply message. 4 Once completed, tap . To return to the Messages screen from a text message thread, tap . • To view the details of a particular message, in the message thread, touch and hold the message to open the options menu, and then tap . • If a message contains a link to a web page, tap the link to open it in the web browser.
Text and Multimedia message options The Messages settings menu lets you control options for your text and multimedia messages including message limits, size settings, and notifications. . 1 Tap On the Messages screen, tap Settings. 2 3 Adjust the following settings according to your needs: • Default SMS app: To change your default messaging app. • Notifications: Set various options for notifications. -- On: Turn on to get notifications when a new message arrives. -- Importance: Select Importance options.
• Advanced -- Chat features: Configure the chat features (available when the mobile network allows). -- Group messaging: Select the group messaging option between Send an SMS reply to all recipients and get individual replies (mass text) and Send an MMS reply to all recipients (group MMS). -- Auto-download MMS: Enable this option to automatically retrieve the entire content of your multimedia message.
Camera Starting the camera You can take a photo or record a video to cherish all of your memorable moments. . Tap • Before taking a photo or recording a video, wipe the camera lens with a soft cloth. • Be careful not to stain the camera lens with your fingers or other foreign substance. • Images included in this user guide may be different from the actual device. • Photos and videos can be viewed or edited in Gallery. See Gallery overview for details.
Auto mode You can take photos or record videos by selecting a variety of camera modes and options. , then tap MODE Auto A . 1 Tap 2 To take a photo, tap . To record a video, tap . Turn the flash on or off. Switch between front and rear cameras. Apply a film filter effect. Select a camera mode. Change the camera options. Open Gallery. Take photos. Record videos. Taking a photo 1 Select a camera mode and tap the subject to focus the camera on. 2 Tap to take a photo.
Recording a video 1 Select a camera mode and tap the subject to focus the camera on. 2 Tap . • To take a photo while recording a video, tap . • To pause the video recording, tap . To resume the video recording, tap . 3 Tap to end the video recording. Customizing the camera options You can customize a variety of camera options to suit your preferences. Tap on the screen. • Available options vary depending on the selected camera (front or rear camera) and the selected camera mode.
HDR Obtain photos in vivid colors and get compensated effects even when they are taken against the light. These functions are provided by the High Dynamic Range (HDR) technology equipped in the camera. Steady recording Minimizes motion blur while recording a video. Cheese shutter Take photos with voice commands. Tag locations Save the image with GPS location data. Grid Displays guide grids so that you can take photos or record videos based on the horizontal and vertical reference lines.
Various camera modes Food You can optimize the quality of your food photos or videos by using the color slide bar and white balance. , then tap MODE . 1 Tap To take a photo, tap . To record a video, tap . 2 • Drag the color slide bar on the screen to adjust the white balance and select the best color. • If the slide bar is not displayed, tap to adjust the white balance.
Panorama You can create a panoramic photo by moving the camera in one direction to photograph and stitch continuous shots of a wide view. 1 Tap 2 Tap , then tap MODE . and then slowly move the camera in one direction. • Move the device by following the direction of the arrow in the guideline. 3 Tap to stop capturing the panoramic. Flash Jump-Cut You can create a GIF by taking photos at three second intervals. See Flash Jump-Cut for details.
Burst shot You can take continuous shots of photos to create moving pictures. In the Auto mode, touch and hold . • Continuous shots are taken at a fast speed while is held down. • You can take up to 30 photos with the rear camera and 20 photos with the front camera. • This feature is available only in specific modes. Other useful features in the Camera app Auto-Exposure/Auto-Focus lock You can fix the current exposure level and focus position by touching and holding the screen in the Auto mode.
Switching between cameras You can switch between the front and rear cameras to suit your environment. On the camera screen, tap or swipe the screen in any direction to switch between the front and rear cameras. • Use the front camera to take selfies. See Selfie shot for details. Zoom in or out You can use zoom in or out on the camera screen while taking a photo or recording a video. • On the camera screen, pinch or spread two fingers to zoom in or out, then use the displayed +/- slide bar.
Selfie shot You can use the front camera to view your face on the screen and take selfies. Gesture shot You can take selfies by using gestures. Show your palm to the front camera and then clench your fist. You can also clench your fist and then open it towards the front camera. • In three seconds, a photo is taken. • To use this feature, switch to the front camera mode, then tap Selfie shot Gesture shot. • Make sure that your palm and fist are within the reference line so that the camera can detect them.
Auto shot You can use the face detection feature to take selfies easily and conveniently. You can set the device so that, when you look at the screen, the front camera detects your face and takes a selfie automatically. • The white colored guide frame appears when the front camera detects your face. If the subject within the guide frame stops moving, the guide frame color turns yellow, then the camera takes a photo. • Tap Selfie shot Auto shot to enable the Auto shot feature.
Gesture view After taking a selfie with the front camera, you can preview the selfie immediately by placing the screen close to your face. • Tap Gesture view to enable the Gesture view feature. • Only one preview is available each time a photo is taken. • If you rotate the device while in preview screen, the screen switches to camera mode. Save as flipped Before taking a photo with the front camera, tap The image is flipped horizontally. Save as flipped.
quick share You can share a photo or video using a desired app immediately after taking it. , then take a photo or record a video. 1 Tap 2 Tap the app icon that appears on the screen to share it using that app. You can also swipe the icon towards the opposite direction to see what other apps you can use to share your photos and videos. quick share icon • The app displayed by the quick share icon may vary, depending on the type and frequency of access to the apps installed on the device.
Gallery Gallery overview You can view and manage photos and videos saved on your device. 1 Tap . • Saved photos and videos are displayed by folder in the Albums tab. 2 Tap a folder and select a file. • View the selected file in full-screen mode. • While viewing a photo, swipe left or right to view the previous or next photo. • While viewing a video, swipe left or right to rewind or fast-forward the video. • Some file formats may not be supported, depending on the installed software.
Viewing photos Add to or remove from your favorites. Start the camera. Access additional options. Back to the previous screen. Write a memo on a photo. Edit images. Delete images. Share images. • To display the menu items, gently tap the screen. To hide the menu items, tap the screen again. Writing a memo on the photo 1 While viewing a photo, tap . 2 Write a memo on the photo and tap SAVE. • The memo is applied to the photo. • Some photos may not support the photo memo feature.
Playing a video Open with QSlide. Access additional options. Pause or play the video. Tap to go to previous video. Touch and hold to rewind the video. Tap to go to next video. Touch and hold to fast forward the video. Choose screen ratio. Lock or unlock the screen. Edit the video. DTS:X 3D Surround. Making a GIF file. • To adjust the sound volume, drag the right side of the video screen up or down. • To adjust the screen brightness, drag the left side of the video screen up or down.
Creating a movie You can create a new movie by putting images and videos together. , select an album, then tap Create movie. 1 Tap 2 Select images or videos for your movie and tap NEXT. 3 Edit the selected images and videos and then tap SAVE. Deleting files You can select images or videos to delete from your video by tapping at the top right corner of its thumbnail.
Adding files You can select images or videos to add after tapping at the bottom of the screen. You can also select the images or videos you have already previously added. • Touch and hold a file, and then tap another file for multiple selection. Rearranging files To rearrange the images and videos, touch and hold the file you want to move, then dragging it to the desired location. Adding file effects Tap to add a theme or background music, or change the font.
Making a GIF You can easily make a GIF file using recorded video. 1 At the desired starting point while watching a video, tap . 2 Select the length of the GIF you want to create. • GIF is generated for the time selected from the current time. • For videos less than 5 seconds, GIF images are automatically generated for the remaining time. • You may use this feature solely for creative purposes.
Sharing files You can share files by using one of the following options: • While viewing a photo, tap to share the file by using a desired method. Share to share the file by using a desired • While viewing a video, tap method. • Tap in an album to select files and share them using a desired method. Chrome Sign in to Chrome and import opened tabs, bookmarks and address bar data from a computer to your device. . Tap Google apps You can use Google apps by setting a Google account.
Maps Find your location or the location of a place on the map. View geographical information. YouTube Search and play videos. Upload videos on YouTube to share them with people around the world. Drive Upload, save, open, share and organize files from your device. Files accessible from apps can be accessed from anywhere, including online and offline environments. Play Music Purchase music files from Play Store. Play music files saved on your device.
Slides Create presentation material or edit presentation material created online or from another device. Share and edit presentation material together with others. News Access the comprehensive up-to-date news coverage, aggregated from sources all over the world by Google News. Duo Make a video call with your family, friends and anyone else who uses the app.
• • : Zoom in or out, rotate or erase the parts of a handwritten note. : Access additional. 3 Tap to save the note. Writing notes on a photo 1 Tap 2 Tap QuickMemo+ . to take a photo, then tap OK. • The photo is automatically attached into the notepad. 3 Write notes on the photo. • Tap • Tap 4 Tap to enter a text below the photo. or to write notes on the photo using the stylus pen. to save the note.
• You can capture the entire screen by using the scroll capture feature. • While using an app such as Messages and Chrome, drag the notifications panel downwards and then tap Capture+ Extended to capture the entire screen you are currently viewing as a single file. • This feature is available only on some apps that support the scroll capture feature. Managing folders You can view notes grouped by the type of the notes. QuickMemo+.
Contacts Contacts overview You can save and manage contacts. Essentials Contacts. Tap Adding contacts Adding new contacts 1 On the contact list screen, tap . 2 Enter contact details and tap SAVE. Importing contacts You can import contacts from another storage device. 1 On the contact list screen, tap Manage contacts Import. 2 Select the source and target locations of the contact you want to import, and then tap OK. 3 Select the vCard file(s) and tap IMPORT.
Searching for contacts You can search for contacts by using one of the following options: • Tap from the top of the contacts list and then enter the contact information or phone number. • Scroll the contact list up or down. • From the index of the contact list screen, tap the initial letter of a contact. • The search option is available in all tabs. Contact list Editing contacts 1 On the contact list screen, select a contact. 2 On the contact detail screen, tap and edit details.
Creating groups 1 On the Groups tab, tap . 2 Enter a new group name. 3 Tap Add members, select contacts, then tap ADD. 4 Tap SAVE to save the new group. Clock Alarm You can set an alarm to trigger it at a specified time. Essential Clock Alarm. 1 Tap 2 Tap to add a new alarm. 3 Configure the alarm settings and tap SAVE. • If you select a previously set alarm, you can edit the alarm. • To delete an alarm, tap at the top of the screen. You can also touch and hold the alarm.
3 Tap Stop to stop the timer alarm. Stopwatch You can use the stopwatch to record a lap time. Essential Clock Stopwatch. 1 Tap Tap Start to initiate the stopwatch. 2 • To record a lap time, tap Lap. 3 Tap Pause to suspend the stopwatch. • To resume the stopwatch, tap Resume. • To clear all the records and restart the stopwatch, tap Reset. Tasks You can register tasks to your device to easily manage schedules. Essentials Tasks. 1 Tap 2 Tap to add a task. 3 Enter task details and then tap SAVE.
Game Launcher You can use Game Launcher to view the entire list of installed games, or set the device to mute or prevent any notifications while playing games. Essentials Game Launcher. 1 Tap 2 Select the desired option. Audio Recorder You can record and save your voice or others’ voices from important events. Recorded voice files can be played back or shared. 1 Tap Essentials Audio Recorder. Add tags Add • To save the recording’s location details, tap under Location. Add tags Add under Event.
FM Radio You can listen to FM Radio. Essentials FM Radio. Tap • To use this app, first connect earphones to the device. The earphones function as the radio antenna. • This function may not be supported depending on the area. File Manager You can view and manage files saved on your device or cloud. 1 Tap 2 Tap Management File Manager. and select the desired storage location. Smart cleaning You can delete temporary files or apps that are no longer used. Management Smart cleaning.
LG Mobile Switch You can transfer data from your old LG device to a new LG device. 1 Tap Management LG Mobile Switch. You can also tap Settings General Backup LG Mobile Switch. 2 Follow the on-screen instructions to select a desired method for transfer. • Data in a Google account will not be backed up. When you synchronize your Google account, Google apps, Google contacts, Google calendar, Google memo app data and apps downloaded from Play Store are stored on the Drive app automatically.
Calendar Calendar overview You can use the calendar to manage events and tasks. Adding events Calendar. 1 Tap 2 Select a date, then tap . 3 Enter event details and tap SAVE. Syncing events Tap Calendars to sync, and select a calendar to sync. • When your events are saved from the device to your Google account, they are automatically synced with Google Calendar, too.
Email Use the Email application to send and receive emails from your webmail or other accounts, using POP3 or IMAP, or access your Exchange account for your corporate email needs. Set up Email account Your phone supports several types of email accounts and allows you to have multiple email accounts set up at one time. Before setting up an email account, make sure you have the username (user ID), password, server name, etc., so you can get set up successfully. Email.
04 Settings
Settings You can customize the device settings in accordance with your preferences. Settings. Tap • Tap and enter a keyword in the search box to access a setting item. • Tap to change the view mode. This user guide assumes that you are using the Tab view. Network Airplane mode You can turn off the call and mobile data functions. When this mode is on, functions that do not involve data, such as games and music playback, remain available. 1 On the settings screen, tap Network Airplane mode.
Wi-Fi You can connect to nearby devices over a Wi-Fi network. Connecting to a Wi-Fi network 1 On the settings screen, tap Network Wi-Fi. 2 Tap to activate it. • Available Wi-Fi networks appear automatically. 3 Select a network. • You may need to enter the network’s Wi-Fi password. • The device skips this process for previously accessed Wi-Fi networks. If you do not want to automatically connect to a certain Wi-Fi network, tap the network and then tap FORGET.
Bluetooth You can connect your device to nearby devices that support Bluetooth to exchange data with them. Connect your device to a Bluetooth headset and a keyboard. This makes it easier to control the device. Pairing with another device 1 On the settings screen, tap Network 2 Tap to activate it. Bluetooth. • Available devices appear automatically. • To refresh the device list, tap . • Only devices set as visible are displayed on the list. 3 Select a device from the list.
Sending data via Bluetooth 1 Select a file. • You can send multimedia files or contacts. Bluetooth. 2 Tap Select a target device for the file. 3 • The file is sent as soon as the target device accepts it. • File sharing processes may differ, depending on the file. Mobile data You can turn mobile data on and off. You can also manage mobile data usage. Turning on mobile data 1 On the settings screen, tap Network 2 Tap to activate it. Mobile data.
Call You can customize call settings, such as voice call and international call options. • Some features may not be supported depending on the area or service provider. 1 On the settings screen, tap Network Call. 2 Customize the settings. Tethering USB tethering You can connect the device to another device via USB and share mobile data. 1 Connect your device and other devices via USB cable. 2 On the settings screen, tap Network Tethering USB tethering and then tap to activate it.
Wi-Fi hotspot You can set the device as a wireless router so that other devices can connect to the Internet by using your device’s mobile data. 1 On the settings screen, tap Network Tethering Wi-Fi hotspot and then tap to activate it. 2 Tap Set up Wi-Fi hotspot and enter the Wi-Fi name (SSID) and password. 3 Turn on Wi-Fi on the other device, and select the name of the device network on the Wi-Fi list. 4 Enter the network password.
Timeout When the Wi-Fi hotspot has not been used for a specific period of time, it is automatically disconnected. You can set the time for automatic disconnection. Bluetooth tethering A Bluetooth-connected device can connect to the Internet by using your device’s mobile data. 1 On the settings screen, tap Network Tethering Bluetooth tethering and then tap 2 to activate it. Turn on Bluetooth on both devices and pair them.
Sharing panel You can share contents from Gallery, Music and File Manager with nearby devices. Also you can share content with specific people in apps that work with Google Direct Share. 1 On the settings screen, tap Network Sharing panel. 2 Tap to deactivate each option. File sharing You can send and receive files between your device and other LG devices or tablets. 1 On the settings screen, tap Network File sharing. 2 Customize the following settings: • LG Stylo5: Change the device name.
Media server You can share media content on your device with nearby devices that support DLNA. 1 On the settings screen, tap Network Media server. 2 Customize the following settings: • Content sharing: Share content on your device with nearby devices. • LG Stylo5: Set your device’s name. • Content to share: Select the type of media content to share with other devices. • Allowed devices: View a list of devices permitted to access content on your device.
Printing You can connect your device to a Bluetooth printer and print photos or documents saved on the device. 1 On the settings screen, tap Network Printing. • If the desired printer is not in the list, install the printer driver from the app store. 2 Select a printer from the printer list screen. 3 Tap to activate it. • To add a printer, tap Add printer. Search. • To search for a printer name, tap Settings from the printer list screen. • Tap 4 Select a file and tap Print. • The document prints.
VPN You can connect to a safe virtual network, such as an intranet. You can also manage connected virtual private networks. Adding VPN 1 On the settings screen, tap Network VPN. 2 Tap Basic VPN or LG VPN. 3 Tap . • This feature is available only when the screen lock is activated. If the screen lock is deactivated, a notification screen appears. Tap SETTINGS from the notification screen to activate the screen lock. See Setting a screen lock for details. 4 Enter VPN details and tap SAVE.
Sound You can customize sound, vibration and notification settings. On the settings screen, tap Sound and customize the following settings: • Sound profile: Change the sound mode to Sound, Vibrate only, or Silent. • Volume: Adjust the sound volume for various items. • Ringtone: Select a ringtone for incoming calls. Add or delete ringtones. • Ringtone ID: Create a ringtone for an incoming call from a particular contact. • Ring with vibration: Set the device to vibrate and play a ringtone simultaneously.
Dialing keypad sound: Enable the keypad sound effect. LG Keyboard sound: Enable the LG keyboard sound effect. Touch sound: Enable the sound effect to play when tapping an item. Screen lock sound: Enable the sound effect to play when the screen is locked or unlocked. • Emergency tone: Select the tone option for emergency alerts. • • • • Display The Display category allows you to manage various display settings.
• Comfort view: Set the device to reduce amount of blue light on screen to reduce eye strain. • Brightness: Use the slide bar to change the device’s screen brightness. To automatically adjust screen brightness according to ambient light intensity, tap the Auto switch. • Auto-rotate screen: Automatically rotate the screen according to the device’s orientation. • Screen timeout: Automatically turn off the screen when the device is left idle for a specified period of time.
• Customize Lock screen: Change the information displayed on the locked screen. See Customize Lock screen for details. • Secure lock settings: Change the secure lock settings. See Secure lock settings for details. • Fingerprints: Use your fingerprint to unlock the screen or content. See Fingerprint recognition overview for details. • Face Recognition: Allows you to unlock the screen with your face. See Face recognition overview for details.
• Trust agents: View and use trust agents installed on the device. • Screen pin: Fix the app screen so that only the currently active app can be used. • Usage access: View details on usage of apps on the device. Apps & notifications You can check a list of installed apps, and configure the settings for notifications, app permissions, and more. 1 On the settings screen, tap General Apps & notifications. 2 Customize the settings.
Storage You can view and manage internal storage on the device or storage space of the memory card. 1 On the settings screen, tap General Storage. 2 Customize the following settings: • Internal storage: View the total storage space and free space in the device’s internal storage. View a list of apps in use and the storage capacity for each app. • SD card: View the total storage space and free space in the memory card. This option appears only when a memory card is inserted.
Accessibility You can manage accessibility plug-ins installed on your device. 1 On the settings screen, tap General Accessibility. 2 Customize the following settings: • Vision TalkBack: Set the device to notify screen status or actions via voice. • Vision Voice notifications: Set the device to read the caller information or message content via voice. • Vision Font: Change the font size, boldness, or face. • Vision Display size: Set the items on the screen to a size that is easy for you to see.
• Hearing RTT Call: Turn on RTT(Real Time Text) feature and select the desired option. • Hearing Mute all sounds: Mute all sounds and lower volume on the receiver. • Hearing Audio channel: Select the audio type. • Hearing Sound balance: Adjust the audio output balance. Use the slide bar to change the balance. • Motor & cognition Touch assistant: Turn on the touch board to make buttons and gestures easier to use.
Google You can use Google settings to manage your Google apps and account settings. On the settings screen, tap General Google. Smart cleaning You can clean up temporary files or apps that are no longer used to free up storage space. 1 On the settings screen, tap General Smart cleaning. 2 Select a category, then select an item to delete. 3 Tap DELETE DELETE to delete the selected item. Gaming You can configure settings for game tools, graphics and battery saving feature. to use the game launcher.
Dual App You can use some apps with two accounts. 1 On the settings screen, tap General Dual App. 2 After reading the disclaimer, tap CONFIRM. 3 In the list of available apps, tap Install to install a copy of a desired app and follow the on-screen instructions. Shortcuts You can customize the shortcut key settings. On the settings screen, tap General Shortcuts. of each option that you want to activate. Tap • View notification panel: Swipe down/up on the fingerprint sensor for the notification panel.
• Screen-off memo: Enable this option to allow you to create notes when you remove the pen with the screen turned off. • Memo preview: Enable this option to preview memos. • Drawing sound: Apply sound effects in drawing mode. • Draw with pen only: Drawing with the pen will only be recognized in QuickMemo+, Capture+, My emoji and Pop memo. Use fingers to move or zoom the screen. • Pen detection: Enable this option to be notified by sound and/ or vibration when the pen is removed or inserted.
Language & keyboard You can customize language and keyboard settings for your device. 1 On the settings screen, tap General Language & keyboard. 2 Customize the following settings: • Language: Select a language to apply for the device. • Default keyboard: View the default keyboard currently in use and manage keyboard options. • On-screen keyboard: Change the LG keyboard settings or voice recognition feature of Google Voice.
Memory You can view the average amount of memory usage over a certain period of time and the memory occupied by an app. 1 On the settings screen, tap General Memory. 2 Tap to set a time slot to retrieve data. Backup You can back up data saved on your device to another device or account. 1 On the settings screen, tap General Backup. 2 Customize the following settings: • LG Mobile Switch: Allows you to transfer data from an old LG device to your new LG device.
Restart & reset You can reset the device including network and app settings. 1 On the settings screen, tap General Restart & reset. 2 Customize the following settings: • Auto-restart: Automatically restart to optimize the device at a set to activate this feature. Select a desired date and time time. Tap for the device to automatically restart. • You can set the device to restart itself once a week. The device automatically restarts within an hour from the preset time.
Regulatory & safety You can view regulatory marks and related information on your device. On the settings screen, tap General Regulatory & safety.
05 Appendix
LG Language Settings Select a language to use on your device. Settings General Language & keyboard Language • Tap ADD LANGUAGE, and select a language. -- Touch and hold and drag it to the top of the language list to set it as a default language. LG Bridge LG Bridge overview LG Bridge is an app that helps you manage the photos, music, videos and documents saved on your LG smartphone from your computer conveniently. • The supported features may vary depending on the device.
Installing LG Bridge on a computer 1 2 3 4 Go to www.lg.com/us from your computer. In the search bar, enter the name of your device. Click Support Manuals and Downloads. Click the Software & Firmware tab, then click LG BRIDGE - COPY FILES, AND BACKUP YOUR DEVICE and download the setup file. Phone software update LG Mobile phone software update from the Internet For more information about using this function, please visit http://www.lg.com/common/index.jsp, select your country and language.
LG Mobile Phone software update via Over-the-Air (OTA) This feature allows you to conveniently update your phone’s software to a newer version via OTA, without connecting a USB cable. This feature will only be available if and when LG makes a newer firmware version available for your device. To perform the phone software update, tap Settings General System updates Update LG software.
Anti-Theft Guide You can set up your device to prevent other people from using it if it's been reset to factory settings without your permission. For example, if your device is lost, stolen, or wiped, only someone with your Google account or screen lock information can use the device. All you need to make sure your device is protected is: • Set a screen lock: If your device is lost or stolen but you have a screen lock set, the device can't be erased using the Settings menu unless your screen is unlocked.
Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.
Trademarks • For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved. • Copyright © 2019 LG Electronics Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Group and its related entities. • Stylo 5 is a trademark of LG Electronics, Inc.
Guide to data transfers For the data that can be exchange between LG devices or between the LG device and a third party device, see the following table.
FAQ This chapter lists some problems you might encounter when using your device. Some problems require you to call your service provider, but most are easy to fix yourself. Device overheats Device overheats while it is in use.
• Some of the above cases may not apply depending on the features and apps. Device overheats while charging. • The device and the charger may become hot while charging. During wireless charging or fast charging, the device may become even hotter. If the battery temperature rises above a certain level, the device may stop charging. -- Disconnect the charger from the device and close any running apps. Let the device cool down before charging the device or running an app again.
-- If you play high-end games, record videos, or upload large files, the device may overheat for a prolonged period. In this case, a warning message may appear to notify automatic shutdown. Turn off the device or close any running apps or features, and let the device cool down. • The screen brightness and the operating speed may be limited to cool down the device. Any running apps or features may slow down or stop. The device may stop charging. SIM card error Make sure the SIM card is correctly inserted.
Battery consumption will increase when you use certain features or apps, such as GPS, games or the Internet. The battery is consumable and the battery life will get shorter over time. Error messages appear when launching the camera Charge the battery. Free some memory by transferring files to a computer or deleting files from your device. Restart the device. If you are still having trouble with the camera app after trying these tips, contact a LG Electronics Service Center.
Hangs or freezes Restart the device • If your device freezes or hangs, you may need to close apps or turn the device off and then on again. Perform a boot-up • Press and hold the Power/Lock key and the Volume Down key until the device restarts. Reset the device • If the methods above do not solve your problem, perform a factory data reset. • On the settings screen, tap General Restart & reset Factory data reset. -- Reset all settings for the device and delete data.
A connection is not established when you connect the device to a computer Make sure the USB cable you are using is compatible with your device. Make sure you have the proper driver installed and updated on your computer. Downloaded application causes a lot of errors Application has problems. Remove and reinstall the application.
06 For Your Safety
Important Information This user guide contains important information on the use and operation of this device. Please read all the information carefully for optimal performance and to prevent any damage to or misuse of the device. Any changes or modifications not expressly approved in this user guide could void your warranty for this equipment. Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.
Body-worn Operation This device was tested for typical use with the back of the device kept 0.39 inches (1.0 cm) from the body. To comply with FCC RF exposure requirements, a minimum separation distance of 0.39 inches (1.0 cm) must be maintained between the user’s body and the back of the device. Any belt-clips, holsters, and similar accessories containing metallic components may not be used. Avoid the use of accessories that cannot maintain 0.39 inches (1.
What does “SAR” mean? In 1996, the FCC, working with the FDA, the U.S. Environmental Protection Agency, and other agencies, established RF exposure safety guidelines for wireless devices in the United States. Before a wireless device model is available for sale to the public, it must be tested by the manufacturer and certified to the FCC that it does not exceed limits established by the FCC. One of these limits is expressed as a Specific Absorption Rate, or “SAR.
Do wireless devices pose any special risks to children? The FDA/FCC website states that “the scientific evidence does not show a danger to users of wireless communication devices, including children.” The FDA/ FCC website further states that “some groups sponsored by other national governments have advised that children be discouraged from using wireless devices at all.” For example, the Stewart Report from the United Kingdom [“UK”] made such a recommendation in December 2000.
Engineering in Medicine and Biology Society, Committee on Man and Radiation (COMAR) of the Institute of Electrical and Electronics Engineers http://ewh.ieee.org/soc/embs/comar/ (websites current as of November 2018) Consumer Information on SAR (Specific Absorption Rate) This model device meets the government’s requirements for exposure to radio waves. Your wireless device is a radio transmitter and receiver.
searching on FCC ID ZNFQ720PS. Additionally, the highest SAR values can also be found on the LG website: https://www.lg.com/global/support/sar/sar. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) website at http://www.ctia.org/. * In the United States and Canada, the SAR limit for mobile phones used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue.
Hearing devices may also be rated. Your hearing device manufacturer or hearing health professional may help you find this rating. Higher ratings mean that the hearing device is relatively immune to interference noise. The hearing aid and wireless device rating values are then added together. A sum of 5 is considered acceptable for normal use. A sum of 6 is considered for best use.
Caution! Avoid Potential Hearing Loss Prolonged exposure to loud sounds (including music) is the most common cause of preventable hearing loss. Some scientific research suggests that using portable audio devices, such as portable music players and cellular telephones, at high volume settings for long durations may lead to permanent noiseinduced hearing loss. This includes the use of headphones (including headsets, earbuds and Bluetooth or other wireless devices).
Exposure to Radio Frequency Signal Your wireless handheld portable device is a low power radio transmitter and receiver. When ON, it receives and sends out Radio Frequency (RF) signals. In August, 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for handheld wireless devices. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies: ANSI C95.
Hearing Aids Some digital wireless devices may interfere with some hearing aids. In the event of such interference, you may want to consult your service provider (or call the customer service line to discuss alternatives). Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.
Areas with a potentially explosive atmosphere are often, but not always marked clearly. Potential areas may include: fueling areas (such as gasoline stations); below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles (such as grain, dust, or metal powders); and any other area where you would normally be advised to turn off your vehicle engine.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Safety Information Please read and observe the following information for safe and proper use of your device and to prevent damage. Caution: Violation of the instructions may cause minor or serious damage to the product. • Do not disassemble, open, crush, bend or deform, puncture or shred the device.
Charger and Adapter Safety • The charger and adapter are intended for indoor use only. • Insert the battery charger vertically into the wall power socket. • Only use the LG-approved battery charger. Otherwise, you may cause serious damage to your device. • Use the correct adapter for your device when using the battery charger abroad. Battery Information and Care • Always unplug the charger from the wall socket after the device is fully charged to save unnecessary power consumption of the charger.
• Please take your device to an authorized service center immediately if this occurs. • Do not handle the device with wet hands while it is being charged. It may cause an electric shock or seriously damage your device. • Do not charge while the device or charging cable is wet or contains moisture. This can cause fire, electric shock, injury or damage to the device. • Do not place or answer calls while charging the device as it may short-circuit the device and/or cause electric shock or fire.
General Notice • Do not place items containing magnetic components such as a credit card, phone card, bank book, or subway ticket near your device. The magnetism of the device may damage the data stored in the magnetic strip. • Talking on your device for a long period of time may reduce call quality due to heat generated during use. • When the device is not used for a long period time, store it in a safe place with the power cord unplugged. • Using the device in proximity to receiving equipment (i.e.
FDA Consumer Update The U.S. Food and Drug Administration’s Center for Devices and Radiological Health Consumer Update on Mobile Phones: 1. Do wireless devices pose a health hazard? The available scientific evidence does not show that any health problems are associated with using wireless devices. There is no proof, however, that wireless devices are absolutely safe. Wireless devices emit low levels of Radio Frequency (RF) energy in the microwave range while being used.
The FDA belongs to an interagency working group of the federal agencies that have responsibility for different aspects of RF safety to ensure coordinated efforts at the federal level.
laboratories. A few animal studies, however, have suggested that low levels of RF could accelerate the development of cancer in laboratory animals. However, many of the studies that showed increased tumor development used animals that had been genetically engineered or treated with cancer-causing chemicals so as to be pre-disposed to develop cancer in the absence of RF exposure. Other studies exposed the animals to RF for up to 22 hours per day.
The FDA has been a leading participant in the World Health Organization International Electro Magnetic Fields (EMF) Project since its inception in 1996. An influential result of this work has been the development of a detailed agenda of research needs that has driven the establishment of new research programs around the world. The project has also helped develop a series of public information documents on EMF issues.
the Spatial-Peak Specific Absorption Rate (SAR) in the Human Body Due to Wireless Communications Devices: Experimental Techniques,” sets forth the first consistent test methodology for measuring the rate at which RF is deposited in the heads of wireless device users. The test method uses a tissue-simulating model of the human head. Standardized SAR test methodology is expected to greatly improve the consistency of measurements made at different laboratories on the same device.
or other ill effects. Their recommendation to limit wireless device use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists. 11. What about wireless device interference with medical equipment? Radio Frequency (RF) energy from wireless devices can interact with some electronic devices.
Driving Check the laws and regulations on the use of wireless devices in the areas where you drive and always obey them. Also, if using your device while driving, please observe the following: • Give full attention to driving -- driving safely is your first responsibility; • Use hands-free operation, if available; • Pull off the road and park before making or answering a call if driving conditions or the law require it.
6. Dial sensibly and assess the traffic; if possible, place calls when you are not moving or before pulling into traffic. Try to plan your calls before you begin your trip or attempt to coincide your calls with times you may be stopped at a stop sign, red light, or otherwise stationary. But if you need to dial while driving, follow this simple tip -- dial only a few numbers, check the road and your mirrors, then continue. 7. Do not engage in stressful or emotional conversations that may be distracting.
07 LIMITED WARRANTY STATEMENT
Limited Warranty – USA ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG (as defined hereinafter in the Definitions) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
PAID BY YOU FOR THE PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state. HOW SERVICE IS HANDLED: The original sales receipt specifying the Product and date of purchase is required to obtain warranty service.
(7) Products with original serial numbers that have been removed, altered, or cannot be readily determined. (8) Damage or defects of the Product or missing items to any Product sold “As Is”, “With all Faults” or similar disclaimer. (9) Damage or defect of the Product caused by the use of accessories, parts, consumable cleaning products, or service not provided or approved by LG. (10) All plastic surfaces and all other externally exposed parts that are scratched or damaged.
PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION. Definitions. For the purposes of this section, references to “LG” mean LG Electronics MobileComm U.S.A., Inc.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules.
