LG Smart ThinQ USER MANUAL Built-in Wi-Fi Module for LG Air Conditioners
PROPRIETARY DATA NOTICE This document, as well as all reports, illustrations, data, information, and other materials are the property of LG Electronics U.S.A., Inc., and are disclosed by LG Electronics U.S.A., Inc., only in confidence. Do not throw away, destroy, or lose this manual. Please read carefully and store in a safe place for future reference. Content familiarity required for proper installation and operation.
TABLE OF CONTENTS Safety Instructions ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������4 Terms and Conditions ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������6 LG Smart ThinQ ������������������������������������������������������������������������
SAFETY INSTRUCTIONS The instructions below must be followed to prevent product malfunction, property damage, injury or death to the user or other people. Incorrect operation due to ignoring any instructions will cause harm or damage. The level of seriousness is classified by the symbols below. TABLE OF SYMBOLS DANGER This symbol indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
SAFETY INSTRUCTIONS WARNING Dispose of any packing materials safely. • Packing materials, such as nails and other metal or wooden parts may cause puncture wounds or other injuries. • Tear apart and throw away plastic packaging bags so that children may not play with them and risk suffocation and death. Do not allow water, dirt, or animals to enter the unit. There is risk of fire, electric shock, explosion, and physical injury or death. Note: The unit must be installed indoors.
TERMS AND CONDITIONS LG Smart ThinQ Terms and Conditions In using LG Smart ThinQ smartphone application, you agree to the LG Smart ThinQ terms and conditions. • • • • LG Smart ThinQ smartphone application is to be used only with LG Electronics, Inc. inverter air conditioner products. LG Smart ThinQ smartphone application cannot be sold/transferred/rented to any other parties. All data generated by LG Smart ThinQ smartphone application cannot be sold/transferred/rented to any other parties.
FCC WARNING STATEMENTS FCC Part 15.19 Statements This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Part 15.105 statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
FCC WARNING STATEMENTS OEM Responsibilities to comply with FCC and Industry Canada Regulations The module has been certified for integration into products only by OEM integrators under the following condition: - The transmitter module must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. As long as the condition above is met, further transmitter testing will not be required.
LG SMART THINQ LG Smart ThinQ Features This manual describes how to download and use the LG Smart ThinQ app. LG Smart ThinQ is a built-in WiFi module, along with a free smart phone app that provides monitoring and remote control capabilities for certain LG Duct Free Split air conditioners. The app has the following features and benefits: • You can sign in to the app using LG credentials, or using your Google or Facebook login credentials. You only have to log in to the app once.
LG SMART THINQ Wireless Network Requirements The table below lists the wireless network requirements for running the Smart ThinQ app on a smart phone. Wireless module (LCW-003) Specifications Standard IEEE 802.11 b/g/n Frequency range 2400 ~ 2483 MHz Output power (Max) 802.11b : 21 dBm 802.11g : 18 dBm 802.11n : 17 dBm Note: Smart ThinQ • If the wireless network router is physically too far from the unit, connection to the server may fail.
INSTALL THE APP Install the iPhone App 1. Tap the App Store icon on the iPhone screen. 2. Type LG Smart ThinQ in the search window and search for the app. 3. Find the app from the search results list and then tap the INSTALL button. If asked, enter your Apple iTunes® password, and then tap OK to proceed. 4. When the app is finished installing, an OPEN button is displayed on the screen. If you are ready to begin registration, tap OPEN to launch the app. See Figure 1. * iTunes® is a trademark of Apple, Inc.
CREATE ACCOUNT Smart ThinQ Login screen 1. From your smartphone, launch the app by tapping on the icon. The LG Smart ThinQ Login screen displays. You can log in to the app in two ways: • LG Account Login: You have to create an account and sign in with your LG credentials. • Simple Login: You can sign in using your Google or Facebook login credentials. LG Account Login 1. Tap LG Account Login. 2. Tap Create Account. See Figure 3.
CREATE ACCOUNT 3. Tap Agree to agree to the Terms of Service. 4. Enter the user registration information to sign up for the service. Tap Done when finished. Figure 5: Figure 4: User@lge.com User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
CREATE ACCOUNT 5. A confirmation email is sent to your email address that you provided. 6. Find the confirmation email in your Inbox and tap CONFIRM. Smart ThinQ Figure 6: 7. Go back to the app on your phone and tap SIGN IN. • You cannot use LG Smart ThinQ app if the email confirmation is incomplete. If you login to the LG Smart ThinQ app before confirming via email, an error screen displays. Tap Re-send Confirmation email to receive the confirmation email in your Inbox again.
CREATE ACCOUNT Simple Login with Google or Facebook 1. On the Account Login screen, choose Google or Facebook. Figure 7: 2. Sign in with your login credentials for Google or Facebook. Figure 8: User Manual User@gmail.com Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
CREATE ACCOUNT 3. Enter registration information. 4. Tap Agree to agree to the terms of service. Smart ThinQ Figure 9: 5. A confirmation email is sent to your email address that you provided. 6. Find the confirmation email in your Inbox and tap CONFIRM. 7. Go back to the app on your phone and tap SIGN IN. Note: You only have to log in once. The app remembers your login details for subsequent logins.
PRODUCT REGISTRATION Follow the steps in the Create Account section to create an account and sign in with your LG credentials or with your Google or Facebook login credentials. 1. On the Smart ThinQ Dashboard, tap Register to begin the registration process. Figure 10: 2. In Select a Product screen, tap Air conditioner. Figure 11: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ.
PRODUCT REGISTRATION 3. In Choose Product screen, choose Wall mounted. Figure 13: Smart ThinQ Figure 12: 4. Tap on remote control 18 Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
PRODUCT REGISTRATION 5. Verify that the air conditioner unit has a Smart ThinQ logo. Touch Yes. Figure 14: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
PRODUCT REGISTRATION iPhone Product Registration If you are registering through iPhone, the Product Registration Guide on the screen will display 4 steps. Go through the 4 steps of the Product Registration Guide as shown on your smartphone. Product Registration step 1: Point the remote control at the air conditioner unit and press the two buttons (as shown in Figure 15) simultaneously for 3 seconds.
PRODUCT REGISTRATION iPhone Product Registration, continued Product Registration step 2: Wait for the Wi-fi light to blink on the air conditioner unit. You will hear a beeping sound from the unit. The Wi-Fi indicator will blink for approximately 5-10 minutes to deliver network information. Product Registration step 3. Note: This step only displays if you are registering through iPhone. If you are not registering through iPhone, see Android Phone Product Registration.
PRODUCT REGISTRATION iPhone Product Registration, continued i) Press the home button of the iPhone quickly, to minimize the app. ii) Tap Settings, and then tap Wi-Fi. iii) Select the wireless named LG_AC-xx-xx-xx, where “x” represents numbers which will be exclusive to your module. iv) For your home, select the wireless network that you want to connect to. If asked, type in your wireless password and tap Connect to proceed.
PRODUCT REGISTRATION iPhone Product Registration, continued Product Registration step 4: Touch Verify connection. Figure 20: The registration progress screen displays. Figure 21: User Manual Note: Depending on your home network, connection to the unit could take up to 30 minutes. Refer to the Wireless Network Requirements section of this manual for wireless requirements. Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc.
PRODUCT REGISTRATION Android Phone Product Registration If you are registering through an Android phone, the Product Registration Guide on the screen will display 3 steps. Go through the 3 steps of the Product Registration Guide as shown on your smart phone. Android Product Registration steps: 1. Point the remote control at the air conditioner unit and press the two buttons (as shown in Figure 15) simultaneously for 3 seconds. 2. Wait for the Wi-fi light to blink on the air conditioner unit.
PRODUCT REGISTRATION Registration Errors • If you make changes to your wireless network or if your router information changes, you have to go through the registration steps once more. • If the wireless network router is physically too far from the unit, connection to the server may fail. • You cannot run the Smart ThinQ app from two smart phones at the same time while using the same user account. Log out from one device before logging in with another.
SMART THINQ DASHBOARD Dashboard Once connection is established between the app and the new unit through the registration process, the Smart ThinQ Dashboard displays. • Tap Register to register more air conditioner units. Figure 26: Smart ThinQ Figure 25: 26 Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
SMART THINQ DASHBOARD Dashboard Settings Tap the Settings icon on the top right corner of the Smart ThinQ Dashboard to display the Settings menu. Here you can edit settings, such as the product nickname, time zone, country and language, and so on. You can also log out of the app, view the terms and conditions, or delete account. See Figures 28 and 29. Alerts Tap the Alert icon on the top right corner of the Smart ThinQ Dashboard to see any system alerts. Figure 27: Figure 28: User@lge.
SMART THINQ DASHBOARD Dashboard Settings, continued Smart ThinQ Figure 29: 28 Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
COOL MODE The current temperature setting of your unit will display on top of the Dashboard. 1. On the Dashboard, choose the air conditioner unit that you want to put in Cool Mode. 2. Tap the Cool button. 3. Select the new cool temperature setting. Optionally, you can select a fan speed. Figure 30: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved.
DRY MODE The Dehumidifying (Dry) mode removes excess moisture from an environment with high humidity or during local rainy seasons. This method prevents mold from setting in. This mode adjusts the room temperature automatically to maintain the optimal level of humidity. 1. On the Dashboard, choose the air conditioner unit that you want to put in Dry Mode. 2. Tap the Dry button. 3. Optionally, from the Fan Speed settings, tap a fan speed.
HEAT MODE The current temperature setting of your unit will display on top of the Dashboard. 1. 2. 3. 4. On the Dashboard, choose the air conditioner unit. Tap the Heat Mode button. Choose the new heat temperature setting. Optionally, from the Fan Speed settings, tap a fan speed. Figure 32: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved.
AUTO CHANGEOVER (ACO) MODE The Auto Changeover (ACO) functionality changes the operation mode of the unit automatically to maintain a set temperature of ± 3.6 °F (±2 °C), from the temperature set on the Dashboard. 1. On the Dashboard, choose the air conditioner unit. 2. Tap the ACO Mode button. 3. Choose the new auto cooling temperature setting. • The temperature range is 64 °F (18 °C) through 86 °F (30 °C). 4. Optionally, from the Fan Speed settings, tap a fan speed.
FAN MODE The Fan mode only circulates the indoor air without changing the room temperature. 1. On the Dashboard, choose the air conditioner unit. 2. Tap the Fan Mode button. 3. From the Wind Speed settings, tap a fan speed. Note: • You cannot change temperature settings while in this mode. Figure 34: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved.
AIR FLOW MODE Air Flow (Swing Direction) You can set the up/down and left/right swing directions of the louver using the Air Flow Mode. 1. On the Dashboard, choose the air conditioner unit. 2. Tap on Air Flow Mode (below Fan Speed) to see the Air Flow Mode options. 3. Tap the up/down or left/right arrows to adjust the Up/Down Swing or the Left/Right swing. Auto Swing If you want the louvers to swing back and forth automatically, tap Auto Swing for Up/Down or Left/Right swings. See Figure 36.
AIR FLOW MODE Jet and Saving • Choose Jet in the Additional Setting section for higher fan speed. • Choose Saving for energy saving mode. Figure 37: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
DETAIL SCREEN The Detail screen lets you access Reservation, Filter Manager, Smart Diagnosis, and Settings. 1. Tap on the ellipses on the top right of the screen to access the Detail menu. Smart ThinQ Figure 38: 36 Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
SLEEP TIMER AND WEEKLY RESERVATION Using the Reservation function, you can do the following: • Use the Sleep Timer function to place the unit into a countdown mode which will then activate the Sleep Mode. • Set up weekly reservations to start and stop air conditioner activity. Set up Sleep Timer 1. 2. 3. 4. 5. From the Detail screen, tap Reservation. From the Reservation screen, tap Sleep Timer. Slide the button to the right of the Reservation Setting area of the screen to ON.
SLEEP TIMER AND WEEKLY RESERVATION Set up Off and On Timers You can set up timers to start and stop air conditioner activity. 1. 2. 3. 4. From the Reservation screen, tap Off Timer or On Timer. Slide the button to the right of the Off and/or On area of the screen to ON. Use the scrolls to set the hour and minutes to be counted down (rounded to 10 minute intervals). Tap Save. Note: • You cannot place the Sleep countdown timer and the Off and/or On timers in the ON position at the same time.
SLEEP TIMER AND WEEKLY RESERVATION Set up weekly reservations You can set up weekly reservations to start and stop air conditioner activity. You can set the operation to repeat daily or on specific days. 1. 2. 3. 4. From the Reservation screen, tap Weekly Reservation. Tap Add Reservation to add a new reservation. Set the operation start and stop times. Tap Save. Figure 43: Figure 44: User Manual Due to our policy of continuous product innovation, some specifications may change without notification.
FILTER MANAGER Using the Filter Manager function, you can monitor filter usage for the air conditioner. The app gives a visual percentage detail as to the remainder of usage left on the existing filter, along with 1. In the Detail screen, tap Filter Manager. You can see how much of the filter has been used, as well as the hours of available usage remaining before you need to clean the filter.
MODES Mode Main Screen You can set up the air conditioning unit to run in different modes, depending on your schedule. On the Dashboard screen, tap Mode on top. The following Modes are available: • • • • • Home Away Vacation Pleasant Sleep Figure 47: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
MODES Home Mode 1. Tap Start under the Home icon in the Modes main screen. 2. Adjust the settings of the unit, as needed. For example, you can set the unit at a certain temperature in Cool Mode. These settings will be saved as Home Mode. • You can change the settings later, as needed. • Note that every time you change a Mode, you will hear a beeping noise from the unit.
MODES Vacation and Away Modes If you are going on vacation or will be away for a day, you can set up the unit to run in a certain mode. For example, you can turn the unit off for selected days. 1. Tap Start under the Vacation or Away icons in the Mode screen. 2. Adjust the settings of the unit, as needed. The settings are saved as Vacation (Figure 50) or Away (Figure 51) Mode. You can change the settings later, as needed.
MODES Sleep Mode 1. Tap Start under the Sleep icon in the Mode screen. 2. Adjust the settings of the unit, as needed. For example, you can set the unit to run at a certain temperature when you are sleeping. These settings will be saved as Sleep Mode. You can change the settings later, as needed. Note: You cannot apply the Sleep Mode if the unit is turned off. Figure 53: Smart ThinQ Figure 52: 44 Due to our policy of continuous product innovation, some specifications may change without notification.
SMART DIAGNOSIS Using the Smart Diagnosis function, you can troubleshoot problems that you are having with the air conditioning unit on your own. You can also view tips on general maintenance of the unit. 1. Tap Smart Diagnosis in the Detail screen. Figure 54: 2. Tap Start Smart Diagnosis. Figure 55: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved.
SMART DIAGNOSIS 3. Smart Diagnosis process starts. Figure 57: Smart ThinQ Figure 56: 4. The Smart Diagnosis Results screen displays the problem with the air conditioning unit and lists possible solutions. 46 Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.
SMART DIAGNOSIS 5. Tap Diagnosis Complete when the diagnosis is complete. Select Yes or No to provide feedback on the diagnosis and go back to the Smart Diagnosis main screen. Note: If you need further assistance after the smart diagnosis is complete, please contact your installing contractor or service company. Figure 58: User Manual Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ.
SETTINGS Tap Settings in the Detail screen to access the Settings Menu. You can perform the following actions: • • • • Change the name of the air conditioner unit Change temperature display Update or change your wireless network information View the latest version of the software Figure 60: Smart ThinQ Figure 59: 48 Due to our policy of continuous product innovation, some specifications may change without notification. ©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved.
SETTINGS Edit Product Nickname 1. Tap on Product Nickname to change the name of the air conditioner unit. 2. You can enter names for the units registered through the app. This is helpful if you have more than one unit registered through the app. For example, one could be named Living room AC and the other could be named Master Bedroom AC. 3. Tap Save when finished. Note that in the Product Nickname field, you can enter up to 16 characters. Change Temperature Display 1.
SETTINGS Choose Product Network Tap on Product Network to change your wireless network settings. You can search for available Wi-Fi networks. Note: If your router information changes, or if there is a change in your wireless network, you have to go through the product registration process again. Refer to the Product Registration section of this manual. Figure 64: Smart ThinQ Figure 63: 50 Due to our policy of continuous product innovation, some specifications may change without notification.
TROUBLESHOOTING Problem Possible Cause The app is not connecting to the indoor unit. The indoor unit is not connecting to the Wi-Fi. Solution Check to see if the indoor unit is turned off. Turn the indoor unit on. Check to see if the wireless router is turned off. Turn the router on. Check to see if the wireless router is placed too far away. Install the wireless router near the air conditioning unit.
LG Electronics, U.S.A., Inc. Commercial Air Conditioning Division 4300 North Point Parkway Alpharetta, Georgia 30022 www.lghvac.com LG Customer Information Center, Commercial Products 1-888-865-3026 USA Follow the prompts for commercial A/C products and parts.
