Owner's Manual

60
Things to Check before Reporting a Malfunction
Thefollowinginstructionsaretohelpourcustomerssolve
someoftheoperationerrorsormalfunctionswhenLGIP
devicesdonotworkproperlyforvariousreasons.
I cannot setup the IP device.
•
ARP/Ping:Turnofthedeviceandturnthepowerbackon
afterwaitingforafewminutes.Thenitwilltakeanother
twominutresforthedevicetobeassignedwithanewIP
addressandentertheoperationmode.SearchfortheIP
deviceusingIPUtility.SelecttherelevantIPdevicefrom
thesearchresult,andrightclickontheitem.Fromthe
pop-upmenu,findandclick[IPSettingbyARP_Ping].
Inputyourusernameandpasswordtologon,andthen
giveitthedesiredIPaddress.
• PingTest:GotoWindowsMenu>Start>Run.Typein
‘cmd’intothecommandlineandclick[OK].Then,you
willseethecommandpromptonthescreen.Use‘Ping’
commandtofindofthenetworkconnectionstatus.
• PingCommand:PingIP_device’sIPaddress.Withthis
command,youmaycheckthefollowinginfomraiton;
- bytes=32time=2ms:meanstheIPaddressyou
typedinisworking.
- Destinationhostunreachable:Thismeansthe
systemcouldnotaccesstoadevicethatisusing
theIPaddressyoutypedin.
- Requesttimedout:ItmeanstheIPaddressyou
gaveissimplynotinuseforthemoment.
• CollidingIPs:CollisionofIPaddressesmayhappenwhen
youareusingafixedIPaddress.IncaseofcollidingIPs,
shifttheIPsettingofthecollidingdevicetoDHCPand
checkforthenewlyassignedIPaddressthroughaPing
testornetworkadministratormenusbeforefurtheruse.
I cannot access to my IP device from Smart Web Viewer.
•
Checkthenetworkconnectionandthepowersupplyare
correctlyestablishedorconnected.
• Checkifyourwebbrowserissetforaproxy.Ifso,
deactivatetheproxymode.
• ChecktheURLthatisinputintheaddressbaroftheweb
browser,ifitstartswith‘HTTPS,’youmaynothavean
accessthoughHTTPprotocol.
• ShifttoFixedIPmodeandcheckifSubnetmask,Gateway,
andDNSserversettingsarecorrect.