Owner's Manual

61
Things to Check before Reporting a Malfunction
I want to access a device on the Local network from outside.
•
CheckyourFirewallsettings.
• Checktherouterconfiguration.YoumayrequirePort
ForwardingorDMZconfiguration.
• Contactyournetworkadministratorforfurtherguidance
regardingthefirewallsortherouterconfiguration.
• Itisrecommendedthatyouuseadedicatedline(publicIP)
allocatedbytheISPfornormaluse.(Ifitisnotadedicated
line(publicIP),connectionfromoutsidemaybelimited.)
• Theroutersetupmaybelimitedwitharouterprovided
bytheISPfortheuseofbundledservices(IPTV/internet
phone).Inthiscase,contacttheISPtoensurethatthe
Web/RTSPportwillbesetforconnectionfromoutside.
My network is down.
•
Incaseaheavytrafficoccursoverashortperiodoftime,
thenetworkmayhaveaproblem.
• Checkyournetworkequipments,suchastheswitchor
thehub.
• Contactyournetworkadministratortofindoutthecause
ofthesurgeinthetrafficandmakenecessaryadjustments
tothenetworkorremovethecauseofsuchnetwork
problemstopreventfurthernetworkproblems.
I lost my log-on password.
•
PresstheResetbuttonandreturnthedevicetothefactory
setting.
• Logontothesystemusingthedefaultadminusername
andpassword,andchangetheusersettingsasnecessary.
I have a problem with the Video Streaming.
•
Whenthevideoisnotplayingonyourwebbrowser,follow
theinstructiononthescreentoinstallthewebclient
ActiveX.
• Deactivatethe‘Pop-upBlocking’functionalityofyourweb
browserbeforeconnectingtothesystemthroughSmart
WebViewer.
• Checkthesettingsregardingvideostreaminginthesetup
menus(Audio&Video>Stream),andmakenecessary
changestoplaythevideo.