Owner's Manual

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• Ifyousetthequalityorresolutionofthevideotoohigh,
thevideomaybeinterruptedorplayslow.Selectthe
optimizedsettingsinconsiderationoftheperformanceof
yournetwork.
• Thevideomaybeinterruptedorplayslowwhenthereisa
heavytrafficloadonthenetwork.Removethedevicethat
causesuchaheavytrafficormakechangestosettingsto
preventsuchasurgeofthetraffic.
• Thevideomaybeinterruptedorplayslowwhenthere
areanumberofotherapplicationsrunningintheclient
computer.WhenusingLGIPSOLUTEorSmartWebViewer,
trynottouseanyothersoftwareinyourcomputer.
• Ifyoucannotaccesstothemulticaststreaming,check
themulticastsettings.TheIPaddressandportnumber
shouldnotbethesamewithanyotherdevice.Also,
setyourrouterorothernetworkequipmenttosupport
multicastingbycontactingyournetworkadministrator.
• Ifyouseegreylinesinthevideo,updatethedriver
softwareofyourgraphiccardtothelatestversion.
My audio is not working.
•
Checkifyourcomputerisequippedwithasoundcard
orothersoundrelatedcomponents.Seeifyou’reyour
speakersandmicrophonesareconnectedproperly.
• SeeifyoursoundcardsupportsFullduplex.
• Checkthevolumesettingofyourcomputer.Ifthevolume
issetto‘Mute,’deactivatetheMutemodetoplaysounds.
• TolistentotheaudiosourcefromSmartWebViewer,the
Speakerbuttonshouldbeactivated.
• Inordertousethebidirectionalaudiofeature,youneed
tohaveamicrophoneconnectedtoyourcomputerand
thebidirectionalaudiobuttononSmartWebViewermust
beactivated.
Things to Check before Reporting a Malfunction