Owner's Manual

72
Thischapterlistssomeproblemsyoumightencounterwhileusingyourphone.Some
problemsrequireyoutocallyourserviceprovider,butmostareeasytofixyourself.
Message Possible causes Possible corrective measures
SIMerror
ThereisnoSIMcardin
thephone,oritisinserted
incorrectly.
MakesuretheSIMcardiscorrectly
inserted.
Nonetwork
connection
/Losing
network
Signalisweakoryou're
outsidethecarriernetwork.
Operatorappliednew
services.
Movetowardsawindoworintoan
openarea.Checkthenetworkoperator
coveragemap.
CheckwhethertheSIMcardismorethan
6~12monthsold.Ifso,changeyourSIM
atyournetworkprovider'snearestbranch.
Contactyourserviceprovider.
Codesdonot
match
Tochangeasecuritycode,
youwillneedtoconfirmthe
newcodebyre-enteringit.
Thetwocodesyouhave
entereddonotmatch.
Ifyouforgetthecode,contactyourservice
provider.
Anapplication
cannotbeset
Notsupportedbyservice
providerorregistration
required.
Contactyourserviceprovider.
Callsnot
available
Diallingerror
NewSIMcardinserted.
Pre-paidchargelimit
reached.
Newnetworknotauthorised.
Checkfornewrestrictions.
Contactserviceproviderorresetlimit
withPIN2.
Troubleshooting