Troubleshooting Guide

45TROUBLESHOOTING
ENGLISH
Performance
Problem Possible Cause Solutions
Wrinkles at back of neck
after cycle
Item too large for hanger or fabric
too delicate
Use the right size hanger for the item so the
fabric won't bunch up and cause wrinkles. Some
fabrics are delicate and will bunch around the
hanger no matter what you do. Use the shelf for
lingerie and other delicate items.
Creases are gone from
pants after cycle
Pants were hung on the moving
hanger, not in the pants press
Hang pants in the pants press to maintain
creases at edge of pants legs.
Clothing has water spots
after cycle, color has faded
or run
Fabric is not washable, or is not
colorfast
Check fabric care labels before treating items.
See
Sorting Loads
, page 21 and the
Cycle
Guide
, page 31.
Error Codes
Wi-Fi
Problem Possible Cause Solutions
Fill Water icon is
blinking
Water supply tank is empty or
tank is missing
Fill the water supply tank and reinstall it.
Empty Water icon is
blinking
Water drain tank is full or tank
is missing
Empty the water drain tank and reinstall
it.
dE Error is blinking
Door is not completely closed Check that items are completely inside
the cabinet and that the door is tightly
closed.
AE, LE, LE2, E1, E4,
TE1, TE2, TE3, TE5
shows on the display.
System error Unplug the appliance and call for service.
Problem Possible Cause Solutions
Trouble connecting appli-
ance and smartphone to
Wi-Fi network
The password for the Wi-Fi
network was entered incorrectly.
Delete your home Wi-Fi network and begin
the registration process again.
Mobile data for your smartphone
is turned on.
Turn off the Mobile data on your smartphone
before registering the appliance.
The wireless network name (SSID)
is set incorrectly.
The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check
the router frequency, check with your Internet
service provider or the router manufacturer.
The distance between the
appliance and the router is too far.
If the appliance is too far from the router, the
signal may be weak and the connection may
notbeconguredcorrectly.Movetherouter
closer to the appliance or purchase and install
a Wi-Fi repeater.