User guide

Troubleshooting 19
Troubleshooting
5
No TV sound in HDMI (ARC) connection
The ARC function enables an HDMI capable TV to
send the audio streaming to HDMI OUT of the unit.
To use this function :
y
Your TV must support the HDMI-CEC and ARC
function and the HDMI-CEC and ARC must be set
to On.
y
The setting method of HDMI-CEC and ARC may
differ depending on the TV. For details about ARC
function, refer to your TV manual.
y
You must use the HDMI cable (Type A, High Speed
HDMI™ cable with Ethernet).
y
You must connect the HDMI OUT (TV ARC) on the
unit with HDMI IN of the TV that supports ARC
function using an HDMI cable.
y
You can connect only one Sound bar to TV
compatible with ARC.
LG MUSICflow product is turned off
automatically.
There are some cases that power off will occur if not
receiving sound signal:
y
Optical, HDMI ARC, Bluetooth, LG TV, Wi-Fi
(DLNA) mode: if there is no sound signal during 20
minutes.
y
Portable-In : no sound signal during 6 hours.
- In case of Network connected, it will go to
Network standby mode (Dimmed in white LED).
- In case of Network disconnected, it will go to
Standby mode (Red LED).
What is the type of music file that can
be played?
y
You can play the les with extension mp3, wma,
ac, m4a, aac, ogg, and wav.
y
For mp3 and wma, sampling frequency is 32- 48
kHz, and for ac, it supports up to 192 kHz, 24
bit.
y
Even if the above conditions are satised, it may
not be played according to the characteristics of
the le or media server.
y
DRM applied le cannot be played.
How can I use Spotify?
LG MUSICow product supports Spotify connect
method provided by Spotify. Through this, you can
use the function supported by Spotify by connecting
to the speaker through Spotify application. If Music
Flow speaker is in the network composed of the
same router, Spotify application Speaker shape Icon is
changed, and when you press this Icon, you can check
and select the speakers in the same network. (When
the speaker is selected, the icon changes to green.)
How can I use HomeChat?
After HomeChat device registration, you can use
Home Chat.
Each of the family members can register and use
one speaker in HomeChat. One person can register
several speakers.
For details, refer to http://www.lghomechat.com.
Depending on the region, some services (ex.
Spotify, Homechat, etc.) are unavailable.
,
Note