Owner’s Manual

18 TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Before Calling for Service
Cooling
Q: What are the best temperature settings for my refrigerator?
A: The default setting for the Upper is 37° Fahrenheit (3° Celsius). The default setting for the Lower is 0°
Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired temperatures. Ice
cream should be firm and ice cubes should not melt in the freezer. To switch the display from
Fahrenheit (°F) to Celsius (°C), press the Upper or Lower button first to wake the display then press
and hold the Upper and Lower buttons until you hear a beep and the settings in the display change.
Q: How do I set the refrigerator temperature?
A: The temperature of each zone can be set separately. Continually press the Upper or Lower button on
the control panel until the desired temperature appears. The numbers will cycle from highest to
lowest and then return to the highest again with continuous pressing.
Q: My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?
A: The refrigerator is in Display Mode. This mode disables cooling to save energy while the appliance is
on display in a store. To restore normal operation, press the Wi-Fi button three times while pressing
and holding the Lower button and the temperature setting appears on the display. Use the same
procedure to return the refrigerator to Display Mode, if desired.
Problem Possible Cause & Solution
Refrigerator is not
cooling or has no
power.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Storing Wine section for proper temperature settings.
Refrigerator is set to Display Mode.
• Display Mode allows the lights and control display to work normally while disabling
cooling, to save energy while the refrigerator is on the showroom floor. See the FAQs
section of this manual for instructions on how to disable Display Mode.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling system runs
too much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.