us_main.book.book Page 1 Tuesday, January 19, 2021 8:10 AM OWNER'S MANUAL LAUNDRY CENTER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WKE100H*A / WKG101H*A MFL71728965 Rev.00_011921 www.lg.com Copyright © 2021 LG Electronics Inc. All Rights Reserved.
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us_main.book.book Page 3 Tuesday, January 19, 2021 8:10 AM IMPORTANT SAFETY INSTRUCTIONS 3 IMPORTANT SAFETY INSTRUCTIONS Safety for a Dryer WARNING Fire Hazard Failure to follow safety warnings exactly could result in serious injury, death or property damage. Do not install a booster fan in the exhaust duct. Install all clothes dryer in accordance with the installation instructions of the manufacturer of dryer.
us_main.book.book Page 4 Tuesday, January 19, 2021 8:10 AM 4 IMPORTANT SAFETY INSTRUCTIONS WARNING - Risk of Fire Install the clothes dryer according to the manufacturer’s instructions and local codes. • • • Clothes dryer installation must be performed by a qualified installer. Do not install a clothes dryer with flexible plastic venting materials.
us_main.book.book Page 5 Tuesday, January 19, 2021 8:10 AM IMPORTANT SAFETY INSTRUCTIONS 5 • To reduce the risk of severe injury or death, follow all installation instructions. • When moving or installing the product in a different location, call two or more qualified service personnel for installation and service. • Do not install the appliance in humid spaces. • Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
us_main.book.book Page 6 Tuesday, January 19, 2021 8:10 AM 6 IMPORTANT SAFETY INSTRUCTIONS • This is a single appliance and a single unit for sale, delivery and installation. • Do not disassemble this appliance as it can’t be installed in a side-by-side configuration. Grounding Instructions • Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
us_main.book.book Page 7 Tuesday, January 19, 2021 8:10 AM IMPORTANT SAFETY INSTRUCTIONS 7 • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the finish.
us_main.book.book Page 8 Tuesday, January 19, 2021 8:10 AM 8 IMPORTANT SAFETY INSTRUCTIONS • The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel. CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor.
us_main.book.book Page 9 Tuesday, January 19, 2021 8:10 AM PRODUCT OVERVIEW 9 PRODUCT OVERVIEW The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.
us_main.book.book Page 10 Tuesday, January 19, 2021 8:10 AM 10 PRODUCT OVERVIEW Product Specifications Model WKE100H*A / WKG101H*A Please refer to the rating label for detailed information. Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa) Dimensions (Width X Height X Depth) 27'' X 74 3/8'' X 30 3/8'' (70 cm X 189 cm X 77 cm) Maximum Depth with Door Open 55'' (139.6 cm) Net Weight 310.6 lb (141 kg) Capacity (Washer/Dryer) 4.5 cu.ft. / 7.4 cu.ft. Max.
us_main.book.book Page 11 Tuesday, January 19, 2021 8:10 AM OPERATION-WASHER 11 OPERATION-WASHER WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview 1 5 • Default settings for the selected cycle can be changed, if desired, using the cycle modifier and option buttons. Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed.
us_main.book.book Page 12 Tuesday, January 19, 2021 8:10 AM 12 OPERATION-WASHER Sorting Laundry CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
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us_main.book.book Page 14 Tuesday, January 19, 2021 8:10 AM 14 OPERATION-WASHER Small Items • Do not wash a single small item. Add enough similar items to the load to prevent an out-ofbalance load. • Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the drum, and brassiere hooks can snag on other clothing or the drum. Adding Cleaning Products About Detergent Use This washer is designed for use with only HE (HighEfficiency) detergents.
us_main.book.book Page 15 Tuesday, January 19, 2021 8:10 AM OPERATION-WASHER 15 3 Gently close the detergent dispenser drawer before starting the cycle. • Be careful not to get a hand caught in the drawer while closing. • It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle. CAUTION • Do not place or store laundry products, such as detergent, bleach, or liquid fabric softener, on top of your washer.
us_main.book.book Page 16 Tuesday, January 19, 2021 8:10 AM 16 OPERATION-WASHER Control Panel Control Panel Features for the Washer a Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE • If there is any water remaining in the drum after the washer shuts off, it will drain after a delay.
us_main.book.book Page 17 Tuesday, January 19, 2021 8:10 AM OPERATION-WASHER 17 • These buttons allow you to select additional cycle options. Certain buttons also allow you to activate special functions by pressing and holding the button for 3 seconds. Use a smartphone to control your washer remotely. - For more information, see SMART FUNCTIONS in this manual. Wi-Fi When the washer is connected to a home Wi-Fi network, the f icon on the control panel is lit.
us_main.book.book Page 18 Tuesday, January 19, 2021 8:10 AM 18 OPERATION-WASHER NOTE • The AI DD functionality may vary depending on the environment and model. g Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking.
us_main.book.book Page 19 Tuesday, January 19, 2021 8:10 AM OPERATION-WASHER 19 Wash Cycles Cycle Guide Turn the knob or press the button to select the desired cycle. When you select a wash cycle, the light for the corresponding wash cycle will turn on. NOTE • Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).
us_main.book.book Page 20 Tuesday, January 19, 2021 8:10 AM 20 OPERATION-WASHER Cycle Soil Level Delicates Default: Normal Available: All Cycle Description Heavy Duty Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful wash motions. • When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design, and are normal. Wash Temp.
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us_main.book.book Page 22 Tuesday, January 19, 2021 8:10 AM 22 OPERATION-WASHER Cycle Modifiers About Modifier Buttons Each cycle has default settings that are selected automatically. You can also customize these settings using the cycle modifier buttons. • Repeatedly press the button for the desired modifier until the indicator light for the desired setting is lit. • The washer automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency.
us_main.book.book Page 23 Tuesday, January 19, 2021 8:10 AM OPERATION-WASHER 23 severe burns. Allow the door lock to release before opening the door. Delay Wash Once you have selected the cycle and other settings, press the Delay Wash button to delay the start of the wash cycle. • Each press of this button increases the delay time by 1 hour, for up to 19 hours. • Once the desired delay time is set, press the Start/Pause button to start the delay time.
us_main.book.book Page 24 Tuesday, January 19, 2021 8:10 AM 24 OPERATION-DRYER OPERATION-DRYER Using the Dryer • If the Start/Pause button is not pressed within a certain time, the dryer shuts off and all settings are lost. WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview 1 Clean the Lint Filter.
us_main.book.book Page 25 Tuesday, January 19, 2021 8:10 AM OPERATION-DRYER 25 NOTE Grouping Similar Items For the best drying results, and to reduce the possibility of damage to clothing, sort clothes into loads that can be dried with the same drying cycle. Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option selections to care for your clothing according to the manufacturer's recommendations.
us_main.book.book Page 26 Tuesday, January 19, 2021 8:10 AM 26 OPERATION-DRYER Control Panel Control Panel Features for the Dryer a Power Button • Press the button to turn the appliance on. Press again to turn the appliance off. NOTE • Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost. b Cycles • Press a button to select the desired cycle. Once the desired cycle has been selected, the standard presets will be shown in the display.
us_main.book.book Page 27 Tuesday, January 19, 2021 8:10 AM OPERATION-DRYER 27 Time and Status Display ENGLISH a Wi-Fi Indicator • This indicator is lit when the product is connected to a home Wi-Fi network. b Remote Start Indicator • This indicator lights up when the Remote Start feature is activated. c Flow Sense Indicator • The Flow Sense duct blockage sensing system detects and alerts you to blockages in the ductwork that reduce exhaust flow from the dryer.
us_main.book.book Page 28 Tuesday, January 19, 2021 8:10 AM 28 OPERATION-DRYER Dry Cycles Cycle Guide The appliance automatically sets the dryness level and temperature at the recommended setting for each cycle. The estimated time remaining will be shown in the display.
us_main.book.book Page 29 Tuesday, January 19, 2021 8:10 AM OPERATION-DRYER 29 Cycle Downloaded (Perm. Press) Description Use a smartphone to download a specialized cycle to this cycle position. • Refer to the LG ThinQ application to see the cycles available for download. Temp. Default: Medium Available: Medium Dry level Default: Normal Available: All Available Options † This option is automatically included in the cycle and can be deselected.
us_main.book.book Page 30 Tuesday, January 19, 2021 8:10 AM 30 OPERATION-DRYER Cycle Modifiers About Modifier Buttons Each cycle has default settings that are selected automatically. Customize these settings using the cycle modifier buttons. Press the button for the desired modifier to open the modifier’s screen. • A chime will sound twice and the LED will not light up if the selected option is not allowed for the selected cycle.
us_main.book.book Page 31 Tuesday, January 19, 2021 8:10 AM OPERATION-DRYER 31 • Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions. 1 Turn on the power. 2 Press and hold the Time Dry button for 3 seconds to activate/deactivate this function. • When the function is deactivated, a chime will sound and the remaining time for the current cycle will reappear on the display.
us_main.book.book Page 32 Tuesday, January 19, 2021 8:10 AM 32 SMART FUNCTIONS SMART FUNCTIONS Using LG ThinQ Application The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features • Remote Start - Control the appliance remotely from the LG ThinQ application. • This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
us_main.book.book Page 33 Tuesday, January 19, 2021 8:10 AM SMART FUNCTIONS 33 • The network connection may not work properly depending on the Internet service provider. • If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again. • If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
us_main.book.book Page 34 Tuesday, January 19, 2021 8:10 AM 34 SMART FUNCTIONS installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
us_main.book.book Page 35 Tuesday, January 19, 2021 8:10 AM SMART FUNCTIONS 35 • Dryer: Hold the phone to the left of the Power button. Press and hold the Steam + Extra Rinse (Washer) / More Time + Wrinkle Care (Dryer) buttons for 3 seconds or until the audible tones start. Hold the smartphone mouthpiece to the logo until the data transfer is complete. • Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed.
us_main.book.book Page 36 Tuesday, January 19, 2021 8:10 AM 36 MAINTENANCE MAINTENANCE WARNING • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. • Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.
us_main.book.book Page 37 Tuesday, January 19, 2021 8:10 AM MAINTENANCE 37 • Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner. • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered cleaners may remain in the drum after cleaning. • Do not use steel wool or abrasive cleaners. 3 Close the door and press the Power button.
us_main.book.book Page 38 Tuesday, January 19, 2021 8:10 AM 38 MAINTENANCE 7 8 To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess. Replace the drawer. WARNING • The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply.
us_main.book.book Page 39 Tuesday, January 19, 2021 8:10 AM MAINTENANCE 39 preferably with the faucets wide open for maximum flow. 4 Remove the pump filter. • Twist the pump filter counterclockwise to remove. ENGLISH NOTE • An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter. Cleaning the Drain Pump Filter The washer fails to drain if the drain pump filter is clogged.
us_main.book.book Page 40 Tuesday, January 19, 2021 8:10 AM 40 MAINTENANCE NOTE • An OE message blinks on the display when the 7 Press the Start/Pause button to start the drain pump for 1 minute. • This will expel some of the antifreeze, leaving enough to protect the washer from damage. drain pump filter is clogged with dirt. Clean the drain pump filter. 8 Turn off the washer and unplug the power cord.
us_main.book.book Page 41 Tuesday, January 19, 2021 8:10 AM MAINTENANCE 41 Press the Spin button to operate spin only cycle for draining and spinning. 9 Press the Start/Pause button. When the Drain Hose is Frozen 1 Pour hot water in the washer drum and close the door. 2 Wait for 1 - 2 hours. 3 Press the Power button. 4 Press the Spin button to operate spin only cycle for draining and spinning. 5 Press the Start/Pause button to make sure the water drains.
us_main.book.book Page 42 Tuesday, January 19, 2021 8:10 AM 42 MAINTENANCE Dryer Regular Cleaning Cleaning the Lint Filter Always clean the lint from the filter after every cycle. Cleaning the Exterior Proper care of your appliance can extend its life. The outside of the appliance can be cleaned with warm water and a mild, nonabrasive household detergent. Immediately wipe off any spills with a soft, damp cloth. NOTE • Do not use methylated spirits, solvents, or similar products.
us_main.book.book Page 43 Tuesday, January 19, 2021 8:10 AM MAINTENANCE 43 NOTE ENGLISH • NEVER operate the appliance without the lint filter in place.
us_main.book.book Page 44 Tuesday, January 19, 2021 8:10 AM 44 TROUBLESHOOTING TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service.
us_main.book.book Page 45 Tuesday, January 19, 2021 8:10 AM TROUBLESHOOTING 45 Problem Possible Cause & Solution The load is too small. UNBALANCE ERROR • Add additional items to allow the washer to balance the load. Heavy articles are mixed with lighter items. • Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning. The load is out of balance.
us_main.book.book Page 46 Tuesday, January 19, 2021 8:10 AM 46 TROUBLESHOOTING Problem Possible Cause & Solution vs Vibration sensor malfunctions. VIBRATION SENSOR ERROR • Call for service. Noises Problem Clicking Possible Cause & Solution Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle • Normal operation Humming or Gurgling Drain pump is pumping water from the washer at times during a cycle.
us_main.book.book Page 47 Tuesday, January 19, 2021 8:10 AM TROUBLESHOOTING 47 Problem Plumbing in the home moves or flexes when the water valves in the washer shut off. • Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results. Household water supply pressure is very high. • Adjust household water supply regulator to a lower pressure or contact a plumber.
us_main.book.book Page 48 Tuesday, January 19, 2021 8:10 AM 48 TROUBLESHOOTING Problem Incomplete or no dispensing of detergent Possible Cause & Solution Detergent compartments clogged from incorrect filling. • Make sure that detergent and additives are put into the correct dispenser compartments. • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle. Too much detergent used.
us_main.book.book Page 49 Tuesday, January 19, 2021 8:10 AM TROUBLESHOOTING 49 Problem Washer is not filling properly. Possible Cause & Solution Filter is clogged. Inlet hoses may be kinked. • Check that inlet hoses are not kinked or clogged. Energy efficiency • This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washer. Insufficient water supply • Make sure that both hot and cold water faucets are turned on all the way.
us_main.book.book Page 50 Tuesday, January 19, 2021 8:10 AM 50 TROUBLESHOOTING Performance Problem Wrinkling Possible Cause & Solution Washer is not unloaded promptly. • Always remove items from the washer as soon as the cycle is complete. Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. • Hot water rinse can set wrinkles in garments.
us_main.book.book Page 51 Tuesday, January 19, 2021 8:10 AM TROUBLESHOOTING 51 Odor Problem Some odor is caused by the rubber attached to the washing machine. • This odor is normal for new rubber and will disappear after the machine has been run a few times. If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances. • Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.
us_main.book.book Page 52 Tuesday, January 19, 2021 8:10 AM 52 TROUBLESHOOTING Dryer FAQs: Frequently Asked Questions Q: When I press a button, why does my dryer beep and then nothing happens? A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds. Q: Why does my dryer take so long to dry clothes? A: Proper airflow is critical to the efficient operation of clothes dryers.
us_main.book.book Page 53 Tuesday, January 19, 2021 8:10 AM TROUBLESHOOTING 53 Problem Clothes take too long to dry. Possible Cause & Solution Exhaust ducts are blocked, dirty, or duct run is too long. Load is not properly sorted • Separate heavy items from lightweight items. Larger and heavier items take longer to dry. Light items in a load with heavy items can fool the sensor because the light items dry faster. Large and heavy fabrics are loaded.
us_main.book.book Page 54 Tuesday, January 19, 2021 8:10 AM 54 TROUBLESHOOTING Problem Drying time is not consistent. Possible Cause & Solution Heat settings, load size, or dampness of clothing is not consistent. • The drying time for a load will vary depending on the size of the load, the type of fabrics, the wetness of the clothes and the condition of the lint filter. An unbalanced load in the washer can cause poor spinning, resulting in wetter clothes which will take longer to dry.
us_main.book.book Page 55 Tuesday, January 19, 2021 8:10 AM TROUBLESHOOTING 55 Problem Excess static in clothes after drying. Possible Cause & Solution Fabric softener is not used or is used incorrectly. Clothes dried too long (overdried). • Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time. Select a lower dry level setting, if necessary. Drying synthetics, permanent press, or synthetic blends.
us_main.book.book Page 56 Tuesday, January 19, 2021 8:10 AM 56 TROUBLESHOOTING Common Wi-Fi Problem Trouble connecting appliance and smartphone to Wi-Fi network Possible Cause & Solution The password for the Wi-Fi network was entered incorrectly. • Delete your home Wi-Fi network and begin the connection process again. Mobile data for your smartphone is turned on. • Turn off the Mobile data on your smartphone before connecting the appliance. The wireless network name (SSID) is set incorrectly.
us_main.book.book Page 57 Tuesday, January 19, 2021 8:10 AM LIMITED WARRANTY 57 LIMITED WARRANTY TERMS AND CONDITIONS ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
us_main.book.book Page 58 Tuesday, January 19, 2021 8:10 AM 58 LIMITED WARRANTY THIS LIMITED WARRANTY DOES NOT COVER: • Service trips to i) deliver, pick up, or install, or; educate how to operate the Product;, ii) correct wiring;, or iii) correct unauthorized repairs or installations of the Product. • Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
us_main.book.book Page 59 Tuesday, January 19, 2021 8:10 AM LIMITED WARRANTY 59 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim.
us_main.book.book Page 60 Tuesday, January 19, 2021 8:10 AM 60 LIMITED WARRANTY location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding.
ls_main.book.book Page 72 Tuesday, January 19, 2021 8:18 AM LG Customer Information Center For inquiries or comments, visit www.lg.com or call: 1-800-243-0000 1-888-542-2623 U.S.A. CANADA Register your product Online! www.lg.
