OWNER'S MANUAL LAUNDRY CENTER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WKEX200H*A / WKGX201H*A MFL71485405 Rev.02_072120 www.lg.com Copyright © 2020 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS 3 IMPORTANT SAFETY INSTRUCTIONS 3 3 7 READ ALL INSTRUCTIONS BEFORE USE WARNING STATEMENTS CAUTION STATEMENTS 8 PRODUCT OVERVIEW 8 Product Features 10 OPERATION-WASHER 10 13 15 18 21 21 Using the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions 23 OPERATION-DRYER 23 25 27 29 29 Using the Dryer Control Panel Dry Cycles Cycle Modifiers Options and Extra Functions 31 SMART FUNCTIONS 31 35 Using LG ThinQ Application Smart Diag
IMPORTANT SAFETY INSTRUCTIONS 3 IMPORTANT SAFETY INSTRUCTIONS Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
IMPORTANT SAFETY INSTRUCTIONS - Clear the room, building or area of all occupants. - Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. - If you cannot reach your gas supplier, call the fire department. • Installation and service must be performed by a qualified installer, service agency or your gas supplier. Installation • Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
IMPORTANT SAFETY INSTRUCTIONS 5 • All nonrigid metal transition duct must be UL-listed. Use of other materials for transition duct could affect drying time. • Gas dryers MUST be exhausted to the outside. • The dryer exhaust system must be exhausted to the outside of the dwelling. If the dryer is not exhausted outdoors, some fine lint and large amounts of moisture will be expelled into the laundry area. An accumulation of lint in any area of the home may create a health and fire hazard.
IMPORTANT SAFETY INSTRUCTIONS • Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels. • Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end. • Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.
IMPORTANT SAFETY INSTRUCTIONS 7 • Do not open the appliance door during a STEAM CYCLE. • Do not touch the steam nozzle in the drum during or after a STEAM CYCLE. Maintenance • Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized factory parts. • Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
PRODUCT OVERVIEW PRODUCT OVERVIEW Product Features The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.
PRODUCT OVERVIEW 9 Product Specifications Model WKEX200H*A / WKGX201H*A Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa) Dimensions (Width X Height X Depth) 27'' X 74 3/8'' X 30 3/8'' (70 cm X 189 cm X 77 cm) Maximum Depth with Door Open 55'' (139.6 cm) Net Weight 320 lb (145 kg) Capacity (Washer/Dryer) 4.5 cu.ft. / 7.4 cu.ft. Max. Spin Speed (Washer) 1300 RPM Gas Requirements NG: 4 - 10.5-inch (10.2 - 26.7 cm) WC LP: 8 - 13-inch (20.4 - 33.
OPERATION-WASHER OPERATION-WASHER Using the Washer WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview 1 Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer. • If using single-use detergent packs, place pack into the drum before loading the laundry.
OPERATION-WASHER 11 Sorting Laundry CAUTION • Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor. Grouping Similar Items For the best washing results, and to reduce the possibility of damage to clothing, sort clothing into loads made up of similar items.
OPERATION-WASHER Category Label Directions Hand wash Washing Machine wash, Normal cycle Perm Press/Wrinkle Resistant setting (which has a cool down or cold spray before the slower spin) Gentle/Delicate setting (slow agitation and/or reduced wash time) Do not wash Do not wring Water Temperature Hot Warm Cold/Cool Any bleach (when needed) Bleach Symbols Only non-chlorine bleach (when needed) Do not bleach Loading the Washer • For best performance, load clothes as shown.
OPERATION-WASHER 13 Small Items • Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the drum, and brassiere hooks can snag on other clothing or the drum. Adding Cleaning Products About Detergent Use This washer is designed for use with only HE (HighEfficiency) detergents. Single-Use Detergent Packs • Do not use more than one single-use detergent pack in the washer. Using too much detergent may cause oversudsing and unsatisfactory performance.
OPERATION-WASHER 3 Gently close the detergent dispenser drawer before starting the cycle. • Slamming the drawer closed may result in the detergent overflowing into another compartment or dispensing into the drum earlier than programmed. • Be careful not to get a hand caught in the drawer while closing. • It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle.
OPERATION-WASHER 15 Control Panel Control Panel Features for the Washer ENGLISH a Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE • If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The washer can be restarted at any time before the drain begins.
OPERATION-WASHER • These buttons allow you to select additional cycle options. Certain buttons also allow you to activate special functions by pressing and holding the button for 3 seconds. Remote Start Use a smartphone to control your washer remotely. - For more information, see SMART FUNCTIONS in this manual. Wi-Fi When the washer is connected to a home Wi-Fi network, the f icon on the control panel is lit. - To connect the washer to the LG ThinQ application, press and hold the Temp.
OPERATION-WASHER 17 NOTE • The AI DD functionality may vary depending on the environment and model. • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking.
OPERATION-WASHER Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section. Cycle Guide Turn the knob or press the button to select the desired cycle.
OPERATION-WASHER 19 Cycle Soil Level Delicates Default: Normal Available: All Description Heavy Duty Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful wash motions. • When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design, and are normal. Wash Temp.
OPERATION-WASHER Cycle Steam Turbo WashTM Extra Rinse Pre-wash # # #† # # # # Delicates Heavy Duty Speed Wash Downloaded default: Rinse+Spin # #
OPERATION-WASHER 21 Cycle Modifiers About Modifier Buttons • Repeatedly press the button for the desired modifier until the indicator light for the desired setting is lit. • The washer automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency. • This is a high-efficiency washer, and the water levels may be much lower than you expect. This is normal, and cleaning/rinsing performance will not be compromised.
OPERATION-WASHER WARNING • Do not touch the door during steam cycles. The door surface can become very hot and can cause severe burns. Allow the door lock to release before opening the door. • Do not attempt to override the door lock mechanism or reach into the washer during a steam cycle. Steam can cause severe burns. • Once this function is set, all buttons are locked except the Power button.
OPERATION-DRYER 23 OPERATION-DRYER restarted within 14 minutes of being paused, the dryer will shut off and the settings will be lost. WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview 1 Clean the Lint Filter. • If the lint filter has not already been cleaned, lift out the filter and remove the lint from the last load. This will help ensure the fastest and most efficient drying performance.
OPERATION-DRYER NOTE • Damp clothes will expand as they dry. Do not overload the dryer; clothes require room to tumble and dry properly. Grouping Similar Items For the best drying results, and to reduce the possibility of damage to clothing, sort clothes into loads that can be dried with the same drying cycle. Fabric Care Labels Many articles of clothing include a fabric care label.
OPERATION-DRYER 25 Control Panel Control Panel Features for the Dryer ENGLISH a Power Button • Press the button to turn the appliance on. Press again to turn the appliance off. NOTE • Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost. b Cycles • Press a button to select the desired cycle. Once the desired cycle has been selected, the standard presets will be shown in the display.
OPERATION-DRYER Time and Status Display a Wi-Fi Indicator • This indicator is lit when the product is connected to a home Wi-Fi network. b Remote Start Indicator • This indicator lights up when the Remote Start feature is activated. c Flow Sense Indicator • The Flow Sense duct blockage sensing system detects and alerts you to blockages in the ductwork that reduce exhaust flow from the dryer.
OPERATION-DRYER 27 Dry Cycles Cycle Guide • Temperature: Low > Medium Low > Medium > Medium High > High • Dry Level: Damp > Less > Normal > More > Very Cycle Normal Description Use this cycle for drying all normal items such as cotton, linen, shirts, jeans or mixed loads, except delicate fabrics such as wool or silk. Temp.
OPERATION-DRYER Cycle Description Downloaded (Perm. Press) Use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Perm. Press. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Temp. Default: Medium Available: Medium Dry level Default: Normal Available: All Available Options † This option is automatically included in the cycle and can be deselected.
OPERATION-DRYER 29 Cycle Modifiers About Modifier Buttons Steam Adding the Steam option to a dry cycle helps reduce wrinkles and odor in fabrics. WARNING • Do not touch the door during steam cycles. The door surface can become very hot. • Do not attempt to reach into the dryer during a steam cycle. Steam can cause severe burns. Temp. Use this button to adjust the temperature setting. This allows precise care of fabrics and garments. Press the Temp.
OPERATION-DRYER NOTE • Once this function is set, all buttons are locked except the Power button. • Do not use Steam Fresh with items such as wool, wool blankets, leather jackets, silk, wet clothes, lingerie, foam products, or electric blankets. • When the controls are locked, CL and the remaining time are alternately shown on the display during the dry cycle. • Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions.
SMART FUNCTIONS 31 SMART FUNCTIONS The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features • Remote Start - Control the appliance remotely from the LG ThinQ application. • This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
SMART FUNCTIONS NOTE • The network connection may not work properly depending on the Internet service provider. 2 Press the Power button. 3 Press and hold the Remote button for 3 seconds to enable the remote control function. 4 Start a cycle from the LG ThinQ application on your smartphone. • The surrounding wireless environment can make the wireless network service run slowly.
SMART FUNCTIONS 33 Cycle Name Description Optimized for beachwear Blanket Cleans blankets which are used every day. Do not use for wool blankets. Bright Whites Bright whites only Collars and Cuffs Washes collars and cuffs using a high temperature for effective stain removal. Color Care Keeps colors from fading Delicate Dresses Cleans lightly stained cocktail dresses with care Denim Special cycle for jeans Spin Only For spinning dry handwashables.
SMART FUNCTIONS Cycle Name Description Full Load Dry Optimized dry settings for full sized loads Half Load Dry Optimized dry settings for half sized loads Gym Clothes Optimized for gym clothes. Kids' Clothes Uses high temperatures to sanitize kids' clothes. Kids' Gym Clothes Optimized for children's cotton sportswear. Lingerie Optimized for lingerie. Low Temp Dry Dries the load while reducing energy consumption. Overnight Dry This energy efficient cycle dries a small load overnight.
SMART FUNCTIONS 35 Smart DiagnosisTM Function • Reorient or relocate the receiving antenna. Use this feature to help you diagnose and solve problems with your appliance. • Increase the separation between the equipment and the receiver. • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules.
SMART FUNCTIONS 3 Press and hold the Steam + Extra Rinse (Washer) / Steam + Reduce Static (Dryer) buttons for 3 seconds or until the audible tones start. Hold the smartphone mouthpiece to the logo until the data transfer is complete. • Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed. 4 After the data transfer is complete, the diagnosis will be displayed in the application.
MAINTENANCE 37 MAINTENANCE • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. • Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the appliance. Doing so may cause discoloration or damage to the appliance, or may cause a fire.
MAINTENANCE • For other drum cleaning products, follow the cleaner manufacturer’s instructions and recommendations. • Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner. • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered cleaners may remain in the drum after cleaning. • Do not use steel wool or abrasive cleaners. 3 Close the door and press the Power button.
MAINTENANCE 39 7 Replace the drawer. WARNING • The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage. CAUTION • Do not use the washer without the inlet filters. Doing so will cause leaks and malfunction.
MAINTENANCE 7 Flush then reattach the water hoses. • Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow. NOTE • An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter. 4 Cleaning the Drain Pump Filter Remove the pump filter. • Twist the pump filter counterclockwise to remove.
MAINTENANCE 41 5 Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. 8 6 Turn on the washer and press the Spin button. 7 Press the Start/Pause button to start the drain pump for 1 minute. Close the drain pump filter cover. • This will expel some of the antifreeze, leaving enough to protect the washer from damage. NOTE • An OE message blinks on the display when the drain pump filter is clogged with dirt. Clean the drain pump filter.
MAINTENANCE 5 Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. Dryer • See Connecting the Water Inlet Hoses for details. Regular Cleaning Cleaning the Exterior 6 Turn on the faucets. 7 Press the Power button to turn on the washer. 8 Press the Spin button to operate spin only cycle for draining and spinning. NOTE Press the Start/Pause button. • Never use steel wool or abrasive cleansers; they can damage the surface.
MAINTENANCE 43 Cleaning the Lint Filter Always clean the lint from the filter after every cycle. To clean the lint filter, open the dryer door and pull the lint filter straight up. Then: 1 For everyday cleaning, roll any lint off the filter with your fingers, or 2 Vacuum the lint filter. 3 If the lint filter has become very dirty or clogged with fabric softener, wash the lint filter in warm, soapy water and allow it to dry thoroughly before reinstalling.
TROUBLESHOOTING TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service. Washer FAQs: Frequently Asked Questions Q: Why does my washer make loud banging noises while it is filling with water? A: This is actually a problem with the plumbing in your home.
TROUBLESHOOTING 45 Problem Possible Cause & Solution The load is too small. UNBALANCE ERROR • Add additional items to allow the washer to balance the load. Heavy articles are mixed with lighter items. • Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning. The load is out of balance. • Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.
TROUBLESHOOTING Problem Possible Cause & Solution vs Vibration sensor malfunctions. VIBRATION SENSOR ERROR • Call for service. Noises Problem Clicking Possible Cause & Solution Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle • Normal operation Humming or Gurgling Drain pump is pumping water from the washer at times during a cycle.
TROUBLESHOOTING 47 Problem Plumbing in the home moves or flexes when the water valves in the washer shut off. • Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results. Household water supply pressure is very high. • Adjust household water supply regulator to a lower pressure or contact a plumber.
TROUBLESHOOTING Problem Incomplete or no dispensing of detergent Possible Cause & Solution Detergent compartments clogged from incorrect filling. • Make sure that detergent and additives are put into the correct dispenser compartments. • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle. Too much detergent used. • Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations.
TROUBLESHOOTING 49 Problem Washer is not filling properly. Possible Cause & Solution Filter is clogged. Inlet hoses may be kinked. • Check that inlet hoses are not kinked or clogged. Energy efficiency • This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washer. Insufficient water supply • Make sure that both hot and cold water faucets are turned on all the way. Washer door is open.
TROUBLESHOOTING Performance Problem Wrinkling Possible Cause & Solution Washer is not unloaded promptly. • Always remove items from the washer as soon as the cycle is complete. Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. • Hot water rinse can set wrinkles in garments. Check the inlet hose connectors. Staining Bleach or softener dispensed too soon.
TROUBLESHOOTING 51 Odor Problem Some odor is caused by the rubber attached to the washing machine. • This odor is normal for new rubber and will disappear after the machine has been run a few times. If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances. • Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.
TROUBLESHOOTING Dryer FAQs: Frequently Asked Questions Q: When I press a button, why does my dryer beep and then nothing happens? A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds. Q: Why does my dryer take so long to dry clothes? A: Proper airflow is critical to the efficient operation of clothes dryers.
TROUBLESHOOTING 53 Operation Problem Possible Cause & Solution After clearing the restrictions, the Flow SenseTM (W) system requires multiple, consecutive cycles to determine that the performance value has improved before the Clothes take too long to dry. Exhaust ducts are blocked, dirty, or duct run is too long. Flow SenseTM (W) indicator is reset. • If the Flow SenseTM (W) indicator remains active for more than five cycles after the restriction has been cleared, call for service.
TROUBLESHOOTING Problem The appliance does not heat. Possible Cause & Solution House fuse is blown, circuit breaker has tripped, or power outage has occurred. • Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. Gas supply or service is turned off. • Confirm that the house gas shutoff and the shutoff valves of the dryer are both fully open.
TROUBLESHOOTING 55 Problem Lint on clothes. Possible Cause & Solution Lint filter not cleaned properly. Laundry not sorted properly. • Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants). Excess static in clothes. • Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s instructions. Overdrying a load of laundry can cause a buildup of static electricity.
TROUBLESHOOTING Problem Possible Cause & Solution Steam is not visible during Steam cycle. This is normal. Drum does not turn during Steam cycle. This is normal. Cannot see steam vapor at the beginning of cycle. This is normal. • Steam vapor is difficult to see when the door is closed. However, condensation will normally form on the inside of the dryer door if the steam system is operating normally. • The drum is turned off so that the steam vapor remains in the drum.
TROUBLESHOOTING 57 Common Wi-Fi Trouble connecting appliance and smartphone to Wi-Fi network Possible Cause & Solution The password for the Wi-Fi network was entered incorrectly. • Delete your home Wi-Fi network and begin the connection process again. Mobile data for your smartphone is turned on. • Turn off the Mobile data on your smartphone before connecting the appliance. The wireless network name (SSID) is set incorrectly.
LIMITED WARRANTY LIMITED WARRANTY USA TERMS AND CONDITIONS ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
LIMITED WARRANTY 59 THIS LIMITED WARRANTY DOES NOT COVER: • Service trips to i) deliver, pick up, or install, or; educate how to operate the Product;, ii) correct wiring;, or iii) correct unauthorized repairs or installations of the Product. • Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air.
LIMITED WARRANTY Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc.
LIMITED WARRANTY 61 location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration. You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.