Scan to see the online manual. OWNER'S MANUAL WASHING MACHINE Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WM3600H*A MFL71693706 Rev.02_032323 www.lg.com Copyright © 2020-2023 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS 3 IMPORTANT SAFETY INSTRUCTIONS 3 3 6 READ ALL INSTRUCTIONS BEFORE USE WARNING STATEMENTS CAUTION STATEMENTS 7 PRODUCT OVERVIEW 7 Product Features 10 INSTALLATION 10 11 12 13 14 15 16 Before Installing Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Water Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check 18 OPERATION 18 19 20 21 24 26 29 29 Before Use Sorting Laundry Loading the Washer Adding Cleaning Produ
IMPORTANT SAFETY INSTRUCTIONS 3 IMPORTANT SAFETY INSTRUCTIONS Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
IMPORTANT SAFETY INSTRUCTIONS • Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers. • The appliance must be installed and electrically grounded by qualified service personnel in accordance with local codes. • When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
IMPORTANT SAFETY INSTRUCTIONS 5 • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the finish.
IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation • Do not place objects on top of the appliance. • Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations.
PRODUCT OVERVIEW 7 PRODUCT OVERVIEW The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes. WARNING • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products.
PRODUCT OVERVIEW Accessories Included Accessories a Non-skid Pads b Hole Caps c Wrench d Tie Strap e Elbow Bracket (for securing drain hose) Required Accessories (sold separately) a Hot and Cold Water Hoses Optional Accessories (sold separately) a Pedestal† b Pedestal Washer† c Stacking Kit † Check the width of the pedestal before purchasing to make sure that it matches the width of your appliance (27" (70 cm) or 29" (74 cm)).
PRODUCT OVERVIEW 9 Product Specifications WM3600H*A Electrical Requirements 120 VAC @ 60 Hz Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa) Dimensions (Width X Height X Depth) 27'' X 39'' X 30 1/4'' (70 cm X 99 cm X 77 cm) Maximum Depth with Door Open 55'' (139.6 cm) Net Weight 198.4 lb (90 kg) Max.
INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. a b c e f a Choosing the Proper Location b Unpacking and Removing Shipping Material c Connecting the Inlet Hoses d Connecting the Drain Hose e Leveling the Washer f Final Installation Check WARNING • Moving or installation of the appliance requires two or more people.
INSTALLATION 11 • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board. Flooring • To minimize noise and vibration, install the washer on a level, solidly constructed floor capable of supporting the washer without flexing or bouncing.
INSTALLATION Stacking or Pedestal Installation The washer can be stacked under a dryer or on top of a pedestal or pedestal washer. • After removing the carton and shipping material, lift the washer off the foam base. • Make sure the plastic drum support a* comes off with the base and is not stuck to the bottom of the washer. • If you must lay the washer down to remove the carton base b, always protect the side of the washer and lay it carefully on its side. Do not lay the washer on its front or back.
INSTALLATION 13 installation, allow it to stand at room temperature for several hours before use and check for leaks prior to operation. CAUTION NOTE • The power cord is secured to the back of the washer with a shipping bolt to help prevent operation with shipping bolts in place. • Do not use flood-preventing hoses with auto shut off devices. The devices can be tripped during fill and prevent the washer from filling properly. How to Connect the Water Inlet Hoses 1 Check the fittings and seals.
INSTALLATION • Let the water drain into a bucket, and check the water temperature to make sure you’ve connected the hoses to the correct faucets. beyond 66" (168 cm), the drain function will be increasingly affected. • Never create an airtight seal between the hose and the drain with tape or other means. If no air gap is present, water can be siphoned out of the drum resulting in poor wash/rinse performance or clothing damage.
INSTALLATION 15 4 24 - 96 " (61 - 244 cm) ENGLISH If the water valves and drain are built into the wall, fasten the drain hose to one of the water hoses with the provided tie strap c (ribbed side on inside). 24 - 96 " (61 - 244 cm) Leveling the Washer Using the Laundry Tub to Drain 1 Clip the end of the hose into the elbow bracket. • Connect the elbow bracket a within 4 inches (10 cm) of the end of the drain hose.
INSTALLATION 2 leveling feet, place them under the back leveling feet. Adjust the leveling feet. • Turn all 4 leveling feet in one direction to raise the washer or the other direction to lower it. a This side up b Remove backing 3 Check the level again. • Push or rock the top edges of the washer gently to make sure the washer does not rock. If the washer rocks, readjust the leveling feet. 4 Tighten the locknuts b • Turn the locknuts counterclockwise and tighten them when the washer is level.
INSTALLATION 17 • Do not use an adapter or extension cord. Doing so may result in serious injury, fire, electric shock, or death. • If necessary, use a new, UL-listed extension cord with a 3-prong (grounding) plug rated at no less than the branch circuit. Do not use an extension cord longer than 3 feet. Failure to follow these warnings may result in serious injury, fire, electric shock, or death. Testing the Washer Check if the washer is properly installed and run a test cycle.
OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview 1 Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer. • If using single-use detergent packs, or gel or tablet detergents, place them in the drum before loading the laundry. 2 Add cleaning products.
OPERATION 19 7 End of cycle. • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling. NOTE • The washer rotates the laundry in a way that allows it to use less water while still fully saturating the clothing. It is normal to be unable to see water during the wash cycle.
OPERATION By Colors By Soil By Fabric By Lint Lights Normal Easy Care Lint Collector Darks Light Sturdy CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
OPERATION 21 • Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance. Adding Cleaning Products About Detergent Use This washer is designed for use with only HE (HighEfficiency) detergents. - Do not press down on items while stacking them in the drum. - Load clothes loosely, and do not overfill the drum. Clothes need room to circulate in order to get clean. • Combine large and small items in the drum.
OPERATION d Powdered detergent Single-Use Detergent Packs / Gel or Tablet Detergents Place liquid or powdered detergent packs, or gel or tablet detergents in the drum before loading laundry. Do not place these detergents in the dispenser. • Be careful not to get a hand caught in the drawer while closing. • It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle.
OPERATION 23 • If you use a detergent that does not dissolve easily or a detergent with high viscosity, it will leave a residue and clog the dispenser. This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle. The dispenser is activated twice to ensure complete dispensing of the bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach.
OPERATION Control Panel Control Panel Features a Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE • If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The washer can be restarted at any time before the drain begins.
OPERATION 25 Time and Status Display ENGLISH a Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking. b Estimated Time Remaining • When a cycle is selected, the default time for that cycle is displayed.
OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section. Cycle Guide Turn the knob or press the button to select the desired cycle.
OPERATION 27 Cycle Bedding Default: Warm Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: Medium Available: Medium, Low, No Spin Soil Level Default: Normal Available: All AllergieneTM Cycle Description This cycle is a powerful, high-temperature cycle designed specifically to reduce certain allergens. NOTE • Selecting this cycle automatically incorporates steam into the wash cycle. • This cycle can significantly reduce allergens in bedding and clothing.
OPERATION Cycle Rinse+Spin Description Select this cycle to rinse and spin a load separately from a regular cycle. • This can be helpful in preventing fresh stains from setting in fabrics. • You can change the spin speed by pressing the Spin button repeatedly until the desired speed is selected. Cycle Downloaded (Small Load) Description You can use a smartphone to download a specialized cycle to this cycle position.
OPERATION 29 Cycle Modifiers About Modifier Buttons • Repeatedly press the button for the desired modifier until the indicator light for the desired setting is lit. • The washer automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency. • This is a high-efficiency washer, and the water levels may be much lower than you expect. This is normal, and cleaning/rinsing performance will not be compromised.
OPERATION WARNING • Do not touch the door during steam cycles. The door surface can become very hot and can cause severe burns. Allow the door lock to release before opening the door. • Do not attempt to override the door lock mechanism or reach into the washer during a steam cycle. Steam can cause severe burns. • To connect the washer to the LG ThinQ application, press and hold the Delay Wash button for 3 seconds. Cold Wash Press the Cold Wash button to save energy by using cooler water.
OPERATION 31 Signal • To turn the function on/off, press the Signal button. ENGLISH The washer plays a melody when the wash cycle is finished. The buttons make a sound each time a button is pressed. Use this button to turn the melody and button tones on or off.
SMART FUNCTIONS SMART FUNCTIONS Using LG ThinQ Application The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features The app is compatible with products that contain the wireless LAN module. Installing LG ThinQ Application and Connecting an LG Appliance Models with QR Code Scan the QR code attached to the product using the camera or a QR code reader application on your smartphone.
SMART FUNCTIONS 33 • The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. Using Remote Start 1 • The surrounding wireless environment can make the wireless network service run slowly. • If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to connect or fail to install the application.
SMART FUNCTIONS Wireless LAN Module Specifications Frequency Range 2412 - 2462 MHz Output Power (Max) < 30 dBm FCC Notice The following notice covers the transmitter module contained in this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
SMART FUNCTIONS 35 LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. 3 Smart DiagnosisTM Function ENGLISH This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product. x. Ma mm 10 Press and hold the Temp. button for 3 seconds or until the audible tones start.
MAINTENANCE MAINTENANCE WARNING • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. • Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.
MAINTENANCE 37 • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered cleaners may remain in the drum after cleaning. Close the door and press the Power button. 4 Select the Tub Clean cycle and press the Start/Pause button to begin the cycle. 5 After the cycle ends, open the door and allow the drum interior to dry completely. WARNING • Make sure children and pets do not climb into the drum.
MAINTENANCE 7 8 To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess. Replace the drawer. WARNING • The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage.
MAINTENANCE 39 7 Flush then reattach the water hoses. ENGLISH • Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow. NOTE • An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter. 4 Cleaning the Drain Pump Filter Remove the pump filter. • Twist the pump filter counterclockwise to remove.
MAINTENANCE 5 Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. • Never use automotive antifreeze. 8 Close the drain pump filter cover. 6 Turn on the washer and press the Spin button. 7 Press the Start/Pause button to start the drain pump for 1 minute. • This will expel some of the antifreeze, leaving enough to protect the washer from damage. NOTE • An OE message blinks on the display when the drain pump filter is clogged with dirt.
MAINTENANCE 41 Immerse the water inlet hoses in hot water to thaw them. 5 Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. • See Connecting the Water Inlet Hoses for details. 6 Turn on the faucets. 7 Press the Power button to turn on the washer. 8 Press the Spin button to operate spin only cycle for draining and spinning. 9 Press the Start/Pause button. When the Drain Hose Is Frozen 1 Pour hot water in the washer drum and close the door.
TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service. FAQs Q: Why does my washer make loud banging noises while it is filling with water? A: This is actually a problem with the plumbing in your home.
TROUBLESHOOTING 43 Problem Possible Cause & Solution The load is too small. UNBALANCE ERROR • Add additional items to allow the washer to balance the load. Heavy articles are mixed with lighter items. • Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning. The load is out of balance. • Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.
TROUBLESHOOTING Problem Possible Cause & Solution vs Vibration sensor malfunctions. VIBRATION SENSOR ERROR • Call for service. Common Problems Problem Strange vibration or noise Possible Cause & Solution Strange vibration or noise caused by not removing the plastic drum support or shipping bolts. • Remove the plastic drum supporta or shipping boltsb. If all screws are not installed properly, it may cause excessive vibration (Pedestal model only). • Install 4 screws at each corner (Total 16EA).
TROUBLESHOOTING 45 Problem Water Leaking Possible Cause & Solution The gasket is damaged because the clothes are jammed between the door glass and the gasket. ENGLISH • Replace gasket or call for service. Drain hose has come out of the drain connector or is not inserted far enough. • Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain. 24 - 96 " (61 - 244 cm) 24 - 96 " (61 - 244 cm) Water supply hose is improper installed or using other brand supply hose.
TROUBLESHOOTING Problem Washer is not filling properly. Possible Cause & Solution Leaving detergent in the detergent dispenser drawer for an extended period of time or using the washer for a long period of time may cause the build-up of residue in the detergent dispenser drawer. • Clean the inserts and drawer with warm water. The water tap is not turned on. • Turn on the water tap. Washer is hot or warm after finished washing. Supply hoses are installed in reverse. Washer will not turn on.
TROUBLESHOOTING 47 Problem Possible Cause & Solution Service resulting from improper installation is not covered. The warranty covers manufacturing defects only. Banging noise when the washer is filling with water. (Water hammer) Household water supply pressure is very high. • Costs are incurred for: • Adjust household water supply regulator to a lower pressure or contact a plumber. Noises Problem Clicking Possible Cause & Solution Door lock sounds when the door locks or unlocks.
TROUBLESHOOTING Problem Vibrating noise Possible Cause & Solution Wash load may be unevenly distributed in the drum. • Pause the cycle and redistribute the load after the door unlocks. Not all leveling feet are resting firmly and evenly on the floor. • See Leveling the Washer in INSTALLATION. Floor is not rigid enough. • Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION. Squeaking noise Packaging materials were not removed.
TROUBLESHOOTING 49 Problem Possible Cause & Solution House fuse is blown, circuit breaker has tripped, or power outage has occurred. Wash cycle time is longer than usual. The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions. • Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. • This is normal.
TROUBLESHOOTING Problem Washer will not operate. Possible Cause & Solution Extremely low water pressure. • Check another faucet in the house to make sure that household water pressure is adequate. Washer is too cold. • If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on. Washer stops for a few minutes and then restarts.
TROUBLESHOOTING 51 Performance Problem Washer is not unloaded promptly. • Always remove items from the washer as soon as the cycle is complete. Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. • Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors. Staining Bleach or softener dispensed too soon.
TROUBLESHOOTING Problem Odor Possible Cause & Solution Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine). • When installing the drainage hose, be sure that it doesn’t become kinked or blocked. Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only) • This is not a malfunction. A particular odor can occur from drying wet clothes with hot air.
LIMITED WARRANTY 53 LIMITED WARRANTY TERMS AND CONDITIONS ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
LIMITED WARRANTY • Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual. • Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.
LIMITED WARRANTY 55 notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration. Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration.
LIMITED WARRANTY www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”). You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
LIMITED WARRANTY 57 CANADA TERMS AND CONDITIONS Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
LIMITED WARRANTY THIS LIMITED WARRANTY DOES NOT COVER: • Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product; • Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service; • Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supp
LIMITED WARRANTY 59 PROCEDURE FOR RESOLVING DISPUTES: Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc.
LIMITED WARRANTY considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would.
Memo 61
Memo
Memo 63
LG Customer Information Center For inquiries or comments, visit www.lg.com or call: 1-800-243-0000 1-888-542-2623 U.S.A. CANADA Register your product Online! www.lg.