Owner's Manual

42 TROUBLESHOOTING
Q: Why is there so little water in my washer? How can it clean the clothes?
A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and
energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water,
resulting in excellent cleaning performance.
Q: When I press a button, why does my washer beep and then nothing happens?
A: The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the button that has
Control Lock on or under it for 3 seconds.
Q: Where should I pour the powdered laundry products when doing my laundry?
A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing the liquid
detergent insert. Powdered laundry agents or powdered color safe bleach should be put directly into the drum. These
products can be put in the empty drum before loading or on top of the laundry after loading the washer.
Error Messages
Water supply connected with leak-limiting hoses.
• The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip falsely and
prevent the washer from filling.
Problem
Possible Cause & Solution
UE
UNBALANCE ERROR
The load is too small.
• Add additional items to allow the washer to balance the load.
Heavy articles are mixed with lighter items.
• Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the
weight of the load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing
from working properly.
dE, dE1, dEz, dE4
DOOR OPEN ERROR
The door is not secured.
• Close and secure the door. If the message keeps appearing, unplug the power cord and call for service.
OE
WATER OUTLET
ERROR
Drain hose is kinked, pinched, or clogged.
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).
tE
TEMPERATURE
SENSOR ERROR
Control error.
• Unplug the washer and wait 60 minutes. Reconnect power and try again.
• If the error code is still displayed, call for service
FE
OVERFLOW ERROR
Water level is too high due to a faulty water valve.
• Close the water faucets, unplug the washer, and call for service.
PE
PRESSURE SENSOR
ERROR
The water level sensor is not working correctly.
• Close the water faucets, unplug the washer, and call for service.