Owner's Manual

48 TROUBLESHOOTING
Performance
Problem
Possible Cause & Solution
Wrinkling
Washer is not unloaded promptly.
• Always remove items from the washer as soon as the cycle is complete.
Washer is overloaded.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the
washer should close easily.
Hot and cold water inlet hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.
Staining
Bleach or softener dispensed too soon.
• Dispenser compartment was overfilled or closed too quickly, causing the bleach or softener to dispense
immediately. Always measure bleach, and never use more than 1 cup.
Bleach or softener was added directly to the wash load in the drum.
• Always use the dispensers to ensure that laundry products are properly dispensed at the right time in
the cycle.
Washer was not unloaded promptly.
• Always remove items from the washer as soon as possible after the cycle is completed.
Washer was not unloaded promptly.
• Always remove items from the washer as soon as possible after the cycle is completed.
Clothes were not properly sorted.
• Always wash dark colors separately from light colors and whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.
Poor stain removal
Proper options are not selected.
• Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil feature to
boost the cleaning power of the selected cycle.
Previously set stains.
• Articles that have previously been washed may have stains that have been set. These stains may be
difficult to remove and may require hand washing or pre-treating to aid in stain removal.
Musty or mildewy odor
in the washer
Incorrect or too much detergent has been used.
• Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s instructions.
Inside of the drum was not cleaned properly.
• Run the Tub Clean cycle regularly.
Odor
Problem
Possible Cause & Solution
Odor
Some odor is caused by the rubber attached to the washing machine.
• This odor is normal for new rubber and will disappear after the machine has been run a few times.
If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or
foreign substances.
• Be sure to clean the gasket and door seal regularly and check under the door seal for small items when
unloading the washer.