INSTALLATION MANUAL LAUNDRY CENTER Read this installation manual thoroughly before installing the appliance and keep it handy for reference at all times. ENGLISH WSEX200H*A / WSGX201H*A MFL71728915 Rev.02_012921 www.lg.com Copyright © 2020-2021 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS 3 IMPORTANT SAFETY INSTRUCTIONS 3 4 8 READ ALL INSTRUCTIONS BEFORE USE WARNING STATEMENTS CAUTION STATEMENTS 9 PRODUCT OVERVIEW 9 Product Features 11 INSTALLATION 11 13 14 15 19 19 21 22 24 25 26 Before Installing Choosing the Proper Location Unpacking and Removing Shipping Material Connecting Electric Dryers Installing the Dryer Side Vent Kit Venting the Dryer Connecting Gas Dryers Connecting the Water Inlet Hoses Connecting the Drain Hose Leveling the Appliance Final Installa
IMPORTANT SAFETY INSTRUCTIONS 3 IMPORTANT SAFETY INSTRUCTIONS Safety for a Dryer WARNING Fire Hazard Failure to follow safety warnings exactly could result in serious injury, death or property damage. Do not install a booster fan in the exhaust duct. Install all clothes dryer in accordance with the installation instructions of the manufacturer of dryer. WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death or property damage.
IMPORTANT SAFETY INSTRUCTIONS WARNING - Risk of Fire Install the clothes dryer according to the manufacturer’s instructions and local codes. • • • Clothes dryer installation must be performed by a qualified installer. Do not install a clothes dryer with flexible plastic venting materials. If flexible metal (foil type) duct is installed, it must be of a specific type identified by the appliance manufacturer as suitable for use with clothes dryers.
IMPORTANT SAFETY INSTRUCTIONS 5 • To reduce the risk of severe injury or death, follow all installation instructions. • When moving or installing the product in a different location, call two or more qualified service personnel for installation and service. • Do not install the appliance in humid spaces. • Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
IMPORTANT SAFETY INSTRUCTIONS • This is a single appliance and a single unit for sale, delivery and installation. • Do not disassemble this appliance as it can’t be installed in a side-by-side configuration. Grounding Instructions • Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded.
IMPORTANT SAFETY INSTRUCTIONS 7 • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the finish.
IMPORTANT SAFETY INSTRUCTIONS • Remove the door(s) before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside. • Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products. • Clean the lint filter of the dryer before or after each load. • The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel.
PRODUCT OVERVIEW 9 PRODUCT OVERVIEW The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.
PRODUCT OVERVIEW Product Specifications Model WSEX200H*A / WSGX201H*A Please refer to the rating label for detailed information. Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa) Dimensions (Width X Height X Depth) 27'' X 74 3/8'' X 32 3/4" (70 cm X 189 cm X 83 cm) Maximum Depth with Door Open 57 1/2'' (146 cm) Net Weight 320 lb (145 kg) Capacity (Washer/Dryer) 5.0 cu.ft. / 7.4 cu.ft. Max. Spin Speed (Washer) 1300 RPM Gas Requirements NG: 4 - 10.5-inch (10.2 - 26.
INSTALLATION 11 INSTALLATION Installation Overview Please read the following installation instructions first after purchasing this appliance or transporting it to another location.
INSTALLATION WARNING • Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury, fire, electric shock, or death. • Properly ground the appliance to conform with all governing codes and ordinances. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
INSTALLATION 13 Choosing the Proper Location for wall, door, or floor moldings that may increase the required clearances. ENGLISH Check the following requirements for the install location before installing the appliance. • Allow for sufficient space between the walls and the appliance for installation. • Make sure that the floor is clean, dry and free of dust, dirt, water and oil so the leveling feet cannot slide easily.
INSTALLATION NOTE • Check code requirements that limit, or do not permit, installation of the appliance in garages, mobile homes or sleeping quarters. Contact your local building inspector. Clearances The following clearances are recommended for the appliance. • Additional clearances should be considered for ease of installation and servicing. • Additional clearances should be considered on all sides of the appliance to reduce noise transfer.
INSTALLATION 15 Removing Shipping Material 1 Remove the bolt assemblies. • Remove the bolt assemblies (bolts and retainers) by wiggling them slightly while pulling them out. • The power cord is secured to the back of the washer with a shipping bolt to help prevent operation with shipping bolts in place. WARNING • To reduce the risk of fire or explosion, electric shock, property damage, injury to persons, or death when using this appliance, fulfill the following requirements.
INSTALLATION WARNING • Connect the power cord to the terminal block. Each colored wire should be connected to the same color screw. Wire color indicated on manual is connected to the same color screw in the block. • Grounding through the neutral conductor is prohibited for: (1) new branch-circuit installations and (2) areas where local codes prohibit grounding through the neutral conductor. • This dryer is supplied with the neutral wire grounded.
INSTALLATION 17 insulation from each wire. Bend the ends of the three shorter wires into a hook shape. 10 Reinstall the terminal block access cover. b 1’’ (2.5 cm) c b a a 5’’ (12.7 cm) d a Ground Wire 2 3 4 a White Wire moved from Ground Screw Remove the terminal block access cover on the upper back of the appliance. b Hot Leads of Power Cord (Black and Red) Install UL-listed strain relief into the power cord through-hole.
INSTALLATION 4 Attach the two hot leads (black and red) of the power cord to the outer terminal block screws. 5 Attach the neutral (white) wire to the center terminal block screw. 2 Remove the terminal block access cover on the upper back of the appliance. Connect the external ground (if required by local codes) to the green ground screw. 3 Install UL-listed strain relief into the power cord through-hole.
INSTALLATION 19 b Neutral wire (white) d c External ground wire (if required by local codes) e Ground screw (green) c Installing the Dryer Side Vent Kit The appliance is configured to vent to the rear. It can also vent to the side. WARNING • Use long-sleeved gloves and safety glasses. • Use a heavy metal vent. • Do not use plastic or thin foil ducts. 3 Preassemble a 4" (10 cm) elbow e to the next 4" (10 cm) duct section, and secure all joints with duct tape.
INSTALLATION WARNING • Venting must conform to local building codes. • Use only 4 '' (10 cm) rigid, semi-rigid or flexible metal ductwork inside the dryer cabinet and for venting outside. • The exhaust duct must be 4 '' (10 cm) in diameter with no obstructions. The exhaust duct should be kept as short as possible. Make sure to clean any old ducts before installing your new dryer. • Rigid, semi-rigid or flexible metal ducting is recommended for use between the dryer and the wall.
INSTALLATION 21 Correct Venting Incorrect Venting Gas Supply Requirements WARNING • DO NOT use an open flame to inspect for gas leaks. Use a noncorrosive leak detection fluid. • Gas pressure must not exceed 8-inch (20.4 cm) water column for NG, or 13-inch (33.1 cm) water column for LP.
INSTALLATION • Installation and service must be performed by a qualified installer, service agency, or the gas supplier. • The dryer is configured for natural gas when shipped from the factory. Make sure that the dryer is equipped with the correct burner nozzle for the type of gas being used (natural gas or propane gas). • Use only a new stainless steel flexible connector and a new AGA-certified connector. • A gas shutoff valve must be installed within 6 ft. (1.8 m) of the dryer.
INSTALLATION 23 • Water supply pressure must be between 20 psi and 120 psi (138 - 827 kPa). If the water supply pressure is more than 120 psi, a pressure reducing valve must be installed. ENGLISH • Your hot water heater should be set to deliver water at 120–135 ℉ (48–57 ℃) to allow the appliance to properly control wash temperatures. • Do not store or install the appliance in a location subject to freezing temperatures. Damage to the water inlet hoses and internal mechanisms of the appliance can result.
INSTALLATION • Tighten the fittings securely. Turn on both faucets all the way and check for leaks at both ends of the hoses. Using a Standpipe to Drain 1 Clip the end of the hose into the elbow bracket. • Connect the elbow bracket a within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.
INSTALLATION 25 Using the Laundry Tub to Drain 1 • Connect the elbow bracket a within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer. 4" (10 cm) NOTE • Before installing the appliance, make sure that the floor is clean, dry and free of dust, dirt, water and oil so the appliance feet cannot slide easily.
INSTALLATION 4 Tighten the locknuts b. • Turn the locknuts counterclockwise and tighten them when the appliance is level. rock. If the appliance rocks, level the appliance again. Final Installation Check Connecting the Washer to the Power Supply WARNING • Do not raise the front of the appliance with a wood block or similar object. Doing so can cause serious injury or death. Using Non-Skid Pads If you install the appliance on a slippery surface, it may move because of excessive vibration.
INSTALLATION 27 Testing the Washer Check if the washer is properly installed and run a test cycle. NOTE Load the washer with 6 thick bath towels (approximately 6 pounds). 2 Press the Power button. Electric Models 3 Press the Speed Wash button. 4 Select the Start/Pause button to start the wash cycle. Close the dryer door and press the Power button to turn the dryer on. Press the Time Dry and Start/Pause buttons to start the test.
INSTALLATION chart on the next page for error code details and solutions. • If the Flow Sense(W) display indicates that the exhaust system is severely restricted, have the system checked immediately, as performance will be poor. 5 Error Code Ps, PF, or NP Possible Cause & Solution Electric dryer power cord is not connected correctly, or house power supply is incorrect. End of cycle. • Reset circuit breaker or replace fuse. Do not increase the fuse capacity.
INSTALLATION 29 Too many elbows or exhaust too long ENGLISH Check for blockages and lint buildup. Make sure the ductwork is not crushed or restricted.
APPENDIX APPENDIX Disassembly 5 Disconnect the wire harnesses from the washer a and dryer b to the control panel. Disassembling the Washer and Dryer The washer and dryer cannot be disassembled and installed for use side by side. If it is necessary to disassemble the appliance in order to move or reinstall it, follow these instructions. WARNING • Protect your hands and arms from sharp edges.
APPENDIX 31 WARNING • To avoid strain injuries, use 2 or more people to lift the dryer. NOTE • When assembling the appliance, proceed in reverse order. ENGLISH • Protect your hands and arms from sharp edges of the panel frame exposed on the top of the washer.
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OWNER'S MANUAL LAUNDRY CENTER Read this owner’s manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WSEX200H*A / WSGX201H*A MFL71728914 Rev.02_012921 www.lg.com Copyright © 2020-2021 LG Electronics Inc. All Rights Reserved.
2 TABLE OF CONTENTS 3 IMPORTANT SAFETY INSTRUCTIONS 3 4 8 READ ALL INSTRUCTIONS BEFORE USE WARNING STATEMENTS CAUTION STATEMENTS 9 PRODUCT OVERVIEW 9 Product Features 11 OPERATION-WASHER 11 14 16 19 22 22 Using the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions 24 OPERATION-DRYER 24 26 28 30 30 Using the Dryer Control Panel Dry Cycles Cycle Modifiers Options and Extra Functions 32 SMART FUNCTIONS 32 34 Using LG ThinQ Application Smart Diag
IMPORTANT SAFETY INSTRUCTIONS 3 IMPORTANT SAFETY INSTRUCTIONS Safety for a Dryer WARNING Fire Hazard Failure to follow safety warnings exactly could result in serious injury, death or property damage. Do not install a booster fan in the exhaust duct. Install all clothes dryer in accordance with the installation instructions of the manufacturer of dryer. WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death or property damage.
4 IMPORTANT SAFETY INSTRUCTIONS WARNING - Risk of Fire Install the clothes dryer according to the manufacturer’s instructions and local codes. • • • Clothes dryer installation must be performed by a qualified installer. Do not install a clothes dryer with flexible plastic venting materials. If flexible metal (foil type) duct is installed, it must be of a specific type identified by the appliance manufacturer as suitable for use with clothes dryers.
IMPORTANT SAFETY INSTRUCTIONS 5 • To reduce the risk of severe injury or death, follow all installation instructions. • When moving or installing the product in a different location, call two or more qualified service personnel for installation and service. • Do not install the appliance in humid spaces. • Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
6 IMPORTANT SAFETY INSTRUCTIONS • This is a single appliance and a single unit for sale, delivery and installation. • Do not disassemble this appliance as it can’t be installed in a side-by-side configuration. Grounding Instructions • Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded.
IMPORTANT SAFETY INSTRUCTIONS 7 • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the finish.
8 IMPORTANT SAFETY INSTRUCTIONS • Remove the door(s) before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside. • Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products. • Clean the lint filter of the dryer before or after each load. • The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel.
PRODUCT OVERVIEW 9 PRODUCT OVERVIEW The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.
10 PRODUCT OVERVIEW Product Specifications Model WSEX200H*A / WSGX201H*A Please refer to the rating label for detailed information. Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa) Dimensions (Width X Height X Depth) 27'' X 74 3/8'' X 32 3/4'' (70 cm X 189 cm X 83 cm) Maximum Depth with Door Open 57 1/2'' (146 cm) Net Weight 320 lb (145 kg) Capacity (Washer/Dryer) 5.0 cu.ft. / 7.4 cu.ft. Max. Spin Speed (Washer) 1300 RPM Gas Requirements NG: 4 - 10.5-inch (10.2 - 26.
OPERATION-WASHER 11 OPERATION-WASHER WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview 1 5 • Default settings for the selected cycle can be changed, if desired, using the cycle modifier and option buttons. Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.
12 OPERATION-WASHER Sorting Laundry CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration. • Remove the stuffing from pillows and cushions before washing the covers.
OPERATION-WASHER 13 Category Label Directions Hand wash Machine wash, Normal cycle Perm Press/Wrinkle Resistant setting (which has a cool down or cold spray before the slower spin) Gentle/Delicate setting (slow agitation and/or reduced wash time) Do not wash Do not wring Water Temperature Hot Warm Cold/Cool Any bleach (when needed) Bleach Symbols Only non-chlorine bleach (when needed) Do not bleach Loading the Washer • For best performance, load clothes as shown.
14 OPERATION-WASHER Small Items • Do not wash a single small item. Add enough similar items to the load to prevent an out-ofbalance load. • Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the drum, and brassiere hooks can snag on other clothing or the drum. Adding Cleaning Products About Detergent Use This washer is designed for use with only HE (HighEfficiency) detergents.
OPERATION-WASHER 15 3 Gently close the detergent dispenser drawer before starting the cycle. • Be careful not to get a hand caught in the drawer while closing. • It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle. CAUTION • Do not place or store laundry products, such as detergent, bleach, or liquid fabric softener, on top of your washer. These products can damage the washer’s finish and controls.
16 OPERATION-WASHER Control Panel Control Panel Features for the Washer a Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE • If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The washer can be restarted at any time before the drain begins.
OPERATION-WASHER 17 • These buttons allow you to select additional cycle options. Certain buttons also allow you to activate special functions by pressing and holding the button for 3 seconds. Use a smartphone to control your washer remotely. - For more information, see SMART FUNCTIONS in this manual. Wi-Fi When the washer is connected to a home Wi-Fi network, the f icon on the control panel is lit. - To connect the washer to the LG ThinQ application, press and hold the Temp. button for 3 seconds.
18 OPERATION-WASHER NOTE • The AI DD functionality may vary depending on the environment and model. g Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking.
OPERATION-WASHER 19 Wash Cycles Cycle Guide Turn the knob or press the button to select the desired cycle. When you select a wash cycle, the light for the corresponding wash cycle will turn on. NOTE • Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).
20 OPERATION-WASHER Cycle Soil Level Delicates Default: Normal Available: All Cycle Description Heavy Duty Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful wash motions. • When washing large loads, there will be brief periods of 2 minutes or more without agitation. These soak periods are part of the cycle’s design, and are normal. Wash Temp.
OPERATION-WASHER 21 Cycle Steam Turbo Wash Pre-wash # # #† # # # # Delicates Heavy Duty Speed Wash Downloaded default: Rinse+Spin # # ENGLISH Extra Rinse
22 OPERATION-WASHER Cycle Modifiers About Modifier Buttons Each cycle has default settings that are selected automatically. You can also customize these settings using the cycle modifier buttons. • Repeatedly press the button for the desired modifier until the indicator light for the desired setting is lit. • The washer automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency.
OPERATION-WASHER 23 severe burns. Allow the door lock to release before opening the door. Turbo Wash Adding this option reduces the cycle time while still providing similar wash performance to the same cycle without Turbo Wash. NOTE Locking/Unlocking the Control Panel 1 Turn on the power. 2 Press and hold the Soil button for 3 seconds to activate/deactivate this function. • When the function is deactivated, a chime will sound and the remaining time for the current cycle will reappear on the display.
24 OPERATION-DRYER OPERATION-DRYER Using the Dryer • If the Start/Pause button is not pressed within a certain time, the dryer shuts off and all settings are lost. WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview 1 Clean the Lint Filter. • If the lint filter has not already been cleaned, lift out the filter and remove the lint from the last load.
OPERATION-DRYER 25 NOTE Grouping Similar Items For the best drying results, and to reduce the possibility of damage to clothing, sort clothes into loads that can be dried with the same drying cycle. Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option selections to care for your clothing according to the manufacturer's recommendations.
26 OPERATION-DRYER Control Panel Control Panel Features for the Dryer a Power Button • Press the button to turn the appliance on. Press again to turn the appliance off. NOTE • Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost. b Cycles • Press a button to select the desired cycle. Once the desired cycle has been selected, the standard presets will be shown in the display. c Start/Pause Button • Press and hold this button to start the selected cycle.
OPERATION-DRYER 27 Time and Status Display ENGLISH a Wi-Fi Indicator • This indicator is lit when the product is connected to a home Wi-Fi network. b Remote Start Indicator • This indicator lights up when the Remote Start feature is activated. c Flow Sense Indicator • The Flow Sense duct blockage sensing system detects and alerts you to blockages in the ductwork that reduce exhaust flow from the dryer.
28 OPERATION-DRYER Dry Cycles Cycle Guide The appliance automatically sets the dryness level and temperature at the recommended setting for each cycle. The estimated time remaining will be shown in the display. • Temperature: Low > Medium Low > Medium > Medium High > High • Dry Level: Damp > Less > Normal > More > Very Cycle Normal Description Use this cycle for drying all normal items such as cotton, linen, shirts, jeans or mixed loads, except delicate fabrics such as wool or silk. Temp.
OPERATION-DRYER 29 Cycle Description Downloaded (Perm. Press) Use a smartphone to download a specialized cycle to this cycle position. • Refer to the LG ThinQ application to see the cycles available for download. Temp. Default: Medium Available: Medium Dry level Default: Normal Available: All Available Options † This option is automatically included in the cycle and can be deselected. NOTE • The Energy Saver option is set to on by default.
30 OPERATION-DRYER Cycle Modifiers About Modifier Buttons Each cycle has default settings that are selected automatically. Customize these settings using the cycle modifier buttons. Press the button for the desired modifier to open the modifier’s screen. • A chime will sound twice and the LED will not light up if the selected option is not allowed for the selected cycle. Steam Adding the Steam option to a dry cycle helps reduce wrinkles and odor in fabrics.
OPERATION-DRYER 31 clothes, lingerie, foam products, or electric blankets. • Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions. Locking/Unlocking the Control Panel Selecting this option will tumble the load periodically for up to 3 hours after the selected cycle, or until the door is opened. This is helpful in preventing wrinkles when you are unable to remove items from the dryer immediately. 1 Turn on the power.
32 SMART FUNCTIONS SMART FUNCTIONS Using LG ThinQ Application The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features • Remote Start - Control the appliance remotely from the LG ThinQ application. • This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
SMART FUNCTIONS 33 • The network connection may not work properly depending on the Internet service provider. • If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again. • If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.
34 SMART FUNCTIONS installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
SMART FUNCTIONS 35 • Dryer: Hold the phone to the left of the Power button. Press and hold the Steam + Extra Rinse (Washer) / Steam + Reduce Static (Dryer) buttons for 3 seconds or until the audible tones start. Hold the smartphone mouthpiece to the logo until the data transfer is complete. • Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed. 4 After the data transfer is complete, the diagnosis will be displayed in the application.
36 MAINTENANCE MAINTENANCE WARNING • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. • Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.
MAINTENANCE 37 • Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner. • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Powdered cleaners may remain in the drum after cleaning. • Do not use steel wool or abrasive cleaners. 3 Close the door and press the Power button. 4 Select the Tub Clean cycle and press the Start/Pause button to begin the cycle.
38 MAINTENANCE 7 8 To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess. Replace the drawer. WARNING • The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage.
MAINTENANCE 39 preferably with the faucets wide open for maximum flow. 4 Remove the pump filter. • Twist the pump filter counterclockwise to remove. ENGLISH NOTE • An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter. Cleaning the Drain Pump Filter The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects.
40 MAINTENANCE NOTE • An OE message blinks on the display when the 7 Press the Start/Pause button to start the drain pump for 1 minute. • This will expel some of the antifreeze, leaving enough to protect the washer from damage. drain pump filter is clogged with dirt. Clean the drain pump filter. 8 Turn off the washer and unplug the power cord.
MAINTENANCE 41 Press the Spin button to operate spin only cycle for draining and spinning. 9 Press the Start/Pause button. When the Drain Hose is Frozen 1 Pour hot water in the washer drum and close the door. 2 Wait for 1 - 2 hours. 3 Press the Power button. 4 Press the Spin button to operate spin only cycle for draining and spinning. 5 Press the Start/Pause button to make sure the water drains.
42 MAINTENANCE Dryer Cleaning the Lint Filter Regular Cleaning Always clean the lint from the filter after every cycle. Cleaning the Exterior Proper care of your appliance can extend its life. The outside of the appliance can be cleaned with warm water and a mild, nonabrasive household detergent. Immediately wipe off any spills with a soft, damp cloth. NOTE • Do not use methylated spirits, solvents, or similar products. • Never use steel wool or abrasive cleansers; they can damage the surface.
MAINTENANCE 43 NOTE ENGLISH • NEVER operate the appliance without the lint filter in place.
44 TROUBLESHOOTING TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service. Washer FAQs: Frequently Asked Questions Q: Why does my washer make loud banging noises while it is filling with water? A: This is actually a problem with the plumbing in your home.
TROUBLESHOOTING 45 Problem Possible Cause & Solution The load is too small. UNBALANCE ERROR • Add additional items to allow the washer to balance the load. Heavy articles are mixed with lighter items. • Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning. The load is out of balance. • Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.
46 TROUBLESHOOTING Problem Possible Cause & Solution vs Vibration sensor malfunctions. VIBRATION SENSOR ERROR • Call for service. Noises Problem Clicking Possible Cause & Solution Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle • Normal operation Humming or Gurgling Drain pump is pumping water from the washer at times during a cycle.
TROUBLESHOOTING 47 Problem Plumbing in the home moves or flexes when the water valves in the washer shut off. • Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results. Household water supply pressure is very high. • Adjust household water supply regulator to a lower pressure or contact a plumber.
48 TROUBLESHOOTING Problem Incomplete or no dispensing of detergent Possible Cause & Solution Detergent compartments clogged from incorrect filling. • Make sure that detergent and additives are put into the correct dispenser compartments. • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle. Too much detergent used. • Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations.
TROUBLESHOOTING 49 Problem Washer is not filling properly. Possible Cause & Solution Filter is clogged. Inlet hoses may be kinked. • Check that inlet hoses are not kinked or clogged. Energy efficiency • This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washer. Insufficient water supply • Make sure that both hot and cold water faucets are turned on all the way. Washer door is open.
50 TROUBLESHOOTING Performance Problem Wrinkling Possible Cause & Solution Washer is not unloaded promptly. • Always remove items from the washer as soon as the cycle is complete. Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. • Hot water rinse can set wrinkles in garments. Check the inlet hose connectors. Staining Bleach or softener dispensed too soon.
TROUBLESHOOTING 51 Odor Problem Some odor is caused by the rubber attached to the washing machine. • This odor is normal for new rubber and will disappear after the machine has been run a few times. If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances. • Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.
52 TROUBLESHOOTING Dryer FAQs: Frequently Asked Questions Q: When I press a button, why does my dryer beep and then nothing happens? A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds. Q: Why does my dryer take so long to dry clothes? A: Proper airflow is critical to the efficient operation of clothes dryers.
TROUBLESHOOTING 53 Operation Problem Possible Cause & Solution After clearing the restrictions, the Flow SenseTM (W) system requires multiple, consecutive cycles to determine that the performance value has improved before the Clothes take too long to dry. Exhaust ducts are blocked, dirty, or duct run is too long. Flow SenseTM (W) indicator is reset. • If the Flow SenseTM (W) indicator remains active for more than five cycles after the restriction has been cleared, call for service.
54 TROUBLESHOOTING Problem The appliance does not heat. Possible Cause & Solution House fuse is blown, circuit breaker has tripped, or power outage has occurred. • Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. Gas supply or service is turned off. • Confirm that the house gas shutoff and the shutoff valves of the dryer are both fully open.
TROUBLESHOOTING 55 Problem Lint on clothes. Possible Cause & Solution Lint filter not cleaned properly. Laundry not sorted properly. • Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants). Excess static in clothes. • Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s instructions. Overdrying a load of laundry can cause a buildup of static electricity.
56 TROUBLESHOOTING Problem Possible Cause & Solution Steam is not visible during Steam cycle. This is normal. Drum does not turn during Steam cycle. This is normal. Cannot see steam vapor at the beginning of cycle. This is normal. • Steam vapor is difficult to see when the door is closed. However, condensation will normally form on the inside of the dryer door if the steam system is operating normally. • The drum is turned off so that the steam vapor remains in the drum.
TROUBLESHOOTING 57 Common Wi-Fi Trouble connecting appliance and smartphone to Wi-Fi network Possible Cause & Solution The password for the Wi-Fi network was entered incorrectly. • Delete your home Wi-Fi network and begin the connection process again. Mobile data for your smartphone is turned on. • Turn off the Mobile data on your smartphone before connecting the appliance. The wireless network name (SSID) is set incorrectly.
58 LIMITED WARRANTY LIMITED WARRANTY USA TERMS AND CONDITIONS ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
LIMITED WARRANTY 59 THIS LIMITED WARRANTY DOES NOT COVER: • Service trips to i) deliver, pick up, or install, or; educate how to operate the Product;, ii) correct wiring;, or iii) correct unauthorized repairs or installations of the Product. • Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air.
60 LIMITED WARRANTY Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc.
LIMITED WARRANTY 61 location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration. You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
62 Memo
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