Online Manual

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must
rstnotifyLGinwritingatleast30daysinadvanceofinitiatingthearbitrationbysendinga
letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue,
Englewood Cliffs, NJ 07632, USA. You and LG agree to engage in good faith discussions in
an attempt to amicably resolve your claim. The notice must provide your name, address, and
telephonenumber;identifytheproductthatisthesubjectoftheclaim;anddescribethenature
of the claim and the relief being sought. If you and LG are unable to resolve the dispute within
30days,eitherpartymayproceedtoleaclaimforarbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the
dispute during the 30 day period after sending written notice to LG, you and LG agree to
resolve any claims between us only by binding arbitration on an individual basis, unless you opt
out as provided below. Any dispute between you and LG shall not be combined or consolidated
withadisputeinvolvinganyotherperson’sorentity’sproductorclaim.Morespecically,
without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either
party may bring an individual action in small claims court, but that small claims court action may
not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must
make a written demand for arbitration. The arbitration will be administered by the American
Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s
Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred
to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are
available online at www.adr.org/consumer. Send a copy of your written demand for arbitration,
as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You
must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal